The document summarizes the CUTGroup (Civic User Testing Group), which pays Chicago residents to test civic apps. It discusses the origins of CUTGroup in helping make apps more usable. CUTGroup provides UX testing, develops digital skills in testers, and fosters community engagement. Tests involve recruiting diverse residents, collecting feedback, and sharing results to help developers improve apps. Examples provided include tests of the Foodborne Chicago illness reporting app and OpenStreetMap editor.