Controlling is a process of monitoring performance and ensuring desired results are achieved. It involves regularly reviewing past work, setting goals and expectations, documenting performance, and providing coaching. The best controls are timely, positive, fair, clear, and unbiased. They also provide employees what they need. As part of controlling, supervisors are responsible for disciplinary procedures which involve preliminary investigation, notifying the employee of issues, getting their response, accepting or rejecting explanations, conducting an inquiry, and taking appropriate disciplinary action based on findings.

1. controlling

2.  Controlling
 A process of monitoring performance and taking
action to ensure desired results.
 It sees to it that the right things happen, in the right
ways, and at the right time.

3.  Provide a review of past work performance.
 Establish lines of communication.
 Create an opportunity to discuss professional
development goals and objectives.
 Document employee performance.
 Document corrective action necessary to
improve work performance.
 It is the supervisor’s and manager’s
responsibility to monitor, evaluate and coach
employees.

4. The Best Controls in Organizations are
 Timely and exception oriented
 Positive in nature
 Fair and objective
 Clear goal
 Free from biasness
 By providing employees necessities
 Disciplinary procedures

5. Disciplinary procedures
1. Preliminary Investigation
• Collecting materials
• Recording evidence
• Analysis evidence
• Deciding whether it is needed to do a proper
inquiry

6.  2. Show cause or charge sheet
 • Showing the mistakes committed
 • Explaining the gravity of those mistakes
 • Explaining the charges for those mistakes

7. 3. Receiving explanations
• Obtaining answers for the mistakes committed
• Obtaining reasons for the behavior

8. 4. Accepting or rejecting explanation
• Analyzing the answers and explanations to see
the validity
• Treating the answers and explanations based on
their validity

9. 5. Domestic inquiry
• In depth analysis of the incident related to the
disciplinary procedure
• Inquiry by the management from the employee
accused
• He can either defend or accept

10. 6. Findings of the report
• The report is prepared by an independent and
impartial person
• The report consists the findings on which the
decisions can be mad

11. 7. Taking disciplinary actions
• Depending on the gravity of the mistakes
committed
• Higher the gravity more tight the punishment is