A study on work environment and commitment of employeesProjects Kart
This document discusses a study on work environment and employee commitment. The objectives are to evaluate the company structure, difficulties implementing personnel policies, and employee satisfaction with the work environment. The study examines employees at T.T. Minerals and collects data through interviews and questionnaires about factors like job roles, welfare facilities, pay, promotion, supervision, and working conditions. The limitations include the small sample size of 50 employees and potential for biased responses.
This presentation provides an overview of employee benefits. It defines employee benefits as additional compensation beyond wages that employees receive from their employer. The document then categorizes and describes common types of benefits, including those required by law, voluntary health insurance plans, retirement benefits, time-off benefits, survivor benefits, and flexible benefit plans. It also discusses the typical costs of benefits for employers, highlighting how costs have increased annually, and outlines advantages like employee retention and disadvantages like increased legal and administrative fees.
Accenture is a global professional services company that provides services in strategy, consulting, digital, technology and operations. They partner with over three-quarters of the Fortune Global 500 companies. Accenture delivers transformational outcomes for clients through expertise across more than 40 industries. The document discusses Accenture's hiring process, eligibility criteria, interview process, training and development programs, and performance management approach. Accenture evaluates employees on an ongoing basis based on objectives set by employees in collaboration with their supervisors.
This document discusses the key characteristics of services:
1. Intangibility - Services cannot be seen, felt or tested which creates uncertainty. Marketers use physical evidence to communicate quality.
2. Inseparability - Production, delivery and consumption occur simultaneously through customer interaction. Technology can reduce direct interaction.
3. Variability - It is difficult to standardize services as no two experiences will be the same due to different customers and circumstances.
The document examines these and other characteristics including perishability, customer participation, time importance, and different distribution channels for services compared to goods. Services are difficult for customers to evaluate and involve customers in co-production.
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.
A study on reward and recognition program 2016Anand Yogesh
“People may forget words; People may forget actions; but people will always remember Respect, Recognition & Appreciation given to them publicly for their contributions....”
Fringe benefits is also known as employee benefits which is provided by the employer to employee additional to the wages, it might in monetary or non monetary terms.
A study on work environment and commitment of employeesProjects Kart
This document discusses a study on work environment and employee commitment. The objectives are to evaluate the company structure, difficulties implementing personnel policies, and employee satisfaction with the work environment. The study examines employees at T.T. Minerals and collects data through interviews and questionnaires about factors like job roles, welfare facilities, pay, promotion, supervision, and working conditions. The limitations include the small sample size of 50 employees and potential for biased responses.
This presentation provides an overview of employee benefits. It defines employee benefits as additional compensation beyond wages that employees receive from their employer. The document then categorizes and describes common types of benefits, including those required by law, voluntary health insurance plans, retirement benefits, time-off benefits, survivor benefits, and flexible benefit plans. It also discusses the typical costs of benefits for employers, highlighting how costs have increased annually, and outlines advantages like employee retention and disadvantages like increased legal and administrative fees.
Accenture is a global professional services company that provides services in strategy, consulting, digital, technology and operations. They partner with over three-quarters of the Fortune Global 500 companies. Accenture delivers transformational outcomes for clients through expertise across more than 40 industries. The document discusses Accenture's hiring process, eligibility criteria, interview process, training and development programs, and performance management approach. Accenture evaluates employees on an ongoing basis based on objectives set by employees in collaboration with their supervisors.
This document discusses the key characteristics of services:
1. Intangibility - Services cannot be seen, felt or tested which creates uncertainty. Marketers use physical evidence to communicate quality.
2. Inseparability - Production, delivery and consumption occur simultaneously through customer interaction. Technology can reduce direct interaction.
3. Variability - It is difficult to standardize services as no two experiences will be the same due to different customers and circumstances.
The document examines these and other characteristics including perishability, customer participation, time importance, and different distribution channels for services compared to goods. Services are difficult for customers to evaluate and involve customers in co-production.
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.
A study on reward and recognition program 2016Anand Yogesh
“People may forget words; People may forget actions; but people will always remember Respect, Recognition & Appreciation given to them publicly for their contributions....”
Fringe benefits is also known as employee benefits which is provided by the employer to employee additional to the wages, it might in monetary or non monetary terms.
Psychology plays an important role in helping various functions of human resource (HR) management like selection, training, career development, performance management, and motivation of employees. It helps HR by suggesting ideal candidate profiles, designing effective training programs based on learning theories, determining best career paths by analyzing personalities, developing performance evaluation methods, and designing motivation programs. Some key areas where psychology assists HR include job analysis, interviewing, diagnosing and solving organizational problems, and minimizing work stress. Understanding human behavior and factors influencing it allows HR to manage talent and create conditions where both organizational and individual goals are met.
In this presentation, we will discuss classification of Services. Definition of Service Classification, Classification Schemes and several other topics discussed here will give a detailed idea about how the process of catering services in the market affects a brand identity.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
This presentation summarizes an honesty testing case at Carter Cleaning Company. It introduces the company and its history, mission, and specialties. It then discusses questions about the advantages and disadvantages of administering honesty tests to employees, techniques for screening out theft and turnover, and procedures for terminating and handling references for employees caught stealing. The presentation's findings note issues like a lack of attention to equal employment and a high turnover rate. It recommends the company take initial steps to address internal problems to save its reputation.
This document provides an overview of the recruitment and selection procedures of Sampath Bank in Sri Lanka. It discusses the background of Sampath Bank, describing its founding in 1987 and history of innovations. It outlines the bank's vision, services offered including ATM/debit cards, internet banking, student loans, and subsidiary companies involved in areas like property rental, securities, and software development. The document serves as a project report for a course on human resource management, focusing on analyzing Sampath Bank's recruitment and selection processes.
This document is from a training session on customer service presented by the Regional Training Department. The training covers objectives like identifying customer needs and complaints, maintaining customer relationships, and communication skills. It discusses the importance of exceeding customer expectations and maintaining customers. Interactive portions get trainees to think from a customer perspective and discuss good and bad customer service experiences. It provides data on why customers leave, what they want from service, and keys to good customer service like communication and flexibility. The training emphasizes the importance of customer service in keeping customers satisfied and loyal.
The document discusses the importance of customer experience and service. Some key points include:
- 50% of customers will leave without a good customer experience and only 20% will return after a bad experience.
- It costs 7 times more to attract a new customer than retain an existing one.
- 12 positive experiences are needed to make up for one negative experience.
- Customers are 4 times more likely to switch to competitors due to service issues over price or product issues.
Customer satisfaction is measured by how satisfied customers feel about their experiences with a brand or product. Customer loyalty can be sustained through customers who consistently pay on time, spend above average amounts, refer others, purchase additional items, and have purchased for a long time. There are different types of customers like endorsers who refer others, buyers who continue purchasing but don't endorse, and various levels of satisfied, dissatisified, grumbling, and complaining customers. Customer service can be good when expectations are met, bad when expectations aren't met, and excellent when expectations are exceeded. Getting feedback is important for improving products, services, and the customer experience.
Webinar Series in Designing a Compensation Structure - deals about the classification of salary components, compensation structure, governance or compliance and sample salary structure.
Christopher Lovelock developed the service flower model to illustrate core services surrounded by supplementary services. The model consists of 8 petals, with 4 facilitating supplementary services of information, order taking, billing, and payment that support the core product or service. The other 4 enhancing supplementary services are consultation, hospitality, safe keeping, and exceptions handling that enhance the customer experience.
Chapter 11 Performance Management and AppraisalRayman Soe
This document discusses performance management and appraisals. It begins by defining performance management as processes used to identify, encourage, measure, evaluate, improve, and reward employee performance. It then distinguishes performance management from performance appraisals. The document outlines the components of an effective performance management system and various methods for identifying and measuring employee performance, including setting performance standards. It also discusses developmental and administrative uses of performance appraisals and potential issues.
Organizational culture refers to the collective behaviors, beliefs, and values of people in an organization. It includes an organization's expectations, experiences, philosophy, and values that hold it together, and is expressed in its self-image, inner workings, interactions with others, and future expectations. It is communicated through the organization's language, traditions, stories, and norms, and impacts how people and groups interact and perform their work. A positive organizational culture that emphasizes employee strengths, rewards more than punishes, and focuses on vitality and growth can boost employee performance.
8 Steps to Effectively Coaching Call Center AgentsTalkdeskInc
This document outlines 8 steps for effectively coaching call center agents. The steps are: 1) Prepare for coaching sessions by setting goals and developing a framework. 2) Identify performance trends based on call type. 3) Detect performance issues through live observations and call monitoring. 4) Evaluate multiple calls to obtain reliable data. 5) Allow customers to provide feedback during coaching. 6) Provide specific, data-driven, timely feedback tied to an action plan. 7) Develop targeted action plans with measurable goals and timelines. 8) Follow up with agents before the action plan deadline.
this presentation is all about rewarding employees to keep them motivated and boost their performance. the detailed description is in presentation itself so no need to describe below. hope you will enjoy my presentation. this presentation is for academic course showcase not for practical hr reference as i have talked about theotrical aspects only.
1. Rewards Management
2. Types of Rewards
3. Incentives at Google, Wegmans, BCG
4. Reward System of Sanima Bank
5. Total Rewards Model
6. Organizational Justice
7. Organizational Entry, Violations of policies/Discipline, 8. Grievances and Grounds of Termination
9. Ethics Program, Organizational Entry, Ongoing Relationship, Discipline, Grievance Handling, Exit and Termination in Sanima Bank
This document discusses key aspects of managing customer service quality, including the five elements of quality service (reliability, assurance, tangibles, empathy, responsiveness), components of a strong service culture, and skills for effective customer service such as communication, listening, addressing customer needs and behavior styles, resolving service breakdowns, and dealing with difficult customers. The document provides strategies and best practices for each topic in concise bullet points and sections.
The BGSU Theatre Box Office service blueprint shows the key steps in reserving and obtaining tickets:
1) Customers call or submit a ticket order form to reserve seats.
2) They arrive at the theatre building and go to the box office window.
3) At the window, customers check in using their name to receive their pre-reserved ticket envelope.
4) Payment is made using cash, check, bursar, or theatre pass to complete the transaction.
Recruitment and selection in retail sectorBhasker Raju
The document discusses recruitment and selection in the retail sector. It defines recruitment as locating potential applicants for open or upcoming jobs, which can be internal or external. Selection is picking candidates with relevant qualifications to fill organizational roles, aiming to balance what applicants can and want to do with what the organization requires. Various selection tests are mentioned, along with advantages of the selection process like judging abilities and character.
This document discusses theories of motivation, including:
1) Adams' Equity Theory, which states that motivation is influenced by comparing one's own inputs and outcomes to others.
2) Vroom's Expectancy Theory, which says motivation depends on the desirability of outcomes and is a product of expectancy, instrumentality, and valence. Expectancy is one's belief that effort leads to performance and outcomes. Instrumentality is the belief that outcomes lead to rewards. Valence is the value one places on rewards.
3) Scientific Management Theory by Frederick Taylor focused on applying science to management. It emphasized using science over rules of thumb, cooperation over individualism, matching the right workers to jobs, and developing workers
Psychology plays an important role in helping various functions of human resource (HR) management like selection, training, career development, performance management, and motivation of employees. It helps HR by suggesting ideal candidate profiles, designing effective training programs based on learning theories, determining best career paths by analyzing personalities, developing performance evaluation methods, and designing motivation programs. Some key areas where psychology assists HR include job analysis, interviewing, diagnosing and solving organizational problems, and minimizing work stress. Understanding human behavior and factors influencing it allows HR to manage talent and create conditions where both organizational and individual goals are met.
In this presentation, we will discuss classification of Services. Definition of Service Classification, Classification Schemes and several other topics discussed here will give a detailed idea about how the process of catering services in the market affects a brand identity.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
This presentation summarizes an honesty testing case at Carter Cleaning Company. It introduces the company and its history, mission, and specialties. It then discusses questions about the advantages and disadvantages of administering honesty tests to employees, techniques for screening out theft and turnover, and procedures for terminating and handling references for employees caught stealing. The presentation's findings note issues like a lack of attention to equal employment and a high turnover rate. It recommends the company take initial steps to address internal problems to save its reputation.
This document provides an overview of the recruitment and selection procedures of Sampath Bank in Sri Lanka. It discusses the background of Sampath Bank, describing its founding in 1987 and history of innovations. It outlines the bank's vision, services offered including ATM/debit cards, internet banking, student loans, and subsidiary companies involved in areas like property rental, securities, and software development. The document serves as a project report for a course on human resource management, focusing on analyzing Sampath Bank's recruitment and selection processes.
This document is from a training session on customer service presented by the Regional Training Department. The training covers objectives like identifying customer needs and complaints, maintaining customer relationships, and communication skills. It discusses the importance of exceeding customer expectations and maintaining customers. Interactive portions get trainees to think from a customer perspective and discuss good and bad customer service experiences. It provides data on why customers leave, what they want from service, and keys to good customer service like communication and flexibility. The training emphasizes the importance of customer service in keeping customers satisfied and loyal.
The document discusses the importance of customer experience and service. Some key points include:
- 50% of customers will leave without a good customer experience and only 20% will return after a bad experience.
- It costs 7 times more to attract a new customer than retain an existing one.
- 12 positive experiences are needed to make up for one negative experience.
- Customers are 4 times more likely to switch to competitors due to service issues over price or product issues.
Customer satisfaction is measured by how satisfied customers feel about their experiences with a brand or product. Customer loyalty can be sustained through customers who consistently pay on time, spend above average amounts, refer others, purchase additional items, and have purchased for a long time. There are different types of customers like endorsers who refer others, buyers who continue purchasing but don't endorse, and various levels of satisfied, dissatisified, grumbling, and complaining customers. Customer service can be good when expectations are met, bad when expectations aren't met, and excellent when expectations are exceeded. Getting feedback is important for improving products, services, and the customer experience.
Webinar Series in Designing a Compensation Structure - deals about the classification of salary components, compensation structure, governance or compliance and sample salary structure.
Christopher Lovelock developed the service flower model to illustrate core services surrounded by supplementary services. The model consists of 8 petals, with 4 facilitating supplementary services of information, order taking, billing, and payment that support the core product or service. The other 4 enhancing supplementary services are consultation, hospitality, safe keeping, and exceptions handling that enhance the customer experience.
Chapter 11 Performance Management and AppraisalRayman Soe
This document discusses performance management and appraisals. It begins by defining performance management as processes used to identify, encourage, measure, evaluate, improve, and reward employee performance. It then distinguishes performance management from performance appraisals. The document outlines the components of an effective performance management system and various methods for identifying and measuring employee performance, including setting performance standards. It also discusses developmental and administrative uses of performance appraisals and potential issues.
Organizational culture refers to the collective behaviors, beliefs, and values of people in an organization. It includes an organization's expectations, experiences, philosophy, and values that hold it together, and is expressed in its self-image, inner workings, interactions with others, and future expectations. It is communicated through the organization's language, traditions, stories, and norms, and impacts how people and groups interact and perform their work. A positive organizational culture that emphasizes employee strengths, rewards more than punishes, and focuses on vitality and growth can boost employee performance.
8 Steps to Effectively Coaching Call Center AgentsTalkdeskInc
This document outlines 8 steps for effectively coaching call center agents. The steps are: 1) Prepare for coaching sessions by setting goals and developing a framework. 2) Identify performance trends based on call type. 3) Detect performance issues through live observations and call monitoring. 4) Evaluate multiple calls to obtain reliable data. 5) Allow customers to provide feedback during coaching. 6) Provide specific, data-driven, timely feedback tied to an action plan. 7) Develop targeted action plans with measurable goals and timelines. 8) Follow up with agents before the action plan deadline.
this presentation is all about rewarding employees to keep them motivated and boost their performance. the detailed description is in presentation itself so no need to describe below. hope you will enjoy my presentation. this presentation is for academic course showcase not for practical hr reference as i have talked about theotrical aspects only.
1. Rewards Management
2. Types of Rewards
3. Incentives at Google, Wegmans, BCG
4. Reward System of Sanima Bank
5. Total Rewards Model
6. Organizational Justice
7. Organizational Entry, Violations of policies/Discipline, 8. Grievances and Grounds of Termination
9. Ethics Program, Organizational Entry, Ongoing Relationship, Discipline, Grievance Handling, Exit and Termination in Sanima Bank
This document discusses key aspects of managing customer service quality, including the five elements of quality service (reliability, assurance, tangibles, empathy, responsiveness), components of a strong service culture, and skills for effective customer service such as communication, listening, addressing customer needs and behavior styles, resolving service breakdowns, and dealing with difficult customers. The document provides strategies and best practices for each topic in concise bullet points and sections.
The BGSU Theatre Box Office service blueprint shows the key steps in reserving and obtaining tickets:
1) Customers call or submit a ticket order form to reserve seats.
2) They arrive at the theatre building and go to the box office window.
3) At the window, customers check in using their name to receive their pre-reserved ticket envelope.
4) Payment is made using cash, check, bursar, or theatre pass to complete the transaction.
Recruitment and selection in retail sectorBhasker Raju
The document discusses recruitment and selection in the retail sector. It defines recruitment as locating potential applicants for open or upcoming jobs, which can be internal or external. Selection is picking candidates with relevant qualifications to fill organizational roles, aiming to balance what applicants can and want to do with what the organization requires. Various selection tests are mentioned, along with advantages of the selection process like judging abilities and character.
This document discusses theories of motivation, including:
1) Adams' Equity Theory, which states that motivation is influenced by comparing one's own inputs and outcomes to others.
2) Vroom's Expectancy Theory, which says motivation depends on the desirability of outcomes and is a product of expectancy, instrumentality, and valence. Expectancy is one's belief that effort leads to performance and outcomes. Instrumentality is the belief that outcomes lead to rewards. Valence is the value one places on rewards.
3) Scientific Management Theory by Frederick Taylor focused on applying science to management. It emphasized using science over rules of thumb, cooperation over individualism, matching the right workers to jobs, and developing workers
Pondicherry University 2020 M.Sc. Applied Psychology entrance exam question p...LAKSHMANAN S
This document contains 53 multiple choice questions related to psychology. The questions cover topics such as theories and theorists in psychology, research methods, learning, cognition, social psychology, psychopathology, and therapies. For each question there are 4 answer options and the correct answer is worth 4 marks with a negative marking of 1 for an incorrect response.
Sample size estimated by Altman's Nomogram and Lehr's formula by S. Lakshmana...LAKSHMANAN S
If you want to download this Altman's Nomogram chart, click the follwing link.
https://www.researchgate.net/figure/Nomogram-for-the-calculation-of-sample-size-or-power-adapted-from-Altman-1982-2_fig1_46403233
Graph description: Altman's nomogram
BODY & MIND IS RELATED IN PSYCHO STATISTICAL PERSPECTIVE English.pptxLAKSHMANAN S
This data was collected from the Youth Leadership and Community Development Programme – 2017 in NEHRU YUVA KENDRA – PUDUCHERRY
Study of the Psycho-Physiological Status of Youth
Sanjay Vohra’s Psycho-Physiological State Inventory was used in this test .
This study data was entered into the MINITAB
and also has been explained through this Software
Non Verbal Communication explained by S.Lakshmanan, PsychologistLAKSHMANAN S
Non-verbal communication accounts for 93% of the total message communicated. It includes kinesics (body language), oculesics (eye contact and facial expressions), paralanguage (tone of voice), proxemics (personal space), artifactics (dress and appearance), chronemics (time) and tactilics (touch). Maintaining proper non-verbal communication such as making eye contact, using gestures, posture, facial expressions and dressing appropriately is important for effective communication.
142. Personality Development Intro explained by S. Lakshmanan, PsychologistLAKSHMANAN S
Personality is a Person’s unique pattern of traits.
- J.P.Guilord
What is ‘Development’?
Steps or changes in growth, advancement and improvement
Please, subscribe, share in the following youtube channel:
https://www.youtube.com/channel/UC11JRBJSPfLRD2pYH_i-QKg
141. Assertive Tech and Practice explained by S. Lakshmanan, PsychologistLAKSHMANAN S
Many of us don’t handle interpersonal relationships well, particularly at work. Instead of feeling good about ourselves, our reactions and responses to others often make us feel tongue-tied and inadequate, on the one hand, and angry and critical on the other. Here are some of the ways to deal with everyday situations and come out feeling good.
Please, subscribe, share in the following youtube channel:
https://www.youtube.com/channel/UC11JRBJSPfLRD2pYH_i-QKg
Rotter's Locus of Control explained in Tamil by S. Lakshmanan, PsychologistLAKSHMANAN S
1954 ஆம் ஆண்டு ஜூலியன் ரோட்டரால் லோக்கஸ் ஆஃப் கன்ட்ரோல் உருவாக்கப்பட்டது. கட்டுப்பாடு என்பது தங்களுக்குள்ளேயே அல்லது வெளிப்புறமாக மற்றவர்களுடன் அல்லது சூழ்நிலையில் உள்ளது என்று நம்பும் மக்களின் போக்கை இது கருதுகிறது.
உடலியல் உள்ளுணர்வுகள் அல்லது உந்துதல்களை ஒரு உந்து சக்தியாக நம்பாமல், ரோட்டர் ஒருங்கிணைந்த நடத்தை மற்றும் ஆளுமை பற்றிய ஆய்வு. ஜூலியன் ரோட்டரின் சமூகக் கற்றல் கோட்பாட்டின் முக்கிய யோசனை என்னவென்றால், ஆளுமை என்பது தனிநபரின் சுற்றுச்சூழலுடன் தொடர்புகொள்வதைக் குறிக்கிறது.
Please, subscribe, share in the following youtube channel:
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Mihaly Csikszentmihalyi"s Flow theory explained by S. Lakshmanan, Psychologis...LAKSHMANAN S
ஃப்ளோ எனப்படும் சுயநினைவின் போது மக்கள் உண்மையான திருப்தியை அடைகிறார்கள் என்பதை மிஹய் சிக்சென்ட்மிஹய் கண்டுபிடித்தார். இந்த நிலையில் அவை முழுமையாக உறிஞ்சப்படுகின்றன
Please, subscribe, share in the following youtube channel:
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Mihaly Csikszentmihalyi's Flow theory explained by S. Lakshmanan, Psychologis...LAKSHMANAN S
Mihaly Csikszentmihalyi discovered that people find genuine satisfaction during a state of consciousness called Flow. In this state they are completely absorbed
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Pondicherry University 2019 m.sc. applied psychology entrance exam question p...LAKSHMANAN S
This document contains a series of multiple choice questions related to the topics of psychology, research methods, intelligence, personality, counseling, and more. There are a total of 52 questions testing knowledge across various domains of applied psychology. The questions range from topics like research designs, theories of intelligence and personality, counseling models, memory processes, and more.
136. Total psychological study of the students of SVCOPT on 2018LAKSHMANAN S
SRI VENKATESWARA COLLEGE OF PHYSIOTHERAPY
Ariyur, Puducherry
First Psychological Study for the First Batch of BPT Students 2018
Scales Used:-
1. Dr. Mukta Rani Rastogi’s Self Concept Scale
2. Bell’s Adjustment Inventory - Student Form
3. State Self-Esteem scale (SSES) (Heatherton & Polivy, 1991)
4. Myers-Briggs Type Indicator (MBTI) Scale
The document discusses various types of statistical diagrams and graphs that can be used to represent numerical data in a visual format. It describes line diagrams, bar diagrams, component bar diagrams, percentage bar diagrams, pie charts, pictograms, frequency graphs including histograms, frequency polygons, frequency curves and ogives. It also covers scatter diagrams, dot plots, stem-and-leaf plots, box-and-whisker plots and their uses in visually representing data distributions.
Mind mapping is a visual technique for organizing information that uses images, words, and concepts arranged radially around a central concept or theme. It utilizes colors, images, and branches to show relationships between ideas and concepts. Tony Buzan popularized the term "mind map" and promoted the technique through his books and television shows in the 1970s as a way to improve learning, memory, creativity, and problem solving. Mind maps are useful study tools that allow students to summarize key information and concepts and see how they relate to one another.
This document provides information on various writing techniques. It discusses the purpose of writing as a means of communication and self-expression. It then covers different types of writing such as descriptive writing, narrative writing, expository writing, persuasive writing, and objective writing. For each type, it provides definitions and examples. It also discusses techniques for good descriptive, imaginative, and persuasive writing. Overall, the document serves as a guide for different writing styles and how to effectively employ various techniques.
This document provides guidance on writing essays. It discusses what an essay is, how to outline and structure an essay, and the steps to writing an essay. The key points covered include:
- An essay is a written collection of organized paragraphs that clearly communicates an idea.
- Outlining an essay involves analyzing the topic or question, mind mapping key ideas, developing a case study or main example, and creating a paragraph plan with an introduction, body, and conclusion.
- The steps to writing an essay are to study the topic following an outline or study plan, develop a draft with an introduction, body paragraphs supporting the main idea, and a conclusion. The essay should then be organized, reviewed, and
This document provides information about writing paragraphs. It defines what a paragraph is as a group of related sentences that develop a single main idea. The first sentence of a paragraph typically declares the main topic and the rest of the sentences support that idea. A paragraph is also part of a longer composition made up of several paragraphs. The document then discusses the components of a good paragraph including unity, support, coherence, and good language. It provides examples and tips for writing topic sentences, supporting sentences, and concluding sentences. Overall, the document serves as a guide for understanding the basic structure and elements of a well-written paragraph.
This document discusses creativity and creative people. It describes creativity as involving unique thinking processes and original, useful solutions. Creative people prefer unusual solutions and have a distinct problem-solving approach. The document also outlines 10 traits of highly creative people, 5 stages of the creative process, different types of creativity, and ways to measure creativity such as unusual uses tests. Intelligence is positively but not entirely correlated with creativity. A creative person is motivated by achievement rather than competition.
Critical thinking in Tamil by S.Lakshmanan Psychologist
1. செ. இலக்குவன், M.Phil(Psy), M.A.(Psy)., PGDBA, DCL.,
உளவியல் நிபுணர் (அரசு பதிவு)
Ex. Counsellor cum Project Officer, Nehru Yuva Kendra,
Puducherry
E-mail:spapondy@gmail.com
1
வாழ்க்கை திறன் ைல்வி
ஆய்வு சிந்தகை
2. ஆய்வு ெிந்தனை
2
பெஞ்சமின் ப்ளூம் (1956) கற்றலில் உண்டாகும் அறிவுசார்
நடத்தைதைக் பகாண்டு ஒரு வதகப்ொட்டு கருத்தை
உருவாக்கினார்.
இந்ை வதகப்ொட்டு கருத்து ஒன்றுடன் ஒன்றாக மூன்று
களங்கதள உள்ளடக்கிைது: அதவ
1. அறிவாற்றல்,
2. உள உடல் இைக்கம்,
3. உணர்ச்சி
என்ெைாகும்.
3. ஆய்வு ெிந்தனை
3
அறிவாற்றல் களத்தில் ஆறு நிதைகள் :
1. அறிவு
2. புரிைல்
3. ெகுப்ொய்வு
4. ஒருங்கிதணப்பு
5. பசைல்ொடு
6. மதிப்பீடு
இந்ை களங்கதளயும் இவற்றின் அளவுகதளயும் நீங்கள்
பைரிந்து பகாள்வைால் உங்களின் ஆய்வு சிந்ைதனத் திறன்
வளர்ச்சி மமம்ெடும்.
6. 6
ஆய்வு சிந்ைதன இடது மூதளயின் பெரும் ெகுதி எனைாம்.
ெதடப்பு சிந்ைதன வைது மூதளயின் பெரும் ெகுதி எனைாம்.
இரண்டிற்கும் பைாடர்புதடைமை "சிந்ைதன" என்ெது.
இந்ை " உைர்-வரிதச சிந்ைதன திறன் " ெற்றி நாம் மெசும்
மொது புளூமின் கீழ்க்கண்ட மூன்று முக்கிை வதகப்ொட்டு
நிதைகள் மீது கவனம் பசலுத்துவது நல்ைது.
1. ெகுப்ொய்வு
2. ஒருங்கிதணப்பு
3. மதிப்பீடு
ஆய்வு சிந்ைதன
8. ஆய்வு சிந்ைதன
எப்ச ாருள் யா்கயா்கவாய்க் கைட்பினும்
அப்ச ாருள்
செய்ப்ச ாருள் ைாண் து அறிவு
- குறள்
9. 9
அறிவு
சேகரி விவரி
அடையாளங்
காண்
பட்டியல் காட்டு சபசு அட்ைவடை
வடையறு ஆய்வு பபயர் சேர்வு மறுசபச்சு நிடை குறி
கைக்கிபைடு சபாட்டி படி ோேடை சோற்றம் நகல்
ஆய்வு சிந்ைதன
எடுத்துக்காட்டுகள் : மைதிகள், நிகழ்வுகள் , இடங்கள், பசால்ைகராதி, முக்கிை
மைாசதனகதள , வதரெடம்.
10. 10
புரிைல் பகாள்ளுைல்
இடை ஒப்பிடு சவறுபடு நீட்டு விளக்கு கைித்துைர்
மாற்றாக விவரி விவாேி மேிப்பிடு குழு சுருக்கமாக
சமற்சகாள் மாற்று ஒழுங்கு பபாழிப்புடை
மீண்டும்
பேரிவி
கண்டுபிடி
எடுத்துக்காட்டுகள்: பொருதள கண்டுபிடித்ைல், ெரிமாற்றுைல், உண்தமகதள விளக்குைல்,
காரண காரிைத்தை உய்த்துணர்ைல் மற்றும் உைாரணங்கள்.
ஆய்வு சிந்ைதன
11. 11
ெகுப்ொய்வு
ஆய்வு அடுக்கு இடை ேடு உய்த்துைர் பிரி
வடகப்படுத்து ஒப்பிடு மாறுபடு விளக்கு சேர்ந்பேடு அடுக்கு
நிறுத்து போைர்புடைய வடைபைம் சவற்றுடம பபரிதுபடுத்து காட்டு
பபாருள்பகாள் பவளிசுற்று முன்னுரிடம உட்பிரிவு சுட்டிக்
காட்டு
உைாரணங்கள்: ஒன்றின் ைனி ொகங்கதளயும் பமாத்ை உருவத்தையும் சரிைாக ொர்த்து அைன்
வடிவங்கதளயும் பொருதளயும் விளங்கிக் பகாள்ளவும்.
ஆய்வு சிந்ைதன
While critical thinking can be thought of as more left-brain and creative thinking more right brain, they both involve "thinking." When we talk about HOTS "higher-order thinking skills" we're concentrating on the top three levels of Bloom's Taxonomy: analysis, synthesis, and evaluation.