Crystal Tyner worked as an Implementation Specialist for two years under Alexander Shreders at ADTRAV Travel Management. Prior to Crystal's promotion, new customer implementations were erratic and unsatisfactory. Crystal single-handedly led the new implementation process, presenting a positive, proactive, and detailed plan that alleviated clients' apprehensions about change. Shreders received numerous compliments from growing clients and encourages contacting them about Crystal's value. With little prior experience, Crystal taught herself every aspect of travel management and learned the company's proprietary products and tools, developing customized enhancements for clients. Shreders says Crystal has an aptitude and ability to grasp new concepts instantly that he has rarely seen in