This document discusses different types of programmed decisions including policies, procedures, and rules. Policies are general guidelines for structured problems, procedures are a series of steps to respond to structured problems applying a policy, and rules explicitly state limits on actions. An example is provided of a policy to accept all returns, procedures for return documentation, and rules that managers must approve refunds over $50 and no cash for credit returns. The document also notes unstructured problems require non-programmed decisions as they are new, information is ambiguous, and custom solutions are needed.