The document discusses the benefits that customer success managers at creative agencies provide. They are proactive in their approach, take a holistic view of clients' needs through training and education, monitor clients' engagement even when not needed, and advocate for clients by always being available and asking how they can improve their experience. Their goal is to help ensure clients' success.

1. Benefits Customer
Success Managers
Offer Creative
Agencies

2. Your success is our
success.
As your Customer Success
Manager, we’re your biggest
cheerleader, strongest
backup dancer, your
tandem bike pilot – you get
the idea.

3. Here are 4 ways we build
our relationship with you
so we can keep your
experience consistent
while being truly in tune
with what your agency’s
needs and challenges
are.
But first…

4. My name is
Sophia. I’m
usually trying to
eat my way
around the world.
But for now, I’m
eating my way
around the food
truck scene in
Vancouver.
Hi!

5. Now back to business

6. We’re
Go-Getters

7. Being proactive in our
approach is crucial to
your success. We’ll get
in touch with you and fill
you in on all the details
so you feel confident
coming to us.

8. We Take a
Holistic View

9. We focus on continuous
education and training.

10. First, through one-on-one
calls with clients about topics
specific to their agency.

11. Second, through inviting them
to attend our regular webinars
where they can collaborate
with like-minded peers.

12. We’re Here Even
When You Don’t
Need Us

13. We’ve put our finger on your
pulse (figuratively, of course).

14. We stay on top of our client’s
success by pulling health scores and
monitor their engagement in the
system.

15. We’re
Advocates
For You

16. We’re always available for you
to let us know about your
questions or concerns.
The question we have at the
forefront of our minds is…

17. “How can we improve your
experience with Function Point’s
agency project management
software?”

18. Check out the full blog post

19. streamline processes
simplify collaboration
centralize information
get real-time business data
Visit functionpoint.com to learn what fp.
can do for your agency