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Dawn Corridore Phone: 518­727­0782 
180 State Highway 67  Email​:​dawngarrison143@gmail.com
Amsterdam, NY 12010    
 
Skills 
 
● Reporting of Call Center Statistics 
● Call Center Telephone Management  
● Computer Savvy  
● Over 15 years experience in Managed Care, Medicare Advantage, CHP, FHP, Medicaid Managed                         
Care and Traditional (EPO, PPO, Indemnity and ASO) Call Centers as well as Individual Exchange                             
Market information  
● Provider Credentialing 
● Quality Coaching 
 
Professional Experience 
 
    ​ Blue Shield of Northeastern NY​    Latham, NY 04/19/04 to 10/23/14 
 
Provider Information Specialist 
 
● Credentialing new physicians in 49 counties in NY, PA, & VT  
● Process initial requests for credentialing individual providers  
● Follow­up directly with each provider  
● Issue CAQH accounts to providers ( A national database for provider information)  
● Investigate issues with incomplete files  
 
Workforce Planner 
 
● Telephone monitoring of inbound member and provider calls regarding satisfaction parameters,                     
focusing on first call resolution  
● Provide Supervisors, Directors and Executive Management with call center metric reportson a daily,                         
weekly, and monthly basis   
● Assist customer service representatives with daily intakes, investigate complex member enrollment,                     
billing, claim and benefit issues  
● Staff scheduling  
● Reporting to the Center for Medicare and Medicaid Services on a monthly basis any perceived denials  
 
Technical Specialist/Supervisor 
 
Trained and experienced in handling the daily functions of the customer service call center, including but not 
limited to: 
 
● Simple and complex adjustments, Medicare adjustments, Timely filing adjustments and Prescription                     
reimbursements  
● Pega and Content Manager dropping and indexing  
● Telephone and Correspondence Monitoring (Quality)  
● Resolved Supervisor Calls  
● Loaded referrals into the system  
● Monitored telephone systems in the call center: IE: departmental average speed of answer, calls in                             
queue, etc.  
● Handled HMO, PPO, EPO, Medicare Advantage, State Government Products, Individual Exchange                     
products  
● Assist customer service representatives with daily intakes, investigate complex member enrollment,                     
billing, claim and benefit issues  
 
 ​Prime Care Physicians, Latham, NY  
 
  Medical Billing/Insurance Verification (2003­2004) 
 
● Medical Billing and follow­ up  
● Handled patient billing calls  
● Filed records  
 
           ​ ​Aetna, Inc., Albany, NY 
 
  Customer Service Representative (2001­2003) 
 
● Telephone and written inquiries regarding dental insurance benefits and claims  
● Claim adjustments  
 
Empire Blue Cross, Albany, NY 
 
  Customer Service Representative (1998­2001) 
 
● Inbound member and provider calls  
● Simple and complex adjustments  
● Wrote Internet SOPs for Medicare Advantage plans  
● Grievance & Appeals Coordinator  
● Substituted for Call Center management to answer representatives questions 
 
Education 
 
       ​ Schenectady County Community College, 1992­1994, Criminal Justice 
      Bryant & Stratton, 2014 Clinical Foundations  
 
 
 

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DawnCorridoreResume 022415

  • 1. Dawn Corridore Phone: 518­727­0782  180 State Highway 67  Email​:​dawngarrison143@gmail.com Amsterdam, NY 12010       Skills    ● Reporting of Call Center Statistics  ● Call Center Telephone Management   ● Computer Savvy   ● Over 15 years experience in Managed Care, Medicare Advantage, CHP, FHP, Medicaid Managed                          Care and Traditional (EPO, PPO, Indemnity and ASO) Call Centers as well as Individual Exchange                              Market information   ● Provider Credentialing  ● Quality Coaching    Professional Experience        ​ Blue Shield of Northeastern NY​    Latham, NY 04/19/04 to 10/23/14    Provider Information Specialist    ● Credentialing new physicians in 49 counties in NY, PA, & VT   ● Process initial requests for credentialing individual providers   ● Follow­up directly with each provider   ● Issue CAQH accounts to providers ( A national database for provider information)   ● Investigate issues with incomplete files     Workforce Planner    ● Telephone monitoring of inbound member and provider calls regarding satisfaction parameters,                      focusing on first call resolution   ● Provide Supervisors, Directors and Executive Management with call center metric reportson a daily,                          weekly, and monthly basis    ● Assist customer service representatives with daily intakes, investigate complex member enrollment,                      billing, claim and benefit issues   ● Staff scheduling   ● Reporting to the Center for Medicare and Medicaid Services on a monthly basis any perceived denials     Technical Specialist/Supervisor    Trained and experienced in handling the daily functions of the customer service call center, including but not  limited to:    ● Simple and complex adjustments, Medicare adjustments, Timely filing adjustments and Prescription                      reimbursements   ● Pega and Content Manager dropping and indexing   ● Telephone and Correspondence Monitoring (Quality)   ● Resolved Supervisor Calls  
  • 2. ● Loaded referrals into the system   ● Monitored telephone systems in the call center: IE: departmental average speed of answer, calls in                              queue, etc.   ● Handled HMO, PPO, EPO, Medicare Advantage, State Government Products, Individual Exchange                      products   ● Assist customer service representatives with daily intakes, investigate complex member enrollment,                      billing, claim and benefit issues      ​Prime Care Physicians, Latham, NY       Medical Billing/Insurance Verification (2003­2004)    ● Medical Billing and follow­ up   ● Handled patient billing calls   ● Filed records                ​ ​Aetna, Inc., Albany, NY      Customer Service Representative (2001­2003)    ● Telephone and written inquiries regarding dental insurance benefits and claims   ● Claim adjustments     Empire Blue Cross, Albany, NY      Customer Service Representative (1998­2001)    ● Inbound member and provider calls   ● Simple and complex adjustments   ● Wrote Internet SOPs for Medicare Advantage plans   ● Grievance & Appeals Coordinator   ● Substituted for Call Center management to answer representatives questions    Education           ​ Schenectady County Community College, 1992­1994, Criminal Justice        Bryant & Stratton, 2014 Clinical Foundations