My name is Dennis Loos, and today I’m going to talk about brands and how they have a lot in common with family dynamics. How, from a psychological POV, branding correlates directly to our interpersonal dynamics.
Popularity is a theme very close to our hearts – in fact it’s in our DNA.
‘We don’t make brands famous, we make them popular’, that’s the Leo Burnett philosophy. We’ve been looking deeper into our belief that Popularity is an essential ingredient for a brand’s enduring success. In fact, straight from the smokin’ abacus of Mike Treharne, our Head of Doing Nifty Stuff With Numbers, we’ve done some brand new research into where brands sit in a lifecycle of popularity, and what drives that popularity. We’d be delighted to talk to you more about the study – just let us know. You can read a bit about it within this Frisk, along with plenty of other stuff that neatly complements it – a piece from Canvas8 on brands being your BFF, some wise thoughts on Popularity from our Planning department, and a big chunk of celebrity endorsement stuff thanks to our in-house retail mogul, Sarah Leccacorvi.
Brand Orbits - A New Language for Marketing in a Non-Linear WorldMark Bonchek
This document introduces the concept of Brand Orbits, a new model and language for marketing in a non-linear world. The key points are:
1) The old model of marketing is outdated and does not work in today's connected world where relationships need to be continuous rather than based on discrete campaigns or transactions.
2) Brand Orbits is presented as a new model where the brand is at the center of ongoing relationships with various stakeholders, similar to planetary orbits around the sun.
3) At the core of an effective Brand Orbit is establishing a shared purpose and identity that attracts and keeps stakeholders engaged through ongoing interactions and value exchange.
This document discusses how storytelling can be used for branding. It argues that branding tells a story about who the brand is and who the user wants to be through the brand's personality, values, and how it empowers users. Effective brand storytelling means crafting a story where the brand acts as a mentor to help users achieve their aspirations. The brand's story should be authentic and consistent across all aspects of the brand from its visual design and tone of voice to its products, customer service, and strategic decisions.
30 years in 30 minutes: Tips for starting your advertising career.David Murphy
Career advice to aspiring advertising professionals. Presentation to the Chapman University Ad Club offering point of view of how to get a job in an agency and how to succeed early in your career.
Tweens are a very complex group! Do you know what they care about most? The first step is to know your tween audience. Stay engaged with their likes and dislikes which will give them the opportunity to fall in love with YOUR brand. Unlock the passion of tweens, teens, and young adults through cohesive solutions that emotionally connect, inspire, and positively change behaviors. Lastly, don't forget about the parents! Simultaneously connect with parents because although tweens are driving demand, they aren't driving themselves anywhere.
How can you make tweens a part of your brand?
Popularity is a theme very close to our hearts – in fact it’s in our DNA.
‘We don’t make brands famous, we make them popular’, that’s the Leo Burnett philosophy. We’ve been looking deeper into our belief that Popularity is an essential ingredient for a brand’s enduring success. In fact, straight from the smokin’ abacus of Mike Treharne, our Head of Doing Nifty Stuff With Numbers, we’ve done some brand new research into where brands sit in a lifecycle of popularity, and what drives that popularity. We’d be delighted to talk to you more about the study – just let us know. You can read a bit about it within this Frisk, along with plenty of other stuff that neatly complements it – a piece from Canvas8 on brands being your BFF, some wise thoughts on Popularity from our Planning department, and a big chunk of celebrity endorsement stuff thanks to our in-house retail mogul, Sarah Leccacorvi.
Brand Orbits - A New Language for Marketing in a Non-Linear WorldMark Bonchek
This document introduces the concept of Brand Orbits, a new model and language for marketing in a non-linear world. The key points are:
1) The old model of marketing is outdated and does not work in today's connected world where relationships need to be continuous rather than based on discrete campaigns or transactions.
2) Brand Orbits is presented as a new model where the brand is at the center of ongoing relationships with various stakeholders, similar to planetary orbits around the sun.
3) At the core of an effective Brand Orbit is establishing a shared purpose and identity that attracts and keeps stakeholders engaged through ongoing interactions and value exchange.
This document discusses how storytelling can be used for branding. It argues that branding tells a story about who the brand is and who the user wants to be through the brand's personality, values, and how it empowers users. Effective brand storytelling means crafting a story where the brand acts as a mentor to help users achieve their aspirations. The brand's story should be authentic and consistent across all aspects of the brand from its visual design and tone of voice to its products, customer service, and strategic decisions.
30 years in 30 minutes: Tips for starting your advertising career.David Murphy
Career advice to aspiring advertising professionals. Presentation to the Chapman University Ad Club offering point of view of how to get a job in an agency and how to succeed early in your career.
Tweens are a very complex group! Do you know what they care about most? The first step is to know your tween audience. Stay engaged with their likes and dislikes which will give them the opportunity to fall in love with YOUR brand. Unlock the passion of tweens, teens, and young adults through cohesive solutions that emotionally connect, inspire, and positively change behaviors. Lastly, don't forget about the parents! Simultaneously connect with parents because although tweens are driving demand, they aren't driving themselves anywhere.
How can you make tweens a part of your brand?
The document provides 10 tips for marketing to tween audiences: 1) Focus on specific segments rather than trying to appeal to all tweens, 2) Be authentic, 3) Respect the power of parents who influence tween purchases, 4) Engage tweens more deeply than just mentions on social media, 5) Earn tweens' trust over the long run through transparent partnerships, 6) Give tweens a voice in the brand, 7) Allow the brand to be discovered organically over time, 8) Entertain tweens through interactive retail experiences, 9) Experiment with emerging platforms to stay connected to tweens, and 10) Adapt to tweens seeking interests previously meant for older audiences due to exposure to diverse media content
I gave this presentation August 2012 at the Social Media Intelligence Summit in San Francisco. This presentation does not lay out your B2C social media strategy for you. Instead, it takes a bigger look at why you are using social media in the first place, and how it is serving your business goals. This presentation originally contained no written words. I added in the spoken portion as text so that it makes sense online.
The document discusses marketing strategies through an analogy to romantic relationships. It provides 9 rules for successful marketing/dating: 1) Know your strengths 2) Don't limit yourself to one type 3) Don't push for long-term commitment early 4) Listen to customers 5) Back up words with actions 6) Keep things fresh 7) Aim to be part of customers' considerations rather than demanding loyalty 8) Build trust but it can be destroyed quickly 9) Give customers space. The overall message is that treating customers with intimacy, empathy and focus on their needs and benefits leads to stronger relationships than traditional brand-centric strategies.
The document discusses marketing strategies through an analogy to romantic relationships. It provides 9 rules for successful marketing/dating: 1) Know your strengths 2) Don't limit yourself to one type 3) Don't push for long-term commitment early 4) Listen to customers 5) Back up words with actions 6) Keep things fresh 7) Aim to be part of customers' considerations rather than demanding loyalty 8) Build trust but it can be destroyed quickly 9) Give customers space. The overall message is that treating customers with intimacy, empathy and focus on their needs and benefits leads to stronger relationships than traditional brand-centric strategies.
Rediscover and reconnect with your brand in our SynergyHSV Branding Workshop. We’ll solve your biggest brand strategy challenges.
Learn how to establish you own brand and critique others. Come with questions and a hungry mind. Suitable for new & established businesses, marketing staff and serious design students.
1) The document outlines a plan to transform Fiskars consumers into fans by building an emotional connection with them and creating "irrational loyalty". It aims to insert the Fiskars brand into passionate conversations among enthusiasts.
2) A brand is explained as a company's character and beliefs, not just its logo or products. In today's crowded marketplace, a strong brand is the best way to stand out.
3) The document advocates telling enthusiasts' stories in a compelling way to attract those who share the company's values and see the world similarly.
This document summarizes lessons from Cannes Lions 2016 across three areas:
1) For brands - embrace transparency, weaknesses, and purpose beyond just talking; walk the talk.
2) For agencies - pursue diversity, know what not to do as part of strategy, and collaborate more.
3) As a bonus - take risks to stand out rather than justify average work.
The document discusses definitions of an authentic brand from consumers' perspectives. It provides examples of brands that consumers view as authentic and why. Specifically, it examines brands that tell compelling stories over generations (Disney), reflect cultural traditions (Ralph Lauren), provide added benefits and customer service (JetBlue), have a higher social vision and give back (TOMS), create a sense of community (Green Bay Packers), and stay true to core values while adapting over time. The key takeaway is that an authentic brand prioritizes the consumer experience and connection above all else.
A Lesson from Politics on Business CommunicationAlan Walsh
The document discusses lessons that businesses can learn from political campaign communication strategies. It advocates keeping messages simple, short, and focused on personal benefits to customers. Effective strategies include using slogans or "jingles" to represent complex ideas simply, appealing to personal gratification, researching what resonates with customers, getting straight to the point, using images to enhance messages, and differentiating products by associated qualities. The key is understanding modern communication norms and audiences in order to craft concise yet compelling messages.
The document discusses different types of consumers and recommends strategies for communicating with each type. It describes Trendsetters, who are early adopters and influenced by mystery, intimacy, and sensuality. It describes Opinion Leaders as knowledgeable people who crave information and should be targeted with conversation-worthy, discovery-focused communications. It describes Fragile Brand Consumers as inexperienced, purchasing irregularly and based on emotions, and recommends lifestyle-focused advertising for this group.
How to Fail and Succeed in Social Media MarketingRade Tampubolon
Rade Tampubolon is the founder of SociaBuzz, an influencer marketing platform. He has over 10 years of experience in marketing, brand management, and digital marketing. In this document, Rade discusses key concepts for social media marketing success including understanding the communication model, targeting the right audience, choosing the appropriate media channels, creating relevant and emotional content, and optimizing content. He emphasizes the importance of testing, learning, and repeating to improve social media marketing strategies.
We know brick-and-mortar retailers continue to lose share to eCommerce, but there is an emerging trend in social selling that threatens both. Learn what drives people to purchase products through friends and social channels versus traditional retail outlets.
The document provides an overview of Facebook's rise from its launch in 2004 to becoming one of the largest social media and advertising platforms. It traces key events and launches in Facebook's growth such as introducing ads and pages in 2006 and 2007. The document then discusses how public relations principles can be applied to social media strategies, including knowing your audience, staying on message, building relationships, and being responsive. It provides examples of how traditional PR tactics like media relations, internal communications, and crisis communications can utilize social media.
Personal branding involves marking individuals and their careers as brands through attributes like appearance, reputation, knowledge, and persona. It is important to establish your personal brand by reflecting on your strengths and value, developing a brand statement, and building an online presence. Recruiters often view applicants' social media to assess culture fit, authenticity, communication skills, dependability, focus, and lifestyle factors when evaluating personal brands. Successful personal branding involves actively engaging online communities to market yourself.
Preview of the Persuasion Note Cards. Drawn from the sciences of behavioural economics and social psychology, the 52-card deck is a collection of the best persuasion techniques and principles, used for centuries by the greatest marketers, salesmen, product designers, politicians and womanisers. www.grapho-persuasion.com
This document discusses different customer profiles and strategies for communicating with each profile. It identifies key customer segments including fans, trendsetters, opinion leaders, high value consumers, fragile brand consumers, undecided consumers, and no consumers. For each segment, it outlines the primary communication goal and recommends approaches focused on values, lifestyle, rational benefits, mystery, or innovation. It also discusses models for customer mutations between segments and the importance of influencers.
The document provides 10 tips for marketing to tween audiences: 1) Focus on specific segments rather than trying to appeal to all tweens, 2) Be authentic, 3) Respect the power of parents who influence tween purchases, 4) Engage tweens more deeply than just mentions on social media, 5) Earn tweens' trust over the long run through transparent partnerships, 6) Give tweens a voice in the brand, 7) Allow the brand to be discovered organically over time, 8) Entertain tweens through interactive retail experiences, 9) Experiment with emerging platforms to stay connected to tweens, and 10) Adapt to tweens seeking interests previously meant for older audiences due to exposure to diverse media content
I gave this presentation August 2012 at the Social Media Intelligence Summit in San Francisco. This presentation does not lay out your B2C social media strategy for you. Instead, it takes a bigger look at why you are using social media in the first place, and how it is serving your business goals. This presentation originally contained no written words. I added in the spoken portion as text so that it makes sense online.
The document discusses marketing strategies through an analogy to romantic relationships. It provides 9 rules for successful marketing/dating: 1) Know your strengths 2) Don't limit yourself to one type 3) Don't push for long-term commitment early 4) Listen to customers 5) Back up words with actions 6) Keep things fresh 7) Aim to be part of customers' considerations rather than demanding loyalty 8) Build trust but it can be destroyed quickly 9) Give customers space. The overall message is that treating customers with intimacy, empathy and focus on their needs and benefits leads to stronger relationships than traditional brand-centric strategies.
The document discusses marketing strategies through an analogy to romantic relationships. It provides 9 rules for successful marketing/dating: 1) Know your strengths 2) Don't limit yourself to one type 3) Don't push for long-term commitment early 4) Listen to customers 5) Back up words with actions 6) Keep things fresh 7) Aim to be part of customers' considerations rather than demanding loyalty 8) Build trust but it can be destroyed quickly 9) Give customers space. The overall message is that treating customers with intimacy, empathy and focus on their needs and benefits leads to stronger relationships than traditional brand-centric strategies.
Rediscover and reconnect with your brand in our SynergyHSV Branding Workshop. We’ll solve your biggest brand strategy challenges.
Learn how to establish you own brand and critique others. Come with questions and a hungry mind. Suitable for new & established businesses, marketing staff and serious design students.
1) The document outlines a plan to transform Fiskars consumers into fans by building an emotional connection with them and creating "irrational loyalty". It aims to insert the Fiskars brand into passionate conversations among enthusiasts.
2) A brand is explained as a company's character and beliefs, not just its logo or products. In today's crowded marketplace, a strong brand is the best way to stand out.
3) The document advocates telling enthusiasts' stories in a compelling way to attract those who share the company's values and see the world similarly.
This document summarizes lessons from Cannes Lions 2016 across three areas:
1) For brands - embrace transparency, weaknesses, and purpose beyond just talking; walk the talk.
2) For agencies - pursue diversity, know what not to do as part of strategy, and collaborate more.
3) As a bonus - take risks to stand out rather than justify average work.
The document discusses definitions of an authentic brand from consumers' perspectives. It provides examples of brands that consumers view as authentic and why. Specifically, it examines brands that tell compelling stories over generations (Disney), reflect cultural traditions (Ralph Lauren), provide added benefits and customer service (JetBlue), have a higher social vision and give back (TOMS), create a sense of community (Green Bay Packers), and stay true to core values while adapting over time. The key takeaway is that an authentic brand prioritizes the consumer experience and connection above all else.
A Lesson from Politics on Business CommunicationAlan Walsh
The document discusses lessons that businesses can learn from political campaign communication strategies. It advocates keeping messages simple, short, and focused on personal benefits to customers. Effective strategies include using slogans or "jingles" to represent complex ideas simply, appealing to personal gratification, researching what resonates with customers, getting straight to the point, using images to enhance messages, and differentiating products by associated qualities. The key is understanding modern communication norms and audiences in order to craft concise yet compelling messages.
The document discusses different types of consumers and recommends strategies for communicating with each type. It describes Trendsetters, who are early adopters and influenced by mystery, intimacy, and sensuality. It describes Opinion Leaders as knowledgeable people who crave information and should be targeted with conversation-worthy, discovery-focused communications. It describes Fragile Brand Consumers as inexperienced, purchasing irregularly and based on emotions, and recommends lifestyle-focused advertising for this group.
How to Fail and Succeed in Social Media MarketingRade Tampubolon
Rade Tampubolon is the founder of SociaBuzz, an influencer marketing platform. He has over 10 years of experience in marketing, brand management, and digital marketing. In this document, Rade discusses key concepts for social media marketing success including understanding the communication model, targeting the right audience, choosing the appropriate media channels, creating relevant and emotional content, and optimizing content. He emphasizes the importance of testing, learning, and repeating to improve social media marketing strategies.
We know brick-and-mortar retailers continue to lose share to eCommerce, but there is an emerging trend in social selling that threatens both. Learn what drives people to purchase products through friends and social channels versus traditional retail outlets.
The document provides an overview of Facebook's rise from its launch in 2004 to becoming one of the largest social media and advertising platforms. It traces key events and launches in Facebook's growth such as introducing ads and pages in 2006 and 2007. The document then discusses how public relations principles can be applied to social media strategies, including knowing your audience, staying on message, building relationships, and being responsive. It provides examples of how traditional PR tactics like media relations, internal communications, and crisis communications can utilize social media.
Personal branding involves marking individuals and their careers as brands through attributes like appearance, reputation, knowledge, and persona. It is important to establish your personal brand by reflecting on your strengths and value, developing a brand statement, and building an online presence. Recruiters often view applicants' social media to assess culture fit, authenticity, communication skills, dependability, focus, and lifestyle factors when evaluating personal brands. Successful personal branding involves actively engaging online communities to market yourself.
Preview of the Persuasion Note Cards. Drawn from the sciences of behavioural economics and social psychology, the 52-card deck is a collection of the best persuasion techniques and principles, used for centuries by the greatest marketers, salesmen, product designers, politicians and womanisers. www.grapho-persuasion.com
This document discusses different customer profiles and strategies for communicating with each profile. It identifies key customer segments including fans, trendsetters, opinion leaders, high value consumers, fragile brand consumers, undecided consumers, and no consumers. For each segment, it outlines the primary communication goal and recommends approaches focused on values, lifestyle, rational benefits, mystery, or innovation. It also discusses models for customer mutations between segments and the importance of influencers.
Similar to Dennis Loos Insights About Brand Loyalty.pdf (20)
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
Did you know that while 50% of content on the internet is in English, English only makes up 26% of the world’s spoken language? And yet 87% of customers won’t buy from an English only website.
Uncover the immense potential of communicating with customers in their own language and learn how translation holds the key to unlocking global growth. Join Smartling CEO, Bryan Murphy, as he reveals how translation software can streamline the translation process and seamlessly integrate into your martech stack for optimal efficiency. And that's not all – he’ll also share some inspiring success stories and practical tips that will turbocharge your multilingual marketing efforts!
Key takeaways:
1. The growth potential of reaching customers in their native language
2. Tips to streamline translation with software and integrations to your tech stack
3. Success stories from companies that have increased lead generation, doubled revenue, and more with translation
Boost Your Instagram Views Instantly Proven Free Strategies.InstBlast Marketing
Supercars use advanced materials and tech for top-speed performance. Join Performance Car Exclusive to experience driving excellence.
https://instblast.com/instagram/free-instagram-views
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
Advanced Storytelling Concepts for MarketersEd Shimp
Every marketer knows you’re supposed to tell a story, but do you know how to tell a story? Do you know why you’re supposed to tell a story? Do you even truly know what a story is? While many marketing presentations emphasize the value of mythic storytelling, the nuts and bolts of actually constructing a story are never explored.
The goal of marketing may be to achieve specific KPIs that drive sales, which is very objective, but the top of the marketing funnel requires a softer approach. In our data-driven results-oriented fast-paced world, marketers must quantify results, but those results will never be achieved unless prospects are first approached with humanity.
There is a common misunderstanding that the so-called “soft skills” of marketing such as language and art are unmeasurable and subjective, but while the objective measures of market research are merely 100 years old, the rules of aesthetics have been perfected over the last 2,500 years.
Great story construction is a skill that requires significant knowledge and practice. This presentation will be a review of the ancient art of story construction.
We will discuss:
• Rhetoric – The art of effective communication
• The Socratic Method – You cannot teach, but you can persuade people to learn
• Plato’s Cave – You sell products, but you market ideas
• Aristotle’s Six Dramatic Elements – The secret recipe for marketing stories
This is for senior marketers who are tasked with creating effective narratives or guiding others in the process. By the end of the session, attendees will have gained the knowledge needed to work storytelling into all phases of the buyer’s journey.
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf1Solutions Pvt. Ltd.
As we move into 2024, the methods for building high-quality backlinks continue to evolve, demanding more sophisticated and strategic approaches. This presentation aims to explore the latest trends and proven strategies for acquiring high-quality backlinks that can elevate your SEO efforts.
Visit:- https://www.1solutions.biz/link-building-packages/
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
Basic Management Concepts., “Management is the art of getting things done thr...DilanThennakoon
The managers achieve organizational objectives by getting work from
others and not performing in the tasks themselves.
Management is an art and science of getting work done through people.
It is the process of giving direction and controlling the various activities
of the people to achieve the objectives of an organization Management is a universal process in all organized, social and economic activities. Wherever
there is human activity there is management.
Management is a vital aspect of the economic life of man, which is an organized group activity. A
central directing and controlling agency is indispensable for a business concern. The productive
resources –material, labour, capital etc. are entrusted to the organizing skill, administrative ability
and enterprising initiative of the management. Thus, management provides leadership to a
business enterprise. Without able managers and effective managerial leadership the resources of
production remain merely resources and never become production. Management occupies such an
important place in the modern world that the welfare of the people and the destiny of the country
are very much influenced by it.
1.2 MEANING OF MANAGEMENT
Management is a technique of extracting work from others in an integrated and co-ordinated
manner for realizing the specific objectives through productive use of material resources.
Mobilising the physical, human and financial resources and planning their utilization for business
operations in such a manner as to reach the defined goals can be benefited to as management.
1.3 DEFINITION OF MANAGEMENT
Management may be defined in many different ways. Many eminent authors on the subject have
defined the term "management". Some of these definitions are reproduced below:
In the words of George R Terry - "Management is a distinct process consisting of planning,
organising, actuating and controlling performed to determine and accomplish the objectives by the
use of people and resources".
According to James L Lundy - "Management is principally the task of planning, co¬ordinating,
motivating and controlling the efforts of others towards a specific objective",
In the words of Henry Fayol - "To manage is to forecast and to plan, to organise, to command, to
co-ordinate and to control".
According to Peter F Drucker - "Management is a multipurpose organ that manages a business and
manages managers and manages worker and work".
In the words of J.N. Schulze - "Management is the force which leads, guides and directs an
organisation in the accomplishment of a pre-determined object".
In the words of Koontz and O'Donnel - "Management is defined as the creation and maintenance
of an internal environment in an enterprise where individuals working together in groups can
perform efficiently and effectively towards the attainment of group goals".
According to Ordway Tead - "Management is the process and agency which directs and guides the
operations of an organisation in realising of established aim
Efficient Website Management for Digital Marketing ProsLauren Polinsky
Learn how to optimize website projects, leverage SEO tactics effectively, and implement product-led marketing approaches for enhanced digital presence and ROI.
This session is your key to unlocking the secrets of successful digital marketing campaigns and maximizing your business's online potential.
Actionable tactics you can apply after this session:
- Streamlined Website Management: Discover techniques to streamline website development, manage day-to-day operations efficiently, and ensure smooth project execution.
- Effective SEO Practices: Gain valuable insights into optimizing your website for search engines, improving visibility, and driving organic traffic to your digital assets.
- Leverage Product-Led Marketing: Explore strategies for incorporating product-led marketing principles into your digital marketing efforts, enhancing user engagement and driving conversions.
Don't miss out on this opportunity to elevate your digital marketing game and achieve tangible results!
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialNavah Hopkins
At Mozcon 2024 I shared this deck on bridging the divide between search and social. We began by acknowledging that search-first marketers are used to different rules of engagement than social marketers. We also looked at how both channels treat creative, audiences, bidding/budgeting, and AI. We finished by going through how they can win together including UTM audits, harvesting comments from both to inform creative, and allowing for non-login forums to be part of your marketing strategy.
I themed this deck using Baldur's Gate 3 characters: Gale as Search and Astarion as Social
The Future of ''Digital marketing'' .pptxbhavanasizcom
Digital marketing leverages digital channels such as SEO, content marketing, social media, PPC, and email to promote products or services. It includes affiliate and influencer marketing, mobile strategies, and online PR. Marketing automation helps streamline efforts, while analytics guide data-driven decisions. The objective is to engage target audiences, drive conversions, and build brand loyalty by reaching customers in the digital spaces they frequent.The future of digital marketing will be driven by advancements in artificial intelligence (AI) for personalized content and customer service, and the rise of voice search optimization due to smart speakers. Video content, especially short-form videos, will continue to dominate, while augmented reality (AR) and virtual reality (VR) will enhance customer experiences. Emphasis on data privacy and compliance will grow, alongside the need for seamless omnichannel marketing. Blockchain technology will offer secure digital advertising, and sustainability will become a key focus. With the advent of 5G technology, faster mobile internet will enable new innovations, and advanced personalization will deliver highly relevant content to users.
1. Dennis Loos Insights
About Brand Loyalty
My name is Dennis Loos, and today I’m going to talk about brands and how they have a lot in common
with family dynamics. How, from a psychological POV, branding correlates directly to our interpersonal
dynamics. Bare with. In the world of brands we have such rivalries as: Coke and Pepsi. Apple and
Samsung. Chevy and Ford. Petco and PetSmart. Bro Coffee and Nescafe. Bud and Heineken. Verizon
and Sprint. Rivals but rivals that who work, and profit, and ultimately succeed because they have the
other. Because, while branding, while creating that blueprint that is their niche they intricately take into
account not only what the other is but what they will do.
Marketing by Competition
In marketing 101 there are great examples of direct competition. Normally there is a clear winner, in
market assimilation and, well, attracting consumers. Of the two, one is bigger or at least cooler than the
other. When you study direct competitors there’s a whole heap of information thrown your way.
• How do they approach consumers?
• How do they sell their services?
• How do they compete?
• How do they stack up?
• What is their price point?
And then are just a few. Even how they, to a degree, need each other. McDonald’s, Wendy’s, and Burger
King all cook the same thing, all attract the same demographic, yet somehow they can manage to co-
exist. Why? Because of something called brand loyalty, Dennis Loos.
2. Brand Loyalty — what is it, and why it matter?
Let’s define Brand Loyalty — Brand loyalty is the tendency of consumers to remain loyal to one particular
brand or company. Consumers can be loyal to a product, service, person, or place. They are often willing
to spend more on that product and will not consider other brands.
Brand loyalty is an important part of marketing strategy as it ensures that customers keep returning to
your business for their needs rather than looking elsewhere.
Dennis Loos Brand loyalty is the result of a customer’s satisfaction with a product or service. Loyalty is
achieved when customers are consistently satisfied with their purchase and would recommend the
product to others.
The factors that contribute to brand loyalty for a customer are:
– The quality of the product or service.
– The consistency of the product or service.
– The level of customer service provided by the company.
– The level of trust that customers have in the company.
Over 70% of consumers are loyal to one brand in the competition slugfest. When they fight, out in the
open, we get behind one of them. You’ll never find a Big Mac lover cheating on Ronald with a Whopper.
Why? It’s unheard of. It goes against their personal narrative.They’ll give you multiple reasons why one
burger is better than the other. But at its core, it has more to do with their emotional connectors to that
brand and what that brand says about themselves. The same with an Apple consumer. They would rather
go to jail than be caught dead with a Samsung Galaxy. It’s Star Wars, always never Star Trek quack-
mire— few are in an open sci-fi relationship.
3. And vice-versa.
Herd Mentality
But why is that? Because we want to belong to a group. This is how we have always existed in society.
It’s how we express affiliation to things in general. Before it was a flag, a nation, a religion, a movement, a
statement, a political party — now it’s a brand. Before, when we used to stumble on a traveler out in the
open, way back when clothes all looked the same and you needed a chisel to pen an email, the only way
we could form relationships – and typecast the person, define if they were good, or bad – was based on
their brand preferences. Dennis Loos Did they have a cross on their neck? What language did they
speak? What nation did they honor? Etc. It was a survival mechanism — we could form a concept based
on our preconceptions of what that “brand” was and what it represented. And that same evolutionary tool
has stayed with us, only now it’s been updated to modern sensibilities.
Why are brands so important today? Because they are that much more present in our lives. Brands help
you choose what your tribe is. What conceptual pathways — BIG CONCEPT there — is that much more
in tune with your life and the life you want to live. Once a consumer makes THAT choice something
incredible happens — Their relationship with that brand changes. To what point? To the point that they
identify with that brand, in the same way, they identify with family members. This happens in our brain, at
a neurological level. Studies have shown that brand loyalty ignites the same chemical pathways and
neural flares as those of our kin, Dennis Loos.
Brands and Family
What’s even more interesting is that we begin, like with our family members, to accept and even love all
their flaws. The only one who can talk smack about your family is, well, YOU. If an outsider badmouths
your sister – even if they are right – you’re going to bring the hammer down them. They better watch out.
You’ll be the first one to defend that flaw. An attack on the brand is an attack on yourself. We relate to
brands in the same way we relate to people.
4. A clear example is with shows — series. They are also brands. When you’re really passionate about one,
let’s say Stranger Things or Breaking Bad, you experience an attachment to them. If someone tells you
they suck, you’ll defend that show. When the season is over, you feel an emptiness inside. When the
series ends, it feels very close to a break-up — almost as if you are mourning. When they do something
you don’t like — when they “jump the shark” — you feel betrayed. We’re so invested in them that it takes
us a little while, once we are done with a huge commitment – after many seasons – to actually start
seeing a new program. It’s almost like we have to start dating again. Dennis Loos Getting to know them.
Exposing ourselves to them. Hell, in most cases we’re set up with a new series as if we were going on a
blind date. A friend of ours will come and go: “you totally have to check that show out. You would so hit it
off. It’s just the type of thing you like. Promise you’ll see them tonight. Phone me up when you’re done
and tell me if you hit it off.”
Brands are like that. We form relationships with them.
When you choose and stay with McDonald’s it is because you are in a committed relationship with their
products. Your brain actually changes and creates — another BIG word — synaptic pathways. You
rewrite your brain so it’s in a committed relationship with that brand.
Dennis Loos But here’s the really cool thing — and something that we’re going to talk about in the further
on — did you know that those connections aren’t just formed because you “love” a certain brand? Nope,
scientists with the help of MRI machines, have actually determined that in some cases, when you choose
a brand you’re doing it out of spite, hate, we’re doing it just to be a “dick.” It’s really interesting because up
until a couple of years ago most brands didn’t know this and were in fact missing out on a great
opportunity. Sometimes you end up loving your family because, well, you hate everybody else’s.
Sometimes the relationship that you have with a brand, like a relationship you might have with that love
that you know always makes you go back to therapy, is traumatic and incredibly self-destructive — and
brands know this. So stay tuned as I show you how science has determined why Star Wars was right—
and sometimes in the words of Emperor Palpatine – you have to “ take your Jedi weapon. —- give in to
your hate”
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