SlideShare a Scribd company logo
Aug / 21 / 2014 
Crafting a Marketing Career on 
your Terms in a Rapidly Changing 
Business World 
Marketing Technology Summit 
Scott McAndrew 
LaneTerralever 
LaneTerralever.com
recently asked in a digital marketing survey 
How do you feel when you think about managing 
digital marketing for your brand?
direct strong 
cautious 
statistics 
strategic 
digitally uphill 
make 
uncertain consistently 
strategies needed 
always 
learningneed know 
overwhelmed resources many excited 
efforts tools 
data 
tactical 
invest 
important 
creative 
good just 
ineffective timemanagement 
budgets 
tactics 
apprehensive constantly 
brandlacking 
digital 
changing 
overwhelming 
difficult 
digital 
value frustrated 
innovative 
necessary 
ideas 
constantly 
company 
challenging 
confusing 
strategy 
new 
managing 
important 
consistent 
data current priority curve 
best 
support 
difficult 
frustrated use 
good 
right insights 
curious 
work driven 
come 
process 
sometimes 
plan 
try 
sales 
questionable 
analytics 
ROI 
interesting 
success engage challenged 
expensive 
move execute marketoptions exciting 
stressful 
think senior 
SEO 
excited 
quantify 
interesting 
companies 
confident 
awareness 
staffed 
adequate 
revisit 
optimization 
relevant eye opening 
results 
advertising 
getting scattered 
battle words confident words 
presence 
moving 
knowledge outlets 
still 
internal 
much proven 
optimistic 
unclear 
struggle 
slow work 
education 
one response 
complex 
average 
low 
better feel 
attribution 
low 
sure 
part 
frustrating
2014 is the year 
of personalization
2014 is the year 
of big data marketing
2014 is the year 
of millennial madness
2014 is the year 
of iBeacons
2014 is the year 
of advocacy marketing
2014 is the year 
social sizzles
2014 is the year 
of multiscreen mania
2014 is the year 
of event integration
2014 is the year 
digital gets physical
2014 is the year 
content marketing will die
Marketing and technology are in lockstep, 
and marketing channels, methods and 
techniques will continue to evolve at an 
increasing rate
Consumer Technology Advancements 1810s - 2010s 
1810 
1820 
1830 
1840 
1850 
1860 
1870 
1880 
1890 
1900 
1910 
1920 
1930 
1940 
1950 
1960 
1970 
1980 
1990 
2000 
2010
Major Marketing Channels 1810s - 2010s 
1810 
1820 
1830 
1840 
1850 
1860 
1870 
1880 
1890 
1900 
1910 
1920 
1930 
1940 
1950 
1960 
1970 
1980 
1990 
2000 
2010
New channels and tactics aren’t 
replacing the old. It’s additive.
Hypothetical C-Suite Survey 
How much of what you learned in college is 
applicable in your current role today?
Hypothetical C-Suite Survey 
How much of what you learned in college 
is applicable in your current role today? 
CEO 
85% 
CTO 
75% 
CFO 
99% 
CMO 
30%
direct strong 
cautious 
statistics 
strategic 
digitally uphill 
make 
uncertain consistently 
strategies needed 
always 
learningneed know 
overwhelmed resources many excited 
efforts tools 
data 
tactical 
invest 
important 
creative 
good just 
ineffective timemanagement 
budgets 
tactics 
apprehensive constantly 
brandlacking 
digital 
changing 
overwhelming 
difficult 
digital 
value frustrated 
innovative 
necessary 
ideas 
constantly 
company 
challenging 
confusing 
strategy 
new 
managing 
important 
consistent 
data current priority curve 
best 
support 
difficult 
frustrated use 
good 
right insights 
curious 
work driven 
come 
process 
sometimes 
plan 
try 
sales 
questionable 
analytics 
ROI 
interesting 
success engage challenged 
expensive 
move execute marketoptions exciting 
stressful 
think senior 
SEO 
excited 
quantify 
interesting 
companies 
confident 
awareness 
staffed 
adequate 
revisit 
optimization 
relevant eye opening 
results 
advertising 
getting scattered 
battle words confident words 
presence 
moving 
knowledge outlets 
still 
internal 
much proven 
optimistic 
unclear 
struggle 
slow work 
education 
one response 
complex 
average 
low 
better feel 
attribution 
low 
sure 
part 
frustrating
There’s a lot changing in marketing. 
Never fear, we have the Google.
7 Simple Social 
Media Moves 
That Work
Top 10 of the 
Top 10 Lists in 
Digital and 
Marketing
The Cost Of Social 
Media Fame In 2014? 
About $6,800
The Gloves Are Off: 
Email vs. Mobile
4 Ways Click 
Farms Screw 
Your Business
Bet the click-through rate is good. 
But, those are the wrong answers 
to the wrong questions.
What we really need 
to see in the next 
quarter is a bigger 
focus on fan 
acquisition.
What I need from 
your team is to 
answer this: 
What’s 
OUR Oreo 
moment?
So, what’s our 
Snapchat 
Strategy?
The impression I get from working with brands, organizations, and 
agencies—a mix of young upstarts, midcareer professionals, and top-level 
executives—is that success in digital marketing is a fast-moving 
target. Even as a single strategy hits the mark, a new tech development 
rewrites the rules and forces even the savviest marketer to start from 
scratch. Past successes no longer ensure future ones. Leaders 
complain that they need to adapt faster, and they simply don’t know 
how. The digital disruption has caused a knowledge gap. 
Johanna Frelin 
The Management Blog 
Bloomberg Businessweek 
-
Understand what the boss wants
Understand what the boss wants 
The boss wants what the organization needs 
Simply stated, she wants marketing to 
be accountable in the same ways the 
other C-level functions are
CMO’s: Do you feel pressure from 
your CEO or Board to prove the 
value of marketing? 
34% 
YES 
66% 
NO 
CMO’s: Is this pressure 
increasing, decreasing, or 
staying the same? 
60 
45 
30 
15 
0 
INCREASING 
SAME 
DECREASING 
- CMO Survey - August 2013
Marketers Know Change is Necessary 
Marketers expect their role to change quickly… and 
change won’t stop. 
- Adobe, Digital Roadblock: Marketers Struggle to Re-invent Themselves 2014
Marketers Know Change is Necessary 
Those that embrace change don’t know how to do it. 
- Adobe, Digital Roadblock: Marketers Struggle to Re-invent Themselves 2014
67% of Marketers don’t believe 
Marketing ROI requires a 
financial outcome (these are the 
very Marketers that struggle to 
give the correct mathematical 
formula for Marketing ROI) 
- Fournaise 2012 
33% 
67%
63% of Marketers don’t include 
any financial outcome when 
reporting on and presenting 
marketing results to their CEOs 
& Top Management. 
- Fournaise 2012 
37% 
63%
69% of CEOs admitted that over 
time, they have stopped imposing 
business-focused Key 
Performance Objectives (KPOs) 
and Key Performance Indicators 
(KPIs) for Marketers to achieve. 
The reason? Marketers have 
continuously failed to prove 
they generate business growth. 
- Fournaise 2012 
31% 
69%
Knowing everything about marketing is 
next to impossible 
Arriving at ROI is possible, albeit with 
challenges of its own
ROI is an equation, not a theoretical concept 
ROI = 
gain from investment - cost of investment 
cost of investment 
x 100
Regardless of Your Career Level 
If you lack an understanding of business 
mechanics and applicability of marketing 
metrics get it. It is the most significant change 
a marketer can make to increase future value.
Strategy is where you start
Business Goals 
Business Strategy 
Marketing Goals 
Marketing Strategy
Moving Forward 
1. Stop focusing on the shiny objects, and don’t allow the rest 
of the organization to dissuade you 
2. Broaden your view of what marketing means and focus on the 
relationship your organization has with your customers 
3. As a team, craft a marketing strategy that directly relates to 
your business’ goals and includes ROI measurement 
4. Identify gaps preventing accurate ROI measurement and 
make the case for corrective measures (systems, people and 
process) 
5. Surround yourself with smart, capable people that can help 
you achieve the goals your organization demands
If you have clear business goals, 
and based on those goals have a 
clear, measurable marketing 
strategy to work from then 
everything else falls into place.
Thank You 
For a copy of this deck please email me at scott.mcandrew@laneterralever.com 
Scott McAndrew 
Chief Strategy Officer 
LaneTerralever 
Scott.McAndrew@LaneTerralever.com 
480.839.1080

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Crafting a Marketing Career on Your Terms in a Rapidly Changing Business World-- MarketingTechAZ

  • 1. Aug / 21 / 2014 Crafting a Marketing Career on your Terms in a Rapidly Changing Business World Marketing Technology Summit Scott McAndrew LaneTerralever LaneTerralever.com
  • 2. recently asked in a digital marketing survey How do you feel when you think about managing digital marketing for your brand?
  • 3. direct strong cautious statistics strategic digitally uphill make uncertain consistently strategies needed always learningneed know overwhelmed resources many excited efforts tools data tactical invest important creative good just ineffective timemanagement budgets tactics apprehensive constantly brandlacking digital changing overwhelming difficult digital value frustrated innovative necessary ideas constantly company challenging confusing strategy new managing important consistent data current priority curve best support difficult frustrated use good right insights curious work driven come process sometimes plan try sales questionable analytics ROI interesting success engage challenged expensive move execute marketoptions exciting stressful think senior SEO excited quantify interesting companies confident awareness staffed adequate revisit optimization relevant eye opening results advertising getting scattered battle words confident words presence moving knowledge outlets still internal much proven optimistic unclear struggle slow work education one response complex average low better feel attribution low sure part frustrating
  • 4. 2014 is the year of personalization
  • 5. 2014 is the year of big data marketing
  • 6. 2014 is the year of millennial madness
  • 7. 2014 is the year of iBeacons
  • 8. 2014 is the year of advocacy marketing
  • 9. 2014 is the year social sizzles
  • 10. 2014 is the year of multiscreen mania
  • 11. 2014 is the year of event integration
  • 12. 2014 is the year digital gets physical
  • 13. 2014 is the year content marketing will die
  • 14. Marketing and technology are in lockstep, and marketing channels, methods and techniques will continue to evolve at an increasing rate
  • 15. Consumer Technology Advancements 1810s - 2010s 1810 1820 1830 1840 1850 1860 1870 1880 1890 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 2010
  • 16. Major Marketing Channels 1810s - 2010s 1810 1820 1830 1840 1850 1860 1870 1880 1890 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 2010
  • 17. New channels and tactics aren’t replacing the old. It’s additive.
  • 18. Hypothetical C-Suite Survey How much of what you learned in college is applicable in your current role today?
  • 19. Hypothetical C-Suite Survey How much of what you learned in college is applicable in your current role today? CEO 85% CTO 75% CFO 99% CMO 30%
  • 20. direct strong cautious statistics strategic digitally uphill make uncertain consistently strategies needed always learningneed know overwhelmed resources many excited efforts tools data tactical invest important creative good just ineffective timemanagement budgets tactics apprehensive constantly brandlacking digital changing overwhelming difficult digital value frustrated innovative necessary ideas constantly company challenging confusing strategy new managing important consistent data current priority curve best support difficult frustrated use good right insights curious work driven come process sometimes plan try sales questionable analytics ROI interesting success engage challenged expensive move execute marketoptions exciting stressful think senior SEO excited quantify interesting companies confident awareness staffed adequate revisit optimization relevant eye opening results advertising getting scattered battle words confident words presence moving knowledge outlets still internal much proven optimistic unclear struggle slow work education one response complex average low better feel attribution low sure part frustrating
  • 21. There’s a lot changing in marketing. Never fear, we have the Google.
  • 22. 7 Simple Social Media Moves That Work
  • 23. Top 10 of the Top 10 Lists in Digital and Marketing
  • 24. The Cost Of Social Media Fame In 2014? About $6,800
  • 25. The Gloves Are Off: Email vs. Mobile
  • 26. 4 Ways Click Farms Screw Your Business
  • 27. Bet the click-through rate is good. But, those are the wrong answers to the wrong questions.
  • 28. What we really need to see in the next quarter is a bigger focus on fan acquisition.
  • 29. What I need from your team is to answer this: What’s OUR Oreo moment?
  • 30. So, what’s our Snapchat Strategy?
  • 31. The impression I get from working with brands, organizations, and agencies—a mix of young upstarts, midcareer professionals, and top-level executives—is that success in digital marketing is a fast-moving target. Even as a single strategy hits the mark, a new tech development rewrites the rules and forces even the savviest marketer to start from scratch. Past successes no longer ensure future ones. Leaders complain that they need to adapt faster, and they simply don’t know how. The digital disruption has caused a knowledge gap. Johanna Frelin The Management Blog Bloomberg Businessweek -
  • 32. Understand what the boss wants
  • 33. Understand what the boss wants The boss wants what the organization needs Simply stated, she wants marketing to be accountable in the same ways the other C-level functions are
  • 34. CMO’s: Do you feel pressure from your CEO or Board to prove the value of marketing? 34% YES 66% NO CMO’s: Is this pressure increasing, decreasing, or staying the same? 60 45 30 15 0 INCREASING SAME DECREASING - CMO Survey - August 2013
  • 35. Marketers Know Change is Necessary Marketers expect their role to change quickly… and change won’t stop. - Adobe, Digital Roadblock: Marketers Struggle to Re-invent Themselves 2014
  • 36. Marketers Know Change is Necessary Those that embrace change don’t know how to do it. - Adobe, Digital Roadblock: Marketers Struggle to Re-invent Themselves 2014
  • 37. 67% of Marketers don’t believe Marketing ROI requires a financial outcome (these are the very Marketers that struggle to give the correct mathematical formula for Marketing ROI) - Fournaise 2012 33% 67%
  • 38. 63% of Marketers don’t include any financial outcome when reporting on and presenting marketing results to their CEOs & Top Management. - Fournaise 2012 37% 63%
  • 39. 69% of CEOs admitted that over time, they have stopped imposing business-focused Key Performance Objectives (KPOs) and Key Performance Indicators (KPIs) for Marketers to achieve. The reason? Marketers have continuously failed to prove they generate business growth. - Fournaise 2012 31% 69%
  • 40. Knowing everything about marketing is next to impossible Arriving at ROI is possible, albeit with challenges of its own
  • 41. ROI is an equation, not a theoretical concept ROI = gain from investment - cost of investment cost of investment x 100
  • 42. Regardless of Your Career Level If you lack an understanding of business mechanics and applicability of marketing metrics get it. It is the most significant change a marketer can make to increase future value.
  • 43. Strategy is where you start
  • 44. Business Goals Business Strategy Marketing Goals Marketing Strategy
  • 45. Moving Forward 1. Stop focusing on the shiny objects, and don’t allow the rest of the organization to dissuade you 2. Broaden your view of what marketing means and focus on the relationship your organization has with your customers 3. As a team, craft a marketing strategy that directly relates to your business’ goals and includes ROI measurement 4. Identify gaps preventing accurate ROI measurement and make the case for corrective measures (systems, people and process) 5. Surround yourself with smart, capable people that can help you achieve the goals your organization demands
  • 46. If you have clear business goals, and based on those goals have a clear, measurable marketing strategy to work from then everything else falls into place.
  • 47. Thank You For a copy of this deck please email me at scott.mcandrew@laneterralever.com Scott McAndrew Chief Strategy Officer LaneTerralever Scott.McAndrew@LaneTerralever.com 480.839.1080