This document discusses measuring the success of brand repositioning for charities and non-profits. It provides examples of awareness levels over time for organizations that underwent rebrands, such as Age UK and Arthritis Research UK, which saw increased awareness after merging and rebranding. The document also outlines key steps for measuring brand health, including identifying target audiences, mapping their brand journey, selecting appropriate key performance indicators, and ensuring measures are proportionate to spending. Communicating results to stakeholders is important to influence organizational behavior.
Opportunity knocks. Integrated campaigns conference, 25 February 2016CharityComms
Marianne Hewitt, head of brand, Age UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Speaking the same language. Integrated campaigns conference, 25 February 2016CharityComms
Sarah Fitzgerald, communications and brand consultant, Self Communications
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Show me the impact - Stroke awareness month. Integrated campaigns conference,...CharityComms
Anil Ranchod, deputy director of PR and communications, Stroke Association
Darren Walker, account director, Gorkana
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Tools for better joint working - influencing culture, policies and practices....CharityComms
Rebecca Walton, head of brand, Unicef UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How Friends of the Earth restructured to encourage integration. Integration: ...CharityComms
Joe Jenkins, director of fundraising, communications & activism, Friends of the Earth
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Opportunity knocks. Integrated campaigns conference, 25 February 2016CharityComms
Marianne Hewitt, head of brand, Age UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Speaking the same language. Integrated campaigns conference, 25 February 2016CharityComms
Sarah Fitzgerald, communications and brand consultant, Self Communications
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Show me the impact - Stroke awareness month. Integrated campaigns conference,...CharityComms
Anil Ranchod, deputy director of PR and communications, Stroke Association
Darren Walker, account director, Gorkana
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Tools for better joint working - influencing culture, policies and practices....CharityComms
Rebecca Walton, head of brand, Unicef UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How Friends of the Earth restructured to encourage integration. Integration: ...CharityComms
Joe Jenkins, director of fundraising, communications & activism, Friends of the Earth
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How Tate creates effective audience journeys. Engagement conference, 22 Octob...CharityComms
Robert Halkyard, head of supporter engagement, Tate
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
RNIB - integrating across channel and function. Integration: breaking down th...CharityComms
Natasha Dickinson, group head of marketing and communications, RNIB
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Impact and evaluation. Integration: breaking down the silos conference, 26 Fe...CharityComms
George Ames, associate director, Forster Communications
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
What do we mean by integration? Integration: breaking down the silos conferen...CharityComms
Vicky Browning, director, CharityComms
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Understanding our largest demographic - reaching older people. Audience first...CharityComms
George Ames, associate director, Forster Communications
Visit the CharityComms website to view slides from our past events, see what events we have coming up and to check out what else we do.
http://www.charitycomms.org.uk
Using your brand to inspire... Brand on the inside, Brand Breakfast, 7 June 2016CharityComms
Chris James, creative and brand adviser, The Scout Association
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How do we create amazing supporter experiences? Audience strategy conference,...CharityComms
Richard Spencer, director, Commission on the Donor Experience
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Breast Cancer Now: a new brand to engage in a crowded market place. Engagemen...CharityComms
Fiona Hazell, director of communications and engagement, Breast Cancer Now
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Co-creation for impact. Audience strategy conference, 26 May 2016CharityComms
James Tattersfield, head of strategy, Latimer Group
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Integrating complexity. Integrated campaigns conference, 25 February 2016CharityComms
Jack Lundie, head of communications, Oxfam GB
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Driving engagement and growth through segmentation. Engagement conference, 22...CharityComms
Alison Goldsworthy, head of supporter strategy and engagement, Which?
Shaun Roberts, supporters and promotions manager, Which?
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Tailoring your tone. Charity content marketing conference, 28 April 2016CharityComms
Fiona Callister, head of global media, WaterAid
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Monthly giving is an incredibly powerful way for you to kick-start your fundraising program’s earning potential. Cultivating relationships with donors who are already connected to your cause by asking them to make smaller, ongoing gifts means more money for your organization today, and a strong list of prospects for upgraded and larger gifts in the future.
Balancing public and specialist audiences. Audience strategy conference, 26 M...CharityComms
Rhonda Smith, director, Minerva UK Ltd
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Campaigning: getting the most out of digital channels and tools - Cowshed. So...CharityComms
Vicki Spencer-Francis, managing director, Cowshed
Kate Mann, associate director, Cowshed
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Perfect partnerships - #JeffsMarch. Audience strategy conference, 26 May 2016CharityComms
Gareth Ellis-Thomas, head of digital, Prostate Cancer UK
Sadie Crabtree, digital engagement manager, Prostate Cancer UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How Tate creates effective audience journeys. Engagement conference, 22 Octob...CharityComms
Robert Halkyard, head of supporter engagement, Tate
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
RNIB - integrating across channel and function. Integration: breaking down th...CharityComms
Natasha Dickinson, group head of marketing and communications, RNIB
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Impact and evaluation. Integration: breaking down the silos conference, 26 Fe...CharityComms
George Ames, associate director, Forster Communications
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
What do we mean by integration? Integration: breaking down the silos conferen...CharityComms
Vicky Browning, director, CharityComms
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Understanding our largest demographic - reaching older people. Audience first...CharityComms
George Ames, associate director, Forster Communications
Visit the CharityComms website to view slides from our past events, see what events we have coming up and to check out what else we do.
http://www.charitycomms.org.uk
Using your brand to inspire... Brand on the inside, Brand Breakfast, 7 June 2016CharityComms
Chris James, creative and brand adviser, The Scout Association
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How do we create amazing supporter experiences? Audience strategy conference,...CharityComms
Richard Spencer, director, Commission on the Donor Experience
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Breast Cancer Now: a new brand to engage in a crowded market place. Engagemen...CharityComms
Fiona Hazell, director of communications and engagement, Breast Cancer Now
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Co-creation for impact. Audience strategy conference, 26 May 2016CharityComms
James Tattersfield, head of strategy, Latimer Group
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Integrating complexity. Integrated campaigns conference, 25 February 2016CharityComms
Jack Lundie, head of communications, Oxfam GB
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Driving engagement and growth through segmentation. Engagement conference, 22...CharityComms
Alison Goldsworthy, head of supporter strategy and engagement, Which?
Shaun Roberts, supporters and promotions manager, Which?
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Tailoring your tone. Charity content marketing conference, 28 April 2016CharityComms
Fiona Callister, head of global media, WaterAid
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Monthly giving is an incredibly powerful way for you to kick-start your fundraising program’s earning potential. Cultivating relationships with donors who are already connected to your cause by asking them to make smaller, ongoing gifts means more money for your organization today, and a strong list of prospects for upgraded and larger gifts in the future.
Balancing public and specialist audiences. Audience strategy conference, 26 M...CharityComms
Rhonda Smith, director, Minerva UK Ltd
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Campaigning: getting the most out of digital channels and tools - Cowshed. So...CharityComms
Vicki Spencer-Francis, managing director, Cowshed
Kate Mann, associate director, Cowshed
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Perfect partnerships - #JeffsMarch. Audience strategy conference, 26 May 2016CharityComms
Gareth Ellis-Thomas, head of digital, Prostate Cancer UK
Sadie Crabtree, digital engagement manager, Prostate Cancer UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Kicking up a ComMotion. Brand development conference, 2 July 2015.CharityComms
Alex Batchelor, chief operating officer, Brainjuicer
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Womenomic Luxury, Cognitive Technology, New Wave Boomer Beauty—just a few items from our Future 100 list of what’s next in the year ahead.
It’s a wide-ranging compilation that reflects developments surfacing across sectors including technology, retail, food and beverage, travel, sustainability and luxury. The list also includes new types of goods or businesses, new behaviors and ideas with the potential to ladder up to bigger trends.
Integration for growth. Integrated campaigns conference, 25 February 2016CharityComms
Lauren Luxton,communications manager, Claire House Children's Hospice
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
From Caada to SafeLives. Rebrand or refresh Brand Breakfast, 15 October 2015CharityComms
Nicola Rodgers, communications officer, SafeLives
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Audience engagement in the new digital. Audience first conference, 16 July 2014CharityComms
Lindsay Herbert, global head of digital, Precedent
Visit the CharityComms website to view slides from our past events, see what events we have coming up and to check out what else we do.
http://www.charitycomms.org.uk
Hard Truths: The Children's Society rebrand. Rebrand or refresh Brand Breakfa...CharityComms
Jayne Whitton, marketing, communications and insight director and Minaxi Henegan, head of brand, The Children’s Society
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How MSF used audience insight to develop digital channels. Audience first con...CharityComms
Ben Holt, digital manager, Médecins Sans Frontières
Visit the CharityComms website to view slides from our past events, see what events we have coming up and to check out what else we do.
http://www.charitycomms.org.uk
Using qualitative research to create powerful campaign messages. Audience fir...CharityComms
Ali Jeremy, director of communications, NSPCC; Stephen Nutt, senior campaigns officer, NSPCC
Visit the CharityComms website to view slides from our past events, see what events we have coming up and to check out what else we do.
http://www.charitycomms.org.uk
The significance of brand and how to research it, drawing on the experiences of two national charities and nfpSynergy’s experience in tracking charity brands over time.
Alan Stevenson - Leadership from the top down. A presentation on some of the findings from the Demonstration Project - A new paradigm for volunteering in Scotland. It's time to change.
Brand insight and evaluation pre and post-rebrand | Brand evaluation | Brand ...CharityComms
Juliette Coopey, head of brand marketing, Alzheimer’s Society
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
NHS Leadership Academy Nye Bevan Programme 2016Joe McCrea
Social Media Masterclass delivered as part of the NHS Leadership Academy Nye Bevan Programme 2016. For more information go to @jbmccrea on Twitter or e-mail joe.mccrea@jbmccrea.com
Donor Retention Education with Wayne Robbins - BloomerangBloomerang
https://bloomerang.co/retention
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern’s principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
- Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
- Understand how to calculate your donor retention rate
- Learn new donor communications techniques in order to improve donor loyalty and retention
Social media in the NHS - presentation to NHS East Midlands Leadership AcademyJoe McCrea
This presentation was given by Joe McCrea to the East Midlands NHS Leadership Academy Social Media Conference - at Imago, Holywell Park, Loughborough on 30th March 2015
Heller Consulting & Stayclassy's Webinar on Engaging New & Casual DonorsHeller Consulting
Slides from the webinar that Stayclassy and Heller Consulting presented on March 27th, 2014 on how to engage both new and casual donors. Nonprofit organizations can expect to learn about how to more efficiently communicate with donors and how to strategize and plan a year-long engagement calendar for your organization.
Alan presents his findings on a Campaign for Change after consulting with volunteers, Third Sector Organisations, Scottish Government, community groups and Stakeholders on how they see volunteering in Scotland changing in the future.
The science behind fake news and misinformation: lessons for effective charit...CharityComms
Dr Andreas Kappes, lecturer, City, University of London
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How to find the heart of your story and truly connect with your audienceCharityComms
Stephen Follows, creative director, Catsnake
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Testing stories in the real world: a case study breakdown with Unicef and Cat...CharityComms
Stephen Follows, creative director, Catsnake and Madhu Parthasarathi, digital campaigns manager, Unicef
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Shifting public perceptions of childhood obesity as part of a long-term appro...CharityComms
Rosa Vaquero, head of communications and Rachel Pidgeon, communications manager, Guy's and St. Thomas' Charity
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Golden rules for changing hearts and minds in divided timesCharityComms
Nicky Hawkins, director of impact, FrameWorks Institute
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How framing is changing the rules of charity commsCharityComms
Luke Henrion, strategic communications manager and Paul Brook, chief copywriter, Joseph Rowntree Foundation
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Applying behavioural insights to commsCharityComms
Clare Delargy, senior advisor, The Behavioural Insights Team
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Alexandra Chesterfield, behavioural scientist, Depolarization Project and Laura Osborne, associate, Depolarization Project and campaigns director, London First
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
What if we thought right outside the box?CharityComms
Antonio Cappelletti, director of engagement and communications, The Brain Tumour Charity
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Michele Madden, managing director, nfpSynergy
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
What defines us? The importance of authentic communicators and the misconcept...CharityComms
Gary Mazin, stories library manager, RNIB
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
What has our brand got to do with our gossip culture?CharityComms
Kelly Smith, partner, NEO and Karin Tenelius, founder, Tuff Leadership Training
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How to identify or develop a values framework and apply it to your audiencesCharityComms
Cian Murphy, research director, nfpSynergy
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Embedding social research insights into your communications and culture CharityComms
Kate Nightingale, head of marketing and communications and Francesca Albanese, head of research and evaluation, Crisis
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
20 Voices for 2020: Using supporter-generated content to share personal storiesCharityComms
Roisin Treacy, media and communications officer, Fight for Sight
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Crisis at Christmas: Sharing real-life stories at the point of supportCharityComms
Grace Stokes, senior media officer and George Olney, stories manager, Crisis
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
How Bowel Cancer UK maximise case studies during Bowel Cancer Awareness MonthCharityComms
Francesca Corbett, press manager, Bowel Cancer UK
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Crisis communications isn't always about the negativeCharityComms
Nicola Swanborough, acting head of external affairs, Epilepsy Society
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
4. • You have merged with another organisation
• You have changed your purpose
• Your name is no longer tenable
• To re-engage with key audiences
• To broaden your appeal
4
What is driving your re-positioning?
6. 6
Total Awareness
Age Concern & Help the Aged/ Age UK 2010
93%
77%
95%
77%
65%
86%
Feb
09
Jun
09
Oct
09
Feb
10
Jun
10
Oct
10
Jan
11
May
11
Sep
11
Jan
12
Sep
12
Jan
13
May
13
Sep
13
Jan
14
Apr
14
Jul 14 Oct
14
Jan
15
Age Concern/
Age UK
telephone data
Help the Aged/
Age UK
telephone data
Age UK online
data
“Please indicate whether you have heard of the following charities or organisations?”
Rebrand
8. Total Awareness
Macmillan Cancer Relief/Support 2006
8
86%
94%
Jul
05
Oct
05
Jan
06
May
06
Oct
06
Feb
07
Jun
07
Oct
07
Feb
08
Jun
08
Oct
08
Feb
09
Jun
09
Oct
09
Feb
10
Oct
10
Jan
11
May
11
Sep
11
Jan
12
Sep
12
Macmillan Cancer
Relief/Support
“Please indicate whether you have heard of the following charities or organisations?”
Awareness Raising
Campaign 07
Rebrand
9. Total Awareness
Girlguiding UK/ Girlguiding
10
39%
45%
63%
Mar 11 Jul 11 Sep 11 Nov 11 Jan 12 Mar 12 May 12 Sep 12 Jan 13 May 13 Sep 13 Jan 14 Apr 14 Jul 14 Oct 14
“Please indicate whether you have heard of the following charities or organisations?”
Base: 1,000 adults 16+, Britain
Source: Charity Awareness Monitor, Oct 14, nfpSynergy
* Prior to May 13 prompted as Girlguiding UK
10. Total Awareness
RNID/Action on Hearing Loss 2011
11
59%
12%
Jun 10 Oct 10 Jan 11 May 11 Sep 11 Jan 12 Sep 12
“Please indicate whether you have heard of the following charities or organisations?”
Base: 1,000 adults 16+, Britain
Source: Charity Awareness Monitor, Oct 14, nfpSynergy
Rebrand
13. A starter for ten…..
• Who are our key audiences?
• What should the brand journey look like?
• What measures should we use for each
audience?
• How do we set KPIs on the new brand?
14
17. What kinds of measures are available?
• Simple counts
• Increase in income (% or absolute)
• Awareness measures
o Spontaneous
o Semi-prompted
o Prompted
• Ranking scores
• Composite scores and indices
• External data
18
18. Issues to consider
• Strategic direction
• Setting targets
• Proportionate in spend
• Key audiences/segments
• Presentation and communication
19
19. 2-6 Tenter Ground
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020 7426 8888
insight@nfpsynergy.net
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www.nfpsynergy.net
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20. Visit the CharityComms website to
view slides from past events, see what
events we have coming up and to
check out what else we do:
www.charitycomms.org.uk