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Descision Making
Decision Making
Descision Making
Types of Programmed Decisions
A Policy
A general guideline for making a decision about a structured problem.
A Procedure
A series of interrelated steps that a manager can use to respond (applying
a policy) to a structured problem.
A Rule
An explicit statement that limits what a manager or employee can or
cannot do in carrying out the steps involved in a procedure.
Descision Making
Policy, Procedure, and Rule Example
Policy
Accept all customer-returned merchandise
Procedure
Follow all steps for completing merchandise return documentation.
Rule
Managers must approve all refunds over $50.00.
No credit purchases are refunded for cash.
Descision Making
Problems and Decisions (cont’d)
Unstructured Problems
Problems that are new or unusual and for which information is ambiguous
or incomplete.
Problems that will require custom-made solutions.
Non-programmed Decisions
Decisions that are unique and non-recurring.
Decisions that generate unique responses.
Descision Making
Thank You

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Decision Making in Organization

  • 2. Descision Making Types of Programmed Decisions A Policy A general guideline for making a decision about a structured problem. A Procedure A series of interrelated steps that a manager can use to respond (applying a policy) to a structured problem. A Rule An explicit statement that limits what a manager or employee can or cannot do in carrying out the steps involved in a procedure.
  • 3. Descision Making Policy, Procedure, and Rule Example Policy Accept all customer-returned merchandise Procedure Follow all steps for completing merchandise return documentation. Rule Managers must approve all refunds over $50.00. No credit purchases are refunded for cash.
  • 4. Descision Making Problems and Decisions (cont’d) Unstructured Problems Problems that are new or unusual and for which information is ambiguous or incomplete. Problems that will require custom-made solutions. Non-programmed Decisions Decisions that are unique and non-recurring. Decisions that generate unique responses.