Professional WordPress

•

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The document discusses principles for running a professional business and serving clients effectively. It emphasizes starting with properly training and supporting employees, having the right tools and processes, and maintaining a balanced perspective between serving clients and protecting the business. It also stresses that account management requires more than just communication, and that the real client is often the client's own customer whose good ideas should be supported.

IT STARTS WITH US
(STAFF, TOOLS, PROCESSES)

“What’s good for our
employees is good
for our company.”

“What’s good for our clients
isn’t always good for us.”

EVERYONE
APPRECIATES
HEALTHY
BOUNDARIES.

ACCOUNT
MANAGEMENT "
IS MORE THAN
SENDING EMAILS.

OUR REAL "
CLIENT "
IS OUR "
CLIENT’S
CLIENT.

IF WE PROTECT
OUR CLIENTS
FROM THEIR
SILLY IDEAS,
THEY’LL GLADLY
PAY US FOR THEIR
GOOD ONES.

Chris Lema!
@chrislema
CTO & Chief Strategist
Crowd Favorite
chrislema.com

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