This document provides information about pricing strategies, package options, and the order and service processes for a company called BizCentral USA. It discusses offering package deals and a la carte options to provide flexibility for clients. The order process involves clients signing terms agreements, completing questionnaires, and interviews. The service process takes 10-15 days on average and involves drafts, reviews, revisions, quality control, and shipping once paid. Partners will receive weekly updates on client order statuses and upsell opportunities. The goal is to clearly outline the process to set expectations and provide excellent customer service.
The M2C Financing program allows the business owner the ability to offer financing options to their clients for up to 12-months and with rates as low as 9% for products and/or services NOT based on the client’s credit.
With this alternative financing program the client gets the product and/or service up front and you get paid within 48 Hrs.
An excellent financing option for your client’s and the best sales tool you can have in order to increase your sales by 30% in the next 30 days!
Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face.
This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures.
This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model.
Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.
The M2C Financing program allows the business owner the ability to offer financing options to their clients for up to 12-months and with rates as low as 9% for products and/or services NOT based on the client’s credit.
With this alternative financing program the client gets the product and/or service up front and you get paid within 48 Hrs.
An excellent financing option for your client’s and the best sales tool you can have in order to increase your sales by 30% in the next 30 days!
Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face.
This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures.
This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model.
Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.
In the rush of meeting deadlines and completing urgent projects, customer satisfaction can often take a backseat. However, customer satisfaction is one of the factors that are integral to a successful business. Instead of attracting new customers, it might even be better for your business to keep a hold of existing customers. Higher customer satisfaction can even lead to customers recommending you to others and creating new business opportunities. At the core of customer satisfaction lies the question, ‘Does your product or survey meet the customer requirements?’ Here are some of the most critical criteria for customer satisfaction and why they are beneficial for your brand.
This presentation is designed to give you an overview of an exciting finance product we offer to enable you to sell more equipment into the domestic market.
The Pilot Engage Pilot Framework: Winning with Certainty. This whitepaper explores the best practices, systems and techniques that have helped us to achieve mastery of the pilot process over a decade selling complex solutions to corporate customers. We call this framework Pilot Engage, and the results it generates have a measurable and powerful impact on the bottom line.
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Nashville, TN-based business, Stache, have expanded their collaborative storage solution services across the US. The Airbnb-type business matches people looking to rent storage space with those who have it. Visit https://www.stache.com/blog/how-make-side-money-fast to learn more.
In the rush of meeting deadlines and completing urgent projects, customer satisfaction can often take a backseat. However, customer satisfaction is one of the factors that are integral to a successful business. Instead of attracting new customers, it might even be better for your business to keep a hold of existing customers. Higher customer satisfaction can even lead to customers recommending you to others and creating new business opportunities. At the core of customer satisfaction lies the question, ‘Does your product or survey meet the customer requirements?’ Here are some of the most critical criteria for customer satisfaction and why they are beneficial for your brand.
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Customer Service Vs Customer Experience.pptxQuickmetrix
Customer experience (CX) encompasses the overall perception and interaction a customer has with a brand throughout their entire journey. It involves every touchpoint and interaction a customer has with a company, including pre-purchase, purchase, and post-purchase stages. Customer experience focuses on the emotions, feelings, and overall satisfaction of the customer.
Customer Service Vs Customer Experience.pptxQuickmetrix
QuickMetrix tools enable businesses to collect and analyze customer feedback through surveys, reviews, and social media channels. They help businesses understand customer sentiment, identify areas for improvement, and track customer satisfaction.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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12. A la Carte Benefits A la Carte options provides affordable pricing & promotes trial of our services and appeals to: Clients with a very limited budget, and who can only make small purchases over a period of time. A client who needs one thing, and one thing only. (Who really just needs one thing?) Benefits of our A la Carte Options: Chance for you, the partner, to engage in business with the client over a longer timeframe, due to their continuous needs Once again, this option also creates a platform for “add-ons” and “up-selling when may options are selected.
13. Tips to Up Selling In order to maximize your “add-ons” and “up-sales” it is important to: Ask a lot of questions This will help you determine what package or a la carte option will best meet the needs of your client. Be certain what the client’s budget is Do not try to offer the client more than they can handle by drastically exceeding their budget. This could have a negative affect on your sale. Know the packages and a la carte services you are selling There is no way to effectively up sell if you are not familiar with every package and service option, and how it can compliment the other.
14. Confirmation & Agreement Pricing Strategies Confirmation & Agreement Order Process Service Process
15. Confirmation & Agreement Once an order has been placed, the second step is for the client to review and sign our product & service agreement. To avoid misunderstanding during the service and thereafter, it is critical that no work is started before we receive the signed Terms & Agreement. This service agreement is very clear and effective in setting the expectation along with service process.
16. Clients Always Want More We have served over 7,000 clients to date. Therefore, we have the experience of working with all types of difficult clients and personalities. We strive to be as clear and upfront as possible to avoid any miscommunication during the service process. To aide us in that task, we ask clients to read and sign two different Terms of Service Agreements: A General Terms & Agreement A Product Specific Terms & Agreement
17. General Terms of Service Our General Terms of Services Covers: The average production schedule Billing and Surcharges Shipping Termination Circumstances Client Communication Dispute Resolution
18. Product Specific Terms of Service Our Product Specific Terms of Services Covers: Specific service schedules for products or services if it varies from the general terms Information that is necessary to complete the production process Guarantees on results or approval as applicable Drafts and final products Add-on services Research and requirements Any additional information that should be disclosed to the client
19. Order Process Pricing Strategies Confirmation & Agreement Order Process Service Process
20. Order Process As a partner and a face of our company, it is in the best interest of the client and the company to have a clear understanding of the ordering process. Clients will want to know how our process works, and they will rely on you to inform them of every step it takes to provide them with their final product; Even if you are not the one completing the work. The following slides will take you through the ordering and service process of our company.
21. Order Process Once the client signs and returns our Terms & Agreement; both the General and Product Specific, they will be sent to customer service to begin the order process. We believe in Fanatical Customer Service, and in order to provide this to every client we have developed a streamlined customer service process.
22. Steps to Processing the Client Step 1: Terms of Service are received and a welcome email is sent to the client. Step 2: Within 4 hours after the welcome email is sent, a welcome phone call is placed by customer service. The client is given: The appropriate questionnaire for the purchased service Access to the “Product Steps Page” where they are given resources, samples and free tools to help them in providing the most accurate information in the questionnaire and phone interview. The phone interview agenda
23. Steps to Processing the Client Step 3: Once the questionnaire is received, a follow-up call is placed by the assigned customer service representative. If the questionnaire is not received within 48 hours, customer service will place the follow-up call anyways and the information is taken over the phone. Step 4: When all necessary information is received, the client is assigned a service consultant and their phone interview is scheduled.
25. Service Process On average, our service process takes anywhere from 10-15 days from the time that all necessary information is gathered from customer service. It is important to emphasize this timeframe to every client. Specifically noting, that their service days begin once, and only when all information has been received.
26. Service Process Steps Step 1: Once assigned to their service consultant, the client will participate in a phone interview to gather any additional information needed. Step 2: The consultant will begin working on their service, and if applicable, they will send them a draft of their product via email. Step 3: At this point the client has 7 calendar days to reply with any changes, adjustments or requests to draft.
27. Service Process Steps Step 4: Once all revisions are received by their consultant, a revised version will be completed and the file will undergo quality control within 2-5 business days. Step 5: An approved file is sent back to the assigned customer service consultant CSR. Step 6: From here the CSR will place a final call to verify shipping and request a customer satisfaction survey.
28. Shipping When, and ONLY when we have received full payment for a client’s order, will their final product be sent to them either via email or postal service. If Paid in Full: File is emailed or shipped and client is sent tracking confirmation email.
29. The Path to Fanatical Customer Service Terms received within 24 hours? You Close the Deal! You Send client TOS Yes No File returned to customer care for final payment arrangements and shipping verification; client survey sent Follow-up call is conducted within 24 hours No Questionnaire Completed? Yes All Clients work is completed within 15 days of order Client paid in full? Client interview is scheduled File sent for shipping; client sent tracking confirmation email Yes
30. Partner Update We will keep you “in the loop” at all stages of the ordering and service process. You will received weekly updates on the status of every order you have placed. Additionally, we will provide you with up-sell and add-on opportunity suggestions. We believe you should be on the same page as us, at all times. Please see the following page for a sample of your weekly affiliate update.
32. Conclusion We hope you have retained more information in this presentation in regards to our package and a la carte options, ordering and service process. It is a vital part to the sales and marketing process to offer package services to increase your profitability. We also believe that packaged services will benefit your clients as well.
