Here are the key points I gathered from listening to the audio clip: - In management environment, we should know ourselves, understand others and work together effectively. - The speaker used the word "Captain" to refer to someone who leads from the front and inspires others. - The steps involved between learning and becoming bright are: learning, understanding, applying knowledge and sharing knowledge with others. - History has proved that ordinary people who dared to dream extraordinary dreams changed the world. - The type of people who changed the world were those who had a vision, courage and passion to challenge the status quo. - Some of the great people mentioned were Martin Luther King Jr., Mahatma Gandhi,

1. Day - 5
English Orientation – Admin Intern

2. Essential Conversational
Phrases for the Office

3. Discuss the meaning and
context of each phrase

4. Phrases commonly used in the office
• How can I help you?
• Could you please clarify?
• I appreciate your input.
• Let's brainstorm some ideas.
• Do you have a moment?
• I'll get back to you.
• Thank you for your assistance.

5. Phrases commonly used in the office
• What's your take on this?
• Can we schedule a meeting?
• Can you give me a hand?
• I'm looking forward to hear your feedback.

6. Phrases commonly used in the office
• It's up to you.
• I'm on the same page.
• Let's wrap this up.
• I'm open to hear your suggestions.
• I have a quick question.

7. Phrases commonly used in the office
• Let's consider all.
• I need your support on this.
• I'll look into it.
• Any updates from your end?
• Let's proceed with caution.
• This is a game-changer.

8. Sample Video

9. Verbal and Nonverbal Cues

10. Verbal Cues
Tone of Voice:
• I won the competition! (cheerful and enthusiastic tone)
• Why are you always late? (irritated tone)

11. Verbal Cues
Volume:
• It's my birthday! (loudly and excitedly)
• I have a surprise for you. (softly and calmly)

12. Verbal Cues
Rate of Speech:
• I can't believe it happened so quickly! (Rapid speech)
• Let me break it down for you. (Slow speech)

13. Verbal Cues
Pitch:
• Wow, that's amazing! (high-pitched voice and surprise)
• This issue needs immediate attention.(low-pitched voice and
seriousness)

14. Verbal Cues
Pitch:
• Wow, that's amazing! (high-pitched voice and surprise)
• This issue needs immediate attention.(low-pitched voice and
seriousness)

15. Verbal Cues
Word Choice:
Positive Word Choice
• Your performance on the project was absolutely fantastic! You exceeded
our expectations.
• That presentation you gave was brilliant. It truly impressed the entire team.
Negative Word Choice
• The delay in delivering the project was disappointing. We expected it to be
completed by now."
• It's frustrating to encounter technical issues every time we use this
software.

16. Non-Verbal Cues
• Facial Expressions
• Body Language
• Eye Contact
• Hand Gestures
• Proximity
• Touch
• Voice Volume and Pitch
• Micro expressions
• Pacing
• Nodding

17. Notes Taking
Group Activity

18. Take notes from this speech

19. Listening Comprehension

20. Listen the audio Clip

21. Write your answers for the following
questions?
• What should we know in Management Environment?
• How the speaker used the word Captain in this speech?
• Name the steps involved in between learning and becoming bright
• What did the history prove?
• What type of people changed the world?
• List the great peoples name by the speaker
• What are the four matras of succeeding life?
• Explain the nature of the speaker’s Teacher?