Presented on Thursday 7 September at the NCVO Campaigning Conference 2017.
Jarina Choudhury, volunteering consultancy development officer, NCVO
Chris Lawes, media officer, Gingerbread
Chris Reed, director of volunteer mobilisation, British Red Cross
Grant Fisher, director, Model Westminster
Jude Anane-Agyei
Louise Peim, support network manager, Endometriosis UK
If you would like to find out more about our training and events, visit our website at https://www.ncvo.org.uk/training-and-events.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
Storytelling with Data (Global Engagement Summit at Northwestern University 2...Sara Hooker
Delta Analytics facilitated a workshop aimed at nonprofits in the initial stages of data collection. This workshop was hosted at the 2017 Global Engagement Summit at Northwestern.
The goal of the workshop is to equip social impact organizations with the tools necessary to start telling their story using data. This workshop was led by Sara Hooker and Jonathan Wang.
Delta Analytics is a 501(c)3 nonprofit that collaborates with non-profits all over the to generate positive social impact through key data insights and management services. Driven by a passion for numbers and dedication to community engagement, we help public service organizations with all their data-driven needs. Our mission, quite simply, is data for change.
How using social impact measurement and reporting can help your charity with Public Benefit Reporting.
Gauge provided a breakfast workshop with Harbinson Mulholland and Edwards & Co entitled "A Whole New World - Understanding the new reality for charity reporting"
Presented on Thursday 7 September at the NCVO Campaigning Conference 2017.
Jarina Choudhury, volunteering consultancy development officer, NCVO
Chris Lawes, media officer, Gingerbread
Chris Reed, director of volunteer mobilisation, British Red Cross
Grant Fisher, director, Model Westminster
Jude Anane-Agyei
Louise Peim, support network manager, Endometriosis UK
If you would like to find out more about our training and events, visit our website at https://www.ncvo.org.uk/training-and-events.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
Storytelling with Data (Global Engagement Summit at Northwestern University 2...Sara Hooker
Delta Analytics facilitated a workshop aimed at nonprofits in the initial stages of data collection. This workshop was hosted at the 2017 Global Engagement Summit at Northwestern.
The goal of the workshop is to equip social impact organizations with the tools necessary to start telling their story using data. This workshop was led by Sara Hooker and Jonathan Wang.
Delta Analytics is a 501(c)3 nonprofit that collaborates with non-profits all over the to generate positive social impact through key data insights and management services. Driven by a passion for numbers and dedication to community engagement, we help public service organizations with all their data-driven needs. Our mission, quite simply, is data for change.
How using social impact measurement and reporting can help your charity with Public Benefit Reporting.
Gauge provided a breakfast workshop with Harbinson Mulholland and Edwards & Co entitled "A Whole New World - Understanding the new reality for charity reporting"
Homeless assistance increasingly relies on data, performance measurement, and management information systems. This workshop will describe elementary concepts in data and performance management, as well as practical strategies for using data systems to support a performance-based homeless assistance system. This workshop is designed to prepare those inexperienced with data and performance measurement for the HEARTH Data and Performance Measurement workshop.
This is the presentation following our second Insight Seminar in partnership with Bigwave media. Speakers included Simon Beer, Lesley Aiken, Carl Bennett, Alex Burrows & David Monkhouse.
Step Seven of the Accountability in Action training kit.
In this step we learn about evidence-based advocacy. We will learn how to develop an advocacy strategy and consider who you should make your case to and how to communicate it.
Navigating the Social Media Landscape: Social media has gone from fun distractions to necessary channels of communication. As a result we are bombarded with lots of content and lots of noise. How do we navigate this fast-paced and dynamic social media environment? How can we leverage social media for our business objectives? How can we be heard above all the noise? How do we avoid social media fails? How do we determine ROI? This master class will help you determine the proper approach, find the right networks with the right audiences, execute successful strategies, and drive both engagement and impact.
Exploring small charity data in the Royal Borough of Kingston upon Thames and the data sets, free and low cost digital tools and specialist support organisations that can help.
Superhighways and Kingston Voluntary Action brought together charity professionals and data experts for a day of data discovery.
IDENTIFY THE BEST CONVERTING SOURCE AND ASK YOURSELF “IS THIS
DIG IN FURTHER INTO INDIVIDUAL CAMPAIGNS AND ASK YOURSELF “WHICH ONES DO I KEEP OR DUMP?”
Cohort Analysis: What Is It? Why Does It Matter? FIGURE OUT HOW TO GET REPEAT BEHAVIOR AND FORM HABIT LOOPS
Cohort Analysis Who sticks around from one time period to another? Analyzing cohorts increases your chances of having people upgrade over time or buy again. If you don’t have good retention, nothing else matters. Brian Balfour, VP Growth, Hubspot • What % of the user base is still active? • What differentiates groups of people? • What actions can you take to make people stay?
Example Cohort Report
This row shows how many people signed up in February 2015.
This row shows how many people signed up in July 2015.
People signed up in February 2015. People signed up in July 2015.
These columns show how many months have elapsed since the sign up month.
These cells represent the % of people that have come back within the first month since signing up.
Darker cells represent hot spots of high retention rate. Lighter cells represent low retention rates.
The most important thing is the curve of this line.
This is a bad retention curve because this line reaches 0.
Retention starts at 40% at the first month, which means you’ve already lost 60% of your original users.
By month two, you’ve dropped to 15% of your original users.
By month 3 and onwards, barely any original users are present.
Over the course of 3 months, you’ve essentially lost all of your users.
This is a good retention curve because this line NEVER reaches 0.
Retention starts at 100% in the first month, meaning everyone has stuck around.
From month 2 onwards, you drop to 40%, but maintain there.
With improvements to your marketing, product, and efforts, you hope to increase retention every month.
1. Click on the cell 2. Click on the “View the 102 people”
Use the words and phrases from customer responses in the marketing copy to increase conversions
Message Experimentation
Thomas H. Davenport, Professor, Babson College Experimentation Figure out how one channel works for you. Experiment on other channels to figure out how to get them to work. • What do you do now that could be improved? • What inputs do you control? • Do you have a culture of using data to make decisions? The real payoff will happen when the organization as a whole shifts to a test-and-learn mind-set
This is where we lifted product adoption by 12%.
Notification • 17.2% conversion rate • over 2 months • 538 conversions
Lightbox • 30.84% conversion rate • over 3 days • 278 conversions
1 Perception is everything. Tap into values, feelings and storytelling within your marketing. 2 Segment your audience to identify the best performing customer groups - then optimize. 4 Experimentation grants huge lifts if you have the culture and process.
Unlocking your community potential with digital
- By Steve Haines – Neighbourly
The pace of technology is moving fast and there are endless opportunities to use it to help connect people, gain new sources of support and resources, and tell your story to engage supporters. But small charities and community groups are often benefiting least from these opportunities. This workshop will showcase the best of these technologies, draw together case studies, helpful advice and tips, and help you get the most out of these new tools to deliver greater impact.
Support your project online and socially workshopCourtney Ireland
Unlocking your community potential with digital
By Steve Haines – Neighbourly
The pace of technology is moving fast and there are endless opportunities to use it to help connect people, gain new sources of support and resources, and tell your story to engage supporters. But small charities and community groups are often benefiting least from these opportunities. This workshop will showcase the best of these technologies, draw together case studies, helpful advice and tips, and help you get the most out of these new tools to deliver greater impact.
A new model of care for general practice, pop up uni, 10am, 2 september 2015NHS England
Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event.
Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development.
This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being.
More information is available online: www.expo.nhs.uk
Services for Later Life conference: A change in thinking: Redefining servicesAge UK
Age UK's Services for Later Life conference took place on 12 July 2012. This presentation was given by Dan Corry, Chief Executive, New Philanthropy Capital.
Homeless assistance increasingly relies on data, performance measurement, and management information systems. This workshop will describe elementary concepts in data and performance management, as well as practical strategies for using data systems to support a performance-based homeless assistance system. This workshop is designed to prepare those inexperienced with data and performance measurement for the HEARTH Data and Performance Measurement workshop.
This is the presentation following our second Insight Seminar in partnership with Bigwave media. Speakers included Simon Beer, Lesley Aiken, Carl Bennett, Alex Burrows & David Monkhouse.
Step Seven of the Accountability in Action training kit.
In this step we learn about evidence-based advocacy. We will learn how to develop an advocacy strategy and consider who you should make your case to and how to communicate it.
Navigating the Social Media Landscape: Social media has gone from fun distractions to necessary channels of communication. As a result we are bombarded with lots of content and lots of noise. How do we navigate this fast-paced and dynamic social media environment? How can we leverage social media for our business objectives? How can we be heard above all the noise? How do we avoid social media fails? How do we determine ROI? This master class will help you determine the proper approach, find the right networks with the right audiences, execute successful strategies, and drive both engagement and impact.
Exploring small charity data in the Royal Borough of Kingston upon Thames and the data sets, free and low cost digital tools and specialist support organisations that can help.
Superhighways and Kingston Voluntary Action brought together charity professionals and data experts for a day of data discovery.
IDENTIFY THE BEST CONVERTING SOURCE AND ASK YOURSELF “IS THIS
DIG IN FURTHER INTO INDIVIDUAL CAMPAIGNS AND ASK YOURSELF “WHICH ONES DO I KEEP OR DUMP?”
Cohort Analysis: What Is It? Why Does It Matter? FIGURE OUT HOW TO GET REPEAT BEHAVIOR AND FORM HABIT LOOPS
Cohort Analysis Who sticks around from one time period to another? Analyzing cohorts increases your chances of having people upgrade over time or buy again. If you don’t have good retention, nothing else matters. Brian Balfour, VP Growth, Hubspot • What % of the user base is still active? • What differentiates groups of people? • What actions can you take to make people stay?
Example Cohort Report
This row shows how many people signed up in February 2015.
This row shows how many people signed up in July 2015.
People signed up in February 2015. People signed up in July 2015.
These columns show how many months have elapsed since the sign up month.
These cells represent the % of people that have come back within the first month since signing up.
Darker cells represent hot spots of high retention rate. Lighter cells represent low retention rates.
The most important thing is the curve of this line.
This is a bad retention curve because this line reaches 0.
Retention starts at 40% at the first month, which means you’ve already lost 60% of your original users.
By month two, you’ve dropped to 15% of your original users.
By month 3 and onwards, barely any original users are present.
Over the course of 3 months, you’ve essentially lost all of your users.
This is a good retention curve because this line NEVER reaches 0.
Retention starts at 100% in the first month, meaning everyone has stuck around.
From month 2 onwards, you drop to 40%, but maintain there.
With improvements to your marketing, product, and efforts, you hope to increase retention every month.
1. Click on the cell 2. Click on the “View the 102 people”
Use the words and phrases from customer responses in the marketing copy to increase conversions
Message Experimentation
Thomas H. Davenport, Professor, Babson College Experimentation Figure out how one channel works for you. Experiment on other channels to figure out how to get them to work. • What do you do now that could be improved? • What inputs do you control? • Do you have a culture of using data to make decisions? The real payoff will happen when the organization as a whole shifts to a test-and-learn mind-set
This is where we lifted product adoption by 12%.
Notification • 17.2% conversion rate • over 2 months • 538 conversions
Lightbox • 30.84% conversion rate • over 3 days • 278 conversions
1 Perception is everything. Tap into values, feelings and storytelling within your marketing. 2 Segment your audience to identify the best performing customer groups - then optimize. 4 Experimentation grants huge lifts if you have the culture and process.
Unlocking your community potential with digital
- By Steve Haines – Neighbourly
The pace of technology is moving fast and there are endless opportunities to use it to help connect people, gain new sources of support and resources, and tell your story to engage supporters. But small charities and community groups are often benefiting least from these opportunities. This workshop will showcase the best of these technologies, draw together case studies, helpful advice and tips, and help you get the most out of these new tools to deliver greater impact.
Support your project online and socially workshopCourtney Ireland
Unlocking your community potential with digital
By Steve Haines – Neighbourly
The pace of technology is moving fast and there are endless opportunities to use it to help connect people, gain new sources of support and resources, and tell your story to engage supporters. But small charities and community groups are often benefiting least from these opportunities. This workshop will showcase the best of these technologies, draw together case studies, helpful advice and tips, and help you get the most out of these new tools to deliver greater impact.
A new model of care for general practice, pop up uni, 10am, 2 september 2015NHS England
Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event.
Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development.
This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being.
More information is available online: www.expo.nhs.uk
Services for Later Life conference: A change in thinking: Redefining servicesAge UK
Age UK's Services for Later Life conference took place on 12 July 2012. This presentation was given by Dan Corry, Chief Executive, New Philanthropy Capital.
Similar to CTA Scotland Conference - Demonstrating your Impact (20)
Slides from CTA's online event - Good to Go: How to Run School Transport, which took place on 01 October 2020. For a full recap and recording of the event head over to ctauk.org/recap-good-to-go-school-transport.
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Donate to charity during this holiday seasonSERUDS INDIA
For people who have money and are philanthropic, there are infinite opportunities to gift a needy person or child a Merry Christmas. Even if you are living on a shoestring budget, you will be surprised at how much you can do.
Donate Us
https://serudsindia.org/how-to-donate-to-charity-during-this-holiday-season/
#charityforchildren, #donateforchildren, #donateclothesforchildren, #donatebooksforchildren, #donatetoysforchildren, #sponsorforchildren, #sponsorclothesforchildren, #sponsorbooksforchildren, #sponsortoysforchildren, #seruds, #kurnool
2. What are we going to be looking at?
• What impact do you want to be having? What’s your Theory of Change?
• Collecting evidence
Your Numbers
Your People
• Telling people about your impact
What is your data telling you?
Creating a compelling impact report
3. What’s your Theory of Change?
Activities Outputs Impacts
The things you do What happens when
you do them.
What change is
accomplished?
• ‘Theory of Change’ is a way of laying out the impact you want to have, and
understanding what you need to do to get there.
• It’s useful for understanding what you want to measure, and the story you
want to tell.
4. What’s your Theory of Change?
Activities Outputs Impacts
What do you do to
make that happen?
What needs to happen to
create the change?
What change do you want
to create?
• ‘Theory of Change’ is a way of laying out the impact you want to have, and
understanding what you need to do to get there.
• It’s useful for understanding what you want to measure, and the story you
want to tell.
6. Theory of Change
• NCVO Knowhow NonProft – How to Build a Theory of Change
knowhownonprofit.org/how-to/how-to-build-a-theory-of-change
7. What do you need to measure?
Your Numbers Your People
8. Your Numbers
• There’s a lot of data that community transport providers can capture:
Passenger journeys
Distances travelled
Trips to doctors’ appointments
People who say they feel less lonely
The number of trips to the shops
Volunteering hours donated
Number of children helped to school
• Every journey you take tells a different story
• Look back on your theory of change to plan what you need to collect
10. Your Numbers
• How much money flows through
your minibus? How much do your
passengers spend in their
community?
• Measuring this can help you to say
that for every £X invested in your
service £X will be put back into the
local economy.
Your local economic impact
• Community transport preventing
loneliness and isolation could save the
NHS up to £1.1 billion a year.
• Better integrating community transport
into non-emergency patient transport
could save £74.5 million a year.
CT’s Wider Economic Impact
Gathering this data is important to demonstrate your impact social impact.
11. Your Numbers
In research published in 2015, Transport Scotland worked with 5
community transport providers, and their passengers, in
Scotland to demonstrate the economic and social benefits of
community transport.
The five case studies are estimated to generate £2.8 million per annum in Gross Value Added.
Findings from the surveys distributed as part of the research
included:
CT offers significant cost savings to local authorities, the NHS and other public bodies.
CT generates a large number of unremunerated productive hours and provides a pathway to
employment.
12. Your Numbers
Over the course of a month, Devon County Council carried out a
survey of around ring and ride and shop mobility users on
various community transport schemes in Devon asking them
how much they spent on trips that month.
The survey showed that they spent a total of £128,000 over the
course of the month. Based on that figure, they estimated that
service users spent £2.19 million in Devon during a year.
This meant that for every £1 invested by Devon County Council
almost £9 was spent in the local economy.
13. Your People
• The other type of evidence you can gather to measure and demonstrate your
impact is your people – the real life, personal stories of the lives you effect.
• Without an insight into who your passengers are and why your work means so
much to them, your numbers can seem quite abstract.
14. Your People
Case Studies and Testimonials – top tips:
• Look at the real, individual, lives that your services impact.
• The key is emotion – what would their life be like without access to your
services, and what does it mean to them that they do.
• Tell a story – who is this person? Why is it that their struggles and successes
should resonate with us?
• Tie these stories in with the impact you’re trying to demonstrate.
15. Your People
A good case study can consist of:
• Who is this person? How old are they?
• What service do they use?
• What was their life like before they started using your service? What problems
did they face?
• What is their life like now they can use your service? How has it helped them
overcome the problems they faced?
• Include first person quotes
16. Your People
Photos and videos – top tips:
• Visual representations of the work you do are just as important as written
case studies and testimonials.
• The best photos are the ones that focus on people.
• You don’t need professional equipment – most phone cameras are now just
as good!
• If you’re doing a case study, try to get a good close up of the person you’re
profiling!
20. Gathering your information
• Plan what data you want to want to collect - be as clear as possible about
what you’re trying to measure. That way you’ll ask the right questions and
get the right data.
• What’s the best way to collect this evidence? What will get you the best
response rate?
• Be mindful of people’s privacy – make sure you let them know what you’re
using it for. Statistics should be anonymised and case studies should only be
used with consent.
• Explain why you’re doing this – why do you need to collect this information,
why is it important, how does it benefit your passengers?
21. Telling people about your impact
Creating an annual impact report:
• Three key aspects of an effective impact report:
Why do you do what you do? Lay out your Theory of Change.
What do you do? Talk about your services, using some of your more
general numbers around passenger journeys etc.
What is your impact and how can you prove it? Use the specific numbers
and stories that you’ve gathered to demonstrate that you have created the
impact laid out in your Theory of Change.
27. Demonstrating your Impact - Recap
• Measuring your impact takes time and resources, but is worth doing.
• Start by creating your Theory of Change – this helps you understand what
you need to measure and what stories you need to tell to demonstrate that
you make a difference.
• Collect your evidence – numbers that show the breadth of what you do and
stories that help give those number life.
• Create an impact report where you tie your evidence to your Theory of
Change, proving that what you do makes a difference.