Mathapelo Rapholo is a South African female with experience in community development, customer service, and administration. She completed secondary school in 2006 and is currently studying for a Diploma in Accounting Science at the University of South Africa. She has volunteered with City Year SA in community development programs and obtained computer and customer service skills training. Her work experience includes positions in customer service and administration at Liberty Life, LoveLife Trust, and MultiChoice.

1. CURRICULUM VITAE OF MATHAPELO RAPHOLO
PERSONAL DETAILS
Surname : Rapholo
Name : Mathapelo
Gender : Female
Identity number : 8811180967087
Nationality : South African
Home language : Zulu
Other language : English, Sesotho and Tsonga
Residential Address : 1555 Block 09
: Doornkop, Dobsonville
: 1865
E-mail address : mathapelo1811@gmail.com
Mobile phone : 073 928 2975
Religion : Christian
Health : Good
Criminal Offence : None
EDUCATIONAL HISTORY
Secondary school
Name of school : DR B.W Vilakazi
Leaving certificate : Department of Education
: Senior Certificate (Matric)
Year : 2006
Subjects : IsiZulu
: English
: Mathematics
: Accounting
: Economics
: Business Economics
: Mercantile Law
Tertiary Education
Name of institution : University of South Africa
Course enrolled for : Diploma in Accounting Science
Subject done : currently studying (2nd
year)
Name of institution : Konani Training Institute
Course enrolled for : Basic Computer Skills
Subject passed : Introduction to Personal
Computer, Microsoft

2. Word, Microsoft Excel,
Microsoft Access,
Microsoft Outlook,
and Microsoft Powerpoint
Year : 2008
Name of training institution : Wits Commercial Enterprise
(Pty) Ltd
Course enrolled for : Community Development
Practice Skills
Programme
Course durations : 18 April- 12 September
Year : 2008
VOLUNTARY EXPERIENCE
CITY YEAR SA : Volunteer
Position : Service Leader in Goud Park
Primary School
Duty : Community development, after
School Programme (ASP),
Direct Service,
Hour tracker and activity based
Assessment
Skills obtained : Leadership skills, team
orientation and
facilitation skills
Duration : 19 February- 27 November 2008
Special interest : Reading, socializing and sport
WORK EXPERIENCE
Name of company : Liberty Life
Position : Learner Disbursement
(Service agent)
Duty : Processing, calling for required
Documentation, calling client.
Skills obtained : Using of different system such as
Ilanga, Workflow, Blueprint,
Compass and applying for Tax
Directive for client
Duration : January-December 2010
Reason for leaving : Contract expired
Name of company : LoveLife Trust
Position : Call Centre GroundBreaker

3. Duration : January 2012-until present
Name of company : MultiChoice
Position : Call Centre Inbound Agent
Duration : 25 March 2013- present
Reference
Name of company : Liberty Life
Contact person : Kammy Govender
Position : Team Leader
Contact number : 011 408 4002
Name of company : LoveLife Trust
Contact person : Nontlantla Mkhwanazi
Position : Call Centre Trainer
Contact numbers : 073 218 5515
Name of company : MultiChoice
Contact person : Abdul Ismail
Position : Team Leader
Contact numbers : 0726847957