a 45 #techcomm minute presentation by @mattrsullivan at #stc14, May 19, 2014
Delivering tech
comm to mobile
Thank you, Adobe
Kapil Verma, FrameMaker
Vikram Verma, RoboHelp
Saibal Bhattechargee
Nicky Bleiel
Paul Mueller
Lloyd Tucker
Development and Delivery Track
• Michelle Despres
• Stephanie Donovan
Thank you, STC
Software demos
cause 83% of all
presentation
fatalities
A bit of history
Background in Print
• Tough to leave LTR delivery
FrameMaker, RoboHelp
eHelp RoboHelp for FrameMaker - 2004
TCS - 2007
TCS4 - 2012
TCS5 – 2014
And then the “Ah ha” moment
LavaCon Oct 2013
Joe
Gollner
Bernard
Aschwanden
Matt
Sullivan
Joe
Welinske
Neil
Perlin
Val
Swisher
Thomas
Aldous
TechComm Deathmatch 2013
What did the
panelists all have
in common?
Structure
Or at least, consistency
XML/DITA/S1000D/ATA/MILSPEC
DocBook
Pseudo-Structure
Lots of conversations
Same goal
Different reasons
So what are the
advantages of
structure for
mobile?
LavaCon Oct
2013
Mobile
Accessibility
Localization
Content reuse
SEO
Regulatory
Rich media
Structure
Tools are
necessary
Translation
We focus on our own needs, rather
than the needs of the person seeking
information
Standards are necessary
Need to work backward from the goal
to arrive at the process.
Establish user’s needs first,
then choices/combinations
of tools are more obvious
So why is tool choice
important?
Responsive
output
Handling of rich
media
Ease of
processing
Intuitive editing,
creation tools
Ability to
brand/skin output
Situations benefiting
from a
FrameMaker-centric
workflow
Structure
Medical devices example
Localization
History of LTR docs, PDF
delivery
Highly referenced, reused
Rich media
When using rich media and
graphics, ensure these two
acronyms DO NOT apply:
PEBKAC
The dreaded
ID – ten - t
error
ID10T
Few(ish) electronic
outputs/versions
Situations
benefiting from a
RoboHelp-centric
workflow
You have a history of online
help delivery
Role-based (conditional)
output
Many output formats
And finally,
Context sensitive help (CSH)
Sophisticated print and
complex electronic output
Link FrameMaker content to RoboHelp
output for the greatest degree of
control
And remember…
Mobile delivery starts with the needs
of the end user, and moves
backward from there!
My remaining STC Summit
Presentations
Tuesday
11:30 Adobe Booth Presentation:
Using XML Author (15 minutes)
2:15 Progression:
Tips for new presenters (15 minutes)
TECHCOMM TOOLS
Helping folks with
 Tech Comm
 Video
 eLearning
 Content marketing
@mattrsullivan
youtube.com/user/tc2ls
youtube.com/user/mattrsullivan
twitter.com/mattrsullivan
facebook.com/mattrsullivan
linkedin.com/in/mattrsullivan
forums.adobe.com/people/mattrsullivan
Delivering Tech Comm
to mobile
MATT SULLIVAN

Delivering technical documentation to mobile devices (45 min)