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Day 2 Welcome Participants! September 2008
Shop Direct Group – Day 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Order 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction to Thin Client
Log in – Secure Network ,[object Object],[object Object]
Log in – Select Correct Bookmark ,[object Object]
[object Object],[object Object],[object Object],Log in – IT Terms and User Information
Log in – Access Connect / Use of Group IT Facilities ,[object Object],[object Object]
Log in – Re-Opening the Application ,[object Object],[object Object]
Log Out of Connect
Identifying & Verifying the Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Take a Call ,[object Object],[object Object]
Input a Customer’s Detail ,[object Object]
Validate a Customer ,[object Object],[object Object],[object Object],[object Object]
Email Capture Email Address Capture Updating Opt in/out
Email Capture - Bounceback ,[object Object],[object Object],[object Object],[object Object]
Email Capture – Information Box ,[object Object],[object Object]
Email Capture - Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Email Capture – Address Provided ,[object Object]
[object Object],[object Object],Email Capture – Address Provided (Continued)
Email Capture – Opt Ins/Outs ,[object Object]
Email Capture – Marketing Offers ,[object Object]
Email Capture – Marketing Offers Opt in or Opt Out ,[object Object]
Email Capture – Update Button ,[object Object]
Email Capture - Completion ,[object Object]
thank you ,[object Object]
Customer Tab ,[object Object]
Customer Tab – Change and/or Amend ,[object Object],[object Object],[object Object],[object Object]
Customer Tab – Update Address ,[object Object],[object Object]
Customer Tab – Update Customer Name and/or DOB ,[object Object],[object Object]
Account Tab - Littlewoods ,[object Object]
Account Tab – Littlewoods Direct ,[object Object]
Taking a Basic Order ,[object Object]
Jargon ,[object Object],[object Object],[object Object],[object Object],[object Object]
1 st  Presentation
Objectives ,[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]
Difference between  first  and  first * ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Criterias ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wrong Goods Received ,[object Object],[object Object],[object Object],[object Object]
Wrong Goods Received – Actual Statistics From 2007 ,[object Object],[object Object],[object Object],[object Object]
Wrong Goods Received – Thing To Do to Reduce Errors ,[object Object],[object Object],[object Object],[object Object],[object Object]
Intranet ,[object Object],[object Object]
Sales Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rapport Building ,[object Object]
Rapport Building – Helpful Hints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Open Ended Questions ,[object Object],[object Object]
Close Ended Questions ,[object Object],[object Object]
Probing Questions ,[object Object],[object Object]
What is a Feature ,[object Object]
What is a Benefit ,[object Object],[object Object],[object Object],[object Object],[object Object]
What about Features and Benefits ,[object Object],[object Object],[object Object],[object Object]
Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions & Answers ,[object Object]
Next Steps . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Day2 Presentation

  • 1. Day 2 Welcome Participants! September 2008
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  • 35. 1 st Presentation
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