The modern shopping experience is dynamic and multifaceted. Buyers are engaging with businesses in-person and online, expecting a seamless experience throughout.
This ebook explores:
- The impact of IoT-enabled devices on user satisfaction
- Improving employee productivity & retention
- Tracking consumer data to make more informed decisions
Learn more here: http://ms.spr.ly/6001TbpC3
IBM Retail solutions offer long-standing commitment and investment
in leading-edge mobile partnerships, cognitive computing solution
development, acquisitions and research that provide disruptive
creativity and take a new approach (new business models) to solve
business problems.
Improve your omichannel strategy with better ecommerce☁Jake Weaver ☁
5 key success factors in this paper help guide development of big data apps optimized to support enterprise business opportunities — which often means turning to the cloud for scale and cost
effectiveness.
1. The document discusses how marketing and customer experiences are changing in a new digital era. Customers expect seamless experiences across channels and personalization based on their preferences.
2. Data and analytics are crucial for understanding customers throughout their buying journey. Most of the buying process is now completed online before a sales representative is engaged.
3. Companies need holistic views of customers that integrate digital and physical interactions to provide exceptional personalized experiences. Those who offer personalization will outperform those who do not.
Raymark | Beyond MPOS: Diversifying Retail Mobile Solutions for Greater ROIRaymark
This document discusses how providing retail sales associates with mobile devices can empower them and improve the customer experience. It notes that consumers now have more information than associates when shopping due to being constantly connected. Mobile devices can give associates real-time access to product information, pricing, inventory levels, and customer data to allow them to better assist shoppers. This positions associates to influence purchase decisions rather than just complete transactions, potentially increasing sales and customer loyalty.
This document discusses how customer-centricity and new technologies can drive profits for retailers. It explores trends like omni-channel retailing, the Internet of Things, big data, digital merchandising and social media. These trends allow retailers to better understand customer needs and provide more personalized shopping experiences. The document argues that prioritizing customers and leveraging new technologies can help retailers build long-term relationships with customers and increase loyalty and profits.
Shoppin'Pal is a mobile shopping app that aims to be consumers' favorite way to shop in stores and retailers' preferred mobile commerce solution. It addresses pain points for both shoppers and retailers by providing an end-to-end shopping solution on mobile devices. This includes features like shopping lists, customized offers, loyalty program signup, and self-checkout. The target market is over $10 billion and financial projections show revenue of $100 million and profitability by 2015 with 11 million users. Market research with retailers validates problems with data insights and loyalty programs that Shoppin'Pal aims to solve.
- Spencer's is an Indian retail company founded in 1863 with 156 stores across 33 cities, 10% market share, and over 5,379 employees.
- In recent years, Spencer's has undertaken a digital transformation journey including launching an e-commerce site and app, acquiring other online retailers, and improving their digital interfaces and customer engagement.
- However, Spencer's still faces challenges in expanding nationally, optimizing costs, improving operational efficiency, and competing against other major online retailers.
Your cognitive future in retail industryTero Angeria
Cognitive + retail = the future
Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. For retail,cognitive computing has already arrived, and its potential to transform the industry is enormous. Cognitive systems are driving more personalized
shopping experiences and helping unearth customer trends. Our research reveals that retail leaders globally are poised to embrace this groundbreaking technology more holistically and, by doing so, will redefine the future in retail.
IBM Retail solutions offer long-standing commitment and investment
in leading-edge mobile partnerships, cognitive computing solution
development, acquisitions and research that provide disruptive
creativity and take a new approach (new business models) to solve
business problems.
Improve your omichannel strategy with better ecommerce☁Jake Weaver ☁
5 key success factors in this paper help guide development of big data apps optimized to support enterprise business opportunities — which often means turning to the cloud for scale and cost
effectiveness.
1. The document discusses how marketing and customer experiences are changing in a new digital era. Customers expect seamless experiences across channels and personalization based on their preferences.
2. Data and analytics are crucial for understanding customers throughout their buying journey. Most of the buying process is now completed online before a sales representative is engaged.
3. Companies need holistic views of customers that integrate digital and physical interactions to provide exceptional personalized experiences. Those who offer personalization will outperform those who do not.
Raymark | Beyond MPOS: Diversifying Retail Mobile Solutions for Greater ROIRaymark
This document discusses how providing retail sales associates with mobile devices can empower them and improve the customer experience. It notes that consumers now have more information than associates when shopping due to being constantly connected. Mobile devices can give associates real-time access to product information, pricing, inventory levels, and customer data to allow them to better assist shoppers. This positions associates to influence purchase decisions rather than just complete transactions, potentially increasing sales and customer loyalty.
This document discusses how customer-centricity and new technologies can drive profits for retailers. It explores trends like omni-channel retailing, the Internet of Things, big data, digital merchandising and social media. These trends allow retailers to better understand customer needs and provide more personalized shopping experiences. The document argues that prioritizing customers and leveraging new technologies can help retailers build long-term relationships with customers and increase loyalty and profits.
Shoppin'Pal is a mobile shopping app that aims to be consumers' favorite way to shop in stores and retailers' preferred mobile commerce solution. It addresses pain points for both shoppers and retailers by providing an end-to-end shopping solution on mobile devices. This includes features like shopping lists, customized offers, loyalty program signup, and self-checkout. The target market is over $10 billion and financial projections show revenue of $100 million and profitability by 2015 with 11 million users. Market research with retailers validates problems with data insights and loyalty programs that Shoppin'Pal aims to solve.
- Spencer's is an Indian retail company founded in 1863 with 156 stores across 33 cities, 10% market share, and over 5,379 employees.
- In recent years, Spencer's has undertaken a digital transformation journey including launching an e-commerce site and app, acquiring other online retailers, and improving their digital interfaces and customer engagement.
- However, Spencer's still faces challenges in expanding nationally, optimizing costs, improving operational efficiency, and competing against other major online retailers.
Your cognitive future in retail industryTero Angeria
Cognitive + retail = the future
Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. For retail,cognitive computing has already arrived, and its potential to transform the industry is enormous. Cognitive systems are driving more personalized
shopping experiences and helping unearth customer trends. Our research reveals that retail leaders globally are poised to embrace this groundbreaking technology more holistically and, by doing so, will redefine the future in retail.
Achieving Customer Experience Excellence in RetailBrent Biddulph
A prospective view on how big data analytics and connected data is enabling customer experience (CX) innovation in a digital economy that is reshaping an age-old industry.
Information technology provides retailers with competitive advantages by improving store operations. Technologies like barcoding, point of sale systems, payment processing, enterprise resource planning, customer relationship management, WiFi, and RFID can optimize inventory management, enhance customer service, boost customer loyalty, and increase sales. However, managing the complex IT environment of a retail store presents challenges due to high costs, lack of standards, and difficulty integrating diverse systems. Adopting new technologies helps retailers adapt to market changes but also increases risks of systems becoming obsolete quickly.
AT Kearney: Retail success still depends on core principles May 2013Brian Crotty
The document discusses how retail success still depends on core principles despite changes in technology and the retail environment. Key points:
- The 2013 AERO study found that traditional principles like engaging employees and customers, reducing administrative burdens, and using technology as a tool (not an end) are still important for retail success.
- Leading retailers excel at measuring the right data, analyzing insights, and taking action (Measure, Analyze, Act). They utilize more customer data sources and cross-channel metrics than others.
- Field leadership and frontline staff are crucial but often overburdened with administration. Leaders provide more training and tools to empower managers in their roles.
- While new technologies provide opportunities
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
This document discusses how technology is disrupting the retail industry and changing customer expectations. Customers now expect seamless shopping experiences across both online and physical channels. Retailers are investing heavily in integrating technologies across their systems to provide personalized, omnichannel experiences. This includes using technologies like customer analytics, mobile POS systems, and digital signage to better understand customers and connect the online and physical shopping experiences. The emergence of new technologies is forcing retailers to become more customer-centric and agile in order to stay competitive.
Do you know the business benefits of AI in the eCommerce as well as the retail Industry? In this article, we share some essential information about how you can increase your e-commerce & retail business sales with the help of AI.
SDL surveyed nearly 3000 consumers across 9 countries and 3 generations about their single or most prominent points of CX failure and CX success over the last 10 years, how they behave as a result and the impact on a brand. Download the report to learn where the points of failure occur, how different generations and regions classify failures, how different consumers respond to failure and what can be done to take advantage of this wakeup call and avoid failure fallout.
This document discusses how precision digital marketing can now be applied to physical retail stores through technologies like beacons. It notes that consumers blend online and offline experiences, so retailers must provide a seamless experience across channels. Beacons allow proximity marketing campaigns that engage customers in physical stores and provide insights into customer behavior. This helps optimize aspects like foot traffic, customer service, and inventory management.
Why Intent Matters - Shift to the Consumer Journey to Gain a Competitive EdgeJornaya
When a consumer visits your website, visits a competitor's website, calls a call center, fills out a lead form, searches on multiple device types, she is leaving behind a digital trail that enables you to see that consumer's journey toward purchase. When you can see any of these individual events, you gain some insight into the consumer's intent in that moment.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Building customer loyalty in retail banking1SeymourSloan
Retail Banking is facing challnges on many fronts. Leading banks must defend their positions through improved loyalty. this means investing wislyin technology and propositions designed to please customers.
2016 IBM Retail Industry Solutions GuideTero Angeria
IBM offers everything retailers need to transform—roadmap
development, solutions, infrastructure, research sciences,
consulting and interactive user experience design—based on
what consumers are demanding. We help retailers deepen
customer relationships and offer differentiated assortment
while driving operational excellence enterprisewide to spur
profitable growth.
This guide showcases IBM solutions for retail. It provides a quick overview of what retailers need to do within each of these areas and of the IBM solutions that can support those efforts.
The document is an IBM retail solutions guide that discusses three retail imperatives: delivering a smarter shopping experience, building smarter merchandising and supply networks, and driving smarter operations. It provides an overview of IBM solutions that can help retailers achieve these imperatives, including giving retailers a 360-degree view of customers, enabling connected marketing, facilitating omni-channel commerce, powering omni-channel merchandising and supply networks, transforming back-office operations, strengthening retail security and infrastructure, and providing performance insights and management. The guide is intended to showcase IBM solutions for the retail industry.
Afinium PIMA Presentation July 2015 in Stowe, VermontAfinium Hendrickx
The document discusses a cloud-based marketing software called Afinium that uses real-time data to personalize the customer experience. It allows companies to dynamically adapt marketing messages, product offerings, and the online buying process based on customer demographics and behavior. This is intended to improve customer engagement, sales, and return on investment by delivering highly personalized experiences. The software integrates data across all digital channels to track customers' online journeys and measure the impact of marketing efforts.
Living Up to Employee & Consumer ExpectationsInsight
With 60% of shoppers stating that retail technology provides value to their shopping journey, it’s no surprise that businesses are looking for new ways to engage consumers, streamline processes and personalize offerings with IT. See how retailers can also use these same tech trends to improve employee experiences.
Learn more: http://ms.spr.ly/6009Tbp7S
The ultimate guide to the new buyers journeyMarketBridge
At MarketBridge we have the privilege of working with hundreds of marketing and sales leaders every month. In those discussions one thing is abundantly clear: the customer buying journey is rapidly changing and organizations are struggling to keep up.
These dramatic shifts in buying behavior are well documented; independent research by Gartner and Forrester suggests that by 2020,
Your Cognitive Future in the Retail IndustryLuke Farrell
This document discusses how cognitive computing can help transform the retail industry by providing personalized customer experiences, gaining insights from customer data, and making better strategic decisions. It provides examples of how cognitive solutions are already helping retailers engage with customers by understanding their preferences, discover valuable insights from analyzing large amounts of customer data, and make informed decisions. The document advocates that retailers define the value of cognitive technologies, prepare by investing in skills and data, and manage change to successfully adopt cognitive computing. Cognitive computing has the potential to significantly improve customer service, innovation capabilities, and strategic decision making in retail.
Latest Ecommerce Trends to Watch Out For 2023.pdfAdityaJani15
Regardless of your business model, eCommerce systems are critical to any online operation (whether B2B or B2C). It gives your company a platform to share and sell things to a wide range of potential clients online. However, with so many eCommerce platforms on the market, selecting the best one appears to be difficult. The eCommerce business shows no indications of slowing down in the near future.
Achieving Customer Experience Excellence in RetailBrent Biddulph
A prospective view on how big data analytics and connected data is enabling customer experience (CX) innovation in a digital economy that is reshaping an age-old industry.
Information technology provides retailers with competitive advantages by improving store operations. Technologies like barcoding, point of sale systems, payment processing, enterprise resource planning, customer relationship management, WiFi, and RFID can optimize inventory management, enhance customer service, boost customer loyalty, and increase sales. However, managing the complex IT environment of a retail store presents challenges due to high costs, lack of standards, and difficulty integrating diverse systems. Adopting new technologies helps retailers adapt to market changes but also increases risks of systems becoming obsolete quickly.
AT Kearney: Retail success still depends on core principles May 2013Brian Crotty
The document discusses how retail success still depends on core principles despite changes in technology and the retail environment. Key points:
- The 2013 AERO study found that traditional principles like engaging employees and customers, reducing administrative burdens, and using technology as a tool (not an end) are still important for retail success.
- Leading retailers excel at measuring the right data, analyzing insights, and taking action (Measure, Analyze, Act). They utilize more customer data sources and cross-channel metrics than others.
- Field leadership and frontline staff are crucial but often overburdened with administration. Leaders provide more training and tools to empower managers in their roles.
- While new technologies provide opportunities
Retail Banking: Delivering a Meaningful Digital Customer ExperienceCognizant
To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.
This document discusses how technology is disrupting the retail industry and changing customer expectations. Customers now expect seamless shopping experiences across both online and physical channels. Retailers are investing heavily in integrating technologies across their systems to provide personalized, omnichannel experiences. This includes using technologies like customer analytics, mobile POS systems, and digital signage to better understand customers and connect the online and physical shopping experiences. The emergence of new technologies is forcing retailers to become more customer-centric and agile in order to stay competitive.
Do you know the business benefits of AI in the eCommerce as well as the retail Industry? In this article, we share some essential information about how you can increase your e-commerce & retail business sales with the help of AI.
SDL surveyed nearly 3000 consumers across 9 countries and 3 generations about their single or most prominent points of CX failure and CX success over the last 10 years, how they behave as a result and the impact on a brand. Download the report to learn where the points of failure occur, how different generations and regions classify failures, how different consumers respond to failure and what can be done to take advantage of this wakeup call and avoid failure fallout.
This document discusses how precision digital marketing can now be applied to physical retail stores through technologies like beacons. It notes that consumers blend online and offline experiences, so retailers must provide a seamless experience across channels. Beacons allow proximity marketing campaigns that engage customers in physical stores and provide insights into customer behavior. This helps optimize aspects like foot traffic, customer service, and inventory management.
Why Intent Matters - Shift to the Consumer Journey to Gain a Competitive EdgeJornaya
When a consumer visits your website, visits a competitor's website, calls a call center, fills out a lead form, searches on multiple device types, she is leaving behind a digital trail that enables you to see that consumer's journey toward purchase. When you can see any of these individual events, you gain some insight into the consumer's intent in that moment.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Building customer loyalty in retail banking1SeymourSloan
Retail Banking is facing challnges on many fronts. Leading banks must defend their positions through improved loyalty. this means investing wislyin technology and propositions designed to please customers.
2016 IBM Retail Industry Solutions GuideTero Angeria
IBM offers everything retailers need to transform—roadmap
development, solutions, infrastructure, research sciences,
consulting and interactive user experience design—based on
what consumers are demanding. We help retailers deepen
customer relationships and offer differentiated assortment
while driving operational excellence enterprisewide to spur
profitable growth.
This guide showcases IBM solutions for retail. It provides a quick overview of what retailers need to do within each of these areas and of the IBM solutions that can support those efforts.
The document is an IBM retail solutions guide that discusses three retail imperatives: delivering a smarter shopping experience, building smarter merchandising and supply networks, and driving smarter operations. It provides an overview of IBM solutions that can help retailers achieve these imperatives, including giving retailers a 360-degree view of customers, enabling connected marketing, facilitating omni-channel commerce, powering omni-channel merchandising and supply networks, transforming back-office operations, strengthening retail security and infrastructure, and providing performance insights and management. The guide is intended to showcase IBM solutions for the retail industry.
Afinium PIMA Presentation July 2015 in Stowe, VermontAfinium Hendrickx
The document discusses a cloud-based marketing software called Afinium that uses real-time data to personalize the customer experience. It allows companies to dynamically adapt marketing messages, product offerings, and the online buying process based on customer demographics and behavior. This is intended to improve customer engagement, sales, and return on investment by delivering highly personalized experiences. The software integrates data across all digital channels to track customers' online journeys and measure the impact of marketing efforts.
Living Up to Employee & Consumer ExpectationsInsight
With 60% of shoppers stating that retail technology provides value to their shopping journey, it’s no surprise that businesses are looking for new ways to engage consumers, streamline processes and personalize offerings with IT. See how retailers can also use these same tech trends to improve employee experiences.
Learn more: http://ms.spr.ly/6009Tbp7S
The ultimate guide to the new buyers journeyMarketBridge
At MarketBridge we have the privilege of working with hundreds of marketing and sales leaders every month. In those discussions one thing is abundantly clear: the customer buying journey is rapidly changing and organizations are struggling to keep up.
These dramatic shifts in buying behavior are well documented; independent research by Gartner and Forrester suggests that by 2020,
Your Cognitive Future in the Retail IndustryLuke Farrell
This document discusses how cognitive computing can help transform the retail industry by providing personalized customer experiences, gaining insights from customer data, and making better strategic decisions. It provides examples of how cognitive solutions are already helping retailers engage with customers by understanding their preferences, discover valuable insights from analyzing large amounts of customer data, and make informed decisions. The document advocates that retailers define the value of cognitive technologies, prepare by investing in skills and data, and manage change to successfully adopt cognitive computing. Cognitive computing has the potential to significantly improve customer service, innovation capabilities, and strategic decision making in retail.
Latest Ecommerce Trends to Watch Out For 2023.pdfAdityaJani15
Regardless of your business model, eCommerce systems are critical to any online operation (whether B2B or B2C). It gives your company a platform to share and sell things to a wide range of potential clients online. However, with so many eCommerce platforms on the market, selecting the best one appears to be difficult. The eCommerce business shows no indications of slowing down in the near future.
Gartner predicts that in 2020, organizations using AI tech will achieve long-term success 4 times more than others. Considering the exponential expansion and influence of AI and its exceptional value, adopting this technology is no longer a choice, but a need, for organizations.
Here are 13 reasons why your business needs AI:
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
A framework-for-digital-business-transformation-codex-1048Beta-Research.org
This document introduces a framework for digital business transformation. It discusses four key areas for organizations to focus on: digitizing the customer experience, products/services, organization processes/systems, and operations. The framework is based on common elements identified across several industries that have successfully undergone digital transformation. It emphasizes using digital tools and customer data to improve customer insights, engage customers across channels, customize products/services, and monitor product usage. Organizations can apply this staged framework to develop a digital vision and transition to new digital business models.
1) Digital assistants like Alexa and Siri will become the new gatekeepers between brands and consumers as they control the information consumers receive.
2) For marketers, success will depend on learning how to market not just to consumers but to the machines to ensure brands are relevant and delivered in responses.
3) Only the most hyper-relevant brands that truly understand individual consumer needs and behaviors will be able to ensure their brand is the one the digital assistant selects and delivers to the consumer.
The presentation talk about how utilizing the big data can give marketers an edge over its competition, and win customers trust....credits google research
This document introduces Proximity Insight, a mobile clienteling application that provides retail associates with customer information and tools to better assist shoppers. It argues that traditional CRM systems were not designed for retail associates on the sales floor. Proximity Insight aggregates customer data from any source and presents it on a mobile app, allowing associates to access relevant customer history and preferences to make personalized recommendations. The goal is to empower associates with useful information that improves customer experiences and increases sales.
This document discusses key technology trends impacting the retail industry in 2016, as identified by IBM. It covers four main dynamics of transformation: analytics, cloud computing, mobile and social engagement, and security. Analytics and cognitive computing allow retailers to gain insights from big data to personalize customer experiences. Cloud computing enables speed, agility and flexible infrastructure upgrades. Mobile and social technologies connect retailers with customers in real-time and on-the-go. Security is a growing concern as data volumes increase and attack sophistication rises. The document provides an overview of IBM solutions that address these trends, such as analytics platforms, cloud services, and security offerings to help retailers adapt to ongoing disruption and digital transformation in retail.
3 New ways to Improve and Understand your Customers ExperienceVirginia Fernandez
This document discusses new ways for organizations to understand and improve the customer experience. It outlines three key capabilities needed: analyzing customer behavior to understand root causes of issues, visualizing customer journeys across channels, and easily pivoting between different analytics types. The document also discusses challenges like fragmented data, siloed tools and departments. It proposes that a unified analytics solution is needed to provide a holistic view of the customer experience.
Gartner predicts that in 2020, organizations using AI tech will achieve long-term success 4 times more than others. Considering the exponential expansion and influence of AI and its exceptional value, adopting this technology is no longer a choice, but a need, for organizations.For more visit at https://www.payjo.co/blog/13-reasons-why-your-business-needs-ai/
iProspect's Future Focus 2018: The New Machine RulesiProspect
It's time to Focus on the Future. Based on interviews with over 250 global advertisers, we address the biggest trends you need to master in order to be prepared for The New Machine Rules. Download your copy now: http://bit.ly/2AirbwR
Collaboration to improve retail performanceMatt Lloren
This document provides an overview of Workplace for Retail, focusing on trends shaping the future of retail and how collaboration tools can help retailers address rising customer expectations. The key trends identified are promiscuous purchasing behavior, reflective buying based on brand values, and blended shopping across online and offline channels. This places emphasis on delivering great customer experiences through empowered retail employees. The document explores how tools like Workplace can enable "customer-centric collaboration" by providing shared workspaces, video calling, and integration with email apps. Case studies show how retailers like DFS and Miroglio have used Workplace to better communicate benefits information and ensure brand consistency across stores. The conclusion provides a checklist for digital transformation, stressing the importance of
Findings from a recent PwC Consumer Intelligence Series (CIS) survey of 15,000 global consumers confirm that technology will remain central to retailers' ability to understand and predict customer behavior. But none of these high-tech capabilities would be possible without people.
1) Big data is defined as large volumes of structured and unstructured data that is growing exponentially. It can be analyzed to provide more accurate insights and better decision making.
2) The key aspects of big data are volume, velocity, variety, and variability of data from multiple sources.
3) Companies that effectively analyze big data can improve marketing ROI by 15-20% and increase productivity and profits by 5-6% over peers.
Retailing Management unit - 5 - IMBA Osmania universityBalasri Kamarapu
Retail Management Information System and Retail Research:
Retail Technology and Automations;
Retail Technology and CRM;
Human resources and Executive information systems;
Developing a research Methodology;
Retail audit
In partnership with IDG, our 2022 Insight Intelligent Technology™ Report examines how companies are making progress on long-term IT strategies to meet the changing, post-pandemic expectations of their businesses, their employees, and the market more broadly.
eBook | Reimagine the Future of Healthcare Insight
To meet the demands of an ever-changing patient population, healthcare must go digital. Learn how organizations can leverage virtual solutions from Lenovo to:
• Enable personalized care with 360-degree information access.
• Enhance collaboration across clinical systems, apps and Electronic Health Record (EHR)
databases.
• Reduce infection exposure and the need for Personal Protective Equipment (PPE).
• Deliver continuous security against identity theft.
• And more
Infographic | The Growing Need for Fast, Secure TelehealthInsight
Could telehealth be the way patients are triaged in the future? Let’s explore the current landscape, the benefits of telehealth and what’s needed for it to gain widespread traction across the industry.
Infographic | 4 Reasons to Make the Switch to Chrome OS With InsightInsight
Unlock the business features of Chrome OS with Insight and see improved operational efficiency, fortified security, flexible access to apps, enhanced user experience and seamless deployment.
Take a Holistic Approach to Securing Connected ManufacturingInsight
Manufacturers must secure their IoT and machine networks as they add more automation technology like robotics. They also need to invest in email, web, and application security to protect against threats targeting employees. With more connectivity comes increased vulnerability, so manufacturers require comprehensive endpoint protection across their networks. Taking a holistic approach to cybersecurity is necessary as the threat landscape evolves.
Insight and its partners help manufacturing businesses identify challenges and opportunities for improvement, then design customized IT solutions to achieve specific business outcomes like decreasing time to market, strategically managing resources, simplifying collaboration, boosting production output, integrating supply chains, and streamlining operations. The document discusses how cloud services, security solutions, and manufacturing software like ERP, CAD, and CAM can help manufacturers facing tighter deadlines, complex supply chains, and high competition keep up with their goals.
FinTech is more important than ever when it comes to keeping up in the rapidly changing financial industry. Technologies such as cloud computing, data analytics, Artificial Intelligence (AI) and the Internet of Things (IoT) have the potential to cut costs, retain customers and protect against cyberthreats, as long as organizations are willing to invest in them.
See more: http://ms.spr.ly/6005pvK4x
With expertise in financial technology solutions, Insight can help financial organizations embrace innovation. Adopting technologies like blockchain, automation, analytics of IoT and big data can provide benefits, but organizations must also focus on data security, ensuring their applications and infrastructure remain relevant and secure against cyberattacks.
Infographic | How It Works: Community Wireless BroadbandInsight
Insight is helping public sector organizations narrow the digital divide with custom-built community wireless broadband implementations. View the infographic to learn how outdoor Wi-Fi not only meets critical education, health and work needs, but also creates a smart foundation for a successful community future.
An Ounce of Prevention: How Healthcare Organizations Can Stop Cybercrime in I...Insight
Healthcare regularly tops the list of most cyberattacked industries thanks to the extremely valuable patient information it retains. And as healthcare becomes more digitally connected than ever before, it’s imperative that these organizations invest in top-notch IT security.
More: http://ms.spr.ly/6001pYtz3
There are more devices in the workplace today than ever before. Is your IT team equipped to manage and secure all of these endpoints in the new, work-from-anywhere reality?
More: http://ms.spr.ly/6009pjKV1
In this infographic, explore our top four tips to optimize an IT budget, including how to reduce IT costs, stretch your IT budget further and contribute to the financial success of your organization.
More: http://ms.spr.ly/6004pjika
Is Your Distributed Workforce Future Ready?Insight
A global survey found that 76% of office workers want to continue working from home part-time after the pandemic. Remote work has increased security concerns, as 46% of businesses have experienced a cybersecurity issue since shifting to remote work. VMware solutions can help organizations support a dispersed workforce by providing secure access to applications and data from any location, managing and securing endpoints, and optimizing the network edge to deliver high performance connectivity and security for remote employees. With VMware and Insight's expertise, companies can achieve a digital-first strategy to enable an efficient and secure "anywhere" organization.
Welcome to the Future of Work: The Hybrid WorkplaceInsight
The hybrid workplace is here to stay and the organizations that embrace its opportunities will be poised to find the most value.
More here: http://ms.spr.ly/6008p1aUG
Connected Platform brings together best-in-class Bluetooth® Low Energy (BLE) wearable devices with simple, secure data management to deliver a comprehensive contact tracing solution designed to help you build a smarter, safer business — without compromising individual privacy.
More here: http://ms.spr.ly/6001pGDB5
Connected Platform brings together best-in-class Bluetooth® Low Energy (BLE) wearable devices with simple, secure data management to deliver a comprehensive contact tracing solution designed to help you build a smarter, safer business — without compromising individual privacy.
More here: http://ms.spr.ly/6001pGDB5
Insight makes it simple to increase your revenue while offering you the opportunity to differentiate your portfolio and deliver increase value to your customers.
Learn more: http://ms.spr.ly/6007p8MUS
Building a Modern Workplace: The Value Add of Technology OptimizationInsight
The document discusses the benefits of optimizing IT costs through technology modernization. Updating legacy systems and applications with modern, cloud-based infrastructure can increase efficiency, improve workforce productivity, lower risks, and reduce maintenance needs. This leads to cost savings, extra revenue, and measurable business improvements like improved cost efficiency, availability, and innovation. Building a modern workplace through technology optimization can reduce ownership costs while boosting efficiency and productivity.
Explore some of the biggest takeaways from our, “2020 Insight Intelligent Technology™ Index: The Impact of COVID-19 on Public Sector Organizational Readiness” report. You’ll learn how prepared public sector agencies felt when they first started adapting to the changes brought on by the pandemic — and how they’re preparing for a new way forward.
More: http://ms.spr.ly/6006TaHGp
Bring to life best-in-class vector graphics with next-generation features from CorelDRAW®, available from Insight.
Learn more: http://ms.spr.ly/6002Tv2Mk
2. Technology shouldn’t be the focus of your business
strategy. Increasing consumer engagement, creating
personalized experiences and optimizing operations
with inventory management should be your end goals.
Technology just happens to be the tool that helps
you get there.
When tracking consumer trends to see how your business
can improve, here are some key statistics to keep in mind,
according to PWC:1
Overall experience is heavily weighted: 43% of buyers are
willing to pay more for a great customer experience.
The margin for error is small: One in three consumers
(32%) will walk away from a brand they love after just one
bad experience.
Buyers are observant: Speed, convenience, helpful
employees and friendly service matter most, hitting over
70% in importance to consumers.
Having a human touch still matters: 82% of buyers from
the United States would like to experience more seamless
human interactions in the future.
IT can be a differentiator: Three out of five consumers
feel retail technology has already improved their
shopping experience.
While these numbers may fluctuate depending on your
industry and consumer base, the bottom line remains the
same: It’s important to know what really matters to your
consumers and then leverage your resources to help meet
those needs.
3. Creating successful, positive experiences
The modern shopping experience is dynamic and multifaceted. Consumer
expectations are evolving, blurring the line between brick-and-mortar stores and
online and mobile shopping. Let’s examine a few common scenarios and the value
of technology in each.
In person and in a hurry
Imagine you have one shopper that comes rushing into the store. She’s going to
board a plane that afternoon and is desperately searching for a specific pair of
headphones. She runs to the computer accessories aisle — no luck. But one of your
employees is able to pull up a list of your inventory on their tablet and find that
the product she’s looking for is in the back room. She thanks them and takes her
product to checkout where the process is expedited through Point-of-Sale (POS)
systems, making the total time in store less than 15 minutes.
In this example, your business effectively used Radio Frequency Identification
(RFID) scanners and barcode technology to enter products into its system. The POS
system and software also ensured speedy checkout: maintaining inventory data,
quickly calculating payments and creating reports for the business.
Coupon cutter
It may seem like email and social media are oversaturated with advertisements,
but discounts and coupons are still top-ranking tactics for driving loyalty — and
61% of consumers say they use them.2
Suppose there’s a consumer who is loyal to your brand and business. How do you
keep him/her engaged? Investing in a mobile app that leverages rich data analytics
coupled with the Internet of Things (IoT) can help you create more personalized
experiences. Consider the value of being able to send personalized promotions
4. based on shopping behavior; catering your offerings based on size, gender, age or
any other demographic ensures that every customer touchpoint is relevant and
therefore more likely to convert.
Restaurant diner
The idea of having rows of self-service checkout counters may seem unnecessary
and expensive for a midmarket business, but what about small tabletop checkout
systems based off of tablets? According to the U.S.-based National Restaurant
Association, more than two-thirds of American consumers between 18 and 34
prefer to use self-service at quick-serve restaurants.3
Leveraging this type of technology empowers consumers to order, request
assistance, pay and leave on their own terms. This frees your staff to then have
more time to welcome in new guests, clean, prep and serve.
Online browser
It’s no secret that having a positive customer support system can help create
lasting relationships between brands and their buyers. But sometimes, traditional
service representatives can be inconsistent and costly. Chatbots and virtual
5. assistants powered by artificial intelligence can help. In fact, 53% of service
organizations expect to implement chatbots for customer support services.4
Envision a consumer on your website. They’re on a two-part mission: Return their
current pair of pants because the sizing is all wrong and purchase a new pair.
They accidentally ripped off the tag while trying the pants on and aren’t sure if
your business will offer store credit. It’s an odd hour of the night and there are no
available reps. Luckily, you have a chatbot.
The consumer receives an instant, automatic response detailing your company’s
return policy. Since the consumer already has the chat open, they go ahead and
ask if your store carries the size they’re looking for. Your chatbot is able to gather
the buyer’s information, comprehend the request, scan your inventory data and
respond in a timely manner.
In this situation, your business is covered 24/7/365. A real employee can also
follow-up the next morning to provide that refreshing human touch — just
enhanced with the help of IT.
6.
7. Using IT to help employees
Yes, the customer will always be important, but your employees also play a
critical role in the success of your business. While the average turnover rate across
different industries is about 19% in the U.S., the average turnover rate for the
retail industry specifically is more than 60%.5
Overworked and stressed employees won’t be able to deliver the positive
experiences your consumers expect — impacting both your reputation and
profitability. Plus, in addition to feeling unproductive and unsupported, employees
who work with outdated technology are 750% more likely to be frustrated and
450% more likely to quit.6
Retraining new staff will cost time and money. New hires can cost a company
anywhere between 1% and 2.5% of its total revenue.7
So what can retailers do to
offset these losses?
Improve productivity.
A study by BRP found that 84% of retailers will be using mobile POS systems by
2020, and 89% will offer mobile solutions to their sales associates within the next
few years.7
Being able to capture consumer data and details on the spot via a
mobile, connected device can lead to faster checkout, convenient tracking and less
waste (no more paper receipts).
But positive outcomes are tied to newer technologies. If employees have to use
outdated apps or IT, they may feel frustrated in their inability to perform their
daily tasks. Slower response times lead to lower consumer satisfaction ratings.
Existing employees may also be less likely to recommend your business as a
desirable workplace, limiting your application pool and ability to recruit new,
quality talent.
8. Enhance collaboration.
Instant communication is a must in modern retail. The ability to quickly get in
touch with teammates working in the backroom, walking the floor or manning
the register can help streamline processes. Think about a time where you went
to the store, stopped an employee for assistance and got what you needed faster
because they were able to “phone a friend” who specialized in that department.
Fewer trips to the backroom means more face-to-face time with
the customer.
What about a situation where the checkout lines are long and there’s only one
cashier available? Being able to call for backup can relieve the stress of the
existing worker and get customers out the door faster.
Optimize scheduling.
With the right software in place, companies can also provide an intuitive platform
for scheduling and shift changes. Collaborative scheduling solutions:
• Help mitigate scheduling conflicts and minimize errors with time-off requests.
• Improve employee satisfaction by empowering them to choose their own hours.
• Provide automatic alerts for uncovered shifts ahead of time.
• Forecast times where more or less coverage is needed based on historic data.
Scheduling assistance can be especially helpful if your business is impacted by
seasonal trends, or if your business operates during hours outside of the normal
8–5 time range.
9. Maintain order and safety.
When working in retail, there are always some risks associated with theft. Retail
outlets are the most liable targets for shoplifting, costing the retail industry
upwards of $30 billion every year.8
For a small to midmarket business, the loss of
potential revenue from a stolen good can be devastating.
Businesses may consider using RFID tags to sound the alarm when an asset
crosses a trigger point. Investing in a security stack, including video surveillance
and a security management/inventory system may be worthwhile as well.
While these tactics may not fully prevent crime, they can deter it.
10. Prepping your business for the future
We’ve talked about consumers and employees, addressing the different ways
technology can be used to enhance both the buying and serving experience. But
what about the business aspect of it all? How can your company continue to
support these initiatives, manage day-to-day operations and pursue new
revenue streams?
Making more informed decisions
Foot traffic can be very unpredictable. Using automated traffic counters can help
enhance visibility into your business’s average visitor count, which in turn can help
you improve your advertising strategy and overall sales conversion ratios. You can
begin to link trends to current promotions, time of day, time of year and more.
This data will help you make more informed decisions about hiring trends and
marketing.
Protecting your data
“Technology has allowed individual entrepreneurs to start their own business more
quickly and to grow at hyper-speed, but we’ve eventually realized that the potential
tradeoff is managing the risk of using a lot of technology,” says Jack Bienko, director
for entrepreneurship education at the Small Business Administration.9
11. One study found that 53% of midmarket companies in 26 countries experienced
a breach in 2018.11
Targeted phishing attacks, ransomware and viruses are all top
concerns. And the price tag tied to a cyberattack is quite large. In fact, the same study
revealed that 54% of these breaches cause financial damages exceeding $500,000.10
Steps your business can take to become more security conscious include:
• Regularly conducting security audits to locate vulnerabilities across your network
and connected devices
• Investing in a reliable backup system linked to the cloud to protect customer and
employee data
• Training employees on best practices for passwords, internet use, logging in and
out of systems, etc.
• Encrypting checkout systems both for in-store shoppers and on your website
Investing in software
First is payroll software: While there’s nothing wrong with personally handing
checks to your employees on payday, most businesses now take advantage of payroll
software to automatically factor in taxes and bonuses, and deposit payments to
employees on their behalf.
Second is operational software: These are the applications your employees will use
each day to complete transactions. These apps are critical for daily functionality and
are tied closely to type of experience your workers and customers will have.
Next is e-procurement: Having a single vendor that understands your business goals
can help you procure, deploy and manage the tools and devices you need, within
budget. Additional benefits include the ability to create customized accounts and
catalogs, visibility and standardization into device choices, tools to easily navigate
purchases and approvals, and streamlined checkout.
12. Reducing waste
In addition to using IoT-enabled sensors for inventory tracking and theft prevention,
smart sensors can also be used for sustainability practices. When your devices and
systems are all connected, it becomes easier to manage them according to actual,
not predictive, needs. You can use sensors to:
• Turn on, off or dim lights according to either the work schedule or sunlight already
provided.
• Remotely adjust either the room or fridge temperatures, eliminating the need for a
manual check in.
• Predict maintenance requirements for your devices to offset unexpected downtime.
• Track vehicle speed and location if your business is delivering products door-to-door
to prevent detours that may use extra mileage.
13.
14. 1.800.INSIGHT | insight.com
Insight Enterprises Inc. empowers organizations of all sizes with Insight Intelligent
Technology Solutions™ and services to maximize the business value of IT. As a
Fortune 500-ranked global provider of Digital Innovation, Cloud + Data Center
Transformation, Connected Workforce, and Supply Chain Optimization solutions
and services, we help clients successfully manage their IT today while transforming
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About Insight
1
PWC. (2018). Experience Is Everything: Here’s How to Get It Right.
2
Global News Wire. (2018, April 9). Driving Loyalty Through Customer Experience Is the Future for Travel, Says Research Survey by Expedia Affiliate
Network and Points.
3
Greene, M. (2018, Nov. 8). Self-Checkouts: Who Really Benefits From the Technology? CBC.
4
Sweezey, M. (2019, Aug. 4). Key Chatbot Statistics to Know in 2019. Salesforce.
5
Society for Human Resource Management. (2017). Human Capital Benchmarking Report.
6
PR News Wire. (2018, June 26). The New Digital Workplace Divide: U.S. Workers Whose Employer Provide Outdated Technology Feel Less Productive.
7
Nicasio, F. (2019, May 20). Why You Should Train Your Retail Employees on Technology – and How to Do It Right.
8
Anderson, C. (2019, May 21). Adopting Cutting-Edge Security Technologies to Combat Theft.
9
The Atlantic. (n.d.). Cybersecurity: A Problem Too Big for Small Business to Ignore.
10
Cisco. (2018). SMB Cybersecurity Report.