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Shailendra Madidi
F1/4, Mahindra Nagar, Malad (E), Mumbai 400 097
(M) 9004604462 (R) 022-40039883 * shailendra.madidi@gmail.com
Summary of Professional Experience:
Over Sixteen years of experience in the Financial Services Industry gaining valuable
experience in areas of Home Loan Credit Underwriting, Credit Analysis, Fraud
Control, Back-End Customer Support and Sales.
Professional Experience :
ICICI Bank (Jan 2010 – Till Date)
Credit OPS Manager - Mortgage – (May 2013 – Till date)
• Handling 9 loan hubs in Mumbai with a team size of 21 for Credit OPS
Dept.
• Checking if the deviation taken by the Branch Credit Manager is correct
and from appropriate authority and highlight the same.
• Ensuring the timely collection of the Over the Counter and Post
Disbursement document from customer and dispatch to storage with
regular follow-up’s with the various teams.
• Handling customer escalations pertaining to document queries whose
loans are active / closed.
• Ensuring the document that is retrieved is timely collected and sent
back to storage.
• Providing regular and various MIS to senior management.
Branch Credit Manager – Mortgage – (Jan 2010 to Apr 2013)
• Handling the Home loan and Mortgage cases.
• Ensure log-in time slot is maintained to ensure speedy completion of
verification process.
• Ensure satisfactory results of self on policy and process related audits.
• Support credit process efforts in order to deliver on TAT.
• Ensure proper review and approve credit limits of customers’ as per
guidelines.
Fullerton India Credit Company Ltd. (Apr 2007 – Dec 2008)
Asst Manager – Credit & Risk –
• Handling processing for Home and Personal loan cases. Equipped with
good knowledge of these products.
• Assess customers’ repayment ability based on submission of various
documents and personal discussions with him.
• Analyze credit limits.
• Work towards achieving desired average ticket size.
• Ensuring smooth operational proceedings for loan booking for cases
disbursed from the branch.
• Approve deviations, and maintain the deviation ratio as per the policy.
• Handling existing branch customer’s queries and requirements.
• Jointly work with the collection team to bring down the delinquency
ratio of our branch.
• Deliver within prescribed limits for error rates.
• Preparing day-to-day and monthly branch MIS reports for presentation
to regional head.
• Handling a team of six, with one credit officer reporting to me.
Atlas Documentary Facilitators Company Pvt. Ltd. (July 2004 – Apr 2007)
(Associate of HDFC Bank)
Risk Intelligence Control Officer – (May 2005 – Apr 2007)
• Scrutinizing documents provided by customers, for ensuring compliance
to rules & regulations.
• In-charge of preparing various RIC MIS for Mumbai and the West on
monthly basis.
• Agency management across Mumbai and ensuring improvements in
TAT.
• Analyzing claims and conducting investigations for the same.
• Responsible for coordinating with agencies regarding Post Disbursement
Activities.
• Independent charge of 2 agencies, and directly reporting to Mumbai
head.
• Leading a team of four, with reporting to the Mumbai Head.
Awards & Achievement : Certificate awarded in Work Excellence in Data
Analysis on Sep’05.
Credit Officer – (July 2004 – Apr 2005)
• My job responsibility involved supervising HDFC TW loan procedures.
• Ensuring smooth functioning of loan disbursements.
• Approving the TW loans upto 70% of Loan to Value.
• Leading a team of three for tele-verification process.
BSS Software’s Pvt. Ltd. (Jan 2002 – June 2004)
Sr. Customer Support Executive –
• Marketing Accounting packages.
• Providing after sales services and support to existing customers.
Sapna Motors (Jan 2000 – Dec 2001)
Sales Executive –
• Handling counter sales and providing finance schemes to prospective
customers.
Academic Qualifications : B.Sc. (Mathematics) - 1999
Master’s in Marketing Management, First Class - 2006
Other Interests : Apart from playing outdoor sports, playing chess, cycling,
and love watching TV.
Personal Details : Aged 32 years, (22.03.1977). I am comfortable with
English, Hindi, Telugu and Marathi.
References : Available on request.

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CV

  • 1. Shailendra Madidi F1/4, Mahindra Nagar, Malad (E), Mumbai 400 097 (M) 9004604462 (R) 022-40039883 * shailendra.madidi@gmail.com Summary of Professional Experience: Over Sixteen years of experience in the Financial Services Industry gaining valuable experience in areas of Home Loan Credit Underwriting, Credit Analysis, Fraud Control, Back-End Customer Support and Sales. Professional Experience : ICICI Bank (Jan 2010 – Till Date) Credit OPS Manager - Mortgage – (May 2013 – Till date) • Handling 9 loan hubs in Mumbai with a team size of 21 for Credit OPS Dept. • Checking if the deviation taken by the Branch Credit Manager is correct and from appropriate authority and highlight the same. • Ensuring the timely collection of the Over the Counter and Post Disbursement document from customer and dispatch to storage with regular follow-up’s with the various teams. • Handling customer escalations pertaining to document queries whose loans are active / closed. • Ensuring the document that is retrieved is timely collected and sent back to storage. • Providing regular and various MIS to senior management. Branch Credit Manager – Mortgage – (Jan 2010 to Apr 2013) • Handling the Home loan and Mortgage cases. • Ensure log-in time slot is maintained to ensure speedy completion of verification process. • Ensure satisfactory results of self on policy and process related audits. • Support credit process efforts in order to deliver on TAT. • Ensure proper review and approve credit limits of customers’ as per guidelines. Fullerton India Credit Company Ltd. (Apr 2007 – Dec 2008) Asst Manager – Credit & Risk – • Handling processing for Home and Personal loan cases. Equipped with good knowledge of these products.
  • 2. • Assess customers’ repayment ability based on submission of various documents and personal discussions with him. • Analyze credit limits. • Work towards achieving desired average ticket size. • Ensuring smooth operational proceedings for loan booking for cases disbursed from the branch. • Approve deviations, and maintain the deviation ratio as per the policy. • Handling existing branch customer’s queries and requirements. • Jointly work with the collection team to bring down the delinquency ratio of our branch. • Deliver within prescribed limits for error rates. • Preparing day-to-day and monthly branch MIS reports for presentation to regional head. • Handling a team of six, with one credit officer reporting to me. Atlas Documentary Facilitators Company Pvt. Ltd. (July 2004 – Apr 2007) (Associate of HDFC Bank) Risk Intelligence Control Officer – (May 2005 – Apr 2007) • Scrutinizing documents provided by customers, for ensuring compliance to rules & regulations. • In-charge of preparing various RIC MIS for Mumbai and the West on monthly basis. • Agency management across Mumbai and ensuring improvements in TAT. • Analyzing claims and conducting investigations for the same. • Responsible for coordinating with agencies regarding Post Disbursement Activities. • Independent charge of 2 agencies, and directly reporting to Mumbai head. • Leading a team of four, with reporting to the Mumbai Head. Awards & Achievement : Certificate awarded in Work Excellence in Data Analysis on Sep’05. Credit Officer – (July 2004 – Apr 2005) • My job responsibility involved supervising HDFC TW loan procedures. • Ensuring smooth functioning of loan disbursements. • Approving the TW loans upto 70% of Loan to Value. • Leading a team of three for tele-verification process.
  • 3. BSS Software’s Pvt. Ltd. (Jan 2002 – June 2004) Sr. Customer Support Executive – • Marketing Accounting packages. • Providing after sales services and support to existing customers. Sapna Motors (Jan 2000 – Dec 2001) Sales Executive – • Handling counter sales and providing finance schemes to prospective customers. Academic Qualifications : B.Sc. (Mathematics) - 1999 Master’s in Marketing Management, First Class - 2006 Other Interests : Apart from playing outdoor sports, playing chess, cycling, and love watching TV. Personal Details : Aged 32 years, (22.03.1977). I am comfortable with English, Hindi, Telugu and Marathi. References : Available on request.