SlideShare a Scribd company logo
COO Playbook
(work in progress)
What
 Objectives
 Targets
(2-3 year
horizon)
How
 Structure
(streams)
 Phases /
timelines
 Accountable
leads
 Governance
Structure
Teams
 Accountable
leads
 Resource
Plan2
 Role Clarity
Operating
Model
 Engagement
with Legal, Risk
& Compliance
 Clear priorities
with IT & Ops
 Clear
requirements
with vendors
Communication
 1-2-1 with leads
 1-2-1 with
stakeholders
 Team meetings
 Collaboration
tools3
Performance
 Measures /
KPIs
 Milestones
 Actions
 Results
Strategy1 Execution
1. ensure syndication & sign-off and quarterly review
2. hiring, firing, location...
3. chat, desktop video, share-point
Key principles:
Keep it simple
Prioritize and focus
Less is more
Execution is a day-to-day activity

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COO Playbook

  • 1. COO Playbook (work in progress) What  Objectives  Targets (2-3 year horizon) How  Structure (streams)  Phases / timelines  Accountable leads  Governance Structure Teams  Accountable leads  Resource Plan2  Role Clarity Operating Model  Engagement with Legal, Risk & Compliance  Clear priorities with IT & Ops  Clear requirements with vendors Communication  1-2-1 with leads  1-2-1 with stakeholders  Team meetings  Collaboration tools3 Performance  Measures / KPIs  Milestones  Actions  Results Strategy1 Execution 1. ensure syndication & sign-off and quarterly review 2. hiring, firing, location... 3. chat, desktop video, share-point Key principles: Keep it simple Prioritize and focus Less is more Execution is a day-to-day activity