1. DATE: 04/11/2014
PRESENTATION ON
ZIMBABWEAN SPECIAL DISPENSATION PERMIT (“ZSP”)
HOME AFFAIRS PORTFOLIO COMMITTEE

2. 2
CONTENTS
 Purpose
 Recap of key Statistical Data of 2010 Dispensation(DZP)
 Background to ZSP
 High level ZSP Process Overview
 ZSP Application Process
 Centres for ZSP Application
 Online Application Progress

3. PURPOSE
The purpose of this presentation is to provide PORTFOLIO COMMITTEE with
3
a report on the Zimbabwean Special Dispensation Permit (ZSP)

4. 4
RESULTS OF THE DZP – ALL KINDS OF INITIAL APPLICATIONS
BREAKDOWN OF APPLICATIONS
2%
17%
81%
AMNESTY
ASYLUM SURRENDER
GENERAL DZP APPLICATIONS

5. RESULTS OF THE DZP – PERMITS ISSUED & CLOSED – 30/09/2012
5
350000
300000
250000
200000
150000
100000
50000
0
Approved Closed Total
Approved
Closed
Total
242 731 51 780 294 511

6. 6
FORGO OF ASYLUM AND REFUGEE CLAIMS

7. 7
FRAUDULENT SA DOCUMENTS SURRENDERED

8. 8
POSITIVE CRIMINAL REPORTS – 6 211

9. BACKGROUND TO ZSP
 On 12 August 2014, the Minister of Home Affairs announced the new Zimbabwean Special
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Dispensation Permit (“ZSP”)
 The old Dispensation for Zimbabwe Project (“DZP”) will officially close on 31 December
2014. The expiry date of all “DZP” permits which expire before 31 December 2014 is
delayed until 31 December 2014
 The expiry date of “DZP” permits which expire after 31 December 2014 is being brought
forward to 31 December 2014
 “DZP” permit-holders who wish to remain in South Africa can reapply for the “ZSP”
 The requirements for “ZSP” are a) valid Zimbabwean passport, b) proof of employment / c)
proof of business registration / d) proof of registration from the learning institution
 The “ZSP” will be valid from 1st January 2015 until 31 December 2017
 Zimbabwean nationals traveling on expired “DZP” permits will not be declared undesirable
or be arrested after 31 December 2014
 A service provider (VFS) has been appointed at no cost to the Department. The handling
fee of the application is R870 and is payable upon application to VFS

10. AFISWITCH
Criminal Record
AFISWITCH
Criminal Record
Checks
Checks
(Criminal Record
10
ZSP PROCESS OVERVIEW
PERMITTING
Visa Adjudication
PERMITTING
Visa Adjudication
System
System
VFS
Electronic
application
ASM
ASM
NIIS NIIS
INSPECTORATE
INSPECTORATE
Case
Case
Management
System
Management
System
SAPS
SAPS
(Criminal Record
Checks)
Checks)
VFS
Electronic
application
AApppplilcicaannt t
Application &
supporting
documents
(VFS), criminal
record check
results (AFIS,
adjudicates
Negative Fingerprints
Report
Criminal Record Checked
with SAPS by AFISWITCH
Application Form with
Supporting Documents
VFS sends finger
prints to
AFISWITCH
Applies online, submits
supporting documents,
takes fingerprints, pays
Approval, issue
visa, send to VFS
Trace & Deport
Awaiting trialists (liaise
with SAPS)
Check asylum
applicants, remove
them from the database
HHAANNISIS
Positive Fingerprints
Report
Rejection – issue a
rejection letter to
VFS
HHoommee
AAffffaaiirrss
SSeerrvveerr
Fingerprints to
HANIS to clean
the NPR
Fingerprints
transmitted to the
Asylum System

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KEY HIGHLIGHTS OF THE VFS SERVICE
 ZSP program caters to 294 511 (242 731 approved and 51 780 rejected) Zimbabweans who had
applied for DZP in 2010 through DHA
 Provided a website for applicants to complete their online application form between 1st October 2014
and 31st December 2014
 Established and managing 10 facilitation centers in all nine provinces of the Republic of South Africa
to aid applicants to submit their application and biometrics between 1st November 2014 till 30 April
2015
 Fee payments via Cash Deposit at Standard Bank branch OR Credit or Debit Card at the center
 Host a dedicated website : http://www.vfsglobal.com/zsp/southafrica
 A dedicated Contact Center started from 1st October 2014 : +27 (0) 87 825 0675
Working hours:- 08:00 AM – 05:00 PM Monday to Saturday
 A dedicated email id : - Info.zsp@vfshelpline.com for applicants to raise queries

12. Permit Pass back
over the counter
12
Visa
Application
Centre (VAC)
DHA
• Visit VFS Global website
www.vfsglobal.com
• Complete Online Application
Form
• Contact the Call Centre
for appointment scheduling
Security check
• Frisking
• Screening
of baggage
Submission of
physical application
and supporting
documents
Biometrics
At home
Scanning of
application
Data storage
& transfer
Documents sent to
DHA
Documents
returned to
VAC in
sealed
envelopes
High Level Process

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Applicant fills the ZSP application form Online
STEP 1:-
The Applicant visits the Online VAF
tab and clicks on “Click Here”
highlighted in colored box. Applicant is
directed to the Applicant Validation
page.

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Applicant fills the ZSP application form Online
STEP 2: -
•Applicant updates the details in the Applicant validation page.
•If the applicant data matches with ZSP database provided by DHA the
applicant is allowed to fill the ZSP Application form.
•If the applicant data does not match, applicant is asked to contact the call
center.

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Applicant fills the ZSP application form Online
STEP: 3
•Applicant fills the application form and
clicks on Continue. The Form is submitted
and a Unique Reference Number (URN) is
generated
•A confirmation page is displayed to the
applicant informing that the form has been
filled successfully and next steps are
mentioned to book an appointment.
STEP 4
•Applicant Print the Online form and calls
the call center for appointment scheduling

16. What to bring to the Visa Application Centre
● Duly completed online form. Handwritten forms will not be accepted by
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Department of Home Affairs.
● Applicants are requested to get original documents for verification while
submitting certified photocopies
● Original passport
● Copies of passport and previous visas/Permits
● Original Bank payment / Electronic Fund Transfer receipt for each
applicant
● Appointment Letter Acknowledgement
● Passport valid for no less than 90 calendar days after expiry of the intended
visit. A passport copy is required while submitting the application.
ZSP PERMIT CATEGORY
APPLYING FOR REQUIREMENTS
Work Sworn affidavit from employer
Own Business Business Registration Document
Study Institution of Learning Admission Letter

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VFS PROGRESS – ZSP CENTRES

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APPLICATIONS RECEIVED AND BOOKINGS FOR INTERVIEWS
DATES VAF Count Appointment Count
01-Oct-14 2263 397
02-Oct-14 2021 1023
03-Oct-14 2720 848
04-Oct-14 1783 412
05-Oct-14 1781 0
06-Oct-14 5963 1063
07-Oct-14 2386 912
08-Oct-14 7515 1464
09-Oct- 14 8214 1620
10-Oct-14 8046 2953
11-Oct-14 5586 2564
12-Oct-14 4121 0
13-Oct-14 10161 3568
14-Oct-14 9579 3916
15-Oct-14 7150 4286
TOTAL 79 289 25 026

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THANK YOU