1. 1. Dynamic and demonstrated capabilities in Product Training and People Learning &
Development to balance the needs of the stakeholders including all internal
employees(engineering community ,sales/marketing/professional services groups),
customers, vendors and business partners. The role involved Partner Enablement
Product Trainings, Adoption Readiness Programs, Coaching, Mentoring
workforce(across different domains/levels, geographical locations, silos, behaviours and
orientations) for their Learning and Educational Development and building customer
relationships (building credibility, establishing rapport, and maintaining communication
with stakeholders).
2. Proficiency in Knowledge Centered Support and related Knowledge Management
Methodology to evangelize the initiative, keep it firmly institutionalised and maintain it on
an ongoing basis.
3. Extensive Experience with LMS such as Saba, CyberU.
4. Emphasis on training content development using adult learning principles of instructional
design theory(ADDIE Model)and delivery using different web authoring tools(ADOBE
Captivate, Camtasia, MS Powerpoint, MS Visio, SnagIt & other industry internal
applications) and web staging methods(instructor-led, live-virtual, web-based and video-
based training).
5. Develop Product Trainings, Learning and Development Curriculums and deliver to
software organization and to external customers using modes of onsite(live instructor led
sessions), remote virtual, web based(web conferencing, webex, webinars, Goto
meetings), Integrated Collaboration Environment or Collaborative Workspace (via
Sharepoint, Chatter, Google Docs) and interactive learning (elearning courses and
packages developed for targeted audience).
6. Proficiency in analysing business requirements of stakeholders to translate them into
training needs for the organisation(determine exactly where training is needed and then
to be able to concentrate resources where they are needed most, Reviewing existing
skill sets helps point out areas that may benefit from training as well as a skills inventory
helps determine what skills are available now and what skills are needed for future
development).
7. Performing Partner Enablement Product Trainings that include both live and virtual
offerings. Ensuring that these trainings are Consistent (delivering high-quality training
webcasts and content directly to the partners, regardless of their location) , Training
Available Anytime, from Anywhere ( archiving live training classes and offering them on
demand by eliminating the need to constantly re-teach sessions and allowing partners to
consume training and content as their schedules allowed), maintained all records of
training taken, courses passed, and certifications/accreditations earned by the workforce
and channel partners as well as with Partner ramp up (measuring commitment to
training, ensuring that they are good on their commitment to a well-trained team) and
Resource effectiveness ( assessing the utilization and effectiveness of all resources).
8. Some examples of the Product Trainings that I implemented were:
a. Creation of Knowledge Centered Support Processes for training end users in the
standards, guidelines and principles of Knowledge Management methodology

2. b. Deployment of the Service Center tool for support operations: Service Center is
the Case Management solution built to support HP's software products. Training
content was created and delivered for both internal users and external customers
on the Knowledge Management module of this tool in compliance with Industry
standards existent on the product such as ITIL (Information Technology
Information Library) and KCS (Knowledge Centered Support). Manage, create
and deliver training to wide array of engineering community, customers and other
affected stakeholders around the tool and its operations
c. Build product trainings to facilitate the collection and publication of HP Legacy
Product support matrices documents for findability & usability by internal
engineering community & external customers. This helped the audience to
retrieve/reference product related technical compatibility information from within
internal support tool and customer visible software support website.
d. Build and offer Training Modules as part of the monthly accreditation process
around different features and functionalities as offered by the Salesforce
application
9. Ability to work and thrive well in different kinds of environments (an easygoing, flexible
setup to extremely fast paced, agile environment) and to offer highest degree of
productivity under pressure, focus and commitment to meet the stipulated timelines and
expectations.