This document summarizes key metrics and benchmarks for SaaS companies based on a survey by Pacific Crest Securities. It discusses the importance of metrics like lifetime value (LTV), customer acquisition cost (CAC), and churn for SaaS compared to traditional software. The median annual gross dollar churn among respondents was 6% and the median net dollar retention including upsells and expansions was 103%. Benchmark ranges provided for metrics like revenue growth, CAC, and LTV/CAC ratios. The discussion cautions against excessive spending on sales and marketing without regard to LTV and CAC.