This document provides a summary of Nick Ravignat's work experience and qualifications. It outlines over 10 years of experience in customer service, sales, and management roles, with a demonstrated ability to adapt to new situations, manage multiple responsibilities, and meet targets. Nick has strong communication and leadership skills and is trilingual in English, French, and Dutch. He has a bachelor's degree in social communication and journalism and has worked in roles involving customer service, marketing, sales, and journalism.

1. Nick Ravignat
Emerald Court - Flat 2 -
35 Triq Roger Debattista
Il-Hamrun - Malta
In a few words
* Flexible, can adapt to any situation
and work in a stressful environment
* Able to manage multiple responsibilities
* Friendly & outgoing personality
* Strong communication skills, personable
* Quick learner, target driven, creative
* High standards in customer service
* Leadership skills, desicion maker
* Punctual, attention to details, accurate
* Trilingual : English, French, Dutch
Over 10 years of experience in customer service &
sales. A team player able to perform with minimal
direction and under pressure. Customer and target
orientated, solution finder, a communication expert,
personable and reliable. Natural sense of urgency
and priorities. Demonstrated capabilities in reaching
targets in short deadlines, trilingual French-English-
Dutch. Eager to learn and to share experiences.
Background
Berlitz School of Languages (Sept 2009 – March 2011) Brussels, Belgium
The largest language school worldwide
Floor Supervisor : Front desk, customer and phone enquiries (Inbound). In charge of the daily
schedules (o.a. 350 lessons a day), then primary contact person for the school’s largest client
(organisation of lessons, follow-up, billings), acted as a liaison between teachers, customers and
management.
nravignat@gmail.com
+356 7766 9303
Assistant Manager : In charge of the take away section, placed supplies orders. Acted also as a
Centrelink agent - liaison between customers (Aboriginal communities living in remote areas) and
the Australian government for employment, social security and legal matters (outbound calls).
Redgum Store (May 2011 - Dec 2011) Alice Springs, Australia
Outback general store and Centrelink point - Social security and employment.
Sales & Service Representative : In- and outbound calls for a major electricity and gas retailer.
Problem solver to customer’s queries. Also sales representative over the phone and in the field in the
second toughest power supply market in the world (the Australian state of Victoria).
The Smart Group (January 2012 - Oct 2012 ) Melbourne, Australia
Direct Marketing Company active throughout Australia and the U.S.
Aspire Global (December 2012 - currently) Sliema, Malta
Igaming - formerly known as Neogames.
SeniorVIP Account Manager : VIP sales, marketing & customer service via live chat, phone & email.
Reached - and exceeded personal and team targets to become one of the leaders and a person of
reference on the floor. In charge of schedules and task distribution, training of new employees.Team
Leader responsibilities while actual TL off / on holiday.

2. Education
Skills
Aside activities
Languages
English
French
Dutch
Spanish
Italian
* Bachelor Degree in social communication – Concentration in journalism and PR – graduated
2002 from ISFSC – Institut Superieur de Formation Sociale et de Communication, Brussels, Belgium.
* One year at the St Louis Faculty of Law - Brussels.
* High school – Specialisation in Latin languages and history – graduated 1997 from Jean XXIII, Brussels.
Proficiency (Oral & written)
Fluent
Fluent – mother tongue
Good knowledge
Basics
Basics
Years Experience
20+
30+
20+
2
Learning
Last Used
Currently
Currently
Currently
2005
Learning
Software
Ms Office
Quark X Press, Hermes,
Photoshop
Samplitude, Audacity
Proficiency
Advanced
Intermediate
Advanced
Years Experience
20+
10
8
Last Used
Currently
Currently
2010
Music player Guitar, voice, piano. I occasionally perform publicly.
Travels Discovering new places, faces and tastes : a lovely way to be
more understanding and appreciative of the world.
Sports Mostly football, tennis & swimming + occasionally any
possible other.
Cooking All kinds of cuisine & experimenting: a family passion.
References : Smart Group - Simon McKenna +61 404 810 358 / Berlitz School of Languages - Anne Schroder +32 486
666 757 / Redgum Store - Sebastian Krasemann +61 8 8956 9097 / Jourmalist - Philippe Sadre +32 476 358 789
Freelance journalist (Sept 2001 - June 2006) Brussels, Belgium
Daily, weekly & monthly publications ; radio & TV
Multimedia Journalist : Local and national, social and political matters, sports, culture (TV, radio &
newspapers). Interviews, field coverage, picture editing, articles, page layout, live reports, sound mix-
ing, voice for commercials. Over 300 articles and photos published in Belgian & French publications,
weekly live sport coverage.
Night & Day (March 2006 – May 2009) Namur, Belgium
Convenience shop chain located all around the french part of Belgium
Store Manager : Staff training, cashup, promotionnal campaigns, orders. Also part of the marketing
team negociating commercial parterships and sponsorships all around the country.