2. About Me
• Attending Binghamton University
• Working toward a BS in Management
Information Systems
• Going into Senior year (graduating after three
years of study)
• Career Goal: A challenging full-time position,
likely related to technology/data analysis
• Interests: Futurology, Current Events,
Technology (recently built a computer)
3. Assignment at Utica National Insurance
Title: Claims System Support Analyst Intern
Manager: Chris Wilson
Responsibilities: Generating reports in
OBIEE and Excel, Document processing for
CCS, Investigating system errors, Updating
the mainframe, Creating a claims marketing
piece
4. Generating reports in OBIEE and Excel
• Oracle Business Intelligence Enterprise Edition:
– Gathering report requirements
– Finding each applicable subject area in OBIEE
– Running the report
– Exporting the report to Excel and formatting it,
sending it to those who requested it
– Purpose: Providing people in the company with
data they need to solve problems and make
decisions
• Monthly Expense Reports in Excel:
– Generating reports for Claim Managers via Excel
pivot table
– Saving reports in PDF format and placing them in the
appropriate folders
– Purpose: Helping Claim Managers analyze our
claims expenses and make decisions
accordingly
5. Corporate Claims Support
• Customer Survey Letters
– Obtaining claim data from mainframe
– Entering mainframe data into outgoing
survey form
– Entering data from returned form into
Access database
– Purpose: Gaining customer
feedback and ensuring that
customer satisfaction is up to par
• Preparing hundreds of checks for mailing
(often to healthcare providers)
– Purpose: Fulfilling our obligation to
our insured and claimants
6. Corporate Claims Support
• Customer Survey Letters
– Obtaining claim data from mainframe
– Entering mainframe data into outgoing
survey form
– Entering data from returned form into
Access database
– Purpose: Gaining customer
feedback and ensuring that
customer satisfaction is up to par
• Preparing hundreds of checks for mailing
(often to healthcare providers)
– Purpose: Fulfilling our obligation to
our insured and claimants
7. Updating the Mainframe
• Checked claims for errors
(example: checking closed
subclaims where the paid did not
equal the incurred)
• Transferred adjuster diaries for
claim adjusters moving around the
company
• Added data to claims such as a
“special code” for a particular type
of winter storm loss
• Purpose: Ensuring data
accuracy in the Claim System
and monitoring unprocessed
transactions for financial impact.
8. Investigating System Errors
• Made comprehensive list of
mainframe errors and solutions to
those errors
• Purpose: A reference for the
Claims Department and a training
tool for new hires
• Identified claims with documents that
weren’t showing up
• Purpose: Trying to determine the
root cause of this error and
demonstrating the problem to IT
9. Creating a Claims Marketing Piece
• Collaborated with fellow intern
Matt Huss
• Created a video in Windows
Movie Maker promoting the
claims department
• Purpose: A marketing piece
for our agents and agent
customers that conveys the
reliability, responsiveness
and culture of our Claims
Department and Company
10. Creating a Claims Marketing Piece
• Collaborated with fellow intern
Matt Huss
• Created a video in Windows
Movie Maker promoting the
claims department
• Purpose: A marketing piece
for our agents and agent
customers that conveys the
reliability, responsiveness
and culture of our Claims
Department and Company
11. Bonus: Improving Claims
Management Excel Efficiency
• During first week, Saw co-worker
having to protect and unprotects 150
excel sheets one at a time
• Leveraged internet research, found a
way to protect or unprotect all
documents simultaneously though
Excel’s “visual basic” code
• Purpose: Saving co-worker
valuable time that would have
otherwise been spent
protecting/unprotecting
spreadsheets
12. Summary
• I have worked on a variety of different projects from
report generating, to mainframe updating, to creating a
marketing piece
• OBIEE knowledge and my work in the Claims System
Administration department will be helpful in my pursuit
of a degree in Management Information Systems
• This whole internship has been invaluable work
experience
• Overall, I’ve had a great time this summer
