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This document outlines a system for managing client relationships and information through digital tools. It describes features like password protected login, interfaces with external databases, information gathering forms, and criteria for qualifying clients. The system allows for generating personalized documents, reports, distribution lists, and automated campaign management. It also includes a relationship management database to track various types of clients, prospects, and other contacts.
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مدیریت ارتباطات با مشتریان از جمله ابزارها و تکنیکهایی می باشد که سالهای زیادی است مورد بحث و گفتگو بوده و خواهد بود. با نگاهی دوباره به مفاهیم این تکنیک وروشهای مدیریتی مد نظر برای اصلاح ساختارهای ارتباطی با توجه به پیشرفتهای تکنولوژیکی در فضای کسب و کار امروز هدف این دوره می باشد.
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Customer Relationship Management (CRM) involves managing all aspects of a customer's relationship with a company. It uses technologies like data warehousing, data mining, and online analytical processing to collect and analyze customer data to better understand customers and improve marketing, sales, and customer service. Leading CRM software vendors include Siebel, SAP, Oracle, and Microsoft. While CRM can improve customer retention and increase sales, it also requires significant time and financial resources to implement properly.
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مدیریت ارتباطات با مشتریان از جمله ابزارها و تکنیکهایی می باشد که سالهای زیادی است مورد بحث و گفتگو بوده و خواهد بود. با نگاهی دوباره به مفاهیم این تکنیک وروشهای مدیریتی مد نظر برای اصلاح ساختارهای ارتباطی با توجه به پیشرفتهای تکنولوژیکی در فضای کسب و کار امروز هدف این دوره می باشد.
امید است مورد توجه علاقمندان قرار گیرد
این دوره تحت اعتبار شرکت آستورن اتریش اجرا می گردد و بسیار از مباحث به روز و جدید اروپایی در آن استفاده شده است.
همواره منتظر پیشنهادات سازنده شما خواهیم بود.
Crm technical laundry list
The document provides an overview of key concepts and components in SAP CRM including:
- CRM terms like customer relationship management and common data stored
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در این ارائه با 5 مدل اصلی و مطرح مدیریت ارتباط با مشتری آشنا می شوید. این مدلها هم به منزله نقشه راه هستند و هم به عنوان ابزاری برا شناخت ابعاد CRM و
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Deep dive into the use case of optimizing and personalizing programmatic ad buying on the individual user and ad placement level thanks to Spark MLLib and NLP on top of hundreds of millions of ad interaction data
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Business Strategies for Content Management - Part 4: Integrating Your Member ...
Business Strategies for Content Management - Part 4: Integrating Your Member ...
CONSUMER CREDIT RISK ASSESMENT, PREDICTION & MANAGEMENT SYSTEM
CONSUMER CREDIT RISK ASSESMENT, PREDICTION & MANAGEMENT SYSTEM
crm-model
- 1. rlogin Database, Information Strategy Fax Data Inquiry User Defined Qualification M-I-N-T™ Value Added Information Password protected login (RSA Verisign certificates) Interface with external databases (corporate or personal credit ratings, financial data, legal background, etc. Basic information gathering forms (remotely managed, user defined) Detailed information gathering forms (dynamically generated using NEXT command) Qualification criteria (Money, Influence, Need, Timing) MEIS Managed Extranet Information Services APSS Automated Personalized Selling System E-mail, WAP dynamically-generated personalized letter templates • brochures • price sheets • press releases • invitations to special events • coupons • newsletters • etc. Client's Fulfillment Archive Custom online reports, directories distribution lists via WWW Automated campaign management and fulfillment E-form™ Personalized fulfillment delivery Instant notification of new business opportunity via WWW, e-mail, fax, pager Relationship Management Matrix (Database) Database © 2001 David A. Berger CONFIDENTIAL Client Update client's database Prospects Customers Investors Shareholders Consultants Strategic Partners Associations Organizations Media Personnel etc. Web Web Web Site Visitors Contracts, Confirmations, Coupons, Certificates, Prices HTML DBXML Up-to-the-minute print-on-demand brochures, price sheets, letters, labels Remote Printer & Fulfillment