This guide demonstrates ICC's icXchange® solution for providing wireless connectivity to local businesses and communities. The icXchange® system uses a single broadband connection to provide outdoor wireless coverage across a city and indoor wireless for small businesses in a cost-effective way. It allows more users and improved online experiences over smaller connections. The flexible system scales with business needs, providing hotspots for small shops and networking for larger operations. ICC's solutions aim to connect whole communities and drive small business growth by ensuring online access and presence.
Smart government means going beyond mobileArti Gupta
To be Smart, governments needs to look beyond making their services available on mobile devices. It means understanding citizen's needs and designing services accordingly. Multiple technologies need to be used to design and deliver such experiences.
Smart Government or Mobile Government
What is the smart process
Business Process Reengineering
Lecture for Smart Government Conference - Dubai - Burj Al Arab - December 2013
The document provides an overview and analysis of leading smart city projects in the United States. It identifies Portland and Seattle as initial cities for a field trip by a Finnish delegation due to their high scores across metrics relevant to smart city development. Relevant smart city cases from Oregon and Washington are highlighted, including systems modeling in Portland, sustainability tools in Tacoma, and the Living Building Challenge framework. The document proposes broadening the field trip to include Anchorage, representing the Cascadia region of North America as a logical place to start Finnish-American smart city networking.
The document discusses smart city infrastructure frameworks. It describes key elements of smart city infrastructure including physical infrastructures like transportation and energy; environmental and living entities like citizens and ecosystems; and ICT systems that allow interactions and information flow. Foundational infrastructures for smart cities include critical human infrastructures, energy, water, transportation networks, ICT networks, data integration, buildings and mobile devices. Stakeholders in smart cities include citizens, industries, city authorities, infrastructure operators, and more. Five essentials for smart city ICT networks are deployment of broadband, use of smart devices, developing smart urban spaces, web applications and data analytics, and opening government data.
Smart Cities and the contribution of Orange
Orange provides connectivity, infrastructure, and services to support smart cities. Key smart city goals include optimizing resource use, improving mobility, and offering new services to citizens, businesses, and tourists. Drivers for smart city development include resource and transportation challenges from urbanization, changing consumer behaviors, and new ICT technologies like M2M, sensors, and high-capacity networks. Orange contributes its experience in telecom networks, IT platforms, data centers, and dedicated strategic programs to help cities achieve their smart city visions.
SMART City - Technology Solutions Examples - Part 1Amol Vidwans
The document discusses various smart city solutions enabled by technology across different domains:
- Smart energy solutions like smart metering, distribution management, renewables integration and asset management.
- Smart mobility solutions like traffic management, tolling, transit management and integrated mobility management.
- Smart water management solutions like water network management, storm water management, water loss detection.
- Other smart solutions for public services, buildings/homes, education, healthcare, logistics and more. It provides examples of applications and technologies that can help realize an integrated smart city framework.
City as a Platform - The global VillageAndre Fisch
In my Master Project for the Innovation & Technology Business School Zigurat i was thinking about digital transformation of a country in focus of cities. I worked out a high level concept based on citizen needs: A Platform Model that includes Virtual Identity, Service Portfolio and a Public Backlog, that enables Cities to create a highly innovative Enviroment that fits to different city cultures. I looking forward to your thoughts and feedback. Mail me: andre@hyperstacks.de
This guide demonstrates ICC's icXchange® solution for providing wireless connectivity to local businesses and communities. The icXchange® system uses a single broadband connection to provide outdoor wireless coverage across a city and indoor wireless for small businesses in a cost-effective way. It allows more users and improved online experiences over smaller connections. The flexible system scales with business needs, providing hotspots for small shops and networking for larger operations. ICC's solutions aim to connect whole communities and drive small business growth by ensuring online access and presence.
Smart government means going beyond mobileArti Gupta
To be Smart, governments needs to look beyond making their services available on mobile devices. It means understanding citizen's needs and designing services accordingly. Multiple technologies need to be used to design and deliver such experiences.
Smart Government or Mobile Government
What is the smart process
Business Process Reengineering
Lecture for Smart Government Conference - Dubai - Burj Al Arab - December 2013
The document provides an overview and analysis of leading smart city projects in the United States. It identifies Portland and Seattle as initial cities for a field trip by a Finnish delegation due to their high scores across metrics relevant to smart city development. Relevant smart city cases from Oregon and Washington are highlighted, including systems modeling in Portland, sustainability tools in Tacoma, and the Living Building Challenge framework. The document proposes broadening the field trip to include Anchorage, representing the Cascadia region of North America as a logical place to start Finnish-American smart city networking.
The document discusses smart city infrastructure frameworks. It describes key elements of smart city infrastructure including physical infrastructures like transportation and energy; environmental and living entities like citizens and ecosystems; and ICT systems that allow interactions and information flow. Foundational infrastructures for smart cities include critical human infrastructures, energy, water, transportation networks, ICT networks, data integration, buildings and mobile devices. Stakeholders in smart cities include citizens, industries, city authorities, infrastructure operators, and more. Five essentials for smart city ICT networks are deployment of broadband, use of smart devices, developing smart urban spaces, web applications and data analytics, and opening government data.
Smart Cities and the contribution of Orange
Orange provides connectivity, infrastructure, and services to support smart cities. Key smart city goals include optimizing resource use, improving mobility, and offering new services to citizens, businesses, and tourists. Drivers for smart city development include resource and transportation challenges from urbanization, changing consumer behaviors, and new ICT technologies like M2M, sensors, and high-capacity networks. Orange contributes its experience in telecom networks, IT platforms, data centers, and dedicated strategic programs to help cities achieve their smart city visions.
SMART City - Technology Solutions Examples - Part 1Amol Vidwans
The document discusses various smart city solutions enabled by technology across different domains:
- Smart energy solutions like smart metering, distribution management, renewables integration and asset management.
- Smart mobility solutions like traffic management, tolling, transit management and integrated mobility management.
- Smart water management solutions like water network management, storm water management, water loss detection.
- Other smart solutions for public services, buildings/homes, education, healthcare, logistics and more. It provides examples of applications and technologies that can help realize an integrated smart city framework.
City as a Platform - The global VillageAndre Fisch
In my Master Project for the Innovation & Technology Business School Zigurat i was thinking about digital transformation of a country in focus of cities. I worked out a high level concept based on citizen needs: A Platform Model that includes Virtual Identity, Service Portfolio and a Public Backlog, that enables Cities to create a highly innovative Enviroment that fits to different city cultures. I looking forward to your thoughts and feedback. Mail me: andre@hyperstacks.de
Smart city platform for 21st century service deliveryTristan Wiggill
A presentation by Jaco Cromhout (Head: Specialised Solution Sales) at the Transport Forum SIG 2 June 2016 hosted by George Municipality. The theme for the event was: "Smart City" and the topic of the presentation was: "Smart City Platform for 21st Century Service Delivery"
The document provides an overview of key shifts occurring in the digital economy that are enabling the transformation to smart cities. Some of the major shifts discussed include:
- A move from product ownership to accessing products and services through subscriptions.
- Personalization of products and services enabled by digital technologies like 3D printing and data-driven customization.
- Physical products becoming digital through digitization, hybrid digital-physical products, and physical products augmented with digital apps and services.
- Shortening of product life cycles and increasing pace of adoption of new technologies, placing pressure on companies to learn and adapt quickly.
This document discusses smart cities and KT Corporation's smart city strategy. It begins with definitions of traditional urban ICT, U-City, and smart city concepts. It then outlines KT's vision for smart cities and its partnership with Cisco to provide total ICT services through all phases of smart space development. KT aims to export its smart city expertise and has established a public-private company called Incheon U-City to implement its first smart city project in South Korea.
"Tel Aviv-Yafo is known as Israel's "Nonstop City". The vibrant atmosphere never stops; the nightlife and culinary scene never stop; culture never stops; 24 hours a day, Tel Aviv is an active metropolis, bursting with energy and creativity..."
Ron Huldai,
Mayor of Tel Aviv-Yafo
This document discusses Orange Business Services' smart city solutions and services. It outlines Orange's expertise in domains like smart buildings, smart grid, connected cars, citizen services, healthcare, and smart transport. It also provides examples of large smart city projects Orange has worked on in the Middle East and contact information.
Orange Business Services is a partner for designing, delivering, and operating smart city solutions. It provides connectivity, integration, mobility, cloud, and consulting services across domains like smart grids, buildings, transportation, healthcare, and more. Orange has experience delivering large smart city projects in the Middle East and can provide end-to-end ICT solutions and services from strategy through long-term operations.
40+ scenarios where network video can play a key role in smart city use cases. A list of representative cases with a short description of need, solution and result
This document proposes using information and communication technologies (ICT) to develop smart city solutions. It discusses how smart cities will rely on engaged citizens and prioritize user needs. The key to creating a smart city is bringing together infrastructure investment in smart technologies, citizens, and local commercial and government groups. Some essential elements for developing smart cities include deploying broadband networks, developing web and mobile applications, creating smart urban spaces, using smart devices, and opening government data. Transforming cities requires harmoniously integrating infrastructure, citizens, and administration. Combining technologies like the Internet of Things, cloud computing, and wireless sensors can enable smart energy, transportation, healthcare and other smart city initiatives to improve quality of life, economic growth, and sustainable urbanization
IRJET- Internet of Things Technologies for Future of Smart Cities: Artificial...IRJET Journal
This document discusses the role of Internet of Things (IoT) technologies in enabling smart cities. It describes how IoT allows objects to be connected to the internet and exchange data. This data can then be analyzed to improve services and efficiency in areas like transportation, waste management, and environmental monitoring. The document also outlines some challenges to the large-scale adoption of IoT in cities, such as security, lack of standards, and ensuring real-time solutions. It argues that combining IoT with artificial intelligence can help address issues like analyzing large volumes of data and automatically adjusting systems in response.
The document discusses trends driving the growth of smart cities and provides a vision of what smart cities of the future may look like. It then presents IDC Government Insights' smart city maturity model, which defines five stages of maturity for smart cities - from ad hoc to optimized. Finally, it outlines five best practice areas and related success factors that cities need to address to progress toward becoming truly smart cities. These best practice areas include both non-technology and technology factors such as leadership, infrastructure, data usage, and more.
This document discusses smart cities and some of the key challenges involved in developing and implementing smart city initiatives. It notes that smart cities can mean different things to different stakeholders like cities, businesses, and citizens. Some of the main challenges outlined include the complexity of cities and governance, developing an ecosystem of solutions and vendors, limited funding, and security issues. The document emphasizes that innovation does not require the latest technologies, and that collaboration both within and between cities is essential for smart city development. It presents examples of collaborations like Taiwan's Go Smart initiative and China's P.A.T.H. initiative. The conclusion is that moving forward will require engaging all stakeholders and focusing on solving real problems through proven as well as emerging technologies.
This document discusses building smarter cities through increased instrumentation, interconnectivity, and intelligence. It provides examples of how smarter transportation, public safety, energy/utilities, healthcare, education, and government services can lower costs, improve services, and raise quality of life. Collaboration, standards, and open innovation are key to building long-term strategies for smarter cities. IBM solutions can help cities in areas like public safety, transportation, energy/utilities, healthcare, education, and government services.
Innovation examples from the uae smart governmentSaeed Al Dhaheri
The document discusses innovation examples from the United Arab Emirates' smart government initiatives. It describes how the UAE has ranked highly in UN e-government surveys and discusses the country's journey to developing a smart government through mobile services. Specific innovation examples highlighted include the Center of Digital Innovation, which tests mobile apps for government agencies, and the Abu Dhabi City Guard app, which allows citizens to report issues to the government. The Ministry of Interior app is also discussed, which allows citizens to obtain certificates of good conduct online rather than visiting police stations in person.
From 2020 to 2025, the annual growth rate of the global smart city market is 14.8%, reaching US$820.7 billion.
This is the result of a market survey conducted recently by market analysts.
The most interesting aspect of the report did not appear in the data, and the data hardly explained anything. Instead, we should see this in the logic of the ecosystem in which they are located. An ecosystem involving not only public administration and local authorities, but also citizens, utility companies, and technology suppliers (hardware and software) gives us a rough idea of what we expect in the next five years.
Let us understand the results of the research in more detail.
Richard Baird, Vice President of IBM, presented on capabilities for digital transformation in government. He discussed systems of engagement that focus on citizen services through mobile apps, web apps, and social/location data. These systems need to be connected to systems of record for full transaction capabilities. IBM's systems of interaction portfolio bridges different systems and technologies like cloud, mobile, analytics and IoT. Case studies showed how systems of interaction improved emergency response times and patient care. The presentation promoted an integrated approach using IBM technologies to deliver digital government services.
This document discusses Internet of Things (IoT) applications in smart cities. It begins by defining what a smart city is and outlines some of the key aspects such as adequate infrastructure, citizen services, sustainability, and technology/data use. The document then discusses how IoT can enhance smart city initiatives by connecting devices to collect and analyze data across various domains like transportation, utilities, security etc. Challenges in implementing large-scale IoT projects in cities are also highlighted, as well as the need for collaboration between different stakeholders to overcome them.
This document discusses enabling technologies and architectures for an Internet of Things (IoT) system to support smart cities. It provides an overview of services that could be enabled by an urban IoT, including improved management of transportation, lighting, public spaces, cultural heritage sites, waste collection and more. The document also presents the Padova Smart City project, which deployed an IoT network in Padua, Italy to collect various data for city administration and provide services to citizens.
This document discusses cybersecurity in Moldova. It outlines the vision of Moldova having an advanced information society with widespread access to modern ICT infrastructure and digital services in a protected environment. It identifies threats like cyber attacks on critical infrastructure and unauthorized data access. The objectives are to improve national cybersecurity levels, increase competence in cybersecurity, and promote international cooperation. Areas of intervention include developing the legal framework, institutions, standards, organizational structures, and technology to enhance cybersecurity.
The document discusses smart cities and their objectives. It defines a smart city as one that uses technology to provide services and solve city problems, such as improving transportation, social services, sustainability, and citizen engagement. The main goals of smart cities are to improve efficiency, reduce waste, and maximize social inclusion. Specific objectives mentioned include improving safety, sustainability, efficiency, equality, and citizen engagement. The document then discusses the history of smart cities and how current models involve public participation. It provides examples of how smart cities can benefit society through data-driven decision making, enhanced citizen engagement, safer communities, reduced environmental footprint, improved transportation, increased digital equity, new economic opportunities, and increased workforce engagement.
Smart cities use technology to improve services and solve problems. The main goals are improving efficiency, reducing waste, and maximizing inclusion. A smart city uses data and technology to make transportation more efficient, improve social services, promote sustainability, and give citizens a voice. Some examples of smart city objectives include improving safety, sustainability, efficiency, equality, and citizen engagement. Smart cities can reduce environmental impact through energy efficiency, renewable energy, air quality monitoring, and green transportation.
Smart city platform for 21st century service deliveryTristan Wiggill
A presentation by Jaco Cromhout (Head: Specialised Solution Sales) at the Transport Forum SIG 2 June 2016 hosted by George Municipality. The theme for the event was: "Smart City" and the topic of the presentation was: "Smart City Platform for 21st Century Service Delivery"
The document provides an overview of key shifts occurring in the digital economy that are enabling the transformation to smart cities. Some of the major shifts discussed include:
- A move from product ownership to accessing products and services through subscriptions.
- Personalization of products and services enabled by digital technologies like 3D printing and data-driven customization.
- Physical products becoming digital through digitization, hybrid digital-physical products, and physical products augmented with digital apps and services.
- Shortening of product life cycles and increasing pace of adoption of new technologies, placing pressure on companies to learn and adapt quickly.
This document discusses smart cities and KT Corporation's smart city strategy. It begins with definitions of traditional urban ICT, U-City, and smart city concepts. It then outlines KT's vision for smart cities and its partnership with Cisco to provide total ICT services through all phases of smart space development. KT aims to export its smart city expertise and has established a public-private company called Incheon U-City to implement its first smart city project in South Korea.
"Tel Aviv-Yafo is known as Israel's "Nonstop City". The vibrant atmosphere never stops; the nightlife and culinary scene never stop; culture never stops; 24 hours a day, Tel Aviv is an active metropolis, bursting with energy and creativity..."
Ron Huldai,
Mayor of Tel Aviv-Yafo
This document discusses Orange Business Services' smart city solutions and services. It outlines Orange's expertise in domains like smart buildings, smart grid, connected cars, citizen services, healthcare, and smart transport. It also provides examples of large smart city projects Orange has worked on in the Middle East and contact information.
Orange Business Services is a partner for designing, delivering, and operating smart city solutions. It provides connectivity, integration, mobility, cloud, and consulting services across domains like smart grids, buildings, transportation, healthcare, and more. Orange has experience delivering large smart city projects in the Middle East and can provide end-to-end ICT solutions and services from strategy through long-term operations.
40+ scenarios where network video can play a key role in smart city use cases. A list of representative cases with a short description of need, solution and result
This document proposes using information and communication technologies (ICT) to develop smart city solutions. It discusses how smart cities will rely on engaged citizens and prioritize user needs. The key to creating a smart city is bringing together infrastructure investment in smart technologies, citizens, and local commercial and government groups. Some essential elements for developing smart cities include deploying broadband networks, developing web and mobile applications, creating smart urban spaces, using smart devices, and opening government data. Transforming cities requires harmoniously integrating infrastructure, citizens, and administration. Combining technologies like the Internet of Things, cloud computing, and wireless sensors can enable smart energy, transportation, healthcare and other smart city initiatives to improve quality of life, economic growth, and sustainable urbanization
IRJET- Internet of Things Technologies for Future of Smart Cities: Artificial...IRJET Journal
This document discusses the role of Internet of Things (IoT) technologies in enabling smart cities. It describes how IoT allows objects to be connected to the internet and exchange data. This data can then be analyzed to improve services and efficiency in areas like transportation, waste management, and environmental monitoring. The document also outlines some challenges to the large-scale adoption of IoT in cities, such as security, lack of standards, and ensuring real-time solutions. It argues that combining IoT with artificial intelligence can help address issues like analyzing large volumes of data and automatically adjusting systems in response.
The document discusses trends driving the growth of smart cities and provides a vision of what smart cities of the future may look like. It then presents IDC Government Insights' smart city maturity model, which defines five stages of maturity for smart cities - from ad hoc to optimized. Finally, it outlines five best practice areas and related success factors that cities need to address to progress toward becoming truly smart cities. These best practice areas include both non-technology and technology factors such as leadership, infrastructure, data usage, and more.
This document discusses smart cities and some of the key challenges involved in developing and implementing smart city initiatives. It notes that smart cities can mean different things to different stakeholders like cities, businesses, and citizens. Some of the main challenges outlined include the complexity of cities and governance, developing an ecosystem of solutions and vendors, limited funding, and security issues. The document emphasizes that innovation does not require the latest technologies, and that collaboration both within and between cities is essential for smart city development. It presents examples of collaborations like Taiwan's Go Smart initiative and China's P.A.T.H. initiative. The conclusion is that moving forward will require engaging all stakeholders and focusing on solving real problems through proven as well as emerging technologies.
This document discusses building smarter cities through increased instrumentation, interconnectivity, and intelligence. It provides examples of how smarter transportation, public safety, energy/utilities, healthcare, education, and government services can lower costs, improve services, and raise quality of life. Collaboration, standards, and open innovation are key to building long-term strategies for smarter cities. IBM solutions can help cities in areas like public safety, transportation, energy/utilities, healthcare, education, and government services.
Innovation examples from the uae smart governmentSaeed Al Dhaheri
The document discusses innovation examples from the United Arab Emirates' smart government initiatives. It describes how the UAE has ranked highly in UN e-government surveys and discusses the country's journey to developing a smart government through mobile services. Specific innovation examples highlighted include the Center of Digital Innovation, which tests mobile apps for government agencies, and the Abu Dhabi City Guard app, which allows citizens to report issues to the government. The Ministry of Interior app is also discussed, which allows citizens to obtain certificates of good conduct online rather than visiting police stations in person.
From 2020 to 2025, the annual growth rate of the global smart city market is 14.8%, reaching US$820.7 billion.
This is the result of a market survey conducted recently by market analysts.
The most interesting aspect of the report did not appear in the data, and the data hardly explained anything. Instead, we should see this in the logic of the ecosystem in which they are located. An ecosystem involving not only public administration and local authorities, but also citizens, utility companies, and technology suppliers (hardware and software) gives us a rough idea of what we expect in the next five years.
Let us understand the results of the research in more detail.
Richard Baird, Vice President of IBM, presented on capabilities for digital transformation in government. He discussed systems of engagement that focus on citizen services through mobile apps, web apps, and social/location data. These systems need to be connected to systems of record for full transaction capabilities. IBM's systems of interaction portfolio bridges different systems and technologies like cloud, mobile, analytics and IoT. Case studies showed how systems of interaction improved emergency response times and patient care. The presentation promoted an integrated approach using IBM technologies to deliver digital government services.
This document discusses Internet of Things (IoT) applications in smart cities. It begins by defining what a smart city is and outlines some of the key aspects such as adequate infrastructure, citizen services, sustainability, and technology/data use. The document then discusses how IoT can enhance smart city initiatives by connecting devices to collect and analyze data across various domains like transportation, utilities, security etc. Challenges in implementing large-scale IoT projects in cities are also highlighted, as well as the need for collaboration between different stakeholders to overcome them.
This document discusses enabling technologies and architectures for an Internet of Things (IoT) system to support smart cities. It provides an overview of services that could be enabled by an urban IoT, including improved management of transportation, lighting, public spaces, cultural heritage sites, waste collection and more. The document also presents the Padova Smart City project, which deployed an IoT network in Padua, Italy to collect various data for city administration and provide services to citizens.
This document discusses cybersecurity in Moldova. It outlines the vision of Moldova having an advanced information society with widespread access to modern ICT infrastructure and digital services in a protected environment. It identifies threats like cyber attacks on critical infrastructure and unauthorized data access. The objectives are to improve national cybersecurity levels, increase competence in cybersecurity, and promote international cooperation. Areas of intervention include developing the legal framework, institutions, standards, organizational structures, and technology to enhance cybersecurity.
The document discusses smart cities and their objectives. It defines a smart city as one that uses technology to provide services and solve city problems, such as improving transportation, social services, sustainability, and citizen engagement. The main goals of smart cities are to improve efficiency, reduce waste, and maximize social inclusion. Specific objectives mentioned include improving safety, sustainability, efficiency, equality, and citizen engagement. The document then discusses the history of smart cities and how current models involve public participation. It provides examples of how smart cities can benefit society through data-driven decision making, enhanced citizen engagement, safer communities, reduced environmental footprint, improved transportation, increased digital equity, new economic opportunities, and increased workforce engagement.
Smart cities use technology to improve services and solve problems. The main goals are improving efficiency, reducing waste, and maximizing inclusion. A smart city uses data and technology to make transportation more efficient, improve social services, promote sustainability, and give citizens a voice. Some examples of smart city objectives include improving safety, sustainability, efficiency, equality, and citizen engagement. Smart cities can reduce environmental impact through energy efficiency, renewable energy, air quality monitoring, and green transportation.
The document outlines the vision and goals of Digital India, which aims to transform India into a digitally empowered society. It discusses key areas like digital infrastructure as a utility, e-governance and services, digital literacy, and cyber security. The key objectives are providing high-speed internet nationwide, digitizing services and documents, promoting cashless transactions, and establishing an open digital platform to encourage collaboration and participation.
The future of digital government services in the era of smart citiesSaeed Al Dhaheri
This presentation was made for the 21st GCC smart government and smart cities conference that was held in Dubai from 16-19 May 2015. It covers the new trends in digital government service delivery and impact on CIO's. the move towards digital government in the GCC was also highlighted.
Digital India is a government initiative launched in 2015 to transform India into a digitally empowered society. It has three core components - developing digital infrastructure, delivering services digitally, and improving digital literacy. The initiative aims to connect rural areas with high-speed internet and reduce paperwork by making government services available electronically. It has various programs focused on areas like digital payments, healthcare, education, cyber security and more to improve governance, services and citizen empowerment. The goal is to improve quality of life through access on mobile devices and create a transparent system with citizen participation and oversight.
S2.3 [VNPT]-5G and the Digital Government-v1.4.pptxssuser21aa821
This document discusses 5G and digital government strategies in Vietnam. It outlines VNPT's vision to become a leading digital service provider and digital hub in Asia by 2025 and 2030. It describes VNPT's network infrastructure and role in developing e-government solutions. VNPT aims to build comprehensive technology capabilities and a digital ecosystem across areas like smart cities, healthcare, education and more to drive digital transformation. Key initiatives discussed include the Vietnam Data Exchange Platform and Innovative Digital Galaxy platform leveraging technologies like AI, blockchain, cloud computing and more.
E-governance initiatives in India began in the mid-1990s with projects focusing on computerizing sectors like railways and land records, but these early projects had limited interactive features and revealed gaps requiring more comprehensive planning. The National e-Governance Plan launched in 2006 aimed to deliver services across domains but lacked integration. The new e-Kranti program approved by the government aims to transform e-governance through an integrated approach, leveraging new technologies, and reengineering government processes.
Role of open source technology in making digital IndiaRamesh Wadawadagi
Digital India is a large program launched by the Indian government to transform India into a digitally empowered society. It has 9 pillars focused on areas like digital infrastructure, digital services, digital literacy, electronics manufacturing and jobs. Open source software plays an important role in Digital India through recent government policies promoting its adoption, collaborative development and use of open APIs. Open source allows for transparency, community involvement and cost savings which help advance the goals of Digital India.
Digital transformation trends in government focus on improving the citizen experience through more efficient service delivery, security, and data-driven decision making. Technologies like digital service platforms, smart city initiatives, digital identity, and improved communication channels aim to create more connected, sustainable governments that can better serve citizens. Advanced analytics move agencies from lagging indicators to autonomous, real-time decision processes to drive innovation and connections between government and those it serves.
Digital India is a campaign launched by the Government of India to ensure that Government services are made available to citizens electronically by improved online infrastructure and by increasing Internet connectivity or by making the country digitally empowered in the field of technology.
If you want any information regarding digital india then you can get it from here.
<a> Mera Digital India</a>
The digital world that we live in today is that where every civilian has a bright prospect to transform the lives in many ways that were hard to envision just a couple of years ago. It is the outcome of several innovations and technology advances. Today, every nation wants to be fully digitalized that will empower society in a better manner. The 'Digital India' programmer, an initiative of honorable Prime Minister Mr. Narendra Modi, will emerge new progressions in every sector and generates innovative endeavors for gen Next. The motive behind the concept is to build participator, transparent and responsive system.
This Smart Region ambition of the regional council is declined into five operational pillars driving our action in terms of digital transformation of territories and organizations.
Smart cities integrate digital technologies and data to improve urban services, reduce costs and resource consumption, and engage citizens. Key parameters that define smart cities include smart energy, buildings, mobility, infrastructure, governance, education, and healthcare. The global smart city market is expected to reach $1.565 trillion by 2025, with smart governance and education making up 24.6% of projects. Dubai has ambitious plans to become a pioneer smart city across telecoms, transportation, utilities, education, buildings, public safety, and tourism. System integrators will play a key role in converging sectors and providing unified smart city platforms and solutions.
The Digital India programme aims to transform India into a digitally empowered society and knowledge economy by improving online infrastructure and internet connectivity. Its vision areas include universal digital infrastructure, digital identity, cybersecurity, access to services, e-governance, and digital resources in Indian languages. The key components are expanding broadband connectivity, digital identity programmes like Aadhaar, e-governance initiatives to deliver government services electronically, and improving access to healthcare, education, agriculture and security technologies. The goals are to enhance citizen participation in the digital and financial space through services like banking and payments.
This document discusses smart cities and the leadership challenges they present. It defines smart cities and communities, noting that smart cities utilize technology like sensors to improve living quality. The relationship between organizations and communities is key. It outlines some common smart city priorities like transportation and connectivity, and the challenges leaders face in areas like procurement and managing public-private partnerships. Effective smart city leadership requires understanding residents' needs, services, infrastructure, and assets, as well as navigating complex technology systems and privacy issues. It takes different skills than traditional city leadership, including social and emotional intelligence to represent people and understand the various public and private entities involved in smart cities.
Digital India is a program launched by the Indian government to transform India into a digitally empowered society and knowledge economy. It has three main components: digital infrastructure as a utility to every citizen, governance and services on demand, and digital empowerment of citizens. The program aims to connect rural areas with high-speed internet networks, increase internet and phone access, improve online government services and digitally empower citizens.
The document discusses India's Digital India program, which aims to transform India into a digitally empowered society and knowledge economy. It has three key visions: 1) availability of high-speed internet access, 2) a digital identity for every citizen, and 3) enabling citizen participation through bank accounts and mobile phones. The program coordinates e-governance initiatives across various government departments and aims to provide services to citizens electronically. It also connects rural areas with internet and invests in digital infrastructure development projects.
Information and Communication Technologies (ICT) for Rural DevelopmentJo Balucanag - Bitonio
This document discusses information and communication technologies (ICT) for rural development, specifically focusing on rural ICT center programs. It notes that while cybercafes are common in urban areas, they are not financially viable in rural areas due to issues like high connectivity costs and low population density. As a result, governments have established telecenters modeled after cybercafes to bring ICT access to underserved rural communities. The document examines the challenges rural ICT centers face in achieving sustainability and impact, and identifies some best practices of successful programs, such as focusing on skills development training. It concludes that rural ICT centers can help advance development goals if viewed as technology hubs that promote digital inclusion and skills learning.
The document discusses smart cities, defining them as cities that use information and communication technologies to be more efficient, manage resources better, and improve citizens' quality of life. It describes key factors in smart city development like new technologies, open innovation, and technical architecture. It also outlines examples of smart city initiatives and applications around the world and how 5G can further enable smart cities.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
3. Slide: 3
Presented by :
SUBHENDU MAJI
IT Coordinator, Burdwan Municipality
mail@subhendu.net
+91 93326 45926
4. Slide: 4
Presented at :
CONFERENCE ON MUNICIPAL PLANNING AND REFORMS IN WEST BENGAL
16th March 2013
Centre for Urban Economic Studies, Calcutta University
6. Slide: 6
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
E-governance may be defined as “use of information and
communication technologies (ICTs) by public bodies to deliver
information and/or services to citizens and other stakeholders to
complement, replace or improve existing delivery systems”. Now “M-
governance” or mobile- governance is personalizing and extending the
concept of E-governance and delivering services to the hands of the
citizens and other stakeholders.
E-gov ?
Introduction:
7. Slide: 7
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Introduction
Urban local bodies in India are the primary delivery mechanism for
providing basic services to urban citizens in the areas of public health,
education, social development, water, sanitation, Street lighting, solid
waste management, land development, transportation, beautification,
housing development, livelihood development and many other essential
services. Generally urban local body consists of a board of councillors by
the elected members and assisted by government bureaucrats. Elected
representatives provides the socio-political interface to the citizens, the
bureaucrats handle the delivery mechanisms of the policies initiated by
the board of councillors.
ULB ?
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MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
It can be observed that most of the urban local bodies in India have a
poor understanding of the enormous potential that information and
communication technologies hold in improving the functioning of these
organizations. In so many cities private public partnership in urban
governance has been successful in bringing together the various stake-
holders consisting of municipal service providers, the city government,
domain experts, nongovernment organizations and the citizens on a
common platform to discuss urban development issues and evolve
common governance guidelines.
Scenario:
Introduction:
9. Slide: 9
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Why handheld digital device?
Usage of handheld digital device based service
delivery in urban local bodies (ULBs) can extend
capabilities of indigenously developed mobile
devices and applications in bridging the digital
divide in an evolving economy in the Indian
context. Usage of converged handheld digital
devices based service delivery in urban local
bodies can enhanced social dialogue, multi-criteria
decision making, standardized and simplified
processing.
Introduction:
10. Slide: 10
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
It is well known that handheld digital devices like mobile phones, tablet
PCs have become the most wide-present communication device in
Indian cities and towns, with higher penetration rates than the
Internet. These days mobile communication in India is affordable and
as such no skills and training required using the device and services.
converged handheld digital devices in India
Introduction:
11. Slide: 11
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Trends in Telephone subscribers and Tele-density in India
Introduction:
Mobile phone in India
12. Slide: 12
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Introduction:
Mobile phone in India
Opportunities for the mobile phone based service delivery in urban local bodies
have incredibly expanded due to growing interest among the citizens and other
stake holders.
Wireless Subscribers
Total Wireless Subscribers 929.37 Million
Urban Subscribers 596.98 Million (64.24%)
Rural Subscribers 332.38 Million (35.76%)
Teledensity 76.68
Urban Teledensity 162.57
Rural Teledensity 39.35 Till May 2012.
Source: TRAI
13. Slide: 13
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Converged handheld digital devices based services can be used as a
tool to improve good governance, facilitates openness and
transparency and creates a freer flow of information between
departments, institutions and various layers within government. Also
facilitates a freer flow of information between government and
citizens and opens up opportunities for citizens to participate more
directly in decisions making that affect them. Converged handheld
digital devices help to create an informative, connected, innovative,
participative and converging society.
Why converged handheld digital devices as a channel
for service delivery in urban local bodies?
14. Slide: 14
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
Some of the key reasons to use converged handheld digital devices
as a channel for service delivery in urban local body are-
• Wide spread wireless network infrastructure enables
mobile phones to reach all the areas in any
geographical boundaries without difficulties and
complexities.
Reach
15. Slide: 15
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
• Delivery of e-government services in the existing paradigm requires
access to Internet, and in reality very few recipients have access to
internet. While number of mobile phone users is ever increasing
and even more have access through shared usage and ownership.
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
Total Internet Subscribers 19.67Million
Total Wireless Subscribers 929.37 Million
Till May 2012. Source: TRAI
Access
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MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
• Truly 'anywhere and any-time'. It allows people to
communicate faster, quicker, and sooner. Important
information, ideas and news can be transferred quickly
and waiting for information is greatly reduced. Also
information can be fetched and sent if even the user is
not present in the same geographical area. Further,
there is an increasing public demand for mobility and
easy access to services.
Mobility
17. Slide: 17
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
• Just few years ago, when these devices were viewed
as expensive luxuries, meant for large business
houses, the police force and army, and now almost
everyone around us own cell phones. Mobile
phones have become an integral part of people's
lives and m-government will be the normal way of
doing things.
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
Acceptance
18. Slide: 18
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
• Being two-way communication using
various combinations of voice and text
messaging and due to mobility it operates
in real-time. Handheld digital devices are
switched on most of the time, which
widens the concept of instant and real-
time information exchange.
Real-time
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MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
• As handheld digital device is a personal gadget, when using it for
service delivery, every piece of information is meant only for the
person it is desired to. It provides individual users with
personalized information services. By this way, only the
information user-interested can reach the end user only. Also the
system can adapt to a user’s most recent preferences.
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
Personalization
20. Slide: 20
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
• Due to wide reach, high access, good acceptance and real-
time interaction converged handheld digital devices offer
efficient solutions to communication challenges. Also
innovative and applicable technological research and
development is boosting the efficiency of handheld digital
devices based services.
Efficiency
21. Slide: 21
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
• Cell phones and converged digital devices have been found to be
of great help also in emergency situations and in times of disasters
and natural calamities. Most tale-service providers and mobile
phones allow users to make emergency calls, so that such
situations can be easily dealt with. For instance there have been a
number of cases where people struck with disasters such as
landslides and earthquakes have found way for themselves with
the use of their mobile phones. It is also observed that the mobile
phone services are lesser effected in natural calamities.
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
Dependable
22. Slide: 22
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Why converged handheld digital devices as a
channel for service delivery in urban local bodies?
• Handheld digital device technology relatively cost lower than
internet technology, it has minimized the entry barriers for poor
and common people. Affordability form providers end is still a
bit concern as most of the decision makers are unaware of the
cost needed to pay for the infrastructure, communication and
services. In developing regions going mobile may be the only
viable option, economically.
Cost
23. Slide: 23
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
• Ever growing use of mobile phones by clients for accessing services like receiving
alerts, doing queries, making application for services, making payments etc.
• Converged handheld digital devices based service delivery can complement and
supplement Internet based delivery of government services.
• There is requirement of converged handheld digital devices based services in time of
natural calamities and creating awareness among citizens.
• There is space to huge scope for alternate modes of delivery as implementation of e-
governance is at an early stage and needs a wider reach.
• Using mobile phone based service delivery it will be easier to reach poor citizens with
e-governance.
Where does converged handheld digital devices based service delivery fit?
24. Slide: 24
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Types of converged handheld digital devices based applications
• Mobile apps (installable mobile application software) can communicate with the
govt. side server to enquire or avail any services available on that platform, like,
enquiring and paying online tax, apply for various services, online grievance
management system etc.
• Citizens can use the mobile phone to make calls to a call centre run by the
government to provide information and services.
• Bulk or user specific SMS can be sent from a central server to reach registered
users who seek specific alerts/information. Also using SMS service, two way real-
time interactions to enquire and receive responses from a Government agency.
• Handheld digital devices can be used for internet connection to a computing and
data communication device.
• Recorded voice / text alert can be sent to differently abled persons in case of
emergency and their regular health information can be monitored.
G2C
25. Slide: 25
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
• Grass root workers who work in a distant area from the office they can
access information from the main server in real-time.
• Outdoor workers can seek expert advice or instant approval from the
hierarchy.
• Converged handheld digital devices are used to perform the real-time
synchronization of field data for effective and efficient monitoring of
emergency situation like natural calamities, disease outbreak etc.
• Other govt. agencies’ outdoor workers can seek real-time data verification
from different bodies to take on sport decisions depending on information
received from different govt. agencies.
Types of converged handheld digital devices based applications
G2C
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MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Role of converged handheld digital devices in ULB’s Service Delivery
Nature of services Role of converged handheld digital devices
Birth, death and
cremation certificate issue
and verification
Can be used to verify whether the certificate is original or not
Health & Sanitation,
Septic Tank Cleaning
Application can be made. Status of submitted applications can be
tracked. Heath status can be monitored from instantly aggregated
field reports.
Waste Removal
Application and complaints about the solid waste management can
be made. Status of submitted applications can be tracked.
Trade License &
enlistment
Can be used to verify authenticity of the license, and owner. Status of
license can be retrieved. Status of submitted applications can be
tracked.
Rickshaw & Van License
Complaints can be made against the vehicle while refusing for a ride
or demanding abnormal fare.
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MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Role of Mobiles in ULB’s Service Delivery
Nature of services Role of converged handheld digital devices
Holding, Mutation,
Separation,
Amalgamation
Application can be made. Information can be retrieved about any
holding like owners, area of land etc. Status of submitted
applications can be tracked.
Building Plan, Site Plan,
Master Plan, Building
Certificate
Status of submitted building plan/site plan/ master plan
applications can be tracked.
Marriage Hall Booking
Vacancy enquiry and instant booking can be done if a suitable M-
pay system is implemented
Water Car
Application, Vacancy enquiry and instant booking can be done if a
suitable M-pay system is implemented
Water Connection,
Cylinder Tap Repair
Application can be made. Status of submitted applications can be
tracked.
28. Slide: 28
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Role of Mobiles in ULB’s Service Delivery
Nature of services Role of converged handheld digital devices
Property tax, water
bills/charges
Can deliver an abstracted bill with amount due and last date to
registered individuals. Instant payment notification can be sent.
Can pay instant/remotely if a suitable M-pay system is
implemented.
Disbursement of
government funds like
Pensions schemes
Making cash payments from accounts by a bank agent. Normally
mobile equipment can be located closer to the client.
Parking
Vacancy enquiry and instant booking can be done if a suitable
M-pay system is implemented
Disaster management
Sending alerts to registered/all city users-small amounts of
information anytime, anywhere.
Social Campaign and
Event Notification
Sending information to users anytime, anywhere.
Enquiry
Sending information to the user as per their query like tourist
places, parks, cinema halls, restaurants, road guide, traffic
information etc.
29. Slide: 29
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Pros and cons of converged handheld digital
devices based service delivery system:
o Cost of ownership and operations are relatively small and
affordable.
o Penetration is higher than Internet by orders of magnitude.
o Socially more accepted than the web based services.
o Greatly improves convenience-anytime, anywhere.
o Enhances integrated communication using different devices like
surveillance camera, voice services, text messaging service (Booth
SMS and email), online platform (website) etc.
o Personalized information can be targeted to a specific user.
o Even to go online no fixed line telecom access is required.
o Requires less training to operate than a computer and web
based services.
30. Slide: 30
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Pros and cons of converged handheld digital devices
based service delivery system:
o While using mobile phone or tablet pc, comparison to computers
power supply is a definite advantage.
o Can be integrated with small printers, biometric devices and smart card
readers etc.
o Handle small amounts of data on screen and for transfer.
o Generally Cannot be used as a multi user device.
o Low cost mobiles are helping to enhance penetration, but most of
those don’t come with all required features. GPRS, voice message etc
require expensive services.
o The small screen is a limitation, bigger screens require expensive
phones.
o Ability of mobiles to handle many local languages (UNICODE).
31. Slide: 31
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Challenges in converged handheld digital
devices based service delivery system:
Preparedness and readiness of ULBs to alter
traditional ways of serving customers and adopt new
ways of service delivery.
Service delivery through converged handheld digital
devices is not a part of the NeGP at present.
Low cost mobiles and tablets with required features
need to be availed.
Law of the land does not recognize converged
handheld digital device documents and transactions.
32. Slide: 32
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
To do
o Generation awareness and confidence among city
managers need to be done prominently.
o Coordination between banks, banking regulators, NeGP,
mobile service providers, technology providers, ULBs need
to be done.
o Appropriate incentives needs to be taken to avail low cost
mobiles or tablet pcs with required features.
o Advocacy for inclusion in NeGP.
o Amending law to recognize mobile document and
transaction.
o Encouraging NGOs/NPOs to come forward with innovative
initiatives.
33. Slide: 33
MUNICIPAL SERVICES DELIVERY THROUGH CONVERGED HANDHELD DIGITAL DEVICES
Conclusion
Converged handheld digital devices is not the only solution for improved
communication in governance. Traditional channels like meetings, billboards, radio,
information brochures and various e-gov initiatives should also be taken. Effective
back offices need to be functioning properly and converged handheld digital device
solutions will add an extra dimension to it.
As per DFID, good governance builds on the
concept of action: to create relationships, to
listen, inform, act and deliver government
services in a sustainable and transparent
way. If implemented correctly, mobile
applications can support these actions by
creating a higher efficiency in information
sharing and communications and to create
access to the inclusive public space that is a
prerequisite for good governance.
36. Slide: 36
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