Alberto Iglesias Sanz is a Spanish national who has worked at Accenture since 1992 in various roles of increasing responsibility. He is currently a Partner leading BPO services in Spain, Portugal, and Israel with over 900 people reporting to him. He has extensive experience managing large accounts and teams across multiple industries including consumer goods, retail, travel, automotive, infrastructure, and pharmaceuticals.

1. Alberto Iglesias Sanz
Address Collado de Marichiva, 49
28035 Madrid, Spain
Nationality:
Date of Birth:
Spanish
23/12/1966
Mobile Tel. No.:
Email Address:
+34 609212775
aiglesanz @hotmail com
Education
• 1983/1989 – Superior Telecommunications Engineer (Polytechnic University of Madrid)
Career History
Sept 2007- Present: Managing Director (Partner) at Accenture
Sept 2003 - Sept 2007: Senior Manager at Accenture
Sept 1999 – Sept 2003: Manager at Accenture
Sept 1995 – Sept 1999: Consultant at Accenture Andersen Consulting (now Accenture)
March1992- Sept 1995: Analyst at Andersen Consulting (now Accenture)
Sept 2013 –Present: Accenture Outsourcing Services. Madrid. Spain
Partner leading BPO business in Spain, Portugal and Israel for different industries (consumer good services,
retail, travel, auto, infrastructure, industrial equipment, and pharma).
• Business management: sales (€60m/year) and Revenues (€40m/year) leading 900 people team
• Business strategy definition and execution
• Business plan definition and execution
• People strategy definition and execution
• Sales lead
• Sales and P&L accountable
• Specific accounts Management (NH Hotel Group, J&A Garrigues, Vueling, Iberia Express, Vestas,
Amadeus). Sales (€24m/year) and Revenues (€17m/year) leading 420 people team:
• Client relationship
• Sales lead
• Delivery lead
• Accounts strategy definition and execution
• Sales and P&L accountable
• Specific Scope of contracts: Finance and Accounting vendors invoice processing & payments,
billing, collections, credit cards chargebacks, general ledger, fixed assets, controlling, treasury,
expenses and time management, reporting), HR (personnel administration and payroll),
infrastructure services (IT help desk, users support, SAP Operations), Application Management (SAP).
• Member of the Iberia (Spain, Portugal and Israel) Diversity Committee
Sept 2012- Sept 2013: Accenture Outsourcing Services. Madrid. Spain
Partner leading BPO business in Spain, Portugal, Africa and Israel.
• Business management: sales (€170m/year) and Revenues (€125m/year) leading 2500 people team
• Business strategy definition and execution
• Business plan definition and execution
• People strategy definition and execution
• Sales lead
• Sales and P&L accountable
• Specific accounts Management (J&A Garrigues, Vestas, Iberia Airlines, Isolux). Sales (€18m/year) and P&L
(€10m/year) leading 230 people team:
• Client relationship
• Sales lead
• Delivery lead
• Accounts strategy definition and execution
• Sales and P&L accountable
• Specific Scope of contracts: Finance and Accounting vendors invoice processing & payments,
billing, collections, credit cards chargebacks, general ledger, fixed assets, controlling, treasury,
expenses and time management, reporting), HR (personnel administration and payroll),

2. infrastructure services (IT help desk, users support, SAP Operations), Subcontractors documentation
management, Application Management (SAP).
Sept 2010- Aug 2012: Accenture Outsourcing Services. Madrid. Spain
Partner leading BPO Account Management team in Spain, Portugal, Africa and Israel.
• Team management: sales (€40m/year) and Revenues (€125m/year)
• Recurrent sales strategy definition and execution
• People strategy definition and execution
• Recurrent sales and P&L accountable
• Specific accounts Management (J&A Garrigues, Iberia Airlines, Vestas). Sales (€6m/year) and Revenues
(€9m/year) leading 150 people team:
• Client relationship
• Sales lead
• Delivery lead
• Accounts strategy definition and execution
• Sales and P&L accountable
• Specific Scope of contracts: Finance and Accounting vendors invoice processing & payments,
billing, collections, credit cards chargebacks, general ledger, fixed assets, controlling, treasury,
expenses and time management, reporting), HR (personnel administration and payroll),
infrastructure services (IT help desk, users support, SAP Operations), Subcontractors documentation
management, Application Management (SAP).
Sept 2008- Sept 2010: Accenture Outsourcing Services. Madrid. Spain
Partner leading Iberia Airlines BPO Contract.
• Management: Revenues (€1.5m/year) leading 50 people team
• Client relationship
• Delivery lead
• Account strategy definition and execution
• P&L accountable
• Specific Scope of contract: Finance and Accounting vendors invoice processing & payments,
billing, collections, credit cards chargebacks, general ledger, fixed assets, controlling, reporting).
Jul 2006 - Sept 2008: Senior Manager & Managing Director at Accenture. Madrid. Spain
Leading Airlines industry for Spain, Portugal, Africa and Israel and leading Spanair account.
• Team management: Revenues (€1.5m/year) leading 50 people team
• Industry expertise
• Industry accounts management: Spanair, Iberia, Vueling, Iberia Express
• Business strategy definition and execution
• Business plan definition and execution
• Scope:
o Design of Finance and Human Resources administration back office processes.
o Implementation of SAP HR payroll and personnel administration, Business Objects (reporting,
long term plan, budegeting and forecast), Order to Cash process in SAP, coaching of the
Controlling Area and design of the new Personnel Development model
Sept 2003 – Jul 2006: Senior Manager at Accenture. Madrid. Spain
Working on Travel and Service Organization industry.
• Industry expertise
• Industry accounts management: EMT, Prosegur, Barceló
• Projects sale, execution and P&L accountable
• Projects:
o Help Desk implementation and operation (EMT)
o Program Management of the new communications infrastructure implementation (EMT)
o SAP Financial (GL-AR-AP-T&E-PO-TR-CO-BW) implementation (Garrigues)
o Analysis of Finance administration back office processes and outsourcing feasibility (Hoteles
Barceló)
o Meta4 HR Implementation (Prosegur)

3. o Shared services design and implementation for Spain, Portugal, Italy and France. Covering:
General accounting, collections and accounts receivable, purchasing and accounts
payable, travel and expenses management, Treasury, facilities management, and services
management (Prosegur)
Sept 1999 – Jul 2003: Manager at Accenture. Madrid. Spain
Working on Products (Service Organization, Food, Beverage) industry.
• Industry expertise
• Industry accounts management: Prosegur, El Aguila, Campofrío, ONCE
• Projects sale, execution and P&L accountable
• Projects:
o Workforce administration analysis, Income cycle design and implementation, analysis of the
feasibility of a financial shared services centre, Oracle Financial upgrade to 11i (EMT)
o Design and implementation of post merge (Navidul and then Oscar Mayer) SAP integration,
analysis of the feasibility of a financial shared services centre, implementation of the sales
force automation, cost model definition and imlementation(Campofrío)
o Analysis and design of the Cupon Process (ONCE)
o SAP archiving (El Äguila)
Sept 1995 – Jul 1999: Consultant at Accenture. Madrid. Spain
Working on Finance and Performance consulting.
• Functional expertise
• Projects management
• Projects execution
• Projects:
o Treasury model definition and implementation (RIU Hotels, Ecoembalajes, VW Finance,
FICOSA Internacional, Valeo Termico, CASA, Bacardí-Martini)
o FICOS Treasury system design and imlementation (Accenture)
o Oracle Financial implementation (Ecoembalajes)
o Financial shared services center definition (Mercedes Benz)
o Forecasting system development (Repsol exploración)
Mar 1992 – Sep 1995: Analyst at Accenture. Madrid. Spain
• Projcts:
o Contracts and Billing system implementation (CASA)
Additional Training
Sales training
Finance training
PMO training
Leadership training
Languages & Computer skills
English: fluent. User level of MSO and Lotus Notes
Driving License
Availability for travelling.