Dean Elwood's Presentation at Emerging Communication Conference & Awards 2009 Europe

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Dean Elwood discusses the importance of voice user experience and highlights an example of Time Warner Cable providing a positive customer experience through its phone system. The blogger was able to easily confirm a service appointment over the phone without waiting or entering account details. Elwood argues that voice remains important and companies can improve customer retention and acquisition by focusing on voice user experiences that are simple, convenient and provide value to customers.

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Voice User Experience Dean Elwood CEO and founder, Voxygen Limited www.voxygen.co.uk eComm Amsterdam 29 th October 2009

Defining the Voice User Experience ,[object Object],[object Object]

Quick Case Study : Time Warner ,[object Object],[object Object]

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Time Warner use case : http://www.barbariangroup.com/posts/1886-user_experience_on_the_telephone Voxygen : www.voxygen.co.uk Dean Elwood CEO and founder, Voxygen Limited www.voxygen.co.uk eComm Amsterdam 29 th October 2009

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