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The document provides an overview and definitions for various sections of the Basic Order 2 process for a customer service training session, including product selection, delivering to alternative addresses, cross sales, financial services, the order summary tab, and add-on sales. Trainees are instructed to review these sections on the company's online learning platform and asked if they have any questions. The next steps specified are to complete additional training modules on payment methods, cashback, stationery, card payments, direct debits, and scenario practice.
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- 7. Basic Orders 2 – Buttons on the Product Selection Screen