Responsible for all on site aspects of the Sales, logistics, and customer delivery operations. In charge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards.

1. MITHUN MOHAN
+971-556993070
mithun.mohan@live.in
In quest of professional enrichments in:
Sales Operations / Customer service / Shipping & Freight Forwarding
Professional Synopsis
An accomplished professional with more than 7 years of experience in:
-Customer Support - Business Development -Sales Operations
-Export/Import Operations - Warehouse Management -NEBOSH Safety Certified
-Supply Chain Management - Medical Equipment/FMCG -B2B Sales
Core Competencies
Sales Operations- Reporting directly to the Managing Director, Responsible for delivery of the
end to end sales process. Working closely with Distributors, supporting a team of three
Territory Sales Managers with necessary product details and prioritize opportunities for
improvement. Implements enabling technologies, including CRM, to field sales teams. Monitors
the assigned sales compliance with required standards for maintaining CRM data.
Customer Support: Responded promptly and answered/resolved customer inquiries and
complaints. Investigated and resolved service issues and product problems. Managed
customers’ database accounts, performed customer verification and processed applications,
orders and requests. In sales force Ticketing, forwarded requests and unresolved issues to the
designated resource by communicating and coordinating with internal departments.
Inventory Control / Warehouse Management: Spearheading cost reduction initiatives
consolidating tasks, eliminating non-value-added processes and systems. Managing effective
reduction of inventory excess and co-coordinating all physicals inventories and necessary
corrective action on variance. Ensuring optimum inventory levels for achieving cost savings
without hampering the production process and preparing reports for the same. Devising efficient
logistics management system, transportation of material at optimum cost, adopting measures
for reducing the landing cost. Providing logistics support encompassing activities like freight
planning, customs handling, transportation and management of logistics service partners
Fleet Management: Monitoring the fleet of vehicles & transporters ensuring on time delivery &
transit norms; analyzing the loss in transit and undertaking measures to control the same.
Ensuring that adequate manpower is available while loading/unloading vehicles from all
warehouses.

2. EDUCATION 2015, Certified NEBOSH [International General Certificate in health & Safety]
2011-2012, Masters of Business Administration in Supply Chain Management
from CMJ University, Shillong, India.
2005-2008, Bachelors of Commerce from Mahatma Gandhi University,
Kottayam, Kerala, India.
TRAINING CISFF- Certified International Shipping & Freight forwarding professional
from International Institute of shipping & freight forwarding, Kerala, India
EXPERIENCE:-
Currently associated with Dental Couture the only Regional Distributor for Invisalign Medical Device in
45 Country’s working as Senior Sales Operational & Logistics Coordinator GCC & Africa- Responsible
for all on site aspects of the Sales, logistics, and customer delivery operations. In charge of
making sure that each stage of the distribution process is progressing on time, on budget and to
the right quality standards.
From November 2012 to Till Date:
Duties:
 Working with multiple customers at the same time.
 Visiting key clients to build relationships and identify their key needs
 Responding to all customer complaints or queries in an efficient manner.
 Experience of using sales data base CRM tool sales force.
 Proactively monitors and strives to maintain high levels of quality, accuracy, and process
consistency in the sales organization’s planning efforts. As needed, coordinates planning
activities with other functions and stakeholders within the firm.
 Review and analyze sales data to discover areas needing improvement.
 Gained significant exposure in handling 3PL Operations, Hygiene Management, Freight
Forwarding – Air, Sea & Land, Project Movement and Cost Management.
 Ensuring the personal safety and safe working environment of staff.
 Expertise in handling all warehouse operations and implementing warehouse safety
standards.
 Conducting crime and loss investigations into missing stock and loads.
 Supervising the completion of all checks and documentation required by law.
Logistics Coordinator> August 2011 till October 2012 >Bhavani Food Industries, India
Inventory & Distribution:
 Full responsibility and control of materials by proper receipt, inspection, storage and
issuance of materials against approved documents in compliance with laid down
procedures.
 Effective management by improving space utilization, layout, protection and safety of
materials and smoothness of operations.
 Identifies logistical problems and devises solutions through continuous liaison and
negotiation with customers and suppliers.
 Assist in preparing new orders based on stock movements sheets, processing orders
and ensure receipt of these orders in good quality within timely delivery period.

3. Logistics Executive> December 2008 till July 2011 > Al-Beir Trading Est, Dammam, KSA
 Responsible for managing the loading of vehicles, completed stock and load bay area’s.
 Planning and scheduling the delivery of goods and cargos.
 Completing and filing compliance documentation for import, export and supply chain
security.
 Managing supplier delivery performance and maintain supplier contracts.
 Negotiating pricing with local carriers.
 Managing import and export via external distribution teams.
 Managing all supply chain activities.
 Arranged international and domestic shipping as well as related documentation
REFERENCES -As on request
PERSONAL -DOB: 22-12-1986, Male, Married.
Nationality -INDIAN
Passport -H1065669
Visa -Employment Visa
Skills -Specialized in Sales Force ERP solutions, DHL/UPS online
web shipments, Proficient in MS Word and MS Excel, Excellent knowledge on
accounting & safety standards.
Languages -English, Hindi, Tamil, Malayalam, Arabic not Fluent.
Driving Licensee: U.A.E D/L- No: 1971048, SAUDI D/L No: 2297718831, INDIA D/L No: 27/1392/2005
Immediate joining.