Creating an “epIQ” experience
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Creating an “epIQ” resident experience doesn’t solely depend on one interaction or even the physical amenities a community showcases. Over the last year, the pandemic has caused residents to re-evaluate their expectations when it comes to their apartment experience.
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Creating an “epIQ” experience
- 1. February 2021 Creating an “epIQ” experience
- 2. Brittany Taylor Crown Woods & Village at Crown Woods Community Manager Leinbach Company Jacki Mills Discover Square Community Manager Grady Management Tonya Henrietta Prentiss Pointe Apartments Executive Manager Paragon Management
- 3. 60 minutes Live Q&A Sign up for next month Exit survey – rate and comment Follow-up email - recording & slides things to note
- 5. WIN $50 Starbucks Card! Facebook: @satisfactseducation or Instagram: @satisfacts Facebook: like our page or Instagram: follow us Locate today’s webinar post Like the post & comment with a thumbs up Social Media Giveaway
- 8. epIQ grade components 1 2 3 4 A-F letter grade based on 365 day activity 1. Renter Ratings • ApartmentRatings reviews • SatisFacts Insite surveys 2. Review Volume • As a percentile across all communities on ApartmentRatings 3. Manager Response Rate: • The percentage of reviews responded to by community management 4. Manager Response Time: • Compared to other response times to ApartmentRatings reviews
- 11. Experience
- 12. 4.69 4.82 4.62 4.84 4.5 4.55 4.6 4.65 4.7 4.75 4.8 4.85 4.9 2018 2019 2020 2021 UnclosedTraffic Brittany Taylor Crown Woods & Village at Crown Woods Community Manager Leinbach Company Satisfacts Index 4.47
- 13. 4.6 4.64 4.58 4.55 4.56 4.57 4.58 4.59 4.6 4.61 4.62 4.63 4.64 4.65 Move In Paragon Leinbach Grady Tonya Henrietta Prentiss Pointe Apts Executive Manager Paragon Management Satisfacts Index 4.53
- 14. Resident Experience Brittany Taylor Crown Woods & Village at Crown Woods Community Manager Leinbach Company Jacki Mills Discovery Square Community Manager Grady Management Tonya Henrietta Prentiss Pointe Apartments Executive Manager Paragon Properties Peak Management
- 15. Performance
- 16. 4.85 4.8 4.77 4.72 4.74 4.76 4.78 4.8 4.82 4.84 4.86 WorkOrder Paragon Grady Leinbach Tonya Henrietta Prentiss Pointe Apts Executive Manager Paragon Management Satisfacts Index 4.60
- 17. 4.8 4.83 4.88 4.89 4.74 4.76 4.78 4.8 4.82 4.84 4.86 4.88 4.9 2018 2019 2020 2020 Pre Renewal (Sense ofCommunity) Brittany Taylor Crown Woods & Village at Crown Woods Community Manager Leinbach Company Satisfacts Index 3.82
- 18. Reviews
- 19. Renters and epIQ Responses are just as important to renters as the reviews
- 20. Jacki Mills Discover Square Community Manager Grady Management
- 21. Renters and epIQ “N/A” epIQ grades are as damaging as negative reviews 1234 Mountain Skye Drive, Boulder, CO 33333
- 22. Key Takeaways
- 23. • Communicate & Connect • Residents want the full experience • Respond to reviews authentically Key Takeaways
- 24. Key Takeaways Brittany Taylor Crown Woods & Village at Crown Woods Community Manager Leinbach Company Jacki Mills Discovery Square Community Manager Grady Management Tonya Henrietta Prentiss Pointe Apartments Executive Manager Paragon Properties Peak Management
- 25. Belinda Hann Founders Village General Manager Preferred Apartments TBD PROPERTY Community Manager TBD The New Definition of Value March 18th 12pm EST/9am PST Annette Parker White House Landing Property Manager Buckingham Property Management
- 26. Join Us Link in follow up email Nominate an onsite team member Suggest future topics How to participate
- 27. SEE YOU NEXT MONTH