CV6_Eric Pascua

ERIC S. PASCUA
Abu Dhabi, United Arab Emirates
Mobile No. : +971-552235861 / E-mail Add. : espascua23@gmail.com
WORK EXPERIENCE
Sedana Trading Company L.L.C. (June 2010 – Present)
Mussafah Industrial, Abu Dhabi, UAE
Quality Assurance Officer
o Over-all responsible for managing the QA/QC Department, with functions including but not limited to:
• Managing the Internal Quality Audit Program
- Establishing Annual Audit Plan
- Conducting periodic Internal Quality Audits, which involves the verification of policies, procedures
and processes, performance measurements and personnel competencies, as a minimum, on Sales,
Service, Logistics, Tendering, Purchasing and IT Departments.
- Generating Audit Reports for presentation to concerned auditee management
- Reporting audit observations, findings and recommendations to Senior Management
• Non-Conformances and Corrective Action Requests (CARs)
- Determination of areas for improvements based on non-conformance events observed during
internal quality audits and random process reviews
- Issuance, monitoring and closure of Corrective/Preventive Actions Requests (CPARs)
- Assist departmental heads in performing root cause analysis (5 Whys Methodology)
- Generate verification reports pertaining to issued CARs
- Monitor and measure all issued CPARs and report status to Senior Management
• Management of QMS Documentation
- Structure, create, review and/or re-structure policies, contracts, procedures, processes and forms
necessary for organizational and QMS use, in coordination with department heads/personnel
- Consistently work with IT Department for the control of most QMS documents thru the ERP System.
• Customer Feedback Program
- Appointed Customer Satisfaction Leader by the Senior Management to represent the organization in
terms of acquiring customer perceptions
- Conduct customer complaint investigations with concerned departments/personnel, coordinate
results with complainants, and determine solutions to improve service processes and prevent
recurrence of complaints
- Generate Customer Satisfaction Rating (CSRs) on a periodic basis, and reporting the same to Senior
Management
• Management Review Meeting (MRM) Program
- Administer the management review program which includes gathering of essential information and
records, and preparation of presentation slides
- Assist the Management Representative (MR) in presenting QMS status, achievements and areas
requiring attention and improvement measures
- Prepare and coordinate MRM minutes, with discussed and agreed improvement measures, to all
concerned department heads
- Monitor required actions until its desired completion
• QMS Training Program
- Assist the Senior Management in establishing and maintaining an internal training program for
organization personnel
- Develop training materials and conduct QMS-related awareness courses for the workforce
- Determine and facilitate basic health and safety training courses for the organization
- Conduct induction training for new employees in relation to QMS implementation, as with personnel
having a change in career path

ERIC S. PASCUA
• Preventive Maintenance Contract
- Assist the Senior Management in the establishment, review and finalization of service contracts
- Prepare Work Methods Statements and Risk Assessments, when necessary, through coordination
with client representatives and reviews of existing work processes
- Assist the IT Department in improving the relevant ERP module that will constantly meet the
requirements in terms of registration, monitoring and measurement of service contract performance
• Health and Safety Management System
- Tasked by the Senior Management to lead the establishment of the company’s Occupational Health
& Safety Management System (OHSMS) which includes the establishment of policies, procedures and
processes
- Determination and review of regulatory and statutory laws related to occupational health and safety
- Lead the organization in conducting risk assessments
- Prepare incident reports, in a prompt manner, for known accidents, near-misses and dangerous
occurrences
- Coordinate the company’s health and safety requirements with service providers, and ensure that
the same are adhered to and followed accordingly
- Assist the Senior Management in determining training requirements for the organizational personnel
in relation to health and safety
• Surveillance Audits by Certifying Body (LRQA)
- Interface with the external auditor during surveillance and re-certification audits
Al Taif Technical Services (April 2008 – December 2009)
Zayed Military City, Abu Dhabi, UAE
ISO/Quality Auditor
o Certified Quality Lead Auditor by the Lloyds Register Quality Assurance (LRQA) on July 2008.
o Determine and implement Annual Audit Plan including but not limited to, Audit Schedule, Scope and
Itinerary.
o Carry out Quality Internal Audits on Maintenance Workshops, Supply and Warehouse Operations, Support
Departments and Facilities within the UAE Military - General Maintenance Corps (Vehicle Maintenance
Services), to verify implementation of Quality Management System, and in compliance with the ISO
9001:2008 Standards.
o Document audit findings, prepare and submit audit reports, analysis, recommendations and process
improvements to concerned auditee departments and top management for review and action.
o Initiate Non-Conformance Reports and Corrective Action Requests to rectify all identified deficiencies and
potential non-conformances.
o Assist Functional and Support Departments for compliance with the ISO 9001:2008 Standard requirements,
and in-lined with the company’s Quality Management System.
Balubaid Company Limited (June 2006 – December 2007)
GMC / Chevrolet Automotive Dealership
Al-Sulaimania District, Jeddah, KSA
Service Administrator
o Over-all responsible on all administrative requirements for the National Service Management (After Sales).
o Function includes, but not limited to, preparation of correspondences, coordination of branch logistical
requirements, and recording of all department documentations.
o Administration of Service Management guest’s requirements.
o Administration of Service Personnel Incentive Program.
o Appointed to coordinate technical and non-technical trainings to the Service’ workforce – a designation that
acts as a medium between General Motors (Dubai) and the Balubaid organization.
ISO Internal Auditor / Task Team Member

ERIC S. PASCUA
• Certified Internal Quality Auditor by the Bureau Veritas (BV) on August 2006.
• Conduct periodic Quality Internal Audits on After Sales Departments including but not limited to, Service
Management and Spare Parts Operations & Supply (Main & Branches), based on Audit Plan, Scope and
Itinerary as established by the ISO Project Manager.
• Responsible for the set-up, awareness and implementation of the ISO 9001:2000 Standards for the Service
Management and its workforce, including all Branch Service Workshops.
• Responsible for the readiness of all Service Workshops prior to scheduled Internal Quality and Surveillance
Audits.
Housing / Accommodation Supervisor
• Appointed and tasked to implement Company Rules & Regulations, Policies & Procedures within
housing/accommodation premises.
• Responsible for the evaluation and approval recommendation of all tenant requests, concerns and
suggestions.
• Tasked to continually improve the accommodation system, its facilities, as well as the welfare of all tenants.
Fleet Managers and Consultants Inc. (May 2004 – January 2006)
Makati City, Philippines
Fleet Management Coordinator
• Manage client’s fleet of vehicles (approximately 250 vehicles) in terms of maintenance and/or repair services,
insurance premiums and claims, and vehicle registration procedures.
• Administer new vehicle acquisition and disposal of vehicles for replacement, including coordination with
accredited Financing Corporations and the Land Transportation Office.
• Tasked to evaluate, approve, recommend and monitor all vehicle maintenance and/or service requests.
• Tasked to quality inspect all serviced vehicles based on performed mechanical, electrical, body, painting and
auto detailing services.
Goodyear Hi-Performance Center (April 2001 – October 2003)
Las Pinas City, Philippines
Service Advisor
• Tasked to implement and abide workshop policies and procedures.
• Perform initial vehicle inspection / diagnosis, including vehicle test drive.
• Perform quality control inspection on serviced vehicles based on mechanical, electrical, body, painting and
auto detailing services.
• Administer inspection findings / recommendations and service cost estimate.
• Maximize profitability of service workshop in terms of product sales and services.
Rapidé Auto Service Center (June 2000 – February 2001)
Makati City, Philippines (formerly MIDAS)
Store Manager
• Promote optimum development and utilization of the company’s human resource, facilities and equipments,
through superior, team and subordinate effectiveness.
• Establish personalized relationship with all customers.
• Perform “Show and Tell” procedure (technical education) to all customers.

ERIC S. PASCUA
• Achieve store objectives and implement company policies and procedures to the workforce.
Bechtel Overseas Corporation (Mar. 1997 – Mar. 1998 / Oct. 1998 – Apr. 1999)
Makati City, Philippines
Contract Analyst
• Responsible for monitoring Contractor’s scope of work, correspondence, coordinating back-charges,
ensuring that Contractors comply with the Contract Terms during execution of work.
Permitting Specialist
• Responsible for permits acquisition prior to implementation of project construction.
• Function includes coordination with concern government offices and its officials, building administrators and
lot owners.
TRAININGS / SEMINARS ACCOMPLISHED:
o Advanced First Aid
January 2015, Tatweer Consulting and Training
o ISO 9001:2015 (DIS) QMS Workshop
October 2014, LRQA
Park Rotana Hotel, Abu Dhabi, United Arab Emirates
o EMS Awareness Training
March 2012, Tatweer Safety Consultancy
o OHSAS 18001:2007 Awareness Course
March 2012, Tatweer Safety Consultancy
o Environmental, Health and Safety (EHS) Training Courses
- Compressed Gas Cylinder - Welding Safety
- Fire Prevention - Using Fire Extinguisher
- Electrical Safety - Lock Out / Tag Out
- Electrical Safety in Hazmat Env. - Forklift Safety
- Crane Safety - Fall Protection
- Ladder Safety - Personal Protective Equipment
- Respiratory Protection - Heat Stress
- Right to Know - ANSI Material Safety Data Sheet
- Understanding HAZWOPER - Hazmat Labeling
- Handling Hazardous Materials - Emergency Response Plan
November – December 2009, Environmental, Health & Safety Department
Al Taif Technical Services, Abu Dhabi, UAE
o Quality Control Tools : Statistics
September 2008, Quality Management Department
o Quality Control Tools : Root Cause Analysis
August - September 2008, Quality Management Department
o Quality Control Tools : Plan, Do, Check and Act (PDCA)
July - August 2008, Quality Management Department
o Quality Auditors Skills (QAS)
July - August 2008, Quality Management Department

ERIC S. PASCUA
o ISO 9000:2000 Series - Auditor/Lead Auditor Course
Conducted by LRQA (Lloyds Register Quality Assurance)
July 2008, Al Taif Technical Services, Zayed Military City, UAE
o Learning Management System Training Course
Conducted by General Motors – UAE
June 2007, Balubaid Company Ltd., Jeddah, KSA
o GM Difference Customer Enthusiasm Seminar
Conducted by General Motors - UAE
April 2007, Sheraton Hotel, Jeddah, KSA
o ISO 9001:2000 Internal Auditor Training Course
Conducted by BVC (Bureau Veritas Company)
August 2006, Balubaid Company Ltd., Jeddah, KSA
o Store Management Training
Conducted by M.I.D.A.S. (currently Rapide Auto Service Center)
June 2000, MIDAS Service Center, Makati City, Philippines
o Advanced Contract Management Training
Conducted by Bechtel Overseas Corporation
October 1997, Bechtel Philippines, Makati City, Philippines
o Contract/Sub-Contract Management Training
Conducted by Bechtel Overseas Corporation
May 1997, Bechtel Philippines, Makati City, Philippines
EDUCATION
o Bachelor of Computer Science Tertiary Education (1990-1994)
Technological University of the Philippines (Undergraduate)
o Colegio de Sta. Catalina de Sena Secondary Education (1986-1990)
o Soldiers’ Hills Elementary School Primary Education (1980-1986)
PERSONAL PROFILE
Birthdate June 23, 1973
Marital Status Married
Nationality Filipino
Religion Christian – Catholic
CHARACTER REFERENCES:
Liberty A. Gallardo Asst. Tendering Team Leader +971-566659808
Sedana Trading Co. LLC
Melchor G. Sebastian EHS Auditor +971-558838640
Al Taif Technical Services PJSC

CV6_Eric Pascua

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