1. Eva Fernández Hernández -Born in Madrid (Spain) 06.03.1970 –Spanish Nationality –Swiss work permit: C -
Contact details: Büelstrasse35 -8132 Hinteregg –Zürich -+41 (0)767 655 943 -efhdelaq@gmail.com -
SHORT PROFILE
 Economicsstudies at MadridUniversity combinedwith Tourismstudies.
 Fourteenyears of experience in Reinsurancefacultative business:Technical Accounting, Claims, Underwriting
Assistant. Mainly Iberianmarkets.
 Five years of experience in Insuranceinternational businessasa TransactionalOperationalSpecialist for
Energy andPower industries Property and Casualty lines of businesses, UnderwriterAssistantand Senior
Business Services associate, European taxes control, dataquality audit/controlamongother tasksdeveloped.
 Training andattendance of several reinsurance and insurancecourses.
 Fluent English, beginner in German.
 Living/workingin Switzerland since 2009.
PROFESSIONAL EXPERIENCE
Swiss Re (May 1996 – November 2015)
Senior Business Services Associate Swiss Re Corporate Solutions
Oct 2013 – November 2015
 Businessservices community support:facing underwriter assistant’s daily administrative challenges in respect
of the several topics that affect direct business as terrorism pools and the different tax that applies
depending on the markets.
 Coordinating with legal, compliance, finance, reporting, analysis, and tax teams any business aspect when
required.
 Collaboration on the development and maintenance of Standard Operating Procedures including controls,
system and tool enhancements, and testing/piloting changes.
 Organization and participation in training programmes for new joiners.
 Collect datato analyse and diagnose processes to continuously improve operations and transactions. Testing
of new administrative tools implementations.
 Compile, sort, review and verify data accuracy using source documents, detect errors, and initiate correction
while following-up with customer or process owner regarding any inconsistencies found.
Underwriter Support Representative Swiss Re Corporate Solutions
June 2012- Oct 2013
 Supportandassistanceduring the underwritingprocess for the Casualty underwriting community in the areas
of Energy and Power, and Executive Risks(Professional liability: D&O businesses).
 Knowledgeand active supportin the different administrativeandunderwriting tools,
 Physicalfiles creation, organizationandmaintenance untilthe transaction expired andit is sent toRecord
Management.
 Interaction with other teams especially with the new built upin Bratislava, and Cerebro (CorSales) in
Bangalore.
 Responsiblefor the data quality entries within the administrationtool.

2. Eva Fernández Hernández -Born in Madrid (Spain) 06.03.1970 –Spanish Nationality –Swiss work permit: C -
Contact details: Büelstrasse35 -8132 Hinteregg –Zürich -+41 (0)767 655 943 -efhdelaq@gmail.com -
 Premiumcontrol responsible.
Transactional Operations Specialist Swiss Re Corporate Solutions
Oct 2010 - Sept 2012
 Administrationand handlingof the traditionalinsurance andreinsurance businessof corporate and/ortheir
captives (excluding claims) mainly for Property andCasualty, Energy andPower businesses.
 Responsiblefor the data quality within the internal administrativetool. (Policy changes, endorsements,
especially those affecting the expected premiums).
 Monitoringand clean-upsof deadlines for: premiums, openbookings, premiumtaxes, pipelines, etc. fulfilling
the deadlines.
 Property terrorismcovers: ensure the cover is properly reflected in the administrationtoolandfurther
controls. Taxes: EuropeanIPTs, regular monitoringof the correct handlingand of paymentsreceived.
 Collaborationin the Sunriseproject (Dubai office) (2011)and Superbaproject (Genoa office)(2012). Following
supportto these newly created offices.
 Set up and maintain a central knowledge online library.
Business Coordinator Swiss Re (Zürich)
Oct 2009 – Oct 2010
 Facultative business support for Property and Casualty, Spanish and Portuguese markets.
 Facultative documentation flow management for Property and Casualty Facultative Spain & Portugal teams
and from June 2010 also for the Israel market, including scanning, physical filing and archiving.
 Data quality responsible for the administrative reinsurance tools in place such as:
- Technical accounting support (Zürich and Bangalore teams).
- CLM support.
- SOX controller
- GFS Business Expert.
 Assistance in the planning and reporting processes, including data gathering and data entry.
 PER, in direct contact with the Finance team to support, clarify and amend data in the systems. (Property and
Casualty)
 Active supportin Zürich for the newly created Business Services Bratislava team in Slovakia. (Pegasus Project).
Underwriter Support Swiss Re, S.A. (Spain),
Oct 2001 - Oct 2009
 Casualty Facultative Department business assistant for the Spanish and Portuguese portfolios.
 GFS Business Expert (administrative reinsurance new created tool). Sics'nt and Sics'nt Fac Rom coordinator.
(Former and bridge tools till GFS was fully implemented). Local BOXI (reporting tool) responsible. Supporting
also Property and Engineering teams.
 Co-ordination with Client Markets (Facultative and Treaty) and Claims department.
 Responsible for the first facultative claims analysis and the first claims records' entries. (till 2004). Accounting
support. (Bangalore teams).
 Physical filling and archiving, responsible (till Record Management global guidelines and processes were
implemented
 PER coordinator, controller and UW's assistant and constantly in contact with Finance.
Technical Accounting Suiza de Reaseguros (Ibérica)
Feb 98 – Oct 2001
 Technical accountant for all the Facultative business lines, Madrid portfolios: property, casualty and
engineering.
 Handling and managing and controlling of received closings, bordereaux and statements of accounts.

3. Eva Fernández Hernández -Born in Madrid (Spain) 06.03.1970 –Spanish Nationality –Swiss work permit: C -
Contact details: Büelstrasse35 -8132 Hinteregg –Zürich -+41 (0)767 655 943 -efhdelaq@gmail.com -
 Monitoring incoming payments. (allocation to the right open balances) and checking and preparing outgoing
payments. At the same time chase missing expected balances.
 Claims control: checking in our systems the correct participation of Swiss Re, contacting the underwriters
when differences were found. Recording loss entries.
 Coordination with the different clients departments. (Underwriting teams)
 Coordination of the two tools involved in the process: PITOM, the admin one and HOST the financial.
Support andLogistics assistant Suiza de Reaseguros (Ibérica)
May 97 – Feb 98
 Life and Health managers assistant.
 Organization, coordination, supporting workshops and various client events.
 Presentation preparation.
 Documents translation into English.
 Communication with the clients.
ACADEMIC BACKGROUND& INSURANCE/REINSURANCE STUDIES
1988 - 1990 Economics studies at the UCM (Universidad Complutense de Madrid)
1990 – 1992 Tourism School of Tourism (Madrid)
2015 - 2016 Insurance, legal and regulatory (The Chartered InsuranceInstitute)
Insurance, underwritingprocess (The Chartered InsuranceInstitute)
2014 – 2015 Anti-fraudtrainings
Other complementary studies: “Introductiontoinsurance”(2011), COP Introduction(COP:InternalSwissRe pricing
tool)(2010), Property andCasualty, ReinsuranceIntroduction (2010), CursodeOrientación al Cliente (Client oriented)
(2005), CursoBásicode ResponsabilidadCivil INESE (General Liability) (2002), ManhattanandCockpitProperty and
Casualty Entries (2013), AdvancedExcel (2011), Windows, MicrosoftOffice & Internet user (2009), Prevenciónde
RiesgosLaborales (2006), Excel 2002 ProficientUser (2004)
Spanish: Mother tongue
English: Fluent writing and speaking: Business English Certificate Higher Certificate.
Graduated at Mount Anthony HS, Bennington, Vermont –USA, (1987-1988)
German: A1/A2
PROFESSIONALFEATURES
I am a dedicated, focused and committedindividual. My strongreinsurance andinsurance businessbackground
complementsmy commitmentto excel in whatI do. I thrive in challenging situationsandenjoy working in multi-
cultural team oriented environments.
Corecompetencies: work well under pressure, work independently, meetdeadlines, international working
experience, cope well in stressful situations, problemsolving, duediligence, multi-culturalexperience.
References: see reference letter attached. Other colleagues’ contact details can be provided under request.
PERSONALSKILLS& VALUES:
Personal values: responsibility, commitment, positivity and integrity.
Personal:I enjoy travelling with my family aroundEurope, take the car anddiscoverall the beautiful cities, villages and
landscapeswe havein thiscountry and close to it. I love goingto Madridtheatres andenjoy the play in the first rows.
Walking andattendZumbalessonswhen I find the time.