Ryan McGraw is seeking a new position and has provided his CV. He has over 10 years of experience in customer service roles in industries such as banking, telemarketing, hospitality, and summer camps. He is currently working as a customer service advisor at Santander bank. His career highlights strong interpersonal and leadership skills developed through roles such as head waiter and camp counselor. He has a bachelor's degree in animal biology and various hospitality qualifications.

1. CV of Ryan McGraw
Email address: ryanmcgraw1967@yahoo.co.uk
Home phone number: 0141 561 3778
Mobile phone number: 07939292933
Personal Statement
My aimisto be part of a successful businessandfeel asense of importance inwhatIlearnand
complete in the workplace.Atthismomentintime I amworkingat Santanderasa customerservice
advisoronthe phonesof the call centre,where Ifeel Ihave settledverywell,completingprobation
recentlyandgaininguseful knowledge of the financialside of life andworkinginamore professional
businesssetting.The lasttwoyearsI have spenteachsummerfromJune till Septemberworkingata
summercamp forchildreninthe U.S. andlovedeverymomentof that,learningnew thingsabout
myself,developingnewskillsandbuildingonskillsIalreadyhad. Before the firstyearof goingto
camp I was workingasHeadWaiter inInglistonEquestrianCentre restaurant/hotel,ajobI tookon
part time to aidme as I completedmyAnimal Biologydegree atGlasgow University thencarriedon
full time afterthisfora furtheryear.In betweenthe summersof 2014 and 2015 I workedfor
Teleperformance,ahuge telemarketingcompany,where Iinitiallydealtwithcustomerqueriesand
ordersfor The Entertainer,goingontowork for the B&Q departmentbefore beingpromotedtothe
compliance teamforB&Q. I have developedanumberof customercare skillsduringmytime inthe
hospitalityindustryandtelemarketingsector,and mytime atcamp showsthe responsibilitiesIcan
be leftwithandstructure to allowforsafetyof the kids throughouttheirtime atcamp. Thistime
away inthe US allowedme toworkwithinternationalsandalsotravel towardsthe end,earning
invaluable responsibilityandexperiences,whichonlyconvincedme togo backfor a secondyear and
buildon.I am highlyself motivated,workinghardtomeetmy targets as showninmy qualifications
for HighSchool,UniversityandevencoursessetupbyInglistonformyself.Ialsoworkextremelywell
ina team,cooperatingwell withall typesof people andhave greatleadershipqualities,hence whyI
was promotedtoheadwaiterinthe business,how Ibondedsowell with colleaguesatcampas such
to stay intouch withmost and alsowithpromotionsinTeleperformance.Flexibilityisalsovery
importanttoofor a businessandIhave regularlyassistedmyemployeratshortnotice bymanning
additional shiftsorworkingindifferentareasif requiredandduringmytime awayI wasaskedby
headstaff to covernightshiftswhenthe kidswerecampingoutside.
Santander
301 St VincentStreet,
Glasgow
G2 5NT
Full-timeNovember2015-Current
Position:CustomerService Advisor
Duties:

2.  Answeringcallsprofessionallyandconfidentlyascustomer’sare trustingyouwiththeir
accounts and that you have the knowledgetodeal withtheirrequests
 Showingenthusiasmtoprogressinthe jobthroughpassingonevidence tomymanagerof
timesIgo out of myway forthe customer/follow upissues
 Developingquicklytoa degree where mymanagerevenallowedfornew joinerstolistenin
to my callsafter1 monthonthe phones
 Flexible andpunctual formyshiftsandtakingovertime whenavailable
CampAmerica – Green ChimneysSummerCamp
33 Clearpool Road,
Carmel,
NewYork
10512
Full-timeJune 2014-August2014, June 2015-August 2015
Position:General Counsellor
Duties:
 Safetywasof paramountimportance andensuringthe childrenwere neveratriskwasa
large part of myjob
 Showingahighlevel enthusiasmtoenhance the children’sexperience atcamp,ie get
involvedinall of the activities
 Be responsible anddiscipline the childrenif problemsinthe groupof fifteenthatmyself and
my co-counsellorwere incharge of
 Be flexibleinaidingthe headstaff members,be willingtogoon tripswith kidsandeven
change groupsto helpoutin othergroups.For example,Iwasincharge of a group of 11-12
yearoldsfor 6 weeksthenthe next3weekseverycounsellorwaschangedtonew groups
whichallowedme tomanage a groupof 7-8 yearoldsto helpexpandourexperience and
knowledge
 More responsibilitiesinsecondyear - helpingtotrainthe new staff,show evenmore
enthusiasmtogetthe newstaff to engage insingingandactivities
Teleperformance
Torrence House,
Erskine Harbour,
Renfrewshire
PA8 6PA
Full-timeOctober2014-May 2015
Position:Customerservice agentpromotedtoCompliance agent
Duties:
 Answercustomercallsefficientlyandeffectively
 Possessgreatknowledge of the companyandsolutionstoissues
 Communicate withlinemanagerover situationswithcustomers

3.  Transfercallsto otherdepartmentsif needbe
 Recordall callsand read notesfrompast callswithotheragents
 Communicate withvendorsanddespatchcompaniesoverproducts
 Ensure spreadsheetsare completedcorrectly forimportantbusinessuse
FillingStationRestaurant(Coastto Coast)
BraeheadShoppingCentre,
IntuBraehead,
KingsInc.
Glasgow
G51 4BN
Part-time November2014-June 2015
Position:Waiter
Duties:
 Host customers,introduce the menu
 Ensure swiftservice and perfectatmosphere forcustomer
 Communicate withkitchenif allergiesorneedfoodamended
 Take on board healthyandsafetyregulationsfromcoursestaken
 Take care of small complainttoensure theydonotget tomanagerial stage
InglistonCountryClub
InglistonEstate,
Bishopton,
Renfrewshire,
PA7 5PA
Part-time thenfull-time April 2011- June 2014
Position:HeadWaiter
Duties:
 Setupandclose restaurantfor service
 Processorders
 Take charge whenaskedtomanage restaurant
 Communicate withkitchen
 Delegate tasks
 Work across the floor,ie Maitre’d,supervisor,barman,waiter,foodrunner

4.  Ensure smoothservice atprivate functions
KFC
Braehead,
KingsRoad,
Glasgow
G51 4BN
Part-time November2008-April 2011
Position:Teammember,Frontof house
Duties:
 Serve customersquicklyandefficiently
 Communicate effectivelywithcustomerandotherstaff members,especiallykichen
 Counttill floats,acton variations
 Cleandownstore
Erskine Hospital
Bishopton,
PA7 5PA
Summerextrajob:Part-time May2011-August 2012
Position: Bankhousekeeper
Duties:
 Cleanthe roomsof patients/veteransrespectingtheirvaluables
 Cleanthe corridorsand kitchen
 Serve breakfast,lunchanddinner,ensuringeachpatient/veteranreceivescorrectfood
 Reportall dutiescarriedoutincleaningtimetable
The Sunnewspaper
GlasgowRoad West
Work experience:June 2008 1 week
Duties:

5.  See howstoriesare followedandcompleted
 Learn to communicate andcreate trustworthycontacts
 Write reports
 Siftthroughinformation andarticles
 Interviewpeople
Education
UniversityofGlasgow2009-2012
 Awarded Bachelor of Science (B.Sc.) in Animal Biology on 26/06/2012
Park MainsHigh School 2003-2009
 Grade A Higher Physics – 05/08/2008
 Grade B Higher Mathematics – 05/08/2008
 Grade B Higher Accounting and Finance – 05/08/2008
 Grade B Higher Graphic Communication – 05/08/2008
 Grade B Higher Business Management – 05/08/2009
 Grade C Higher English – 05/08/2009
 Standard Grade 1 Art – 05/08/2007
 Standard Grade 2 Modern Studies – 05/08/2007
 Standard Grade 2 French – 05/08/2007
Work relatedQualifications
 NVQ Level 3 Hospitality, Supervision and Leadership
 Modern Apprenticeship in Food & Beverage Service (SCQF 5)
 Elementary Food Hygiene training course
 Personal License Holder at SCQF Level 6 (Serving Alcohol)
 SVQ2 in Hospitality and Catering (SCQF 5)
 First Aid Certificate 2013
Hobbies and Interests
I have a numberof hobbiesandinterestsincludingfootballwhichIparticipate inandorganise.
Keepingfitisapriorityforme and I usuallyplayfive-a-sidesaround2/3timesperweekif possible
and attendthe gymaround the same.I have kepta varietyof exoticpetsincludingmarine fish,
tropical frogs,turtlesandevenaYemenChameleonwhichIfoundfascinatingbuthadto give updue
to my time awayinUSA. A sense of satisfactioncomesthroughnurturingandbeingheldresponsible
for the life of ananimal and can furthermyknowledge throughkeepingthem, whichIenjoyedas
much as to studyanimal behaviourandgeneticsinuniversity.Iamalwayskeentoenhance my

6. wisdomof the worldbe it readingarticles,booksorwatchingdocumentariesonvarioussubjectsand
eventsinrelationtonatural historyandscience,andthisaidedme inmytravelsaftercamp
throughoutthe Stateswhere Imanagedto visitmany statesandsee sitessuchas Alcatraz,Kennedy
Space Centre and the Grand Canyon. I alsospare time for friendsandfamilytoattendthe cinemaor
simplysocialise.
References
Reference 1
Mr John McGradey
Compliancemanagerat TeleperformanceB&Q
Teleperformance
Torrence House,
Erskine Harbour,
Renfrewshire
PA8 6PA
Phonenumber:0845 272 6666
Email: careers.tpuk@teleperformance.com
Reference 2
Mrs Linda Davidson
Family friend
43 Holms Crescent,
Bargarran,
Erskine,
PA8 6DJ
Phonenumber:07939339675
Email: linda.davidson4@ntlworld.com
I also have a reference from the summer camp which I worked in readily available in
writing.