1. CURRICULUM VITAE
OF
ASHLEY SIPHUMZE NGENO
PERSONAL DETAILS
Surname : Ngeno
Firstname : Ashley Siphumze
Date of birth : 1992-11-16
ID Number : 9211166135081
Gender : Male
Marital status : Single
Nationality : SouthAfrican
Home language : IsiXhosa
Otherlanguage : English,isiZuluandSesotho
Residential address : 3079 Tshepo Street
Extension 5kanana
Rabie Ridge
Midrand
1685
Contact number : 0798098487/0710501543
EDUCATIONAL QUALIFICATION
Last school attended : Ribane Lake High School
Standard passed : Grade 12 (matriculated)
Subject passed : IsiZulu,English,Geography Tourism,
Life Sciences and Mathematical Literacy
Year : 2011
POST-SCHOOL QUALIFICATION
Name of institution : Crystal Careers College
Course : CallCentre
Modules passed
 Inbound call Centre
 Outbound call Centre
 Helpdesk
 Customer service

2.  Effective communications
 Tele sales
REFERENCE
Telephone number : 011 026 1302
Contact person : Mandisa Ndamane
Positions : Tutor
Name of institution : premos main campus
Course : Computer literacy
Modules passed : Microsoft word
: Office essentials
: Typing
WORKING EXPERIENCE
Company name : Hello Group
Position : Administrative Assistant
Duties : Inbound and Outbound calling
: Provide assistance to customer services personnel
Organize and schedule customer orders to an appropriate
department
Assist customers in locating the required merchandise.
Ensure dispatching and shipping of products is met with
customer deadlines
Resolve conflicting and complex issues relating to
customersInteractwithcustomerstoknow theirrequirements
and need services
Implement company policies and procedures in providing
good customer services
Customer service, outlook, Microsoft office, Microsoft excel,
Microsoft word, sap200business partner, outlook express , IT
support services ,sales and Data capturing
Period : 23 July 2013 until 04 Jan 2016
Contact Person : Keagan Govender
Position : manager
Contact number : 012 043 09643

3. Contact Person : Andrea Botha
Position : HR manager
Contact number :012 643 0281
Company name : PmdMSTelecom service provider
Position :IT junior installer
Duties installing fsp, battery swapping, networking alarm controller
Dailyschedulereport, mailing update, making sure that the BTS
And the rectifier is working properly and making sure that the
Networking tower site is doing its work properly.
Period : 04 June 2015 to 15 july
Contact person : Patricia
Position : HR manager
Contact number :
Company name : Pinnacle Africa (Infrasol)
Position : Call desk agent
Duties : Inbound and outbound calling call logging
Spreadsheet Update, mailing update,
Sharp technical support, meter
Readings
Provide assistance to customer services personnel
Period : August 2013 to November
Contact person : Feroz khan
Position : Manager
Contact number : 011 265 3150
Company name : Workforce
Site : Shoprite dc
Position : Clerk/INVENTORY CONTROL
Companyname : Pinnacle Africa
Position : IT Technician(Assembler)
Duties AssemblesPC,Notebook,Single,CCTV,Blackbox pilot,
: Flypos,Troubleshooting
Period : May 2013 till September2014
Contact person : KobusWalters
Position : Manager
Contact number : 011 265 3150
Contact person : NellyMphiwe
Position : supervisor
Contact number :073 298 7131

4. Duties : Dispatch, controller, picker,
Promoter and filling system
Duration : 12 October till April 2013
Contact person :Borsch off
Telephone : 012 621 1065
Positions : Manager