A qualified trainer with extensive experience designing and delivering health and social care training. She has developed training programs to achieve the knowledge element of the Care Certificate and train in-house assessors. She has over 10 years of experience working in management roles across the private, public, and third sectors of the social care industry, including managing home care services, adult social care programs, and organizations supporting deaf people. She is skilled in areas such as service development, budget and performance management, marketing, and multi-agency partnership working.
The January 2016 Q&A Medical Coding Webinar from Certification Coaching Org (CCO), www.cco.us, discussed a variety of topics of interest to outpatient and inpatient medical coders. Topics included Coding Metastatic Breast Cancer Diagnosis, Diagnosis Coding of CVA or TIA with No Late Effect (residual or deficit), CMS Fee Schedule Look-Up Tool, Diagnosis Coding for Airbags in Transport Accident, Cardiovascular System & Appendix L, HIV ICD-10-CM Codes, and CPT Coding of Lacerations.
Certification Coaching Org’s VIP program and the CCO Replay Club was also discussed. Attendees’ questions on various coding topics were answered. Educational topics and panel discussion were presented by Chandra Stephenson, CPC, CIC, COC, CPB, CPCO, CPMA, CPC-I, CCS, CANPC, CEMC, CFPC, CIMC, CGSC, COSC, CRC; Alicia Scott, CPC, CPC-I, CRC; and Laureen Jandroep, CPC, CPC-I, COC, CMSCS, CHCI, CPPM. The host for the webinar was Boyd Staszewski.
El conocimiento y diligenciamiento de la normativa legal vigente en Seguridad y Salud en el Trabajo aporta en realizar acciones tendientes a prevenir, mantener y mejorar el SST, aplicar la metodología para la Identificación, valoración y control de riesgos, coordinar con áreas vinculadas con la Seguridad y Salud en el Trabajo los planes a ejecutar, elaborar procedimientos, Instructivos, registros aplicables al sistema de Seguridad y Salud en el Trabajo.
The importance of social engineering training, and why it makes sense to simulate phishing attacks to figure out where your information security posture falls short of expectation.
The January 2016 Q&A Medical Coding Webinar from Certification Coaching Org (CCO), www.cco.us, discussed a variety of topics of interest to outpatient and inpatient medical coders. Topics included Coding Metastatic Breast Cancer Diagnosis, Diagnosis Coding of CVA or TIA with No Late Effect (residual or deficit), CMS Fee Schedule Look-Up Tool, Diagnosis Coding for Airbags in Transport Accident, Cardiovascular System & Appendix L, HIV ICD-10-CM Codes, and CPT Coding of Lacerations.
Certification Coaching Org’s VIP program and the CCO Replay Club was also discussed. Attendees’ questions on various coding topics were answered. Educational topics and panel discussion were presented by Chandra Stephenson, CPC, CIC, COC, CPB, CPCO, CPMA, CPC-I, CCS, CANPC, CEMC, CFPC, CIMC, CGSC, COSC, CRC; Alicia Scott, CPC, CPC-I, CRC; and Laureen Jandroep, CPC, CPC-I, COC, CMSCS, CHCI, CPPM. The host for the webinar was Boyd Staszewski.
El conocimiento y diligenciamiento de la normativa legal vigente en Seguridad y Salud en el Trabajo aporta en realizar acciones tendientes a prevenir, mantener y mejorar el SST, aplicar la metodología para la Identificación, valoración y control de riesgos, coordinar con áreas vinculadas con la Seguridad y Salud en el Trabajo los planes a ejecutar, elaborar procedimientos, Instructivos, registros aplicables al sistema de Seguridad y Salud en el Trabajo.
The importance of social engineering training, and why it makes sense to simulate phishing attacks to figure out where your information security posture falls short of expectation.
1. Curriculum Vitae
!Heather Charley
186, The Dale
Waterlooville
Hampshire
Tel: 07988768052
heather_charley@yahoo.co.uk
!Personal Statement:
!A qualified trainer, with extensive experience of designing and delivering Health & Social Care training. I have
a wide portfolio of courses that can be delivered in any setting to a range of audiences from service users to
managers. To meet the Care Certificate I have developed a programme that achieves the knowledge element
of the qualification and am able to train in-house assessors to complete the Certificate.
!I have wide experience across Private, Public and Third Sectors. within the Social Care industry. I have
significant knowledge of the Social Care sector, ensuring the implementation of the Care Act within services.
Experienced in managing teams and services in Social Care.
!Continuous Professional Development:
!2015 - Mindfulness Diploma, Centre of Excellence Online
2013 - 2014 Diploma in Life, Business & Executive Coaching, University of St Mark & St John, Plymouth
!Summary of Qualifications:
!2007 – 2008 Diploma in Management Studies Level 7 (Masters Level), Highbury College, Portsmouth
2005 – 2006 Certificate in Education, Southampton University
2004 – 2005 7407 Certificate in Teaching Further Education, Highbury College, Portsmouth
2002 – 2003 Edexcel D32/D33 Assessors Award
2002 – 2003 NVQ Level 3 Guidance
!Professional Experience:
!2014- Trainer & Life Coach, First Steps Coaching & Training
Experience gained:
• Free-lance training to deliver Health & Social Care courses including - Personal
Care Risk Management, Dementia Awareness, Person Centred Care, MCA &
DoLS, Mental Health Awareness, Infection Control, E&D, Lone Working/Personal
Safety
• Working with individuals to connect them with their inner purpose, build confidence
clarity and be fulfilled and happy, ready to embrace the next steps in their life.
• Working with people with mild-moderate mental health issues, including stress and
anxiety to explore coping techniques.
!2012- Locality Manager, Guinness Care & Support Ltd
Experience gained:
• Management of CQC regulated Home Care Services ensuring they meet the
requirements of the Care Act and Safeguarding regulations
• Working in partnership with specialist providers such as Age UK, Alzheimers Society,
Opensight
• Ensuring services are person centred to meet the individual needs of people with
Dementia, Alzheimers, complex physical needs and sensory needs
• Partnership working with Health, Local Authorities, Supporting People, local
communities and other stakeholders
2. • Assessment of customer requirement and eligibility for a service.
• Ensuring customer service excellence
• Delivering presentations to service users, Local Authorities, Health professionals
• Business marketing to Public and Private sectors
• Business planning and evaluation of outcomes
• Budget management & report writing
• Recruitment and training of staff to meet the Care Certificate, including and staff
retention
• Operating within targets to meet funder and management deadlines
• Working within a highly pressured environment
• Management of remote services
• Growth management by analysing output data
• Working within a team of Care At Home Managers to provide a co-ordinated and
consistent approach to service development nationally.
!2011 - 2012 Head of Operations, [sonus] Working with deaf people, Southampton
Experience gained:
• Marketing
• Income generation
• Contracts management
• Fund-raising
• Budget management
• Performance management – staff/service
• Change management
• Project management
• Service development
• Multi-agency partnership working
• Networking skills
2009 - 2011 Business Manager, Vanguard Centre for Independence, Adult Social Care, Portsmouth
City Council
Experience gained:
• Marketing – Internal & External to organisation
• Income generation schemes
• Contracts management – Other Local Authorities/Contractors
• Event management – Fund-raising
• Budget preparation and management
• Staff training
• Negotiation skills – NHS/PCT/Other Local Authorities/Contractors
• Performance management – Service/Staff
• Outcome measurement to meet local & national performance indicators
• Change management/Lean Systems Thinking approach
• Project management
• Service planning/development within a community setting
• Working within a multi-agency environment
• Delivering presentations to external agencies/commissioners/Senior Management
Team
• Middle management supervision and professional development
!2006 - 2009 Deputy Manager, Sensory Impairment & Deaf Services Team/Horizon Resource Centre,
Portsmouth City Council
Experience gained:
• Project management
• All aspects of staff management, supervision and professional development
• Training delivery
• Financial management
• Outcome measurement
3. • Systems development
• Service development
• Budget control
• Marketing
References:
!Available on request