Customer Relationship Management (CRM) helps to develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.

1. Transforming Business With the Cloud
Point Perfect Technology Solutions
www.pptssolutions.com
CRM Solution Provider India

2.  CRM stands for Customer Relationship Management
 It is a model for managing existing and Future customer.
 NetSuite CRM+ delivers powerful CRM including Sales Force
Automation, Marketing Automation, customer service and etc.
Some of the benefits are
Clear visibility in sales and marketing
Elevates productivity with a360degree with the
customer.
Improves sales Performance
CRM

3. CRM

4. CRM FEATURES

5. Features
 Sales Force Automation

6. SALES FORCE AUTOMATION (SFA)

7.  Customer Management
 Opportunity Management and competitor Tracking
 Advanced Forecasting
 Document Management.
FEATURES OF SFA:

8. CUSTOMER MANAGEMENT

9.  NetSuite CRM+ eliminates redundant data entry and saves time.
 Sales representatives now have key data at their fingertips
 Give sales managers a 360-degree view of all the leads and
opportunities in the pipeline.
 Use competitor tracking functions to see which deals you've lost
and which you've won
OPPORTUNITY MANAGEMENT
AND COMPETITOR TRACKING
:

10.  Sales Management Port let
 Mood-Ring.
 KPI- Key Performance Indicator
 Quote and Order Management
ADVANCED FORECASTING

12.  Manage and publish key document online in Netsuite
CRM+
 Access 24/7 at anywhere
 Restrict access to documents as needed to provide better
internal controls of key corporate.
DOCUMENT MANAGEMENT

14.  Allowing you to better align campaign and programs with sales team
 We can target, build, execute and measure the marketing campaign
 Some of the features are:
 E-mail Marketing Software
Campaign Management
Keyword or SEO Marketing
 Web to lead forms
 Lead Management
MARKETING AUTOMATION

15.  Helps to improve the customer satisfaction, attract new customer and
low service cost.
 NetSuite's call center capabilities help you assign, track and escalate
cases to serve customers more quickly and efficiently
 Some features are
 Case Management
 Knowledge base
 Customer Portal
 Time Tracking
CUSTOMER SUPPORT
MANAGEMENT

17.  It is a one-stop-shop for the real time collaborative channel management
 It delivers joint marketing campaigns, joint lead management, partner
commissions and order processing.
Some feature are
 Lead Management
 Forecasting
 Campaigns and promotional discounts
PARTNER RELATIONSHIP
MANAGEMENT

19. ADVANTAGE
Provide better customer service
Increase customer revenues
Discover new customers
Cross sell/Up Sell products more effectively
Help sales staff close deals faster
Make call centers more efficient
Simplify marketing and sales processes

20. THANK YOU