This corporate presentation covers information about Adecco Group, including their vision, global reach, strategy, business lines, corporate social responsibility efforts, recent results, and future perspective. Specifically, it provides details on Adecco's operations in over 60 countries, their focus on general staffing and professional services, commitment to social programs, 18% revenue growth in Q1 2011, and 3.5% EBITA margin.

1. Corporate presentation
May 2011 5, 2009
November

2. Content
• Our vision
• Our l b l
O global reach
h
• Our strategy
• Our business
• Our corporate social responsibility
• Our results
• Our future perspective
Corporate Presentation
May 2011
Slide 2

3. Our vision
Corporate Presentation
May 2011
Slide 3

4. Our vision
We inspire individuals and organisations to work more
effectively and efficiently, and create greater choice in the
domain of work, for the benefit of all concerned. As the
world s
world’s leading Human Resources services group – a
business that has a positive impact on millions of people
every day – we are conscious of our global role.
For more information:
www.adecco.com/AboutAdecco
Corporate Presentation
May 2011
Slide 4

5. Our global reach
Corporate Presentation
May 2011
Slide 5

6. Our global reach
Adecco Group operates
in over 60 countries
and territories worldwide
We help over 700,000 people find work The Adecco Group is the world’s leading
every day through our network provider of HR solutions The services
solutions.
of more than 32,000 full-time employees offered fall into the broad categories of
and over 5,500 offices in temporary staffing, permanent placement,
over 60 countries and territories. outsourcing, consulting and outplacement.
Corporate Presentation
May 2011
Slide 6

7. Our strategy
Corporate Presentation
May 2011
Slide 7

8. Adecco Group strategy
Overview of staffing and other HR-related services market
g
VMS (Vendor Management System)
For more information:
www.adecco.com/AboutAdecco
Corporate Presentation
May 2011
Slide 8

9. Adecco Group strategy
Our twofold approach to the market
pp
Corporate Presentation
May 2011
Slide 9

10. Our business
Corporate Presentation
May 2011
Slide 10

11. Our business
General staffing*: g
g global reach
• Industrial and office focus Geographical split of general staffing*
• Flexible staffing solutions FY 2010 75% of total group revenues
2010,
• Serve large global clients and mid-
sized enterprises 36% FRANCE
13% NORTH AMERICA
• T
Temporary and permanent
d t 4% UK & IRELAND
placement 7% GERMANY & AUSTRIA
8% JAPAN
• Assessment, training and integrated 5% ITALY
4% IBERIA
human resources solutions
h l ti 4% NORDICS
5% BENELUX
3% SWITZERLAND
2% AUSTRALIA & NEW ZEALAND
9% EMERGING MARKETS
*As of January 1 2011 our business line structure has changed
1, 2011, changed. * Based on dedicated branches
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 11

12. Our business
General staffing* – office: our activities
g
Office
• Administrative / clerical
• Assistance
• Customer service
• Human resources
• Import/export
• Project management
• Purchasing
• Secretarial / PA
etc.
Adecco Office provides associates with
serial assignments, ensuring continuity
in the relationship.
S s a e e a ced through co t uous
Skills are enhanced t oug continuous
learning in challenging projects.
*As f January 1 2011 our business line structure h changed.
*A of J 1, 2011, b i li t t has h d
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 12

13. Our business
General staffing* – industrial: our activities
g
Industrial
• Assembly
• Production
• Machine operation
• Mechanical trades
• Warehousing
• Packaging
• Shipping and receiving
• Bindery and fulfilment
etc.
Specialised solutions have been
developed for:
• Aerospace
• Automotive
• Construction
• Transport and logistics
etc.
*As of January 1 2011 our business line structure has changed
1, 2011, changed.
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 13

14. Our business
Professional business*: global reach
g
• Professional business lines Geographical split of professional business*
• High level specialist points of FY 2010 25% of total group revenues
2010,
contact
• Longer-lasting assignments 12% FRANCE
39% NORTH AMERICA
• Quality placements and services
23% UK & IRELAND
• Short to long-term projects 5% GERMANY & AUSTRIA
4% JAPAN
• Secondment, permanent 2% ITALY
placements,
placements temporary recruitment 3% IBERIA
4% NORDICS
solutions, outplacement, consulting 3% BENELUX
1% SWITZERLAND
and managed solutions 4% AUSTRALIA & NEW ZEALAND
< 0.5%
0 5% EMERGING MARKETS
*As of January 1 2011 our business line structure has changed
1, 2011, changed. * Based on dedicated branches
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 14

15. Our business
Professional business lines* – our activities
Information Technology
• Sourcing and deploying highly skilled IT specialists
in
i mainstream and niche t h l i t meet clients‘
i t d i h technologies to t li t ‘
temporary, permanent and project needs.
• Serving clients with structured HR solutions such as
infrastructure management, testing services, recruitment
process outsourcing and multi language help desk
outsourcing, multi-language desk.
Engineering & Technical
• Providing the appropriate skilled engineers and
technical specialists for temporary, longer-term
secondment, and work package-based assignments.
• Major sectors of expertise including electronics
automotive and transportation, energy, oil & gas,
utilities, medical products, aerospace, chemicals &
raw materials.
*As of January 1 2011 our business line structure has changed
1, 2011, changed.
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 15

16. Our business
Professional business lines* – our activities
Finance & Legal
• Serving our clients across commerce and industry,
financial services, b ki
fi i l i banking, i
insurance, public practice,
bli ti
law firms and corporate law departments
• Our global network consists of over 200 branch offices
in 17 countries operating under the following brands:
Adecco Finance Ajilon Finance Ajilon Legal DIS AG
Finance, Finance, Legal,
Finance, Jonathan Wren and Badenoch & Clark
Medical & Science
• Global outsourcing
• Quality management
• International Mobility
*As of January 1 2011 our business line structure has changed
1, 2011, changed.
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 16

17. Our business
Professional business lines* – our activities
Sales, Marketing & Events
• Serving our clients with temporary assignments,
recruitment and selection of professionals to fully
managed teams
• Specialised in all your B-to-B and B-to-C touch points,
from call center solutions, promotions, merchandising,
sales to events
Human Capital Solutions
• Restructuring and talent management solutions for
g g
companies and organisations aiming to optimise their
human capital
• Under the global brand name of Lee Hecht Harrison,
the business line provides consulting services to
companies and organisations, while helping individuals
develop their career and leadership potential
*As of January 1 2011 our business line structure has changed
1, 2011, changed.
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 17

18. Our business
Professional business lines* – our activities
Recruitment Process Outsourcing (RPO)
• RPO serves companies to outsource the permanent
recruiting p
g process (
(distinct from executive search and
traditional permanent staffing).
• RPO provides any or all in-house/corporate recruiting dept.
Services
Managed Service Provider (MSP) & VMS
• MSP supports a company’s outsourced contingent work-
force programme, i.e. management of the order fulfillment
process while the supplier network focuses on the
recruitment process The MSP programme delivers speed
process. speed,
quality cost and compliance measured by service and
operational level agreements. Management of SOW and
third party service contracts may also be part of MSP.
• The Beeline VMS software provides organisations a leading
edge platform to manage contingent, temporary and consul-
ting personnel. It enables companies to manage costs and
risks and supplier performance while giving comprehensive
insight and unparalleled business intelligence.
*As of January 1, 2011, our business line structure has changed.
The current slide still reflects the 2010 business structure.
Corporate Presentation
May 2011
Slide 18

19. Our corporate social responsibility
Corporate Presentation
May 2011
Slide 19

20. Adecco corporate social responsibility
Prioritising activities
g
Stakeholders Global Programmes
Employees Excellence
Customers & Shareholders Excellence Awards
Skills
y
Society
Win4Youth
Wi 4Y th
Integration
IOC Athlete Career Programme
IPC Athlete Career Programme
For more information:
www.adecco.com/Corporate social responsibility
Corporate Presentation
May 2011
Slide 20

21. Our results
Corporate Presentation
May 2011
Slide 21

22. Q1 2011 results summary
Reported Variance (11 vs. 10) in percent
0.0 Reported 50.0
Organic1) 100.0
0 EUR m % of rev.
Revenues
Re en es 0 4,915
4 915 24
18
Gross profit 0 0.0% 854 17.4%
20
13
SG&A 0 0.0% 682 13.9%
14
6
2)
175
48
EBITA before integration costs 3.6%
43
2)
0 172
53
EBITA 0.0% 3.5%
47
Operating income 0 158
57
0.0% 3.2%
Net income attributable to 77
0.0% 100 2.0%
Adecco shareholders
1) Organic growth is a non US GAAP measure and excludes the impact of currency and acquisitions.
acquisitions
2) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.
Corporate Presentation
May 2011
Slide 22

23. Revenues and EBITA by segment
Q1 2011 vs. Q1 2010
Revenues EBITA2)
organic 1)
EUR m yoy growth EUR m margin
29% France 1,408
1 408 23% 37 2.6%
2 6%
Revenues in percent 19% North America 921 17% 34 3.7%
8% UK & Ireland 411 3% 8 1.8%
7% Japan 352 1% 19 5.5%
7% Germany & Austria 356 38% 29 8.1%
8 1%
5% Benelux 230 17% 11 4.7%
5% Italy 237 38% 13 5.3%
4% Nordics 200 23% 3 1.2%
4% Iberia 8
181 11% 5 2.8%
2% Australia & New Zealand 120 15% 3 2.7%
2% Switzerland 104 26% 9 9.0%
7% Emerging Markets 338 19% 9 2.7%
1% LHH 57 -23% 11 19.8%
Corporate (19)
Adecco Group 4,915 18% 172 3.5%
1) O
Organic growth i a non US GAAP measure and excludes the impact of currency and acquisitions.
i th is d l d th i t f d i iti
2) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.
Corporate Presentation
May 2011
Slide 23

24. Revenue development by business lines
Q1 2011 vs. Q1 2010
Revenues1) Revenue growth
EUR m in %, organically
Office
Offi 1,302
1 302 11
Industrial 2,467 27
General Staffing 3,769 21
9%
Information Technology 536 9
Engineering & Technical 252 14 17%
50%
Finance & Legal 187 5
Medical & Science 96 14
Professional Staffing 1,071 10 24%
Solutions 75 -14
Adecco Group 4,915 18
1) Breakdown of staffing revenues into Office, Industrial, Information Technology, Engineering & Technical, Finance & Legal and Medical & Science is based on dedicated
branches. Solutions include revenues from Human Capital Solutions, Managed Service Programmes (MSP), Recruitment Process Outsourcing (RPO) and Vendor
Management Systems (VMS). The 2010 information has been restated to conform to the current year presentation.
Corporate Presentation
May 2011
Slide 24

25. FY 2010 results summary
Reported Variance (10 vs. 09) in percent
0.0 20.0 40.0 60.0 80.0
0 EUR m % of rev. Reported Adjusted1) organic2)
26
Revenues 0 18,656
18 656 12
26
Gross profit 0 0.0% 3,329 17.8% 6
11
SG&A 0 0.0% 2,607 14.0%
0
142
EBITA 0 0.0% 722 3.9%
34
Operating income 0 0.0% 667 3.6%
Net income attributable to
0.0% 423 2.3%
Adecco shareholders
1) Adjusted is a non US GAAP measure excluding in FY 2009 , for better comparison, the French business tax of EUR 60 million in costs of services and EUR 4 million in SG&A as
those business tax components are shown as income tax as of 2010. It also excludes in FY 2009 the positive impact on gross profit of EUR 25 million due to favorable developments
in France resulting in the reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual in the UK related to prior years, as
well as the negative impact on SG&A of EUR 121 million associated with restructuring costs.
2) O
Organic growth i a non US GAAP measure and excludes th i
i th is d l d the impact of currency, acquisitions and di
t f i iti d divestures.
t
3) EBITA is a non US GAAP measure and refers to operating income before amortisation and impairment of goodwill and intangible assets.
Corporate Presentation
May 2011
Slide 25

26. Our future perspective
Corporate Presentation
May 2011
Slide 26

27. Our future perspective
Global trends
Governments
1. Regulation
2. Flexibility imperative
3. Job creation
People Companies
1. Demographics 1. Productivity and flexibility
2. Skills mismatch
Adecco Group
2.
2 Talent shortage
3. Lifestyle changes 3. Changing labour force
Technology
gy
1. Job search engines
2. e-intermediaries
3. eLearning
Corporate Presentation
May 2011
Slide 27

28. Thank you
Corporate Presentation
May 2011
Slide 28