TribeCX provides tools and guidance to help companies improve their customer experience. The document outlines TribeCX's approach, which includes defining customer experience, mapping customer journeys, using metrics like Net Promoter Score to measure experience, and benchmarking against other companies. The goal is to help organizations design experiences that are purposefully aligned across the entire customer lifecycle.
"From Startup to Giant" by Delivery Hero's SVP of Global OperationsTheFamily
What does it really take to be an industry leader? ✨
The food delivery market is super fragmented and very tough to aggregate. But this also means huge gains for the one who will "rule them all”
Delivery Hero has become the largest food network serving over 40 countries and partnering with +150,000 restaurants. Now valued over $5B, it was the largest IPO in Europe in the last 2 years!
Felix Plog is SVP of Global Operations for Delivery Hero, and previously co-founded Foodpanda (acqu. by the group in 2016) which was the leader in emerging markets. In this presentation, he shares the challenges of ramping up operations in one of the most competitive and disruptive industries, mass-launching new markets, consolidating operations across many business units and leveraging technology to be ahead of competitors. ✨
The Trilogy of Modern Talent Acquisition: Employer Branding, Recruitment Mark...Glassdoor
Eighty-four percent of employees would consider leaving their current job if offered a role at a company with an excellent reputation.
But how do you build and maintain this reputation? What’s the best way to communicate your employer brand value to the world so that you attract the best and brightest? And how do you analyze the effectiveness of your recruiting dollars?
Join Glassdoor’s Will Staney and SmashFly’s Chris Brablc for an interactive discussion on using integrated recruitment marketing and employer branding to capture thousands of qualified candidates in your talent network, nurture them to become fans of your employer brand, and analyze and optimize the effectiveness of every recruitment marketing dollar.
And get great hires faster who meet the talent needs of the business.
Pernod Ricard CMO Martin Riley on the future of effective partnerships from t...The_IPA
Martin Riley, Pernod Ricard CMO and President of The World Federation of Advertisers (WFA) looks at the future of effective partnerships from the client's side. He believes Creativity, Challenge, Connected (to business), Continuity and Culture key for clients with Communication, Creativity, Craft, Contribution (to business) and Committment key for agencies. This presentation was shown at the IPA's Performance Adaptathon on 8th July 2014 in London. Find out more on our website www.ipa.co.uk/adapt/performance and join in the conversation on Twitter using #ipadapt.
IPA Agility Adaptathon - #IPASocialWorks Agile Social Media MeasurementThe_IPA
The Institute of Practitioners in Advertising (IPA) hosted an #IPASocialWorks session at Altitude in London on 7th May as part of their Agility Adaptathon to discuss how to better measure social media ROI and effectiveness. MBA represented the agency community with Barclaycard, BP, RSA, Sony and Transport for London, the client side. Learn more at www.ipa.co.uk/adapt/agility & @IPA_Updates
"Driving Adoption for your Startup" by Emil Martinsek, VP of Product & GrowthTheFamily
Launching a product with market-fit is just one piece of putting together a successful startup. Driving adoption is often the real test!
The secret? A strong focus on viable growth channels and a culture that embraces impact today rather than in the future. A key success to growth at GetYourGuide and other startups has been exploiting inefficiencies of channels and competitors. This session covers a basic framework for finding inefficiencies, positioning the product, and exploiting both to create a scaling and viable startup.
Emil Martinsek is the VP of Product & Growth at GetYourGuide where his team is working to disrupt the tours and activities industry and help customers turn their trips into amazing experiences. His previous work includes over six years at Expedia launching products to U.S. and European travellers and three years at the forward-thinking Accenture Technology Labs.
"From Startup to Giant" by Delivery Hero's SVP of Global OperationsTheFamily
What does it really take to be an industry leader? ✨
The food delivery market is super fragmented and very tough to aggregate. But this also means huge gains for the one who will "rule them all”
Delivery Hero has become the largest food network serving over 40 countries and partnering with +150,000 restaurants. Now valued over $5B, it was the largest IPO in Europe in the last 2 years!
Felix Plog is SVP of Global Operations for Delivery Hero, and previously co-founded Foodpanda (acqu. by the group in 2016) which was the leader in emerging markets. In this presentation, he shares the challenges of ramping up operations in one of the most competitive and disruptive industries, mass-launching new markets, consolidating operations across many business units and leveraging technology to be ahead of competitors. ✨
The Trilogy of Modern Talent Acquisition: Employer Branding, Recruitment Mark...Glassdoor
Eighty-four percent of employees would consider leaving their current job if offered a role at a company with an excellent reputation.
But how do you build and maintain this reputation? What’s the best way to communicate your employer brand value to the world so that you attract the best and brightest? And how do you analyze the effectiveness of your recruiting dollars?
Join Glassdoor’s Will Staney and SmashFly’s Chris Brablc for an interactive discussion on using integrated recruitment marketing and employer branding to capture thousands of qualified candidates in your talent network, nurture them to become fans of your employer brand, and analyze and optimize the effectiveness of every recruitment marketing dollar.
And get great hires faster who meet the talent needs of the business.
Pernod Ricard CMO Martin Riley on the future of effective partnerships from t...The_IPA
Martin Riley, Pernod Ricard CMO and President of The World Federation of Advertisers (WFA) looks at the future of effective partnerships from the client's side. He believes Creativity, Challenge, Connected (to business), Continuity and Culture key for clients with Communication, Creativity, Craft, Contribution (to business) and Committment key for agencies. This presentation was shown at the IPA's Performance Adaptathon on 8th July 2014 in London. Find out more on our website www.ipa.co.uk/adapt/performance and join in the conversation on Twitter using #ipadapt.
IPA Agility Adaptathon - #IPASocialWorks Agile Social Media MeasurementThe_IPA
The Institute of Practitioners in Advertising (IPA) hosted an #IPASocialWorks session at Altitude in London on 7th May as part of their Agility Adaptathon to discuss how to better measure social media ROI and effectiveness. MBA represented the agency community with Barclaycard, BP, RSA, Sony and Transport for London, the client side. Learn more at www.ipa.co.uk/adapt/agility & @IPA_Updates
"Driving Adoption for your Startup" by Emil Martinsek, VP of Product & GrowthTheFamily
Launching a product with market-fit is just one piece of putting together a successful startup. Driving adoption is often the real test!
The secret? A strong focus on viable growth channels and a culture that embraces impact today rather than in the future. A key success to growth at GetYourGuide and other startups has been exploiting inefficiencies of channels and competitors. This session covers a basic framework for finding inefficiencies, positioning the product, and exploiting both to create a scaling and viable startup.
Emil Martinsek is the VP of Product & Growth at GetYourGuide where his team is working to disrupt the tours and activities industry and help customers turn their trips into amazing experiences. His previous work includes over six years at Expedia launching products to U.S. and European travellers and three years at the forward-thinking Accenture Technology Labs.
The IPA hosted its Talent Adaptathon at Altitude in London on 7th October 2014 in association with Daniel Marks London. IPA President Ian Priest (International MD, Chime Communications) talked about winning the war for talent to wrap up his ADAPT agenda. Get involved by visiting the Hub www.ipa.co.uk/adapt/talent and on Twitter #ipadapt.
Technology moves quickly. Investing in a flexible, future-forward TA tech infrastructure that allows for easy integrations and scalability is crucial for your organization’s success down the line. Now is the time to reevaluate if your technology is working for you.
View these slides to learn more about:
-Market trends that have changed the status quo
-The current state of tech-enabled TA delivery and the leading models
-Techniques for assessing process & technology gaps to identify the right solutions
-How to build the business case for change and investment
Entrada spent 2014 working with firms who wanted competitive advantage through better resourcing.
We learnt some lessons on what questions companies ask themselves to inform strategy, how they view the shape of their businesses, what market trends were deemed significant and the ideas on new ways to deliver great outcomes to clients without compromising on price OR quality (sorry Porter!).
We also honed our own strategy: now planning to spend 2015 focused on developing and providing versatile on-shore talent to partner with firms who want the flexibility of a contingent workforce but the integrity of a consultancy.
We look forward to continuing work with firms who want recruitment-agency free growth, strategic resourcing and augmented project delivery, who can recognise a value-add relationship when they see one.
Happy strategy.
Business Idea Proposal Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
When it comes to winning the trust and the loyalty of the prospective client a business proposal is an entrepreneur’s magical wand which never fails to exercise its power. It helps the entrepreneurs pitch his business, product, and service in an invigorating way. Also, vendors, suppliers or any of your clients need a proposal in order to decide whether they want to work with your company or not. Here is a business idea proposal template aesthetically and institutively designed to help you increase the power of this tool manifold. This PPT slideshow can help you in presenting your business idea skillfully so that your prospective client gets impressed and assigns his project to you. Every business is formed to solve a particular problem and this problem solving- endeavor of yours can be presented using this Business Idea Proposal PowerPoint Presentation. Present your product overview here which might consist of product strategy, competitive advantage, technical feasibility, etc. You can also include various other points like investment opportunity, market opportunity, SWOT analysis, etc in this proposal PowerPoint presentation slides. Further elaboration of the future benefits like product development, intellectual property, press mentions, etc. is also very easy with this template. With fully editable content and format, this business idea proposal template is suitable for everybody whoever requires a proposal to present in front of his clients. Therefore empower your team and reduce their workload of creating a business proposal from the very scratch using this professionally designed business idea proposal template presentation slides. It will be an absolute delight for your audience to watch and thus help you expand and grow. https://bit.ly/3iSu28c
Dr Max Blumberg: Harnessing the power of human capital for the digital ageThe_IPA
The IPA hosted its Talent Adaptathon at Altitude in London on 7th October 2014 in association with Daniel Marks London. Dr Max Blumberg (CEO Blumberg Partnership, Goldsmiths Research Fellow & CIPD Consultant) talked about harnessing the power of human capital for the digital age. Get involved by visiting the ADAPT Hub www.ipa.co.uk/adapt/talent and on Twitter #ipadapt.
Welcome to the largest, most comprehensive call center events in the world. The 2012 Call Center Week was the largest in its event history. Over 1,200 customer-focused executives came together to discuss executing innovation in a multi-channel environment. Join us in Vegas and find out how to play an even bigger role in the success of your company as you position the customer experience as a strategic business driver.
Making a Mobile Workplace: Sales Enablement - March 26 Webinar: SHOWPAD NV
This webinar was co-sponored by TabTimes and featured a case study from Accuvant. The one hour session covered:
How tablets drive a more engaging face-to-face conversation in unusual locations
How to manage complex content delivery for educated buyers on a tablet
How Accuvant makes sure +200 sales reps always have the right content at their fingertips
To see the on-demand recording go to:
https://attendee.gotowebinar.com/recording/963800364439248898
Planning Your Conversion Optimisation for 2017 PRWD
Planned your CRO strategy for 2017 yet?
In this presentation Paul Rouke (CEO and Founder, PRWD) and Sushant Sharma (Marketing Manager, VWO) share what are the essential elements for successful CRO and business growth in the new year.
Accenture & Genuine Parts: Jay Dettling and Thomas CookGamePlanConference
The need to provide an omni-channel buying experience touches all industries, and the auto-parts business is no exception. In this session, hear how auto parts industry leader Genuine Parts is leveraging hybris to pivot their business into a digitally oriented commerce engine that drives higher levels of value and service to B2B customers, and more revenue for the company.
Powerful strategies to grow your business efficientlyDavid Hughesh
Competition in today’s world of business is way too much and business owners must do everything required to grow. The techniques utilized for scaling a business are the thing that separates an independent company, a start-up, or potentially a gainful association from one another.
Think Like a Customer - Value Stream Mapping to See Waste and ValueAndrea Darabos
Rather than focusing on meeting departmental objectives and KPIs, organizations need to collaborate better along value streams and understand how they create value customer to customer. Value is defined by your customers, therefore Value Stream Mapping done from their perspective will help you identify unnecessary activities (waste) as well as partially done work (WIP) and other improvement opportunities in your operations. Value Stream mapping is most powerful if it is done by the team working on the stream, in a transparent, visual way, focusing on the AS-IS practice of how you do things today. For best results, arrange a neutral facilitator to run the session.
Compelling Pitch Deck Service for Startups & ProfessionalsAbhishek Sinha
Pitch deck consultation and development service for startups and professionals. So far our presentations have helped startups raise over $8M. We have developed over 2,000 slides for companies such as PaddyPower, Hilton, Morgan Stanley,
TribeCX: Customer Experience: Today's Business BenchmarkSalesforce_Benelux
GREAT Customer Experience
Customer experience is “a blend of a company’s rational performance and the emo1ons evoked in all the interactions with the customer, across all touch points”
* Consistently great experiences don’t happen by chance
* They are the outcome of deliberately designed customer journeys
*..how do you engage the organization and
make Customer Experience work..?
QuestionPro - Introduction to Customer Experience Part 2: Customer Journey Ma...QuestionPro
Did you know? Customer journey mapping drives improvements that yield the greatest financial return.
In Part Two of this Introduction to Customer Experience Management webinar series, you will learn about the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
You'll learn:
• How to chart each step of your customer experience
• How to highlight your moments of truth
• Customer mapping best practices
The IPA hosted its Talent Adaptathon at Altitude in London on 7th October 2014 in association with Daniel Marks London. IPA President Ian Priest (International MD, Chime Communications) talked about winning the war for talent to wrap up his ADAPT agenda. Get involved by visiting the Hub www.ipa.co.uk/adapt/talent and on Twitter #ipadapt.
Technology moves quickly. Investing in a flexible, future-forward TA tech infrastructure that allows for easy integrations and scalability is crucial for your organization’s success down the line. Now is the time to reevaluate if your technology is working for you.
View these slides to learn more about:
-Market trends that have changed the status quo
-The current state of tech-enabled TA delivery and the leading models
-Techniques for assessing process & technology gaps to identify the right solutions
-How to build the business case for change and investment
Entrada spent 2014 working with firms who wanted competitive advantage through better resourcing.
We learnt some lessons on what questions companies ask themselves to inform strategy, how they view the shape of their businesses, what market trends were deemed significant and the ideas on new ways to deliver great outcomes to clients without compromising on price OR quality (sorry Porter!).
We also honed our own strategy: now planning to spend 2015 focused on developing and providing versatile on-shore talent to partner with firms who want the flexibility of a contingent workforce but the integrity of a consultancy.
We look forward to continuing work with firms who want recruitment-agency free growth, strategic resourcing and augmented project delivery, who can recognise a value-add relationship when they see one.
Happy strategy.
Business Idea Proposal Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
When it comes to winning the trust and the loyalty of the prospective client a business proposal is an entrepreneur’s magical wand which never fails to exercise its power. It helps the entrepreneurs pitch his business, product, and service in an invigorating way. Also, vendors, suppliers or any of your clients need a proposal in order to decide whether they want to work with your company or not. Here is a business idea proposal template aesthetically and institutively designed to help you increase the power of this tool manifold. This PPT slideshow can help you in presenting your business idea skillfully so that your prospective client gets impressed and assigns his project to you. Every business is formed to solve a particular problem and this problem solving- endeavor of yours can be presented using this Business Idea Proposal PowerPoint Presentation. Present your product overview here which might consist of product strategy, competitive advantage, technical feasibility, etc. You can also include various other points like investment opportunity, market opportunity, SWOT analysis, etc in this proposal PowerPoint presentation slides. Further elaboration of the future benefits like product development, intellectual property, press mentions, etc. is also very easy with this template. With fully editable content and format, this business idea proposal template is suitable for everybody whoever requires a proposal to present in front of his clients. Therefore empower your team and reduce their workload of creating a business proposal from the very scratch using this professionally designed business idea proposal template presentation slides. It will be an absolute delight for your audience to watch and thus help you expand and grow. https://bit.ly/3iSu28c
Dr Max Blumberg: Harnessing the power of human capital for the digital ageThe_IPA
The IPA hosted its Talent Adaptathon at Altitude in London on 7th October 2014 in association with Daniel Marks London. Dr Max Blumberg (CEO Blumberg Partnership, Goldsmiths Research Fellow & CIPD Consultant) talked about harnessing the power of human capital for the digital age. Get involved by visiting the ADAPT Hub www.ipa.co.uk/adapt/talent and on Twitter #ipadapt.
Welcome to the largest, most comprehensive call center events in the world. The 2012 Call Center Week was the largest in its event history. Over 1,200 customer-focused executives came together to discuss executing innovation in a multi-channel environment. Join us in Vegas and find out how to play an even bigger role in the success of your company as you position the customer experience as a strategic business driver.
Making a Mobile Workplace: Sales Enablement - March 26 Webinar: SHOWPAD NV
This webinar was co-sponored by TabTimes and featured a case study from Accuvant. The one hour session covered:
How tablets drive a more engaging face-to-face conversation in unusual locations
How to manage complex content delivery for educated buyers on a tablet
How Accuvant makes sure +200 sales reps always have the right content at their fingertips
To see the on-demand recording go to:
https://attendee.gotowebinar.com/recording/963800364439248898
Planning Your Conversion Optimisation for 2017 PRWD
Planned your CRO strategy for 2017 yet?
In this presentation Paul Rouke (CEO and Founder, PRWD) and Sushant Sharma (Marketing Manager, VWO) share what are the essential elements for successful CRO and business growth in the new year.
Accenture & Genuine Parts: Jay Dettling and Thomas CookGamePlanConference
The need to provide an omni-channel buying experience touches all industries, and the auto-parts business is no exception. In this session, hear how auto parts industry leader Genuine Parts is leveraging hybris to pivot their business into a digitally oriented commerce engine that drives higher levels of value and service to B2B customers, and more revenue for the company.
Powerful strategies to grow your business efficientlyDavid Hughesh
Competition in today’s world of business is way too much and business owners must do everything required to grow. The techniques utilized for scaling a business are the thing that separates an independent company, a start-up, or potentially a gainful association from one another.
Think Like a Customer - Value Stream Mapping to See Waste and ValueAndrea Darabos
Rather than focusing on meeting departmental objectives and KPIs, organizations need to collaborate better along value streams and understand how they create value customer to customer. Value is defined by your customers, therefore Value Stream Mapping done from their perspective will help you identify unnecessary activities (waste) as well as partially done work (WIP) and other improvement opportunities in your operations. Value Stream mapping is most powerful if it is done by the team working on the stream, in a transparent, visual way, focusing on the AS-IS practice of how you do things today. For best results, arrange a neutral facilitator to run the session.
Compelling Pitch Deck Service for Startups & ProfessionalsAbhishek Sinha
Pitch deck consultation and development service for startups and professionals. So far our presentations have helped startups raise over $8M. We have developed over 2,000 slides for companies such as PaddyPower, Hilton, Morgan Stanley,
TribeCX: Customer Experience: Today's Business BenchmarkSalesforce_Benelux
GREAT Customer Experience
Customer experience is “a blend of a company’s rational performance and the emo1ons evoked in all the interactions with the customer, across all touch points”
* Consistently great experiences don’t happen by chance
* They are the outcome of deliberately designed customer journeys
*..how do you engage the organization and
make Customer Experience work..?
QuestionPro - Introduction to Customer Experience Part 2: Customer Journey Ma...QuestionPro
Did you know? Customer journey mapping drives improvements that yield the greatest financial return.
In Part Two of this Introduction to Customer Experience Management webinar series, you will learn about the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
You'll learn:
• How to chart each step of your customer experience
• How to highlight your moments of truth
• Customer mapping best practices
QuestionPro - Introduction to Customer Experience Part 3: CX BenchmarkingQuestionPro
Now that you have chosen your CX metric and mapped out your customer journey, the last key foundation of building a successful CX program is benchmarking.
Benchmarking allows understanding how your organization is performing in relation to others - both in your own sector and in other sectors. There are several ways to benchmark your performance over time, but we will introduce you different ways that are found to be successful to companies such as Emirates, Salesforce, and UPS.
Join us and learn how benchmarking:
• Uncovers key drivers that influence your organization’s performance
• Provides a quick way to evaluate your CX readiness and business goals
• Differentiates yourself against others
Modernizing your Marketing Suzanne Martin 6 13-16Suzanne Martin
Marketing technology is radically evolving the capabilities of today's B2B marketer, but with it comes new challenges as well. Take stock of your current marketing operation - are you able to successfully adopt the new tech and adapt your processes, programs and performance management? This presentation provides a 6-part framework to help you focus on what's important and assess where you stand.
Product Marketing can be a strategic role, but Product Marketers need to understand how they can achieve that. This presentation provides 4 high level strategies to follow to increase the value of Product Marketing in your company.
Becoming a Customer-Centric Enterprise Via Real-Time Data and Design ThinkingDataStax
Customer expectations are changing fast, while customer-related data is pouring in at an unprecedented rate and volume. How can you contextualize and analyze all this customer data in real time to meet increasingly demanding customer expectations? Join Mike Rowland, Director and National Practice Leader for CX Strategy at West Monroe Partners, and Kartavya Jain, Product Marketing Manager at DataStax, for an in-depth conversation about how customer experience frameworks, driven by Design Thinking, can help enterprises: understand their customers and their needs, define their strategy for real-time CX, create value from contextual and instant insights.
Product Marketing is often the forgotten step-child of a product organization - poorly defined roles, understaffed, with misaligned objectives and overly tactical deliverables. This session will provide specific information to address these problems and help leaders define, staff and run Product Marketing organizations that enable companies to maximize the value of their product initiatives.
Creating Content Marketing Programs that Product Revenue Kapost
Full [on-demand] webinar: http://bit.ly/content_revenue — Learn how to minimize the content learning curve to maximize revenue, from B2B marketing leader Ardath Albee.
Create an Unprecedented – and Brand Compliant – Customer ExperienceAprimo
With the explosion of channels (both online and offline) and rise in consumer expectations for a more dynamic, personalized experience, content is now front of mind for marketers. Content has become the key to marketing success as companies strive to engage with their audience in a variety of ways. Whether that entails the creation, management, or distribution of content and assets, marketers are prioritizing how to better market with content across all channels.
The management, control, and delivery of content has become mission-critical for the marketing and product management of any brand.
MarTech San Francisco 2017
Visit our Facebook Page for a recording of the presentation!
Marketing technology demands a new approach to fully leverage its power. This presentation shares an approach to modernizing the overall marketing function to compete in today's digital market, where the buyer is in control of the journey.
STRATEGY IS VANITY, STRATEGY EXECUTION IS SANITY - Bridge the gap between str...AchieveIt
You’ve invested your time, energy and resources in planning your organization’s strategy. Unfortunately, most strategy leaders invest a disproportionate amount of time in strategic planning, rather than in strategy execution!
Strategy is just a useless façade without effective strategy execution, monitoring and tracking.
Within these slides, Bahaa Moukadam, founder of SeeMetrics Partners and contributing author of Scaling Up, explains how to shift the organizational focus from strategic planning to strategy execution, which metrics to focus on and how to effectively communicate your execution-focus throughout your organization.
You will learn:
- How many ‘priorities’ are too many priorities, and what to do about it
- The must-know metrics to close the gap between strategy and execution
- Practical ways to overcome communication obstacles to boost organizational productivity and results
Analytics is the hottest commodity on the job market today. Everyone wants to be an analyst and everyone wants analysis to inform their decisions. However barely scratching the surface reveals some disconnect between the Analyst community and their stakeholders ranging from expectations of actionability, to be able to understand the insights on the stakeholders side and the quality of problems being solved and the insights being acted up on from the analyst side. It leads to significant heartburn, churn and lost business opportunity. This presentation is a discussion on the drivers of the issues, possible solutions leveraging analytics and a framework for objective measurement of performance/contribution/action and growth & development. This was presented at TM Forum Live 2016 at Nice,France.
Professional Overview: Lynn Hunsaker - ClearActionClearAction
Pictorial resume / bio of Lynn Hunsaker, Customer Experience Transformation Strategist at ClearAction, CEO at Marketing Operations Partners, and co-founder of Marketing Future Forum.
See http://ClearActionCX.com
http://MOpartners.com
The Why - Contracting Must Change and What will Happen if We Don't?thempowergroup
Session One - We must redefine the role of contracting in light of worldwide changes and the business context we live in, but how and where do we start - with our 'trading partners' or ourselves (businesses)?
As our world is changing (global reach, green, sustainability, immigration, etc.) so is the business context we work in. That change necessitates a change in the way we interact and contract with our trading partners.
Session One is directed at senior leaders and others interested in leading change and will focus on “why” the Contracting organization must change / evolve from an unnecessary cost to a competitive differentiator.
We will discuss what happens if you don't redefine the role of the contracting organization and explore the following questions:
Who are the key stakeholders (internal and external) that will be impacted by and / or facilitate the change?
What are the Stakeholder Decision Drivers?
Why it is important to move from competing to collaborating?
Why do adversarial relationships with trading partners destroy value?
What is the business benefit of making the change happen?
Every customer interaction with a company is an opportunity for a lasting impression. When companies invest in Customer Experience improvements, they see revenue grow as high as 5x. As your customers' expectations increase, advances in CX management must keep pace.
Is a great customer experience an impossible ask? No. The challenge is where to start.
George Pace, Global Consulting Partner at Ogilvy Consulting, leads this webinar exploring the real ways Customer Experience drives revenue.
Similar to Customer Experience Service Event 15th September 2016 Tribe presentation (20)
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.