1. OBJECTIVE
Be part of a Company with belonging and purpose to develop my skills and
achieve my professional and personal goals.
EDUCATION
Elementary School “Heroes de la Patria” Puerto Vallarta
1989-1990  Certificated
 Average: 90%
Middle School “Esc. Tec. Num. 3” Puerto Vallarta
1990-1993  Certificated
 Average: 96 Excelence Academic Award
High School “Ignacio Jacobo Magaña UDG” Puerto Vallarta
1993-1996  Certificated
 Average: 98 Excelence Academic Award
University “UDG University of Guadalajara” Puerto Vallarta
1996-2000  Title “Licenciado en Hoteleria y Turismo”
 Average: 100 Graduated with Honors and Excelence Academic Reconigtion.
EXPERIENCE
FOH Manager
Grand Mayan Hotel Puerto Vallarta (Opening)
May 1996-Jul 2006
 The Grand Mayan Puerto and Nuevo Vallarta FOH Opening Team.
 In charge to keep the standarts of all FOH depatments suchs as Bell boys, Front Officce Clerks,
Concierge,
PBX and Reservations in Grand Mayan Nuevo Vallarta and Puerto Vallarta.
 MOD´s on weekends and during the week as a Guest Service Manager.
 Responsible of the Guest´s Satisfaction Surveys achieving 98% guaranteed
 Responsible to elaborate the Traing Program for all FOH departments.
 Elaborated and accomplish the FOH budget.
 Participated in all Company Certifications such as a Green Globe, Great Place to Woork ,
Crystal and AAA.
 Achived 98% of Employee Satisfaction.
 0% of waivers.
 Transfer in 2007 to Cabo San Lucas to be part of the Grand Mayan Opening Team.
HKP Director Assistant
Las Ventanas Al Paraiso Cabo San Lucas
Aug 2006-Apr 2008
 In charge to keep the standarts of all HKP depatments suchs as Laundry, AM/PM HKP Service,
Public Areas, Valet, Uniforms, etc.
 In charge of the Lost and Found.
 Responsible to elaborate the Schedules, Attendance List and the Vacations Calendar
 Responsible to elaborate the Traing Program for all HKP departments.
 Accomplish the HKP budget.
 In charge to coordinated and elaborated the monthly inventories.(Linens, guests amenities and
cleaning supplies)
 Achived 95% of Employee Satisfaction.
 Participated in all Company Certifications such as a Great Place to Woork and AAA.
 Tips Deals and management of some Mexican Unions situations.
MARLEMCOVARRUBIASSALVATIERRA
DatililloLote35Fracc.HojazenCaboSanLucasMexico52(624)1230309marlove-147@outlook.com

2. FOH Manager
Grand Mayan Hotel Cabo San Lucas (Opening)
Apr 2008-Oct 2009
 The Grand Mayan Los Cabos FOH Opening Lider.
 In charge to keep the standarts of all FOH depatments suchs as Bell boys, Front Officce Clerks,
Concierge,
PBX and Reservations in Grand Mayan Los Cabos.
 MOD´s on weekends and during the week as a Guest Service Manager.
 Responsible of the Guest´s Satisfaction Surveys achieving 98% guaranteed
 Responsible to elaborate the Traing Program for all FOH departments.
 Elaborated and accomplish the FOH budget.
 Participated in all Company Certifications such as a Green Globe, Great Place to Woork ,
Crystal and AAA.
 Achived 98% of Employee Satisfaction.
 0% of waivers.
FOH Manager Assistant
Capella Pedregal Cabo San Lucas (Opening)
Oct 2009-Feb 2012
 Capella Pedregal FOH Opening Team.
 Responsible of defining, implementing and keep the standarts of all FOH depatments suchs as
Bell boys, Guest Service Agents, PBX Agents and Personal Assitants.
 Coordinated and assure the good operation of all FOH deparments daily.
 Responsible to elaborate and accomplish the Traing Program for all FOH departments and PEP.
 Responsible to send he Guest´s Satisfaction Surveys (UNIFOCUS)
 Help to create and acomplish the FOH budget.
 Tiger Team Member.
 Participated in the MOD Schedule.
 Responsible to elaborate the Schedules, Attendance List and the Vacations Calendar.
 Achived 98% of Employee Satisfaction.
 0% of waivers
 Participated in all Company Certifications such as a Great Place to Work and AAA.
 Invited to Capella Telluride as a FOH task force.
HKP Director Assistant
Capella Pedregal Cabo San Lucas
Feb 2012-Jul 2013
 In charge to keep the standarts of all HKP depatments suchs as Laundry, AM/PM HKP Service,
Public Areas, Uniforms, Majordomos, etc.
 Coordinated and assure the good operation of all HKP deparments daily.
 In charge of Lost and Found.
 Responsible to elaborate the Schedulles, Attendance List and the Vacations Calendar
 Responsible to elaborate the Traing Program for all HKP departments or PEP.
 Participated and accomplish the HKP budget.
 In charge to coordinate and elaborated the monthly inventories.
 In charge to elaborate the weekly requisition for daily supplies.
 Committed to achieve a 95% of Employee Satisfaction.
 Part of the MOD Program.
 Participated in The Company Certifications such as a Great Place to Woork and AAA achieving
The 5 Diamonts Awar last year.
 Management of Tips Deals.
 Invited to Capella Washington DC Pre Oppening as a HKP Trainer.

3. HKP Manager
Capella Washington DC (opening)
Jul 2013 – Jun 2014
 Capella Washington DC HKP Opening Team.
 In charge to create and keep the standarts of all HKP depatments suchs as Laundry, AM/PM HKP
Service,Public Areas, Uniforms, etc.
 Coordinated and assure the good operation of all HKP deparments daily.
 Responsible to elaborate the Schedulles, Attendance List and the Vacations Calendar
 Responsible to elaborate the Traing Program for all HKP departments or PEP.
 Responsible to accomplish the HKP budget.
 In charge to coordinate and elaborated the monthly inventories.
 In charge to elaborate the weekly requisition for daily supplies.
 Committed to achieve a 95% of Employee Satisfaction.
 Part of the MOD Program.
 In charge of Lost and Found.
 Participated in The Company Certifications such as a Great Place to Woork and AAA.
 Management of multicultural employees such as: Philipines, Ethiopian, Asian and Latin people.
HKP Manager
Maravilla Los Cabos (Opening)
Jul 2014 – Jun 2016
 Maravilla Los Cabos Opening Team.
 In charge to create and keep the standarts of all HKP depatments suchs as Laundry, AM/PM HKP
Service,Public Areas, Uniforms, etc.
 Responsible to guarantee the cleanliness in the hole Property: Houses, Villas, Beach Club, Offices,,,
Public Areas and lots.
 Assure all Houses and Villas as well as The Beach Club is Show Ready.
 Participated in all new developments concerning deep cleaning, decoration and furniture
installation.
 Guarantee a proper maintenance for all interior and exteriors in each Area, or Owner House.
 Coordinated and assure the good operation of all HKP deparments daily.
 Responsible to elaborate the Schedulles, Attendance List and the Vacations Calendar
 Responsible to elaborate the Traing Program for all HKP departments.
 Responsible to accomplish the HKP budget.
 In charge to coordinate and elaborated the monthly inventories.
 In charge to elaborate the monthly requisition for daily supplies.
 Committed to achieve a 95% of Employee Satisfaction.
 Part of the MOD Program.
 In charge of Lost and Found.
LANGUAGES
 Spanish
 English
 French (50%)