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ANALYSIS OF
ORGANISATIONAL
CULTURE IN SERVICE
SECTOR
NAME: POOJA SINGH NEGI
PRE .PH.D RESEARCH
SCHOLAR
HNB UNIVERSITY
CHAURAS CAMPUS
INDEX INTRODUCTION
 OBJECTIVES OF THE STUDIES
 IDEAL ORGANISATIONAL DIAGRAM
 ANALYSIS DIFFERENT CORPORATE CULTURE
 HCL
 INFOSYS
 TCS
 WIPRO
 REVIEW OF LITERATURE
 RESEARCH GAP
 RESEARCH METHODOLOGY
 CONCLUSION
INTRODUCTION
Organizational concept one of the latest concept in the field of management and
organizational theory has derived metaphorically from the idea of “cultivation of soil".
Its all about pervasive values ,beliefs and attitude that characterize a company and
guide its practices. To compete in the global market, it is important for business
leader to distinguish among values held in various culture of organization.
Organizational performance has been related to: Open culture/strong culture or a
open or weak culture. Culture is transmitted through the process of socialization
where come to know about it structure, processes, system, norms and expected
manners pattern. Culture is transferred through stories, rituals, languages, symbols
and gestures.
JUST as water is invisible to the fish swimming in it ,yet affects their actions,
Culture consists of unseen elements such as assumptions and values that
Affect organizational life.
OBJECTIVES
 To understand organizational culture
 To analyze the current work culture of some top capitalization companies
 How culture differentiate companies from each other
HOW ORGANISATIONAL CULTURE FORM (ROBBINS)
PHILOSOPHY
OF
ORGANISATIONS
FOUNDERS
SELECTION
CRITERIA
TOP
MANAGEMENT
SOCIALIZATION
ORGANISATIONAL
CULTURE
TOP FIVE COMPANIES SELECTED AS BEST
CULTURES BY VARIOUS
BUSINESS TODAY(2015) ECONOMICS TIMES(2015)
GOOGLE RMSI
ACCENTURE GOOGLE INDIA
TCS MATTRIOT HOTELS
MICROSOFT AMERICAN EXPRESS
IBM SAP LABS INDIA
HCL INFOSYS
TCS WIPRO
Analysis of companies and their
unique corporate culture
HCL
FOUNDED
COMPRISES OF:
EMPLOYEES BASE
•IN 1976
•BY SHIV NADAR
•HCL TECHNOLOGY
•HCL INFOSYST
•83000 EMPLOYEES
•IN 31 COUNTRIES
HCL UNIQUE WORK CULTURE
Innovative policy of "employees first and customer
second”.
Value centric work approach
Flexible timing, hence good work life balance
Good for fresher to start their career with
Low work pressure.
DRAWBACK OF COMPANY CULTURE
 Rigid departmentalization
 Autocratic & task oriented management
 Threat of job safety
 Threat of job commitment
 No acceptance of ideas from employees
 Communication gap between departments
INFOSYS
 FOUNDED
 IN 1981
 EMPLOYEES
 1,33,560 EMPLOYEEES
 IN 33 COUNTRIES
 RECOGNISED AS
 MOST ADMIRED INDIAN COMPANY: THE WALL STREET JOURNAL ASIA 200 survey every year since 2000
 MOST INNOVATIVE COMPANIES IN FOBERS SURVEY
INFOSYS UNIQUE WORK CULTURE DRAWBACK OF COMPANY CULTURE
 Less hierarchical structure
 Rigorous selection process
 Transport
 Maternity and paternity leave
 Security and insurance
 Dress code
 Communication
 Events
 Feedback
 Reward system
 Exam for employees
 Social responsibility
TATA CONSULTANCY SERVICES
 Global IT services ,business solution and outsourcing
 Subsidiary of the Tata group conglomerate
 Headquarter in Mumbai
 2nd largest India-based provider of business process outsourcing services
 142 offices in 47 countries
 Generates around 20% of India it exports.
TCS UNIQUE WORK CULTURE DRAWBACK OF COMPANY WORK CULTURE
 INDUCTION programme
 Training and Development
 Personal care
 Job security
 Periodic evaluation
 Grievances cell
 Employees satisfaction survey-DARPAN
 Employees official site-ultimax.net
WIPRO
 Founded in 1945 as western India vegetables product limited
 Chairman Mr. Azim Hashan Premji
 Employee base of 120000 in 70 countries
 Worlds 1st PCMM Level software company
 WIPRO CORE BUSINESS:
Wipro technologies
Wipro InfoTech
Wipro customer care & lighting
Wipro BPO
WIPRO’S UNIQUE WORK CULTURE
 Career personal growth
 Feed back facility
 Rewards
 Personal care
DRAWBACK OF COMPANY WORK CULTURE
 Low pay package
 Strict adherence to rules & regulations
 Existence of politics especially among middle management
 Existence of bureaucracy in offshore projects.
REVIEW OF LITERATURE
AUTHORS SAMPLES / STUDIES CONDUCTED ON FINDINGS/RESULTS
Kotter and Heskett study(1992). Study done on “critical element in
successful culture change is
leadership from the top” more than
200 companies results of the Harvard
study .
Corporate Culture have significant
effects on long term performance of
the organizations and more
important factor in determining the
success or failure of firms in the next
decade.
Sumi Jha(2013) “Managerial practices,
transformational leadership,
customer satisfaction and self
efficacy as antecedents of
psychological empowerment”. 130
managers and 180 executives.
In organizational culture perception
of managerial practices and
customers satisfaction,
transformational leadership and self
efficacy that covers all the basic
spheres of an organization
contributed to the development of
psychological empowerment. All the
variables have significant positive
relationship with psychological
empowerment.
Relly ,chatman and Caldwell “people and organizational culture : Positive organizational culture results
Conti……
AUTHORS SAMPLE /STUDIES CONDUCTED FINDINGS/RESULTS
Brown (March 1997) “Organizational culture and quality
improvement”: A study .studies
based on three case studies to review
the whole approach of the research.
Review led the need to develop an
understanding of the culture and the
environment of the organization as a
precursor to implementing quality
improvement.
Cutajar (2012) “The impact of organizational
culture on the management of
employees’ talents”. survey in 79
managers 128 employees engaged.
Most organization do not have a
culture built around a clear set of
values in ICT firms and no
measurement of talents.
FAMOUS SLOGAN THAT REFLECTS ORGANISATIONAL CULTURE
COMPANY SLOGAN
AMUL THE TASTE OF INDIA
LIC JINDAGI K SATH BHI,
JINDAGI K BAAD BHI
HDFC STANDARD LIFE JIYO SIR UTHA K
TATA SALT DESH KA NAMAK
RESEARCH GAP
 Author studies based on detailed research took many
variables and independent variables to prove that
organizational culture have positive impact on
productivity as well for quality work.
 Whereas my studies tries to find out how companies tries
to establish positive and unique culture as well they
concern for their employees growth and development. As I
select the company on top capitalization basis.
RESEARCH METHDOLOGY
ALL data were collected from
internet and with some articles.so
data as secondary data were
collected. Some questions were
asked to derive transparency in
studies.
CONCLUSION
THE culture every organization want:
 Initiative
 Cooperation
 Teamwork
 Creativity
 Commitment
What the actual scenario employees face generally
 Politics
 Internal competition
 Avoidance of blame
 Indifference
 Individual agendas
LIMITATION OF THE STUDIES
STUDIES LIMITED TO ONLY FOUR
COMPANIES AND IN SERVICE
SECTORS ONLY.
CONCERN FOCUSED ONLY THE
FACILITIES PROVIDED BY THE
COMPANIES FOR
EMPLOYEES.
THANK YOU
ANY QUESTION?

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Corporate culture

  • 1. ANALYSIS OF ORGANISATIONAL CULTURE IN SERVICE SECTOR NAME: POOJA SINGH NEGI PRE .PH.D RESEARCH SCHOLAR HNB UNIVERSITY CHAURAS CAMPUS
  • 2. INDEX INTRODUCTION  OBJECTIVES OF THE STUDIES  IDEAL ORGANISATIONAL DIAGRAM  ANALYSIS DIFFERENT CORPORATE CULTURE  HCL  INFOSYS  TCS  WIPRO  REVIEW OF LITERATURE  RESEARCH GAP  RESEARCH METHODOLOGY  CONCLUSION
  • 3. INTRODUCTION Organizational concept one of the latest concept in the field of management and organizational theory has derived metaphorically from the idea of “cultivation of soil". Its all about pervasive values ,beliefs and attitude that characterize a company and guide its practices. To compete in the global market, it is important for business leader to distinguish among values held in various culture of organization. Organizational performance has been related to: Open culture/strong culture or a open or weak culture. Culture is transmitted through the process of socialization where come to know about it structure, processes, system, norms and expected manners pattern. Culture is transferred through stories, rituals, languages, symbols and gestures. JUST as water is invisible to the fish swimming in it ,yet affects their actions, Culture consists of unseen elements such as assumptions and values that Affect organizational life.
  • 4. OBJECTIVES  To understand organizational culture  To analyze the current work culture of some top capitalization companies  How culture differentiate companies from each other HOW ORGANISATIONAL CULTURE FORM (ROBBINS) PHILOSOPHY OF ORGANISATIONS FOUNDERS SELECTION CRITERIA TOP MANAGEMENT SOCIALIZATION ORGANISATIONAL CULTURE
  • 5. TOP FIVE COMPANIES SELECTED AS BEST CULTURES BY VARIOUS BUSINESS TODAY(2015) ECONOMICS TIMES(2015) GOOGLE RMSI ACCENTURE GOOGLE INDIA TCS MATTRIOT HOTELS MICROSOFT AMERICAN EXPRESS IBM SAP LABS INDIA
  • 6. HCL INFOSYS TCS WIPRO Analysis of companies and their unique corporate culture
  • 7. HCL FOUNDED COMPRISES OF: EMPLOYEES BASE •IN 1976 •BY SHIV NADAR •HCL TECHNOLOGY •HCL INFOSYST •83000 EMPLOYEES •IN 31 COUNTRIES
  • 8. HCL UNIQUE WORK CULTURE Innovative policy of "employees first and customer second”. Value centric work approach Flexible timing, hence good work life balance Good for fresher to start their career with Low work pressure.
  • 9. DRAWBACK OF COMPANY CULTURE  Rigid departmentalization  Autocratic & task oriented management  Threat of job safety  Threat of job commitment  No acceptance of ideas from employees  Communication gap between departments INFOSYS  FOUNDED  IN 1981  EMPLOYEES  1,33,560 EMPLOYEEES  IN 33 COUNTRIES  RECOGNISED AS  MOST ADMIRED INDIAN COMPANY: THE WALL STREET JOURNAL ASIA 200 survey every year since 2000  MOST INNOVATIVE COMPANIES IN FOBERS SURVEY
  • 10. INFOSYS UNIQUE WORK CULTURE DRAWBACK OF COMPANY CULTURE  Less hierarchical structure  Rigorous selection process  Transport  Maternity and paternity leave  Security and insurance  Dress code  Communication  Events  Feedback  Reward system  Exam for employees  Social responsibility
  • 11. TATA CONSULTANCY SERVICES  Global IT services ,business solution and outsourcing  Subsidiary of the Tata group conglomerate  Headquarter in Mumbai  2nd largest India-based provider of business process outsourcing services  142 offices in 47 countries  Generates around 20% of India it exports. TCS UNIQUE WORK CULTURE DRAWBACK OF COMPANY WORK CULTURE  INDUCTION programme  Training and Development  Personal care  Job security  Periodic evaluation  Grievances cell  Employees satisfaction survey-DARPAN  Employees official site-ultimax.net
  • 12. WIPRO  Founded in 1945 as western India vegetables product limited  Chairman Mr. Azim Hashan Premji  Employee base of 120000 in 70 countries  Worlds 1st PCMM Level software company  WIPRO CORE BUSINESS: Wipro technologies Wipro InfoTech Wipro customer care & lighting Wipro BPO
  • 13. WIPRO’S UNIQUE WORK CULTURE  Career personal growth  Feed back facility  Rewards  Personal care DRAWBACK OF COMPANY WORK CULTURE  Low pay package  Strict adherence to rules & regulations  Existence of politics especially among middle management  Existence of bureaucracy in offshore projects.
  • 14. REVIEW OF LITERATURE AUTHORS SAMPLES / STUDIES CONDUCTED ON FINDINGS/RESULTS Kotter and Heskett study(1992). Study done on “critical element in successful culture change is leadership from the top” more than 200 companies results of the Harvard study . Corporate Culture have significant effects on long term performance of the organizations and more important factor in determining the success or failure of firms in the next decade. Sumi Jha(2013) “Managerial practices, transformational leadership, customer satisfaction and self efficacy as antecedents of psychological empowerment”. 130 managers and 180 executives. In organizational culture perception of managerial practices and customers satisfaction, transformational leadership and self efficacy that covers all the basic spheres of an organization contributed to the development of psychological empowerment. All the variables have significant positive relationship with psychological empowerment. Relly ,chatman and Caldwell “people and organizational culture : Positive organizational culture results
  • 15. Conti…… AUTHORS SAMPLE /STUDIES CONDUCTED FINDINGS/RESULTS Brown (March 1997) “Organizational culture and quality improvement”: A study .studies based on three case studies to review the whole approach of the research. Review led the need to develop an understanding of the culture and the environment of the organization as a precursor to implementing quality improvement. Cutajar (2012) “The impact of organizational culture on the management of employees’ talents”. survey in 79 managers 128 employees engaged. Most organization do not have a culture built around a clear set of values in ICT firms and no measurement of talents.
  • 16. FAMOUS SLOGAN THAT REFLECTS ORGANISATIONAL CULTURE COMPANY SLOGAN AMUL THE TASTE OF INDIA LIC JINDAGI K SATH BHI, JINDAGI K BAAD BHI HDFC STANDARD LIFE JIYO SIR UTHA K TATA SALT DESH KA NAMAK
  • 17. RESEARCH GAP  Author studies based on detailed research took many variables and independent variables to prove that organizational culture have positive impact on productivity as well for quality work.  Whereas my studies tries to find out how companies tries to establish positive and unique culture as well they concern for their employees growth and development. As I select the company on top capitalization basis.
  • 18. RESEARCH METHDOLOGY ALL data were collected from internet and with some articles.so data as secondary data were collected. Some questions were asked to derive transparency in studies.
  • 19. CONCLUSION THE culture every organization want:  Initiative  Cooperation  Teamwork  Creativity  Commitment What the actual scenario employees face generally  Politics  Internal competition  Avoidance of blame  Indifference  Individual agendas
  • 20. LIMITATION OF THE STUDIES STUDIES LIMITED TO ONLY FOUR COMPANIES AND IN SERVICE SECTORS ONLY. CONCERN FOCUSED ONLY THE FACILITIES PROVIDED BY THE COMPANIES FOR EMPLOYEES.