Mosela B. Motloung is seeking a position that utilizes her energy, determination, and willingness to contribute to positive client and work relationships. She has a BCom Honours in Industrial Psychology and BA in Behavioral Science. Her work experience includes roles as a call center agent for FNB authorizing transactions, an HR intern at ICI Dulux assisting with recruitment and training, and an invigilator at Sedibeng College proctoring exams. She has skills in Microsoft Office, public speaking, planning and organizing. References are provided.

1. Mosela B. Motloung
27 Ferrum Road, Steelpark, VEREENIGING, 1939
Contact no.: 073 193 8699 ID No.: 900722 5462 08 0
Driver’s License: Code 08 Languages: English, Sesotho, Zulu & Xhosa
CAREER OBJECTIVE
I intend to bring my energy, determination, able and willing attitude which I believe can
assist and contribute to a positive client-supplier relationship as well contribute to a
positive work environment. I am inquisitive as well as investigative in personality which
can lead to an organisational transformation. I am supportive, versatile, visionary &
realistic, thorough and with a motivated focus I believe I am the correct and well-fitting
candidate for consideration.
EDUCATIONAL DETAILS
BCOM Honours Industrial Psychology- (Incomplete)
• University of South Africa
 Subject
 Research Methodology
BA Degree In Behavioural Science - 2014
• North West University Vaal Triangle Campus
Majors:
 Industrial Psychology
 Labour Relations Management
 Psychology
Other courses:
 Management and Society
 Business Management
 Sociology
 Statistics
Grade 12 (Matric) - 2009
• Moshate Secondary School
Subjects:
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Curriculum Vitae of Mosela Bernard Motloung

2.  Sesotho
 English
 Economics
 Accounting
 Business Management
 Mathematical Literacy
 Life Orientation
EMPLOYMENT HISTORY
CALL CENTRE AGENT (AUTHORISATIONS) (01/11/2015 TO-DATE)
FNB CONTACT CENTRE
• Customer care • Dealing with inbound and outbound calls • Liaising with different departments within FNB
• Liaising with different banks; locally and internationally• Administrative duties • Maintaining communication
equipment by reporting problems • Escalating and following up on cases • Authorizing amounts for
merchants/and that of other banks• Verifying Transactions (Code 10) •authorizing credit cards for international
usage • checking of outstanding transactions • cancellation of outstanding transactions • adjusting limits for
online/international transactions
HR INTERN (08.08.2014 To 30.06.2015)
ICI Dulux SA (head office)
• Administration and Filling • Recruitment (Start process to final placement of employee) and on boarding
•Training and Development: Training on company procedures, wellness, new starts, training on e-Learning
and OneWeb •Conducting Inductions for new staff and planning medicals and planning with managers •HR
data management and reporting (through VIP SAGE Payroll) •Compiling documents: Recruitment, Service
provider spreadsheets and administration •Planning and leading graduate recruitment programme of
2014/2015 students •Organize trainings and workshops for employees• Create CV Feedback table •
Performing wellness programmes and liaising with services providers for wellness activities •Liaising with
services providers for recruitment, training, development & learning of staff.• Capturing, evaluating and long
service awards.• Ad-hoc work – exit interviews, planning of HR events• Drafting letters of regret •Drafting
letters for successful candidates.
INVIGILATOR (01.02.2013 To 30.07.2014)
Sedibeng College FET
•assisting students prior to the start of examinations by directing them to their seats and advising them about
possessions permitted in examination venues •closely following and enforcing exam procedures and
regulations •offering advice and guidance to students without allocated seats •checking attendance during
examinations •recording details of late arrivals and early leavers and collecting exams and materials from
early leavers •ensuring that students do not talk once inside examination venues •invigilating during
examinations, dealing with queries raised by students or referring them to an appropriate instructor and
dealing with examination irregularities in accordance with strict procedures •monitoring, documenting,
addressing and reporting incidences of misconduct •escorting students from venues during the examinations
as required (e.g: washrooms), and supervising students while outside examination venues •collecting and
collating examinations and materials at the end of the examination in accordance with strict procedures
•supervising students leaving examination venues, ensuring that students do not remove equipment or exam
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Curriculum Vitae of Mosela Bernard Motloung

3. material from the venue without authorization and ensuring that students leave venues in an orderly and quiet
manner.
INVOLVEMENT AND LEADERSHIP ROLES
Youth Leader
Home Of Reconciliation Ministries, 2008 to date
Event Coordinator
CELISUP Speech Contest and General Knowledge Challenge, 2010 to date
FNB SHE Rep
Dealing with the safety at work
SKILLS & INTERESTS
- MS Package (MS Word, MS Excel, MS PowerPoint)
- Public Speaking
- Presentation
- Planning and Organising
PERSONAL DECLARATION
I am energetic and enthusiastic, honest, trustworthy and possess a sense of integrity.
I enjoy working with people. I am driven and focused as well as determined.
I am a composed and confident person.
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Curriculum Vitae of Mosela Bernard Motloung

4. REFERENCES
1. Mr. Thapedi Mofokeng (Mentor)
Talent and Change Manager (Babcock International Group)
Contact no: 082 395 3467
2. Ms. Shannon Enslin
HR Administrator (ICI Dulux)
Contact no: 081 803 7554
3. Oscar Tyulu
Authorization Team Leader (FNB)
Contact no: 078 301 4666
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Curriculum Vitae of Mosela Bernard Motloung