Presented at the Enterprise 2.0 Boston Conference, June 2011 Congratulations - you are a new community manager! But what does that mean? Where do you start? What are the fundamentals for success? Attendees will learn about important drivers for community success: - Goals – What are the corporate and member goals? - How to design with an eye on the goals - Communication plan – ‘What’s in it for me?’ - Governance – what are the rules, who enforces them?