Linda Fleming has over 15 years of experience in career coaching, counseling, customer service, and staff training in government, education, healthcare, and real estate. She currently works as a Family Employment Counselor helping single parents develop career and employment plans. Previously she served as an Outreach Counselor, Training Case Manager, Academic Advisor, and Work Success Coach assisting a diverse range of clients with career exploration, education, training funding, and job placement.

1. Linda D. Fleming
(480) 239-7194 Lehi, UT 84043
linkedin.com/in/deedee-fleming-4373172 flemingdeedee@gmail.com
CAREER PROFILE
Fifteen plus years of successful experience in coaching, career advisement, customer service & staff
training within government/higher education, healthcare & real estate industries. Selected to launch
Utah’s Work Success (WS) Program in St. George, incorporating Life Skills, Resume Writing, Interviewing
Skills, Budgeting, and Career Exploration while coaching up to 15 diverse participants. Facilitated daily
group activities, discussions and presentations and managed one of the most successful WS groups in
Utah. Awarded "Employee Connection Team" Monthly Service Award, Accuracy/Positive Closure
Awards for case management.
CORE COMPETENCIES
Coaching & Staff Development Relationship Builder
Oral & Written Communication Effective Presentations
Program Research
Microsoft Office Suite
Career Education & Training Case Management Multi-Task & Organization
Customer Service & Assistance Life Long Learner Leadership & Public Speaking
EDUCATION
Masters of Academic Advising, Kansas State University, Manhattan, Kansas
➢ Currently attending. Certificate: December 2018
➢ Anticipated date of graduation: August 2019
Bachelors of Science in Psychology, Brigham Young University, Provo, UT
PROFESSIONAL EXPERIENCE
State of Utah, Department of Workforce Services, St. George, UT, 2010 – Present
Family Employment Counselor (FEP), Lehi, 2018 – Present
▪ Tasked with assisting in the development of Career and Employment plans with single
parents; negotiating activities to participate in for positive employment outcomes.
▪ Collaborating with outside agencies for appropriate referrals for clients to resolve underlying
issues keeping them from learning and employment.
▪ Providing possible options for training, experiential learning or returning to school; guidance
toward self-sufficiency.
Outreach Counselor @ Switchpoint 2016 – 2018
▪ Served as Community Outreach for DWS, worked with residents of homeless shelter in St.
George, as well as, walk in community members in need of assistance.
▪ Point of contact for residents in applying for State benefits, referrals to outside agencies,
helped with resumes and job search activities, guided in career decisions; utilizing
utahfutures.org assessments; provided list of job leads daily.
▪ Worked with Switchpoint Housing to case manage TANF Rapid Rehousing clients, created
referrals, employment plans, followed up on employment and self sufficiency

2. Training Case Manager, St. George, 2015-2016
▪ Provided Career Counseling, encouraged career exploration, educated on assessments;
disseminated information of program requirements for training including timeframes,
verifications & employment outlooks once completed.
▪ Interviewed customers requesting funding for training programs, determined eligibility &
assessed appropriateness for training or education programs; maintained an active caseload
requiring monthly progress & student participation in employment plans.
▪ Determined funding for education, advised on career objectives & goals, celebrated student
successes; developed relationships of trust; continually encouraged to complete education
program.
▪ Educated customers on resume writing, importance of networking, creating a career portfolio &
professionalism
Academic Advisor/Training Case Manager, DxATC, St. George, UT, 2012-2015
▪ Advised students in admissions, programs & completion requirements; discussed various career
options, provided job leads, assisted in networking advice & educated students on assessment
tools to guide them toward a career goal.
▪ Oversaw sponsored students (Voc Rehab, DWS, VA Voc Rehab & Workers Comp),
communicating monthly to ensure student success; maintained case files on more than 50
students and training customers, managed a monthly spreadsheet for Voc Rehab
▪ .Member of Office Management Advisory Board & Recruitment Committee; also served as
testing proctor when needed.
▪ Referred students to various financial aid programs, such as FAFSA, DWS training funds &
scholarships
Work Success Coach, Back to Work, FEP, St. George, 2010 – 2012
▪ Assisted participants in career explorations, resumes writing, networking strategies & life skills;
engaged them in the process of successful employment & career paths; achieving a 79%
placement rate.
▪ Advised 10-15 participants regarding expectations of program, importance of guidelines &
timeframes.
▪ Tracked & approved required hours per participant, maintained individual files &
communicated with referring Employment Counselors.
▪ Worked with employers in getting individuals receiving unemployment back to work, utilizing
State incentive plans; Case managed UI customers determining new or similar direction of
employment, meeting the needs of employers, creating a database matching employees to
employers, tracked employment, entered placements.
▪ Case managed FEP customer, negotiated employment plans, set follow up and tracked customer
progress; entered job placements when employment received
Real Estate Consultant, Keller Williams Legacy One, Chandler, AZ, 2002-2009
▪ Advised clients in all activities related to residential real estate transactions, including contracts,
timeframes, and inspection requirements.
▪ Negotiated contracts, oversaw inspections, built relationships with clients, lenders, inspectors,
other agents & title companies; ensuring positive outcomes for majority of transactions.
▪ Maintained contact database of more than 500 contacts; communicated monthly to over 150
clients, quarterly to remaining clients.