1. Mark D. Martin
4346 Eaglewood Avenue
Shreveport, Louisiana 71119
Phone: 318-834-0166
Email: m.damondmartin@gmail.com
OBJECTIVE: Seeking long term employment in an organization where I can grow professionally and further
enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work
environment.
EDUCATION:
Qualification
Awarded
Training and Issuing Authority Enrollment Date
8100-PLE-Professional Level Exam State of LouisianaDepartmentof CivilService November 2014
Associate of Applied Science Degree:
Network System Administration
ITT Technical Institute
Houston, Texas
March 2012 –
December 2013
Diploma: Business Accounting
Specialist
Southern Careers Institute
Corpus Christi, Texas
April 2010 –
July 2011
SKILLS:
 Ability to communicate verbally and in writing
 Customer relation skills.
 Knowledge of telecommunications equipment functionality
 Initiative and follow through skills
 Data entry and computer skills
 Flexibility to work shift scheduling
 Ability to learn more about merchandise and utilize product information to meet Customer needs.
 Ability to read, write, and understand printed materials.
 Ability to stock and display merchandise in accordance with Company guidelines.
 Knowledge of and ability to apply Company and department policies and procedures.
 Knowledge of and proficiency with scanning equipment, power jack, sky lift, and pallet jack.
 Knowledge of merchandise, prices, and choices.
EXPERIENCE:
Technical Support Specialist – July 2014 to Present
Teleperformance, Shreveport, LA
 Answers customer phone calls from the repair line, determines if an incident should be initiated in the
system, and follows dispatcher procedures.
 Resolves customer repair issues by telephone, within scope of ability.
 Contributes to service call reduction by educating customers on corrective action when possible.
 Verifies and enters repair information into the system for programming and dispatch.
 Question customer as to nature of trouble to help isolate problem prior to dispatching technician.
 Maintains accurate records for tracking and reporting purposes.
Inventory Control Specialist – December 2010 to June 2011
Wal-Mart, Corpus Christi, TX
 Maintain inventory with computerized and physical controls

2. Mark D. Martin
Front Desk Manager – May 2009 to July 2010
Good Samaritan Rescue Mission, Corpus Christi, TX
 Facilitate intake process
 Manage daily requirements for transient workers
 Assist Program Director in internal matters and public relations
Telephone Operator – April 2008 to August 2008
First Data Corporation, Corpus Christi, TX
 Assist American Express account owners with replacement of lost, stolen, or damaged cards
Material Handler – August 2007 to February 2008
Zarsky Lumber, Corpus Christi, TX
 Maintain inventory and cleanliness of parts and accessories warehouse and lumber rack
 Supervise and manage day-to-day operation of warehouse
Aircraft Dispatcher – June 2004 to June 2006
L-3 Communications, Vertex Aerospace, Corpus Christi, TX
 Scheduling Flights
 Liaison between two Naval Flight School squadrons and L-3 on-site management to ensure effective day-
by-day flight operations.
 Input aircraft flight data into database
 Compile reports to demonstrate aircraft availability and maintenance trend analysis
 Filing and typing
 Customer Service for Navy and Marine Corps Instructor Pilots and Student Pilots
 Constant communications with flight crew, maintenance/production control, and work center
supervisors to ensure steady flow of flight schedule
 Review of Aircraft Discrepancy Books (ADB) to ensure aircraft availability for flight schedule
 Perform a wide range of clerical and administrative duties related to aircraft maintenance; maintaining
aircraft discrepancy books.
Aviation Maintenance Administration Petty Officer - January 1998 to January 2004
United States Navy
 Align, calculate, document, and track maintenance schedules, inspections, intervals, and deviations
 Prepare and verify aircraft inventory records
 Personnel clerk
 Central and dispersed technical publications librarian
 Training Record Clerk
 NALCOMIS database administration (OMA and IMA)
M1 Abrams A1 Tank Hull System Specialist – November 1992 to January 1998
Louisiana Army National Guard, Shreveport, Louisiana
 Electronic and mechanical principles and concepts
 Use of electronic, electrical and mechanical test equipment
 Diagnose and troubleshoot malfunctions
 Use of schematics, drawings and wiring diagrams
REFERENCES: Available upon request