Culture First 2019: Day 3, Bringing HUMANITY back into the workplace

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There are so many daily moments when humanity and empathy are needed at work. Employees are humans first, and somewhere along the line, we forgot this. Claude Silver, Chief Heart Officer at VaynerMedia, empowers us to contribute powerfully to our cultures by looking through the lens of being 100% human at work. You will be inspired to push your company and culture into action! You will be empowered to bring empathy into your organization! And you will know how to create a sense of belonging, cultivate purpose and celebrate joy! You will walk away with the essential elements and methodologies to create strong teams that drive culture forward with a sense of motivation and collective energy!

Business

Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve
Creating a Culture of
Belonging and Bravery Takes
Heart

Heart is the central operating
system of a human.
Humans are the central operating
system of a culture.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

The mystery of human existence lies not
in just staying alive, but in finding
something to live for. - Dostoyevsky
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Everyone has a reservoir of
untapped potential waiting to be
released.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Unlocking human potential
starts with you.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Bring the heart and humanity back
into the workplace and create brave
spaces for people to thrive in.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

We want to build the single-greatest
Human Organization
in the history of time. - Gary Vaynerchuk
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Infuse empathy throughout
the agency and touch every
single employee (all 800+).
My Job Description
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Concentrate on the mission,
not the climb.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

EQ>IQ
Doing it without ropes
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Culture is invisible to the eye –
it exists in the hearts and minds
of the people who live it.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

@claudesilver
In the past, jobs were about muscle.
Today, you need brains.
But tomorrow they’ll be about heart.
And tomorrow is here.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Humans are wired to connect.
We are wired to belong.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

People matter.
Skills are commoditized.
Relationships are everything.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

@claudesilver
Signals of connection
are the doorway to belonging.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Creating a culture of
belonging and bravery starts
with each person bringing
their full self to work.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

True belonging does not require
you to change who you are.
It only requires youto be who you
are. –Brené Brown
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

What weakens a
heart-based culture?
TOXIC COMPETITION
SECRECY
MICRO-MANAGEMENT
PUBLIC HUMILIATION
ON/OFF THE ISLAND
GOSSIP
CYNISIM
NEGATIVE BIAS
FEAR
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

@claudesilver
What promotes a culture
of belonging?
PURPOSE
TRANSPARENCY
AUTONOMY & RESPECT
ACCOUNTABILITY
ATTENTION & ACCESSIBILITY
COMPASSION
PERFORMANCE
GROWTH
POSSIBILITY
EQUALITY & INCLUSIVITY
WE, NOT I
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

@claudesilver
Emotional Needs
in the Workplace
LET ME BE MYSELF
CLEAR EXPECTATIONS
TELL ME WHAT’S REALLY GOING ON
MAKE ME PROUD I WORK HERE
MAKE MY WORK MEANINGFUL
DON’T MICRO-MANAGE ME
GIVE ME FREQUENT FEEDBACK
COACH ME / INVEST IN MY GROWTH
RECOGNIZE ME
INCLUSIVE ENVIORNMENT
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

HARD WORK.
FULFILLED.
ACHIEVEMENT.
PURPOSE.
BELONG.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

The way you see people is
the way you treat them.
And the way you treat them
is what they become.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

@claudesilver
Attention is the purest form of
generosity there is.
Attention unlocks serotonin.
Generosity unlocks oxytocin.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

APPLYING EQ TO HIGH PERFORMACE TEAMS
Connection +
Trust +
Empathy
LEADS TO Accountability +
Resilience +
Longevity
=
TEAMS ROOTED IN BELONGING
DRIVEN BY BRAVERY
BUILT FOR SPEED
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Micro-Steps to increase Belonging:
• Audit your recruiting practices.
• Ensure you are looking at diversity at a
macro.
• Transparent communication from
Leadership.
• Create robust orientation program to get
new joiners tasting the culture and DNA of
the company immediately!
• Enlist/Empower Culture Champions to
scale.
• Acts of serendipity.
• Walk the Walk.
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Micro-Steps to increase Bravery:
• Encourage real conversations.
• Create culture jam sessions among all
levels.
• Radical Candor Feedback training will
support people showing up with care not
coddling.
• It’s ok to “fail”. Provide safety nets.
• Support vulnerability.
• Leaders you are guides not the heroes.
• Celebrate one another!
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

I’ve learned that people will forget
what you said.
People will forget what you did.
But people will never forget how
you made them feel. -Maya Angelou
Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

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Culture First 2019: Day 3, Bringing HUMANITY back into the workplace

1. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve Creating a Culture of Belonging and Bravery Takes Heart

2. Heart is the central operating system of a human. Humans are the central operating system of a culture. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

3. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

4. The mystery of human existence lies not in just staying alive, but in finding something to live for. - Dostoyevsky Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

5. Everyone has a reservoir of untapped potential waiting to be released. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

6. Unlocking human potential starts with you. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

7. Bring the heart and humanity back into the workplace and create brave spaces for people to thrive in. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

8. We want to build the single-greatest Human Organization in the history of time. - Gary Vaynerchuk Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

9. Infuse empathy throughout the agency and touch every single employee (all 800+). My Job Description Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

10. Concentrate on the mission, not the climb. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

11. EQ>IQ Doing it without ropes Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

12. Culture is invisible to the eye – it exists in the hearts and minds of the people who live it. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

13. @claudesilver In the past, jobs were about muscle. Today, you need brains. But tomorrow they’ll be about heart. And tomorrow is here. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

14. Humans are wired to connect. We are wired to belong. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

15. People matter. Skills are commoditized. Relationships are everything. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

16. @claudesilver Signals of connection are the doorway to belonging. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

17. Creating a culture of belonging and bravery starts with each person bringing their full self to work. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

18. True belonging does not require you to change who you are. It only requires youto be who you are. –Brené Brown Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

19. What weakens a heart-based culture? TOXIC COMPETITION SECRECY MICRO-MANAGEMENT PUBLIC HUMILIATION ON/OFF THE ISLAND GOSSIP CYNISIM NEGATIVE BIAS FEAR Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

20. @claudesilver What promotes a culture of belonging? PURPOSE TRANSPARENCY AUTONOMY & RESPECT ACCOUNTABILITY ATTENTION & ACCESSIBILITY COMPASSION PERFORMANCE GROWTH POSSIBILITY EQUALITY & INCLUSIVITY WE, NOT I Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

21. @claudesilver Emotional Needs in the Workplace LET ME BE MYSELF CLEAR EXPECTATIONS TELL ME WHAT’S REALLY GOING ON MAKE ME PROUD I WORK HERE MAKE MY WORK MEANINGFUL DON’T MICRO-MANAGE ME GIVE ME FREQUENT FEEDBACK COACH ME / INVEST IN MY GROWTH RECOGNIZE ME INCLUSIVE ENVIORNMENT Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

22. HARD WORK. FULFILLED. ACHIEVEMENT. PURPOSE. BELONG. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

23. The way you see people is the way you treat them. And the way you treat them is what they become. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

24. @claudesilver Attention is the purest form of generosity there is. Attention unlocks serotonin. Generosity unlocks oxytocin. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

25. APPLYING EQ TO HIGH PERFORMACE TEAMS Connection + Trust + Empathy LEADS TO Accountability + Resilience + Longevity = TEAMS ROOTED IN BELONGING DRIVEN BY BRAVERY BUILT FOR SPEED Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

26. Micro-Steps to increase Belonging: • Audit your recruiting practices. • Ensure you are looking at diversity at a macro. • Transparent communication from Leadership. • Create robust orientation program to get new joiners tasting the culture and DNA of the company immediately! • Enlist/Empower Culture Champions to scale. • Acts of serendipity. • Walk the Walk. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

27. Micro-Steps to increase Bravery: • Encourage real conversations. • Create culture jam sessions among all levels. • Radical Candor Feedback training will support people showing up with care not coddling. • It’s ok to “fail”. Provide safety nets. • Support vulnerability. • Leaders you are guides not the heroes. • Celebrate one another! Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

28. I’ve learned that people will forget what you said. People will forget what you did. But people will never forget how you made them feel. -Maya Angelou Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

29. Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve

Culture First 2019: Day 3, Bringing HUMANITY back into the workplace

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