Manoj Kumar is a young and enthusiastic Customer Service professional with over 1 year of experience handling customer complaints through excellent communication and interpersonal skills. He has a Bachelor's degree in Commerce and additional training in aviation, computer skills, and health and safety. Manoj is looking for a new challenge to contribute his expertise in customer service, complaint handling, and basic computer skills to help achieve organizational goals.

1. MANOJ KUMAR
Mobile: +97470521826
Email ID: m.choudhary22@yahoo.com
Skype ID: manoj_c86
CAREER OVERVIEW
A young and enthusiastic Customer Service professional with a track record of 1
years’ experience in a MNC in Qatar. Expert in handling customer complaints with
an exceptional coordination/communication and inter personal skills. I have a
strong work ethic with the ability to cope in a team. I am looking for a new
challenge in my professional career and an opportunity to join a team of
dedicated professionals whereby, I can contribute my share of
expertise/experience in achieving the overall objective of the organisation.
KEY STRENGTHS
• Complaint handling
• Customer Service face to face and phone based.
• Basic computer skills including Excel, Word & PowerPoint.
• Reporting Skills
• Procurement
CAREER HISTORY
NOV 2014 – Till Date.
Team Leader (Qatar Aviation Services)
Dulsco Qatar wll – Doha, Qatar.
(More than 75 Yrs. old UAE based corporate with core business related to Logistic
Management and Manpower Services operating in the region including Qatar.)
KEY RESPONSIBILITIES
• Responsible to arrange staff according to Qatar Aviation roster.
• Responsible to arrange briefing before staff start work to motivate and
inspire team member.
• Responsible to make sure punch IN/OUT are done on time and with
accuracy.
• Responsible to coordinate with Ramp, Baggage and Cabin supervisor and
manager.
• Responsible to solve site related complains and queries solve on the spot.

2. • Provide the team with a vision of the project objectives.
(Celebi Cargo Terminal Management Pvt, Ltd Delhi International Airport)
05th MARCH 2012- 7th NOV 15 Cargo Executive
KEY RESPONSIBILITIES
• Responsible to look after Import Operation, and providing solution to the
customer problems & satisfying them with good service.
• Responsible to measure customer service levels and take corrective action for
all non-conformances.
• Responsible to co-ordinate with customs and ICMS in case of change in
procedure and implementation for smooth and speedy handling of shift
operations.
• Responsible to ensure full implementation of defined and laid down Safety
Systems and safe practices of work continually upgrading safety awareness
and practices within the teams.
• Responsible to sending Daily Report of Tonnage Received and Delivered.
• Responsible to coordinate with importers and agents for sorting out their
problems & grievances.
EDUCATION & TRAINING
2009 – 2011 : Sikkim Manipal University - India,
Bachelor of Commerce (Honours) – 1st Class.
2010 – 2011 : Aviation Course (Airport Management, Hospitality and
(Ticketing) Chandigarh , India
2007 – 2008 : Society for Information Technology Development-
Chandigarh, India-Computer Teacher Training Course.
2003 – 2004 : Haryana Board of School Education-Haryana.
Higher Secondary School Leaving Certificate –3rd Class
2000 -2001 : Haryana Board of School Education- Haryana.
High School Leaving Certificate – 2nd Class.
2013 : Basic Aviation Security Awareness, Bureau of civil Aviation
Security training – Celebi Cargo Management, Delhi Airport.
2015 : IOSH health and safety training – Institution of Occupational
Safety and Health – Dulsco Qatar Wll – Doha, Qatar.
PERSONAL DETAILS
• Date of Birth : 22 Aug 1986
• Marital Status : Married
• Nationality : Indian
• Gender : Male
• Languages Known : English, Hindi and Punjabi.
• Passport no : H-1430656 (14/11/2008 to 13/11/2018)

3. INTEREST AND HOBBIES:
 Listening to music
 Playing Cricket
 Traviling
I hereby affirm that the information furnished in this form is true and correct.
(MANOJ KUMAR)