David Smith has over 20 years of experience managing IT projects in healthcare and other industries. He is currently a Senior Project Manager at UMass Memorial Health Care, where he has successfully managed projects ranging from multi-million dollar strategic initiatives to the implementation of multiple telemedicine programs. Prior to his current role, Smith held director roles at First Consulting Group and transition management roles at Bell Industries, where he managed outsourcing transitions and onsite teams. He has a proven track record of delivering IT solutions on time and on budget.

1. David Smith
WORK EXPERIENCE
UMass Memorial Health Care | Worcester, MA
2006-Current
Senior Project Manager, Information Services
Responsible for all aspects of project delivery including scope, timeline, budget, business
process analysis and design, issue resolution, risk mitigation, change management and
transition planning. Successfully manage projects of various scale and complexity including
multi-year, multi-million dollar strategic initiatives. Familiar with supporting processes such
as performance measurement baselining, portfolio and investment management, project
governance and quality assurance.
Working closely with the VP of Business Development, implemented and expanded a TeleICU
program to 10 Intensive Care Units and 3 outside hospitals. Designed, implemented and
presently sustain multiple other telemedicine programs including TeleStroke, TeleGI, Capsule
Endoscopy, Mobile Vascular Lab and “CANDO” autism research. Proactively exploring and
testing emerging technologies and trends in healthcare delivery to improve population health.
As a charter member of the Connected Health Committee, organized and facilitated physician
advisory sessions while managing the first phase implementation of our Enterprise HIE system.
Assisted with establishing and maintaining strategic business relationships for the delivery of
coordinated care. Ongoing involvement with creating and expanding clinical care partnerships
outside of UMMHC, including proposal development and contract facilitation for a variety of
telemedicine solutions.
Facilitator of weekly “idea board” huddles to promote Lean principles for systematic problem
solving and waste reduction. Actively participate in documenting and streamlining work
activities as part of a visual management system to support the organization’s mission, vision
and values. Previously helped to achieve OPM3 compliance and CMM Level 3 certification
within the PMO. Presently following SDLC methodology as it relates to project lifecycle,
processes and artifacts. Fluent with PMBOK standards and guidelines, with the flexibility to
adapt to various project management approaches as needed.
First Consulting Group at UMass Memorial Health Care | Worcester, MA
2004-2006
Director, Support Services
Managed a team of 30+ workforce members to deliver help desk and desktop support services
in an outsourced IT environment. Directly responsible for service level compliance and client
satisfaction with accountability to the CIO. Other responsibilities included employee coaching
and development, project management, resource planning, budget tracking, policy / procedure
development and continuous improvement efforts.
Bell Industries | Indianapolis, IN
2002-2004
Transition Manager
Managed large-scale outsourcing transitions at 3 major healthcare systems in Pennsylvania,
Ohio and Massachusetts. The common goal was to engage in a strategic partnership through IT
outsourcing to improve quality of service and operational efficiency by implementing industry
best practices.
1999-2002
Site Manager
Single point of contact for all service delivery activities including solution design, resourcing
needs, issue resolution and project coordination. Supervised onsite team, balanced workload
and staffing levels, coordinated training and certifications, and served as a technical escalation
point and trusted advisor to the client. Contributed to cost savings of over $2M in 3 years
through TCO reductions.
1995-1999
Support Analyst
Engaged in all levels of end user support including OS and application support, desktop
standards development, process design and enhancement, migration planning and execution,
and specialized support for non-core business needs.
HarperCollins Publishers | LaPorte, IN
1994-1995 Data Services Operator
Whirlpool Corporation | LaPorte, IN
1993-1994 Technical Writer
RECOGNITION
2015 UMass Memorial Champions of Excellence Team Award, Innovators of the Year
2011 UMass Memorial Champions of Excellence Team Award, Growth
2007, ‘08, ‘10 UMass Memorial Champions of Excellence Team Award, Patient Experience
2008 UMass Memorial Champions of Excellence Individual Award, Patient Experience
1996 Bell Industries Ambassador Award
ABOUT ME
Accomplished professional with 20+ years of
experience delivering IT solutions across multiple
industries including healthcare, manufacturing,
public utility and agriculture. As a member of the
IS Project Management Office at UMass Memorial,
I have directly managed over $20M in capital
initiatives including the implementation of highly
successful telemedicine programs, multiple new
radiology systems, information security tools and
an enterprise-wide health information exchange.
With 10 years of proven project leadership in
healthcare IT, I possess a solid understanding of
project management principles, methodologies
and concepts. Well-rounded knowledge of IT
technology platforms, integration standards and
infrastructure. My longevity at a large academic
medical center and ACO has afforded me a broad
perspective of the healthcare industry’s culture,
direction, challenges and civic responsibility. I have
the pleasure and opportunity to serve and support
various departments, cross-functional teams,
affiliated hospitals and all levels of management.
RELEVANT SKILLS
 High degree of flexibility and dedication
 Strong written and verbal communication skills
 Commitment to quality and detail
 Ability to prioritize and manage multiple tasks
 Customer focused and results-oriented
EDUCATION
B.S. in Professional Pilot Technology | 1993
Minor in Business Administration
Indiana State University | Terre Haute, IN
PUBLIC SPEAKING
“From Theory to Practice:
The Right Recipe for Successful HIE”
Guest speaker at HIMSS11, Orlando, FL
“Telemedicine Tools of the Trade”
Guest speaker at HIMSS12, Las Vegas, NV
MEMBERSHIPS
Project Management Institute
CONTACT
David Smith
12 Tatnuck Gardens
Worcester, MA 01602
508.556.1616