This document discusses customer satisfaction with Domino's Pizza. It provides background on Domino's history and operations, describing its founding in 1960, worldwide presence, and products including pizza, breadsticks and pasta. It then outlines the methodology used in a customer satisfaction survey, including questionnaires. Key findings indicate customers agree Domino's is their first choice over other brands and appreciate its delivery guarantee. Recommendations include maintaining consistency, expanding product lines and increasing promotions. The conclusion is that Domino's provides good value and ambience while maintaining quality and preference over competitors.

1. customer satisfaction
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GOVINDA KR. SHARMA
GOPAL KR. SHARMA

3. Content
About Dominos & History
Methodology
Questionnaires and data Analysis
Findings and Recommendations
Conclusion

4. About Domino’s
 Type:- Public Company
 Industry:- Restaurants
 Area Served:-Worldwide
 Founder:-Ypsilani, Michigan United State
1960
 Products:-Pizza, Breadstick Pasta,
Chicken Wings
 Revenue:-$265Million USD 2013
 Employees:-145000

5. VISION
The vision of Domino’s pizza is being the
number one in pizza and the number one
in people
MISSION
The mission of Domino’s pizza is mainly
based on sell more pizza and have fun
VALUES
Treat people as you’d like to be treated
Produce the best for less
Measure Manage and share what’s important
Set the bar high, train and never stop learning

7. Methodology
In our survey we used
Primary data,
Mailing
Internet through Google
Observation Method
 Interviewing
Preparation Of Quiestionnaire

8. Questionnaire and Dataanalysis
Q.No.1
Difficulties In placing Order
Sales
Agree
Disagree
Nither agree nor
Disagree

9. Q.No.2
 Domino’s First choice over other Pizzas
Brands
Agree
Disagree
Nither agree nor
disagree

10. Q.No.3
 Domino’s for its “30 minutes nahi
to free” campaign.
agree
disagree
nither agree nor
disagree

11. Q. No. 4
Product value for money
Good
Satisfactory
Moderate

12. Q.No.5
Rate the Staff (Behaviour)
Very Good
Good
Nither good Nor bad

13. STRENGTH
Largest world wide pizza chain
Quick service
Large menu selection
Efficient supply chain
Leader in online and mobile
app
WEAKNESS
Serves high calorie , high fat
food
High employee turnover
Decreasing domestic sales
OPPORTUNITY
Improve efficiency
Improve home delivery service
THREAT
Changing trend towards
healthier lifestyle
Increase in labor and food
prices
SWOT

14. FindingsandRecommendation
 Maintain consistency in Taste &
Quality
 Include more item in product line
 Include more promotional &
Advertising measures.
 It should give customized waiter
service instead of self service.
 They should make cheese free pizza’s
 It gives cold drinks which have more
ice compare to Cold Drinks

15. Conclusion
o Domino’s is also providing it’s
customer a well facility & Comfortable
ambience
o It maintains consistency in taste and
quality
o Prices are affordable & it continuously
introducing value for money
o Domino’s is preferred over pizza hut,
McDonald’s and KFC
o Finally, Domino’s is growing fastly by

17. THANK YOU….!!